Côte Ouest Thalasso & Spa Sables d'Olonne-MGallery 4 stars

We booked this hotel with our family in the hope to enjoy some quality time. My wife is pregnant and the fact that the hotel has an indoor and outdoor pool, which is super convenient, was the main reason we chose for this hotel. However, the day after we arrived we went for a swim with our two kids and my wife was wearing a burkini. She was told she was not allowed to swim in this swimsuit. When she asked why the hotel didn't state that they have rules regarding swimwear on their website so we could have made an informed choice in advance, she was yelled at and treated very rude by the supervisor. The hotel has certain rules in place which is fine, but communicate them and be transparent about them in advance. Don't surprise guests upon their arrival. The solution they offered us was to pay for the one night we stayed and leave the hotel. Not an ideal or realistic solution with two small children and a pregnant wife. We tried finding a solution with Accor, but unfortunately, no solution was offered. In the end a terrible experience in what was supposed to be our last vacation with just the four of us.

Really pleasant stay, loved the nautical themes and hotel identity, staff really pleasant, breakfast of a high standard, swimming facilities great for my children.

Brilliant experience

Very professional employees, well located hotel.

This was our 6th stay at the hotel. As always the standards are kept very high. This is the best holiday hotel that I have ever stayed at. Food is great, facilities are excellent, staff are friendly and the location is superb.