Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.5/5 2,078 reviews

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Novotel Brussels off Grand Place - Image 1
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120, rue du Marché Aux Herbes, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Just steps from Grand Place and Central Station the best of Brussels at your feet.

  • 'Green Key' certified

  • Travelling with kids? Our family rooms (up to 4) come with a Novotel touch they'll love.

  • Start your day right with our gourmet breakfast buffet.

  • Zinnia is open. Meet Brussels’ new room for bold events

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,078 reviews

TripAdvisor Rating  4.2/5  3,567 reviews

Certificate of excellence 2024

Customer review rating 1.0/5

Michael L. R. Business - Confirmed reviews ALL

Breakfast room is under renovation so a small buffet was set up throughout the lobby and bar area. The selection was not the normal Novotel one but even far below a 2* Ibis standard. Difficult to find space (even after the normal busy hours). Had to find some non-brand orange juice to pour from a carton. No boiled eggs. Hot buffet almost nonexistent. No yogurt, 2 cereals only (think supermarket C brand types). But a fridge full of oatmeal milk cartons, good for those who drink that. When I asked about all this, I was told to speak to the manager. Who was not around and probably couldn’t be bothered as the excuse would no doubt be that this was only temporary. That may be but this was an absolute failure. I had stayed here a couple of times before but this was the last one. If I want 2* Ihis quality I will book an Ibis at an Ibis price.

Dear Michael L., Thank you for taking the time to share your feedback. We appreciate your recognition of our establishment as a quality accommodation option. That said, we sincerely apologize that your experience fell short in some areas. We understand the temporary breakfast arrangements did not meet our usual standards, and we regret the limited selection and space constraints affected your morning routine. We also note your comments about staffing levels during meal service and will review this internally. We hope you will consider staying with us again in the future. Best regards, Jurgen Van der Haegen, General Manager

Customer review rating 3.5/5

Karina V. Solo - Confirmed reviews ALL

Great location and good security with lifts etc not being able to be accessed without your room card. Staff very friendly and helpful however not sure why since I had booked a late checkout that my key was deactivated at 11. Just a little thing but at $300 euros a night it’s those little things that make the difference. What was annoying and no mention was made before arriving, is that the restaurant was not open when I visited, which was a major disappointment and the works which were said not to start until 9am started at 8.20 on the Tuesday morning.

Dear Karina, We are grateful for the time you took to review your recent stay. We’re delighted you appreciated our central location and found our security measures reassuring during your visit. Our team takes pride in providing welcoming service and quick solutions when needed, as reflected in their prompt assistance with the safe. That said, we regret the technical aspects surrounding your room access and booking confirmation caused inconvenience. While late checkouts remain subject to availability, we acknowledge the importance of clear communication regarding these arrangements. Finally, we’re pleased our central position allowed you easy access to Brussels’ main attractions during your solo trip. Being steps away from Grand-Place and major transport links remains one of our key advantages for city explorers. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Jurgen Van der Haegen, General Manager

Perfecto!

TripAdvisor rating 5.0/5

Scenic39932241016 TripAdvisor review

Amazing hotel. Near everything. Staff exceptional. Beds super comfy and rooms are lovely. Thank you for making our stay so lovely!!!

Dear Guest, Thanks for this glowing review of your recent experience. We’re thrilled you had such a fantastic experience at Novotel Brussels Off Grand Place! It’s wonderful to hear you appreciated our central location, exceptional team, and comfortable accommodations. Our staff takes pride in delivering attentive service, and we’re glad our beds and room amenities added to your comfort. Knowing you found great value and quality throughout your stay truly motivates us. We hope to see you again soon. Best wishes, Jurgen Van der Haegen, General Manager

Customer review rating 4.0/5

Rebecca D. Couples - Confirmed reviews ALL

It was nice. A bit robotic. Like. Oh you are gold. Here are a couple of cookies. Reception staff weren’t overly friendly. Maybe it was an English language thing.

Dear Rebecca, Thank you for taking the time to share your feedback. We appreciate you choosing our hotel through the Accor ALL App and are glad you found value in your Gold status benefits during your stay. That said, we sincerely regret some aspects of your service experience didn’t feel welcoming. Our team strives to create genuine connections with all guests in our multilingual environment. Finally, we’re delighted our central location near Grand-Place proved convenient for exploring Brussels’ vibrant city center. It would be a pleasure to welcome you again. Best regards, Jurgen Van der Haegen, General Manager

Customer review rating 4.5/5

Monica I. S. C. Families - Confirmed reviews ALL

I had a great experience at Novotel Brussels off Grand Place, the location is great, only a few minutes away from Grand Place and from the Central Station, which makes transportation easier. The room is very nice, enough space, comfortable beds and clean bathroom. Overall, a great hotel.

Dear Monica S., Thank you very much for these kind comments. We’re delighted you enjoyed your stay at Novotel Brussels Off Grand Place. It’s fantastic you found our central location convenient for exploring Brussels’ landmarks and transportation hubs. Our team takes pride in offering spacious rooms with comfortable bedding, and we’re glad these aspects contributed to your positive experience. We also appreciate you highlighting the ease of using our ALL Accor app for your booking process. We hope to welcome you again in the future. All the best, Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 1,976 reviews 9.8/10 Location
  • 1,532 reviews 7/10 Room
  • 1,334 reviews 8.6/10 Service
  • 18 reviews 8.1/10 WiFi
  • 869 reviews 7.7/10 Breakfast
  • 528 reviews 7.3/10 Cleanliness
  • 245 reviews 5.5/10 Amenities
  • 239 reviews 5.6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.