Novotel Toronto Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 690 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Free WiFi, ergonomic work space, IP TV

  • Fitness center, indoor pool, hot tub, sauna

  • Range of flexible space suited for any successful meeting

  • 5 minutes to Meridian Hall, St Lawrence Market, Union Station, Hockey Hall of Fame

  • Walking distance to Scotiabank Arena, Rogers Centre, CN Tower, Ripleys Aquar, Distillery Distr

Our accommodation(s)

Hotel location

Novotel Toronto Centre

45 The Esplanade
M5E 1W2 Toronto
Canada

GPS:43.646757, -79.374359

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

CAFE NICOLE

Novotel Toronto Centre presents Cafe Nicole & Lounge Bar serving Breakfast, Lunch & Dinner. Relax and enjoy our simple yet generous menu refreshed in line with the seasons in our comfortable stylish setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  690 reviews

TripAdvisor Rating  4.5/5  559 reviews

No accessible bathroom

TripAdvisor rating 2.0/5

jude3157 TripAdvisor review

We stayed here in order to get to an early appointment at St. Michael's hospital. I requested an accessible room which they said they would provide. Unfortunately the room bathroom was not accessible at all. The toilet was about a foot away from the back wall leaving no room to maneuver a wheelchair at all. In order to close the door you need to enter the bathroom, close the door & then sit down. The shower was not accessible at all for someone in a wheelchair. I asked if they had a room with a roll in shower but it was already occupied.

Dear Jude, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our Management Team, in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Karan Warraich Rooms Division Manager

Right in downtown Toronto

TripAdvisor rating 4.0/5

Dalrx TripAdvisor review

Checked into this hotel on Esplande in Toronto downtown. It is situated right near Union station and has many things near it. Parking was easy and ok price for the night I stayed. Room was good and comfy bed, bathroom clean and good. Some areas of room looked a little worn on the trim, but nonetheless not issue. I had good sleep. There is a bar/restaurant there, but did not use. There is a pool and gym as well and did not use. I would stay again.

Dear Dalrx, We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karan Warraich Rooms Division Manager

Great hotel

Customer review rating 4.5/5

Sara Couples - Confirmed reviews ALL

We had a great experience at the Novotel. It was located in an area that was central to so many attractions so we were able to walk a lot of places. The hotel was very clean and accommodating. We just had to ask to have our room cleaned once because they came in early when we were still getting ready that morning. Otherwise I highly recommend this place.

Dear Sara K., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIKTORIIA KOLOMIIETS Guest Service Supervisor Novotel Toronto Centre

wrong room and not clean on arrival

Customer review rating 3.0/5

Douglas S. Solo - Confirmed reviews ALL

Location and actual room were great but I was only staying for 2 nights and when I arrived on the first night the room was not clean (dental floss and other small bits of garbage on the floor) and it was not the right room (listing said city view, but instead I was facing into the hotel's parking garage about 50 ft from my window) Wifi was also not working in my room. Because I arrived around midnight, I was too tired to deal with it when I got to my room so I went to bed and raised the issue in the morning. they switched me to the correct room at that point but did not offer anything in compensation for having to stay one of my two nights in the wrong room that wasn't even clean. they should have at least offered breakfast or something, the room I got was worth about $100 / night less than the room I had paid for. very disappointing.

Dear Douglas S., Thank you for taking the time to tell us about your experience at the Novotel Toronto Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, VIKTORIIA KOLOMIIETS Guest Service Supervisor Novotel Toronto Centre

Great location.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Check in was great as was check out. Room very clean and facilities were nice Restaurant was good, had the buffet for breakfast. Location was with in walking distance of everything we went to see. Only issue was the giant front door wern't working well and they were tough to open Onlniss

Dear James S., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, VIKTORIIA KOLOMIIETS Guest Service Supervisor Novotel Toronto Centre

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Other web-users rate our hotel

  • 826 reviews 9.3/10 Location
  • 862 reviews 8.2/10 Room
  • 757 reviews 8.8/10 Service
  • 44 reviews 3.8/10 WiFi
  • 453 reviews 8.5/10 Cleanliness
  • 417 reviews 8.2/10 Comfort
  • 221 reviews 6.1/10 Value
  • 195 reviews 8.9/10 Vibe

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