Mercure Amsterdam City Hotel 4 stars

Customer review rating 4.3/5 13,677 reviews
Mercure Amsterdam City Hotel
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+ 27 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • A daily morning shuttle to the metro station Overamstel.

  • Conveniently accessible by car and public transportation

  • Daily boat transfer to the city centre at a surcharge

  • Waterfront terrace

  • Free WiFi throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Sauna
  • Babysitting on request
  • Boat excursions
  • Other sports activities
Business services
  • 14 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ
amsterdam
netherlands

Tel: +31207219176

Fax: (+31)20/6948735

Contact email

Check-in from 14h00

Check out up to 12h00

  • OVERAMSTEL :   51 OVERAMSTEL /EXIT JOAN MUYSKENWEG

  • By plane

    AMSTERDAM SCHIPHOL At 17km / 10.63 miles

  • By plane

    EINDHOVEN At 200km / 125 miles

  • By plane

    ROTTERDAM ZESTIENHOVEN At 68km / 42.26 miles

  • By plane

    SCHIPHOL INTERNATIONAL AIRPORT At 16.99km / 10.56 miles

  • By helicopter

    SCHIPHOL HELIPAD At 17km / 10.56 miles

  • By car

    S109 RAI At 1.5km / 0.94 miles

  • By car

    S110 AMSTEL At 0.1km / 0.06 miles

  • By car

    S111 WEESPERTREKVAART AMSTEL At 1.5km / 0.94 miles

  • By train

    AMSTEL STATION At 5km / 3.11 miles

  • By train

    RAI STATION At 2.6km / 1.62 miles

  • By train

    WTC ZUID STATION At 4.1km / 2.55 miles

GPS :52.335579, 4.913228

Our accommodations

Whether you opt for the Standard room, the spacious Privilege room or the Standard Suite with a view over the Amstel, we at Mercure have done everything possible to ensure you have a pleasant stay!

Accessible room

Classic guest room

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)
Accessible room

Business Room

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Accessible room

Privilege Room

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Room with 1 queensize bed and sofa bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Business Room

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)
Accessible room

Classic guest room

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)
Accessible room

Classic Triple Room

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)
Accessible room

Classic Family Room

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Double Executive Room

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Twin Executive Room

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Triple Executive Room with 2 single beds and single sofa bed

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Double Executive Room with queensize bed and double sofa bed

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone
Accessible room

Suite

  • Max. number of persons: 2
  • Area: From 44
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Studio with 1 queensize bed and sofa bed

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive longstay studio with queensize bed and single sofa bed

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

FLOOR RESTAURANT & LOUNGE

Type of cuisine: International

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Lunch

10:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FLOOR BAR & LOUNGE

Photo non contractuelle / Strictly non binding

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you cna even realx on the terrace!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 500

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Amsterdam City Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

13,677 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,723 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Okay for the price paid

Customer review rating 4.3/5

Vytautas Friends - 13/02/2020 Confirmed reviews ALL

Quite interesting to be back after 6.5 years only to find that very little was invested in keeping the 4* standard. This must be related to two more Hotels that have been built nearby, driving the profits and standards down. But then again, it is an Accor owned property, that used to be a Mercure brand flagman in Amsterdam. Albeit it is no longer the case. Typical problem for Mercure brand though. Cleanliness standards have dropped, hairs on the bathroom floor, high dusting has seen better days, staff forgot to bring hand towels. The list goes on. But. There is also a positive. Some of the staff were the people who worked here since my last visit in 2013. Having in mind the turnover in Hospitality business is often a problem, this is truly an encouraging sign.

Dear Vytautas, Thank you very much for sharing your feedback and for completing our survey. We are sorry to find out that your stay was not to your full satisfaction. You stayed in a classic room which has in fact not been renovated since 6,5 years ago, however we are currently renovating the classic room types. Unfortunately you could not experience one of the new room types. Furthermore, we would like to express our sincere apologies for the fact that the level of cleanliness was not up to standard. This is not acceptable. Our Rooms Division Manager was informed about this situation. Fortunately our team was of great hospitality to you. Joris is thankful for being mentioned. For your next trip to Amsterdam we hope to welcome you again to our hotel and enjoy our new rooms. Kind regards, Ben Breekveldt Management Assistant

Excellent hotel with lovely recently refurbed room

Customer review rating 4.3/5

Julian G. Business - 13/02/2020 Confirmed reviews ALL

I was staying at the hotel for business are nearby RAI. Quick check-in with lovely upgrade to one of the newly refurbed Executive Rooms. These rooms are excellent and have been decorated and kitted out very well. The foyer, bar and restaurant are also excellent and it should be a template for all Mercures. The foyer shop was also a lovely surprise and sold some excellent products, especially for me as a vegetarian. Staff in the bar were very attentive, especially Demi(?) who was great at her job.

Dear Julian G., Thank you very much for completing our survey and for sharing your lovely feedback. We are delighted to be informed that you were happy with your newly renovated room! It is a pleasure to read that you consider us to be an excellent hotel and Demi is flattered to have been mentioned by you. Your comments are shared with her and she would like to thank you for mentioning her. The entire Mercure Hotel Amsterdam City Team looks forward to welcoming you again. Kind regards, Ben Breekveldt Management Assistant

Not a good stay

Customer review rating 4.3/5

Mr M. J. Business - 13/02/2020 Confirmed reviews ALL

Poor accommodation I was very disappointed when woken at 06.00 hours due to contractors in the room above mine started work banging on the floor thro my ceiling using drill and impact tools and the like. Staff were helpful Food average Television did not work as controller had flat batteries,

beatiful design

Customer review rating 4.3/5

Deborah Couples - 12/02/2020 Confirmed reviews ALL

Very nice room with great mattress and friendly reception staff. Great to have 24/7 shop. Bar/kitchen service time for guest could be longer, mostly for room service. Fantastic electric taxi to the metro station, "Rent a bike" service could be implemented at the hotel.

Great stay

Customer review rating 4.3/5

Nicholas A. Couples - 10/02/2020 Confirmed reviews ALL

The room was clean and above expectations. Price was great. Staff was very professional, friendly and helpful.

Lovely hotel

Customer review rating 4.3/5

Linda Couples - 10/02/2020 Confirmed reviews ALL

Overall experience was great,the room was nice and neat and the staff was so friendly. The only concern was that breakfast was way too overpriced for what they offer. But everything else is super!

Dear Linda, Thank you very much for completing our survey and for sharing your feedback. We are happy to find out that you had a lovely overall experience, but we regret to be informed that the price level of our extensive breakfast buffet did not meet your expectations. For next time we kindly suggest to make use of our a la carte breakfast where individual items can be ordered. Nevertheless we want to thank you for choosing our hotel and we hope to see you again in the future. Kind regards, Ben Breekveldt Management Assistant

Ideal location, 20 minutes from central perfect. Hotel spotlessly clean and excellent staff

Customer review rating 4.3/5

Richard Friends - 10/02/2020 Confirmed reviews ALL

Couldn't fault the staff, very friendly. The hotel was very clean and the bar not too expensive. Food excellent too

It was ok

Customer review rating 4.3/5

Preetha Business - 10/02/2020 Confirmed reviews ALL

Our trip was booked by our office however the day we arrived there was some discrepancy which was sorted and we were given white card. The next day when it was sorted, our expectation was that someone comes and give cards at room but we were asked to go down to collect. Usually during business trips expectation is that we get brush, paste, and toiletries everyday. I didn't get brush and i had to ask for it. Lotion wasn't provided everyday. We had to request for it. However i would like to give special mention to Mr. Joris/Jovis [ not remembering his name], he was prompt and he did speak to everyone with a good smile and I do appreciate a genuine hospitality like his. People like him still give your establishment some humane aspect ! Also spl mention to a lady in restaurant who called her manager when one of our colleague wasnt keeping well. Good job alerting people !

Not well located as states central but is over an hour and 20’minute walk

Customer review rating 4.3/5

Umer Couples - 09/02/2020 Confirmed reviews ALL

I enjoyed everything about the hotel except the fact as soon as we got there we booked as it was pay monthly but instead i got charged £30 quid on arrival they also gave me 2 train tickets paid for once I walked to the metro only one ticket worked and they could not do nothing about it so had to get another one which is not nice and poor service the room was the only good thing for me

A really nice Mercure

Customer review rating 4.3/5

Alessandro Business - 09/02/2020 Confirmed reviews ALL

I' ve been in various Mercure H around the world and this was one of the better

Good service

Customer review rating 4.3/5

Annika N. Couples - 06/02/2020 Confirmed reviews ALL

We had a really nice stay at Mercure Hotel during our 2 days trip in Amsterdam. Friendly staff, good service, good breakfast.

Dear Annika, Thank you very much for completing our survey and for sharing your feedback. We are happy to find out that you had a great stay at our hotel for your 2 day trip to Amsterdam. It is a pleasure to read that you enjoyed our hospitality. Thanks a lot! We look forward to welcoming you again for your next trip to Amsterdam. Kind regards, Ben Breekveldt Management Assistant

friendly

Customer review rating 4.3/5

Llewellyn Business - 06/02/2020 Confirmed reviews ALL

convenient

Dear Ilewellyn, Thank you very much for rating your stay and for completing our survey. We are glad that you had a pleasant stay and that you consider our staff to be friendly. For your next trip to Amsterdam we look forward to welcoming you again. Kind regards, Ben Breekveldt Management Assistant

Amazing Stay

Customer review rating 4.3/5

Roxie Friends - 05/02/2020 Confirmed reviews ALL

Brilliant staff and easy access to the city

Dear Roxie, Thank you for your lovely comment and for filling out our survey! We are happy to see that you had an amazing stay and hope your next stay with us will be as good as the previous one. Kind regards, Ben Breekveldt Management Assistant

Excellent stay

Customer review rating 4.3/5

Kevin Couples - 04/02/2020 Confirmed reviews ALL

On arrival we were greeted by very friendly staff, the room we stayed in was amazing, breakfast had a wide range of choices, all in all great experience.

Dear Kevin, Thank you very much for sharing your experience and for completing our survey. We are delighted to be informed that you had an excellent stay and that you received a warm welcome. Furthermore, we are happy to find out that you enjoyed the extensive breakfast buffet. We look forward to welcoming you again for your next trip to Amsterdam. Kind regards, Ben Breekveldt Management Assistant

Very nice accommodations and great service!

Customer review rating 4.3/5

Devon Business - 04/02/2020 Confirmed reviews ALL

The hotel was nicely designed and very clean. The conference accommodations were also excellent, but the best part about my stay was the staff. From the front desk staff to the bartenders, everyone was extremely friendly and helpful. All of which made for an outstanding experience; thank you!

Dear Devon, Thank you very much for your kind review and comments. We are incredibly happy that our staff had such a positive impact on your stay. Melanie is thrilled to have been mentioned and would like to thank you for this. Your comments will be shared with the entire team! The entire Mercure Hotel Amsterdam City wants to thank you and looks forward to welcoming you to our hotel for your next trip to Amsterdam. Kind regards, Ben Breekveldt Management Assistant

Enjoyed the Hospitality!

Customer review rating 4.3/5

Anil A. Business - 04/02/2020 Confirmed reviews ALL

It was a good experience staying with you! Very friendly front office staff, good breakfast, convenient room settings

Dear Anil, Thank you very much for your great rating and for sharing your experience. We are delighted to be informed that you had such a pleasant stay and that our staff was of great hospitality! For your next trip to Amsterdam we hope to host you again. Kind regards, Ben Breekveldt Management Assistant

Amazing!

Customer review rating 4.3/5

Amy Couples - 04/02/2020 Confirmed reviews ALL

We lived out stay at this hotel. Rooms had everything you could need. Bed was comfy unlike other hotels we have stayed in. It’s a bit far out from the city centre but 10min walk to the metro which is convenient. If weather had been nicer during our stay we would of hired bikes. We didn’t try the breakfast or any of the food, we felt it was a bit expensive at €23 per person. The on-site shop was expensive - €4 for crisps. €5.50 for biscuits...

Good service

Customer review rating 4.3/5

Anonymous Business - 02/02/2020 Confirmed reviews ALL

The service was very good overall. Friendly staff

Good location

Customer review rating 4.3/5

Stefan M. Couples - 02/02/2020 Confirmed reviews ALL

We had two day's stay in this hotel and hotel and staff were excellent I would certainly recommend you and stay again. Yours sincerely Stefan M.

Beautiful lobby, very friendly staff.

Customer review rating 4.3/5

Phil Business - 31/01/2020 Confirmed reviews ALL

great stay, Beautiful lobby, very friendly staff, nice room. location is a bit off but on the flipside quitet.

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