Côte Ouest Thalasso & Spa Sables d'Olonne-MGallery 4 stars

Bravo

extraordinary staff, always helpful and very friendly without any exception. we loved the style of the decoration and the location was great for our purposes.

Well situated and comfortably equipped hotel. Efficient and helpful staff, very acceptable if expensive restaurantation.

Excellent hotel with helpful staff. The very poor laundry service for a 5 star hotel was surprising and unhelpful. Surely a local laundry could have provided a 24 hour service. We had one day with cool water in the bathroom.

We were not there for the Spa, but as a base whilst golfing. The restaurant was brilliant for fish and shellfish and the staff were all friendly and efficient.

Apart from initially being told we had no reservation , due to some reason the reservation had been made in the name of our friends who had cancelled last minute - even though when I booked I clearly named each room with different names and my accor loyalty number was linked to the reservation Upgraded room was a lovely surprise

It was wonderful in every way.

We were very happy overall. There were one or two issues we'd like to air with you. Firstly, the air conditioning plant on the roof was very noisy in our room (241) which spoiled the peace and tranquility. We would prefer a room next year (Privilege) that was away from the air conditioners on the roof. Secondly, the restaurant menu was not the standard we have experienced before. Our sole meuniere was over-cooked and small. Not good value for 42 euros. The menu itself was very restrictive with dishes that did not reflect your 4 star status. We also experienced receiving the wrong entree which should have been sea bass with mashed potato. We were told this dish was finished and we were given something else. In fairness your restaurant colleague did provide mashed potato. But the anticipation of our meal was gone. Your desserts were also very restricted with no surprise or excitement. One even had what we believed were "Coco Pops" a cereal product within it. All very cheap! I must also mention the cleaning. The person who cleaned our room most of the time was first class and deserves a rise in pay. She was diligent and polite. Prior to her looking after our room we had a bad experience with someone who had forgotten to clean our room. When she arrived she banged and crashed her way around the room as we sat on the balcony. She was impolite and unnecessarily rude. When we saw her the next day she ignored us. Very impolite! Overall we had a very enjoyable stay. We like your hotel, its ambience and location. The matters I have recorded were unfortunate. We did not dine in the restaurant after two poor experiences. We did take room service which was speedy and efficient. We must mention Sabrina who was kind and helpful and her colleagues each morning, all of whom were equally helpful. Also a mention to Marie on the desk who helped us get something sorted following the damaged to our car which was parked when it was struck by the car driven by M Grossi a visitor to your Thalasso.

Very good; Breakfast was good but evening meal was disappointing especially compared to outside restaurants

Good breakfast. Design of the hotel is beautiful. We booked a table in the hotel's restaurant and a seafood dinner was great. The hotel pool was cold. Inside the pool was a group that did gymnastics and all the massages in the pool did not work. Other people had nothing to do in the pool. Jacuzzi is very small. Must to replace a carpet on the floor inside the room - it is old and stained. The air conditioner in the room is very old, yellow. Not suitable for such a hotel. The price of the room is very expensive.

Realy good hotel, top accommodation with spa and fitness, very freindly and qualified staff !! about half an hour walk to the city center but the location on the sea side is magnificent ! Very nice interiour in the lobby, bar, restaurant. Rooms are ok but would be nice that the would bring the same atmosphere as in the rest of the hotel. Will surely go back there !!

room a liitle small , bathroom very small even well equiped , bed to be changed ; old and rough ; nice team especialluy for the dining room .swimming pool large and hot ; nice view from the hotel when you have a sea view.

Modern, comfortable rooms overlooking sea. Hotel is very contemporary in design with a 'luxury cruise-liner theme' which runs through the public areas and bedrooms. Excellent spa facilities, food and high standards of service throughout. Reception was very welcoming and helpful. Only slight negative was arranging a convenient time for dinner - very busy and restaurant probably a bit too small for the size of the hotel - but overall we really enjoyed our stay here and would happily recommend the hotel to anyone

Very comfortable hotel with good friendly and helpful staff. Restaurant choice rather lets it down for a longish stay as the choice was rather limited.The daily Plat du jour was never very interesting or rather expensive

We stayed for a week in a wonderful room with a superb sea view and location was good for the town. The facilities were excellent and we made full use of the hammam, sauna, swimming pools and gym. We didn't eat in but the restaurant seemed very popular. The staff were very friendly, helpful and courteous. We will certainly be returning next year for a longer stay.