Customer review rating 4.3/5 8,668 reviews
ALLSAFE approved hotel
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Free WiFi, ergonomic work space, cable TV
Fitness center, indoor pool, hot tub, sauna
Range of flexible space suited for any successful meeting
5 minutes to Meridian Hall, St Lawrence Market
Union Station trains, subway: 5 minutes
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 15h00
Check out up to 12h00
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
Subject to availability
Number of meeting rooms: 9
Maximum size: 231 m²
Maximum capacity: 280 people
Maximum banquet capacity: 180 people
100% genuine reviews from our guestsFind out more
B Couples - 22/02/2021 Confirmed reviews ALL
Our stay was ruined because of alarms going off for 45 minutes starting at 6:45 on a holiday Monday. The alarms were going off to test the system, and did not need to be done at that outrageous hour on a holiday. There was no room service of any sort. The staff were rude over the phone on multiple occasions. When I asked if I could get a late checkout because of the alarm, the front desk staff threatened to call the police on us if we didn't get out of the building at 12 noon.
Anonymous Business - 30/01/2021 Confirmed reviews ALL
It’s always like being at home even in this pandemic
Kent Business - 30/01/2021 Confirmed reviews ALL
Great customer service, rooms very clean!
COVID and fire - poor communication
Shannon Couples - 28/01/2021 Confirmed reviews ALL
Were not informed of any covid related changes to the average hotel stay (though we assumed there would be some) prior to check in/at check in. Had to call the front desk 2 days later to figure out how to dealt with garbage, not enough toiletries or new towels. Fire alarm went off at 5am. Obviously not the hotel’s fault but it was extremely confusing and the back of the door explanation of steps to take incase of the fire were not consistent with the messaging.
Great staff and awesome neighborhood
Pat P. B. Solo - 22/01/2021 Confirmed reviews ALL
I lived there 9 months plus and was treated with kindness and respect, very professional service
Our most recent 20 reviews
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