Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,915 reviews

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Mercure Amsterdam City Hotel - Image 1
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Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • An ALLSAFE NSF certified hotel

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

Our accommodation(s)

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Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,915 reviews

TripAdvisor Rating  4.0/5  2,869 reviews

Certificate of excellence 2024

Good room for family of four

Customer review rating 4.0/5

Wahyu Families - Confirmed reviews ALL

Please clean the room regularly and dont forget to vacuum the carpet. The rests are good. Thanks

Dear Wahyu, Thank you for taking the time to review your stay. It is gratifying to learn that you recognize the value of our ALL – Accor Live Limitless loyalty programme and would recommend our hotel to others. Such endorsements are a testament to our dedication to service excellence. We have noted your concerns about the carpet cleanliness, especially with children playing on the floor. Our housekeeping standards are designed to deliver a clean and comfortable environment, and your feedback is instrumental in highlighting areas for enhancement. Please rest assured that continuous improvement is a cornerstone of our commitment to our guests. While our rooms are soundproof, providing a tranquil environment, we regret any inconvenience you experienced and are exploring ways to ensure the utmost satisfaction of our guests. Lastly, we are pleased to hear that the room accommodations were suitable for your family. Our spacious rooms are indeed tailored to provide comfort for families and travelers alike. Your contentment in this regard is very encouraging for us. We are looking forward to welcoming you again. All the best! Francis Windt, General Manager, Mercure Hotel Amsterdam City

Hotel with Single elevator and reservation staff with no smile

Customer review rating 2.0/5

Narendra L. Families - Confirmed reviews ALL

I wouldn’t recommend anyone to stay here. Over rated to come down the elevator had to wait close to 20 minutes. Finally had to use service elevator because I was going to the airport and ordered taxi. My 90 year mother was with me and she had to walked down from 1st to ground after using the elevator. Reception staff not pleasant at all. Over rated and expensive.

Dear Narendra, Thank you for taking the time to share your feedback. We are pleased to hear that our cleanliness met your expectations and scored highly in your survey. However, we regret to hear about your experience with the elevator. While our hotel is equipped with two elevators per tower, we understand that any delay is inconvenient and we are sorry for any frustration caused. Regarding the service you received, it saddens us to learn that it did not live up to the warm and welcoming standard we strive to uphold. We take pride in our staff and are committed to providing a friendly and efficient service to all our guests. Rest assured, we continuously aim to deliver a high level of hospitality and your comments are important for us to ensure that our service quality remains at its best. We hope you will consider staying with us again in the future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Great stay and awesome staff

Customer review rating 5.0/5

Will Y. Business - Confirmed reviews ALL

Great staff and very helpful

Dear Will, Thank you for taking the time to review your stay. It gladdens us to hear that your experience as a Silver member of the ALL – Accor Live Limitless loyalty programme was acknowledged to your satisfaction, and that the cleanliness of our hotel met your high standards. We are also pleased that our dedication to sustainable development resonated positively with you. We understand the impact that exchange rates can have on international travel expenses, and while our pricing is competitive within Amsterdam, we empathize that the Euro to NZ dollar conversion may have affected your expectations. We hope that the overall value you found in our amenities and service contributed to a positive experience. The commendation of our staff's friendliness and helpfulness truly warms our hearts. Although the name of the staff member eludes you, please rest assured that your kind words will be passed on to the entire team, who strive daily to make our guests' stays memorable. Additionally, we're delighted that the bar experience was to your liking, and that you found your welcome drink met your expectations. We are looking forward to welcoming you again. All the best! Francis Windt, General Manager, Mercure Hotel Amsterdam City

Average Stay

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Room quite cozy despite the fact that it was called “deluxe”. I expected to have the view on the river but I had the view on the motorway. The worst thing has been that only one elevator was functioning in my tower so anytime I wanted to go downstairs from 15th floor it took me 10 minutes

Dear Guest, Thank you for reviewing your recent experience. It is rewarding to learn that you are a member of our ALL – Accor Live Limitless loyalty programme and that you would recommend it to others, reflecting the value it adds to our guests' experiences. However, we regret to hear that certain aspects of your stay, including the room and bathroom condition, did not meet your expectations. Our hotel takes great pride in its contemporary design and modern amenities, and we apologize if they did not align with your perception of a deluxe offering. Furthermore, we are sorry for any inconvenience caused by the heating/air-conditioning system and the noise you experienced. We strive to ensure all our guests have a restful and comfortable stay, and it appears we fell short in this instance. We also acknowledge your comments regarding the elevator service; please be assured that maintaining a fully operational lift system is a priority for us and any delay is certainly not reflective of our standards. On a positive note, we are pleased to hear that you found our hotel to be clean, scoring us highly in this area. Cleanliness is a cornerstone of our commitment to providing a welcoming and comfortable environment for our guests. Regarding the value for the price paid, we understand that everyone's perception of value can vary and we are sorry to hear that you felt the cost did not correspond with the experience. We aim to provide a competitive rate that reflects our location, facilities, and services. We appreciate your feedback, as it is crucial for us to continuously improve our guest experience. Rest assured, your comments have been shared with the relevant teams for careful consideration and action where necessary. We hope to welcome you back. All the best. Francis Windt, General Manager, Mercure Hotel Amsterdam City

Really good hotel

Customer review rating 4.5/5

Sb Families - Confirmed reviews ALL

Great, spacious room for a family of 4, with a handy sink in the main room. Great service and good toiletries too. Location was brilliant, just a 10 min walk from Overamstel meaning that we could get anywhere with public transport. We could've done with the floor in the room being cleaned a bit more thoroughly, but that is a tiny piece of feedback. Very recommended!

Dear Guest, Thanks for taking the time to review your visit to our hotel. It is gratifying to know that our spacious rooms accommodated your family comfortably and that the amenities provided met your expectations. We take pride in our convenient location near Overamstel metro station, which offers easy access to the city's many attractions, and we're pleased it enhanced your Amsterdam experience. We appreciate your feedback regarding the cleanliness of your room's floor. Please rest assured that we are committed to maintaining high standards of cleanliness and will address your comments with our housekeeping team. Although our rooms are designed to be a haven of cleanliness and comfort, as you mentioned, there is always room for improvement, and we value your input in this matter. Your positive remarks about our service and the quality toiletries are much appreciated, as is your recognition of the efforts of our entire team. We're also heartened to hear of your satisfaction with our sustainability initiatives. It is our aim to provide a welcoming and environmentally-conscious atmosphere for all our guests. The entire team looks forward to welcoming you back. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 1,583 reviews 7.2/10 Location
  • 2,324 reviews 7.4/10 Room
  • 2,087 reviews 8.4/10 Service
  • 37 reviews 6.5/10 WiFi
  • 1,066 reviews 8.4/10 Breakfast
  • 1,059 reviews 6.8/10 Cleanliness
  • 480 reviews 5/10 Food
  • 459 reviews 9.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.