Novotel Toronto Centre Hotel 4 stars

Our rooms were dank and outdated. We spent 80$ on dinner one night and received uncooked, cold French fries and stale corn chips that quite literally tasted like cardboard. The entire meal was inedible. We wanted to get a refund but the restaurant was closed. Our shower leaked buckets of water every time we showered and we had to clean the floors each time we used it. On top of that we had to pay huge amounts of money to park our rental car on the premises. Pretty shocking experience considering how nice the photos looked online. Hugely regret staying here.

I enjoyed every minute of my stay in this beautiful, well located hotel. The thing is I was allocated my first night in room 321 and next to us there is a man who from what I was told by the hotel, leaves there.... sings, has people over, speaks LOUD. I had to change room at 1h am since the man never SHUT UP!!! He had women and men over, they were arguing, talking from 8hpm until 7ham. I had to leave my friend in the room since she does mind the noise. Staff was very nice and helpful and changing us room even at 1h am. Now I can laugh about it but then I was not!. Very clean, safe, I will go back there .

We choose this hotel because we got a promotional price, the room was very modern and nice but the hallways and reception need an update. The room seemed clean however we found an old gum stuck to the bed’s headboard. The lightning behind the bed headboard was also burned out. We noticed a funny smell as soon as we entered in the hotel but it was a good experience overall. A bit pricy if you have to pay regular price in my opinion

Upon check-in, I received two bottles of water, gratis. That is a nice touch! Room was clean, quiet and modern with nice furniture including a couch. There was a quiet fridge as well as a housecoat with slippers and toiletries. Note: the coconut soap didn’t agree with my skin as it started to peel. I was on the south side (stare across to other building). Bed was comfortable and central air made all the difference in terms of getting an undisturbed sleep and having a comfortable temperature in the room. Note: If your hotel uses air conditioners in the windows it can be noisy enough to disturb your sleep. Novotel has sealed windows and central air. I stayed in August, which was a good time because the hotel was not busy and their restaurant was open. Novotel staff accommodated my requests for food from their restaurant and packages being delivered to my door during self-isolation. I appreciate it that they did not charge extra for this service. The restaurant’s fish and chips were good. I would recommend this hotel and would consider staying their again. As well, the location is superb with the restaurants, shops, downtown core and Harbour Front within a short walking distance.

The Novtel is located in the St. Lawrence Market district and is a great place for walking around downtown Toronto. The staff are welcoming and friendly. The only consideration is that they should advise at check-in that the rooms will NOT be cleaned for the duration of your stay unless you stay longer than 4 days. Their COVID cleaning only kicks in after a 4 day stay which means your garbage is not emptied (unless you leave it outside your door) nor will you get fresh towels, unless you go to reception to request them. None of this is a problem but it would have been nice to know at check-in to manage the stay.

We arrived from the UK at about 15:00 and had a good sized room on the 6th floor at the front. In the evening there was a little noise from outside as there are bars and eateries opposite but no problems. The beds were comfortable, the bathroom well equipped, the staff helpful and at breakfast there was a good choice of food every day. And good coffee. I would stay there again if we returned to Toronto which is a great modern city with plenty to see as well as Niagara Falls being a couple of hours away.

The room is nicely decorated and I love the nice big shower and soft towels. The bed was very comfortable and it was very quiet too. The tv in the room was huge. We enjoyed the coffee too. Also great location close to the train station and shopping downtown.

It was interesting since it was the weekend everything started closing due to Covid -19. The hotel was stylish and very convenient but Toronto was shutting down making it hard to enjoy.

A very lovely hotel situated in a touristy area within easy distances to many local attractions all within walking distances. Aquarium, CNN tower, lots of good restaurants, St. Lawrence Market and Antique Market..... A marble modern bathroom which was very clean and well stocked with towels..... liked the European bedcover touch (no heavy bedspreads) and enclosed large artsy wall with the built-in TV. Well done.

Very courteous staff combined with a very comfortable and stylish room makes for an amazing stay.

The room was not cleaned when I arrived. The manager made a promise and did not deliver on it. Worst experience ever.

only suggestion is relocation of soap dish in shower or buffering of edges, its sharp edges are in the way of elbows for a person around 163cm tall

I've been lucky enough to stay at the Novotel Toronto Centre hotel a couple of times and have to say it's one of my favourite hotels in the world! The decor, cleanliness, facilities, location, restaurant, bar, staff and service cannot be faulted. My last trip was during the outbreak of COVID-19 and the staff and management dealt with this difficult situation really well taking into account the needs of guests and staff. Highly recommended hotel and I really hope to stay again in the future.

Despite the restrictions due to the Coronavirus the staff were very friendly and informative and we enjoyed our stay.

This hotel is located in old Toronto and is close to Union Station, the St. Lawrence Market and several restaurants. Unfortunately all restaurants were closed due to Covid19 restrictions but we managed with takeout and the great food at the Market. The room was very nice - clean and comfortable. We enjoyed our stay and would stay here again.