Côte Ouest Thalasso & Spa Sables d'Olonne-MGallery 4 stars

Apart from initially being told we had no reservation , due to some reason the reservation had been made in the name of our friends who had cancelled last minute - even though when I booked I clearly named each room with different names and my accor loyalty number was linked to the reservation Upgraded room was a lovely surprise

It was wonderful in every way.

We were very happy overall. There were one or two issues we'd like to air with you. Firstly, the air conditioning plant on the roof was very noisy in our room (241) which spoiled the peace and tranquility. We would prefer a room next year (Privilege) that was away from the air conditioners on the roof. Secondly, the restaurant menu was not the standard we have experienced before. Our sole meuniere was over-cooked and small. Not good value for 42 euros. The menu itself was very restrictive with dishes that did not reflect your 4 star status. We also experienced receiving the wrong entree which should have been sea bass with mashed potato. We were told this dish was finished and we were given something else. In fairness your restaurant colleague did provide mashed potato. But the anticipation of our meal was gone. Your desserts were also very restricted with no surprise or excitement. One even had what we believed were "Coco Pops" a cereal product within it. All very cheap! I must also mention the cleaning. The person who cleaned our room most of the time was first class and deserves a rise in pay. She was diligent and polite. Prior to her looking after our room we had a bad experience with someone who had forgotten to clean our room. When she arrived she banged and crashed her way around the room as we sat on the balcony. She was impolite and unnecessarily rude. When we saw her the next day she ignored us. Very impolite! Overall we had a very enjoyable stay. We like your hotel, its ambience and location. The matters I have recorded were unfortunate. We did not dine in the restaurant after two poor experiences. We did take room service which was speedy and efficient. We must mention Sabrina who was kind and helpful and her colleagues each morning, all of whom were equally helpful. Also a mention to Marie on the desk who helped us get something sorted following the damaged to our car which was parked when it was struck by the car driven by M Grossi a visitor to your Thalasso.

Very good; Breakfast was good but evening meal was disappointing especially compared to outside restaurants

Good breakfast. Design of the hotel is beautiful. We booked a table in the hotel's restaurant and a seafood dinner was great. The hotel pool was cold. Inside the pool was a group that did gymnastics and all the massages in the pool did not work. Other people had nothing to do in the pool. Jacuzzi is very small. Must to replace a carpet on the floor inside the room - it is old and stained. The air conditioner in the room is very old, yellow. Not suitable for such a hotel. The price of the room is very expensive.

Excellent

The "on board" theme is done well. The feel of the hotel and spa are of a relaxing and classy holiday voyage.

Sea rooms are fantastic but most non seas rooms have a view of the surrounding pine forest. Rooms are well appointed being bright and airy. The air conditioning is good and rooms have a fridge which is useful. Restaurant and bar are lovely places to relax. Outdoor pool is fun. Spa is okay but tired compared to the rest of the hotel and the pool is dingey. Stay was spoiled by building building an extension. The screening erected was half hearted and we had some radio noise. The builders looked directly into the room which removed all privacy. An error on the bill discovered after we had checked out was corrected immediately it was pointed out but systems in place make it easy for people to charge against any room bar their own and could be improved.

Second time here and we shall come back again Hotel is beautiful Staff are helpful and friendly and wear wonderful clothes Restaurant : meals are tasty SPA: a piece of heaven on earth What is there not to like

Good

Realy good hotel, top accommodation with spa and fitness, very freindly and qualified staff !! about half an hour walk to the city center but the location on the sea side is magnificent ! Very nice interiour in the lobby, bar, restaurant. Rooms are ok but would be nice that the would bring the same atmosphere as in the rest of the hotel. Will surely go back there !!

Professional courteous and one of the best service from front of house to restaurant and bars

General hotel conditions were very good, though on the room décor you are one summer away from a redecoration. Restaurant very good food but not as well organised as in 2016 Did not use the pools though both looked very inviting We enjoyed our stay very much and will probably visit again.

This is a beautiful hotel and we very much enjoyed our stay. All the staff were so helpful and friendly. The restaurant food is wonderful and the spa is very nice.

we booked a room for 3 - it was a little small for 3 adults. we stayed for the ironman event - menu did not have suitable food the night before - shame! facilities were very good and staff polite and courteous. we would definitely stay again