ibis Southampton Centre

ibis Southampton Centre 3 stars

Customer review rating (ALL Rating) 4.2/5 865 reviews

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Hotel extras

  • The hotel is located within 5 min walk from the Central Train Station (exit from platform 4).

  • Ideal location for cruise terminal (5-10min in taxi average cost £10 depending on the gate).

  • Onsite car parking with reduced rate of £10 per night for residents.

  • Coming for shopping? West Quay shopping centre and Ikea are 5min walk from the hotel.

  • 24/7 reception, free wifi, tea/coffee and hair dryer in room. Iron upon request from reception

ALLSAFE approved hotel

Hotel location

ibis Southampton Centre

9 West Quay Road
United Kingdom

GPS:50.905441, -1.414061

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  865 reviews

TripAdvisor Rating  3.5/5  1,285 reviews

good location for our onward journeys, quiet room good facilities

Customer review rating 4.5/5

Sally Couples - Confirmed reviews ALL

two night stay, to see sights in local area and for pre holiday visits.

Needs better Management

Customer review rating 1.5/5

David Business - Confirmed reviews ALL

Breakfast not kept fully stocked up, old key cards kept needing to be re-written

Room was extremely cold. My poor baby!

Customer review rating 1.5/5

Lesley K. Families - Confirmed reviews ALL

The hotel was centrally located & in a good position for where we wanted to be. Room was small & cramped once the baby cot was installed. Challenging to move around, reach the wardrobe, shelves, desk, etc. The heating was barely working and making a lot of noise. Once returning from dinner, I spoke to the Front Desk. Someone came to our room & told us to turn off the room heating, as the hotel was centrally heated & we were making our room colder. Very strange, but I followed instructions. Woke up in the night freezing. My baby’s hands were like two blocks of ice. Terrible! A hotel room should have adequate heating. Very uncomfortable night. I would not recommend this hotel.

To the best stay we’ve had at this hotel

Customer review rating 3.5/5

J G. Couples - Confirmed reviews ALL

Overnight bed and breakfast. For a hospitality industry we felt that the ‘hospitality’ side was lacking

Dear JULIE G., Thank you for taking the time to tell us about your experience at the ibis Southampton Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location for cruise terminal and lovely staff

Customer review rating 4.0/5

Kellie A. Couples - Confirmed reviews ALL

Located in walking distance to national express terminal and to cruise terminal, in fact awoke to see our holiday cruise ship from the window which was great!

Dear KELLIE A., We very much appreciate your comments regarding your stay at the ibis Southampton Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 573 reviews 9.2/10 Location
  • 857 reviews 5.8/10 Room
  • 693 reviews 8.3/10 Service
  • 14 reviews 4.8/10 WiFi
  • 406 reviews 3.9/10 Comfort
  • 386 reviews 7.3/10 Cleanliness
  • 366 reviews 6.6/10 Breakfast
  • 221 reviews 6/10 Value

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