Novotel Saint-Avold 4 stars

Customer review rating (ALL Rating) 3.9/5 639 reviews

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Description

Hotel extras

  • Enjoy Strasbourg's Christmas markets only an hour's drive away

  • Restaurant with poolside terrace and cozy bar

  • 2476 sq. ft. (230 m²) of modular meeting rooms for your events

  • Hotel certified ALLSAFE

  • Our hotel has been awarded the Green Key certificate

Our accommodation(s)

Hotel location

Novotel Saint-Avold

Avenue de Fayetteville, RN 33
57500 SAINT AVOLD
France

GPS:49.127972, 6.711644

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

La Maison - Brasserie Maison

Authentic brasserie-style service with quality gourmet cuisine in a warm and friendly setting. You'll feel right at home! Enjoy our dishes on the terrace on sunny days in a peaceful and leafy setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  639 reviews

TripAdvisor Rating  4.0/5  627 reviews

Cleanliness

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

The cleanliness of the room and areas of the dining area were very poor.

Dear Goodday, Thank you for bringing this to our attention and for sharing your feedback regarding the cleanliness issues you encountered in your room and dining areas. We sincerely apologize for falling short of your expectations in terms of cleanliness. Providing a clean and comfortable environment for our guests is a top priority for us, and we regret that we did not meet this standard during your stay. Please rest assured that we have addressed your concerns with our housekeeping and restaurant teams to ensure that such lapses do not occur in the future. Your feedback is invaluable to us as it helps us to continuously improve our services. Once again, we apologize for the inconvenience caused and appreciate your understanding. We hope to welcome you back soon and provide you with the exceptional stay that you deserve. Best regards,

Very well located for a trip through Europe

Customer review rating 3.5/5

R Couples - Confirmed reviews ALL

This time, the air-conditioning worked and our room was clean and comfortable. The renovations have helped.

Dear ROSEMARY N., We very much appreciate your comments regarding your stay at the Novotel Saint-Avold. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

One of the worst stays I had recently

Customer review rating 3.0/5

Ingelheim T. Solo - Confirmed reviews ALL

The hotel is ideally located but does not reflect the standard normally displayed by All-Accor hotels.

Hello, Thank you for taking the time to share your impressions with us. We are delighted to hear that you have found our ideal location. We sincerely regret that your experience has not met the standards usually offered by All-Accor hotels. Customer satisfaction is a top priority and we take your feedback very seriously. Once again, thank you for sharing your thoughts with us. We hope to see you again soon. Sincerely,

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Location good. Accommodation fair. Evening meal and breakfast poor.

Dear S., Thank you for taking the time to share your experience with us. We are delighted that you enjoyed our location. However, we regret to learn that our accommodation did not fully meet your expectations and that you were not satisfied with your evening meal and breakfast. We take note of your comments regarding our accommodation and apologize if it was not up to your expectations. Your comfort is a priority for us, and we will consider how we can improve our facilities to offer a better experience to our customers in the future. We are sorry to hear that you did not enjoy our meals. The quality of our dishes and the variety of our food options are aspects that we take very seriously. Your feedback has been forwarded to our catering team so they can re-evaluate our menus and make any necessary adjustments. Sincerely,

Comfortable overnight stay

Customer review rating 4.5/5

Dfarrington Couples - Confirmed reviews ALL

Considerable improvement on our stay 2 years ago.

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Other web-users rate our hotel

  • 171 reviews 9.5/10 Location
  • 404 reviews 5.1/10 Room
  • 326 reviews 7.6/10 Service
  • 9 reviews 6.9/10 WiFi
  • 219 reviews 4.1/10 Food
  • 180 reviews 5.9/10 Breakfast
  • 164 reviews 3.4/10 Cleanliness
  • 148 reviews 5/10 Vibe

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