Novotel Southampton 4 stars

Customer review rating (ALL Rating) 4.3/5 1,146 reviews

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Description

Hotel extras

  • City centre location close to Southampton train station and cruise terminals

  • Onsite car park

  • Leisure facilities including a gym

  • Family and pet-friendly room options

  • Modern restaurant serving breakfast, lunch and dinner

Our accommodation(s)

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Hotel location

Novotel Southampton

1 West Quay Road
SO15 1RA SOUTHAMPTON
United Kingdom

GPS:50.904846, -1.414687

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening entertainment or relax and unwind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,146 reviews

Customer review rating 4.5/5

Jane G. Families - Confirmed reviews ALL

Two night stay with breakfast, no complaints. Thank you, Novatel staff.

Dear guest, Thank you so much for your kind 9/10 review! We’re delighted to hear that you had a comfortable two-night stay and enjoyed the breakfast and service. Your appreciation means a lot to our entire team at Novotel, and we’ll be sure to share your lovely feedback with the staff. We hope to welcome you back again very soon for another pleasant stay! Best wishes, Kateryna Ilchenko Novotel Southampton

Customer review rating 5.0/5

Joseph S. Couples - Confirmed reviews ALL

Professional friendly staff rooms spacious clean and tidy

Dear Joseph S., Thank you so much for your kind words! We’re delighted to hear that you had a lovely stay and that our professional and friendly team made a positive impression. It’s also wonderful to know you found the rooms spacious, clean, and tidy that’s exactly the experience we strive to provide. We hope to see you soon for another great experience. Sincerely, Angie

Customer review rating 1.5/5

Dickson J. Friends - Confirmed reviews ALL

Front desk needs to be vastly improved. We stay with you one a year and every year the front desk is truly awful - slow, insufficient staff, inadequate staff etc, etc. Long queues result. What a bad first impression it creates.

Customer review rating 4.0/5

Andrew M. Friends - Confirmed reviews ALL

Another great stay at this Novotel and a special mention to all the staff who seemed ot be very keen to do whatever they can to help. I think the public areas and some parts of the rooms have undergone some sort of refurbishment as they're looking a lot smarter. So all good. However there was a slight whiff of minor corner-cutting. Things like the breakfast - while still excellent - no longer offers poached eggs cooked to order. Likewise the scrambled eggs had gone. Maybe it was just this weekend, and I'll definitely stay here again... but as this is the most high-spec Accor hotel in Southampton, it does need to be kept well-specificed,

Dear Guest, Thank you for the lovely feedback and for highlighting our team — we’ll be sure to share your kind words with them. We’re glad you noticed the refreshed public areas and enjoyed another great stay overall. We appreciate your comments on breakfast offerings and will pass this on to the relevant team, as maintaining a high standard is very important to us. We look forward to welcoming you back again soon. Best wishes, Kateryna Ilchenko Novotel Southampton

Customer review rating 5.0/5

Mick S. Business - Confirmed reviews ALL

A warm welcome, clean room, attentive reception, breakfast and bar staff - a credit to the Novotel and example to other hotels in the area.

Dear Guest, Thankyou so much for your kind review, Its always a pleasure to have you stay at The Novotel Southampton, and we look forward to your return visit . We are happy that you feel welcome at the hotel, and that our staff are attentive to you Kindest regards Catherine Swinfield Reception team leader Novotel Southampton

Other web-users rate our hotel

  • 804 reviews 9.4/10 Location
  • 1,197 reviews 6/10 Room
  • 1,022 reviews 8.4/10 Service
  • 16 reviews 5.6/10 WiFi
  • 639 reviews 5.2/10 Comfort
  • 414 reviews 7/10 Breakfast
  • 414 reviews 6.6/10 Cleanliness
  • 280 reviews 5.4/10 Food

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