Novotel Toronto Centre Hotel 4 stars

The hotel room was way too hot to sleep, the thermostat and fan were t able to cool the room at all. After calling the front desk, I was advised to turn the system to “off” to help let the room cool down. After an hour of trying to sleep, I realized it had actually raised the temperature in the room another 2 degrees. It was horrible. After speaking with the front desk staff and having maintenance come check everything, I was told there was nothing they could do. That it was because of the weather outside. That is ridiculous!!! A hotel should be able to moderate the temperate of each room, let alone an entire floor (the whole floor was crazy hot). They didn’t offer to move me to a different room or anything (although colleagues of mine on other floors said their rooms were cooler). With a late morning meeting, I tried to sleep in to catch up on sleep but there was construction and hammering a over my head. So frustrating. I didn’t sleep well for my 3 nights there and was extremely tired the whole business trip. Overall, terrible experience with the room, the unapologetic staff and the unwillingness to try to find a solution.

all good

The location was excellent it was within walking distance from Union Station and a number of the very interesting sights to visit during our stay in Toronto. We will definitely stay here again either arriving by train or plane.

Overall very nice stay as usual, thank you just this time, probably upstairs or nextdoor of my room had some renovations in the morning while I was sleeping..

Great hotel, fantastic location. Great service, a big thank you to the staff in housekeeping. Very sweet ladies and attended to my every need. Will definitely be visiting again.

Beautiful place, elegant decor, great pool and fitness room perfect location and area surrounding. Staff was helpful and courteous. Will be back again!

I visited Toronto for the first time, from western New York, to attend a business training. Not knowing anything about the city I took a recommendation from the Canadian Management Centre and booked with Novotel. The staff was incredibly professional and courteous. One member of the cleaning staff went out of his way to get me a new room key when there was a mix up and delivered it to my room.

I book here for its good location (noise from the street is non exisistent), and the quality of service.

Nice hotel with friendly staff. I am grateful they took an early morning check in. rooms were clean and nicely decorated. Although I could not get the room temperature down and found the night time, my room was too hot for my preference.. Easy to check out and the staff securely stored my luggage until the evening when my flight was scheduled.

COMFORTABLE, FRIENDLY, HASSLE FREE STAY

Check in was efficient and friendly, room was perfect and checkout was inline with standards. Only missing point was a valet for the car.

Original room was for disabled person which included a pedestal sink with absolutely no where to place any toiletries. In fact, the towels and hotel items (soap, lotion etc.) was placed outside in the hotel room vs. bathroom. I requested a different room and after ~ 1 hour later, did get one.

Excellent and friendly staff

The experience was good, the only issue I had was the shampoo in my room was used and was not replaced from the previous person who stayed there.

Kind, friendly staff, great stay