Novotel Toronto Centre Hotel 4 stars

The room was not cleaned when I arrived. The manager made a promise and did not deliver on it. Worst experience ever.

only suggestion is relocation of soap dish in shower or buffering of edges, its sharp edges are in the way of elbows for a person around 163cm tall

I've been lucky enough to stay at the Novotel Toronto Centre hotel a couple of times and have to say it's one of my favourite hotels in the world! The decor, cleanliness, facilities, location, restaurant, bar, staff and service cannot be faulted. My last trip was during the outbreak of COVID-19 and the staff and management dealt with this difficult situation really well taking into account the needs of guests and staff. Highly recommended hotel and I really hope to stay again in the future.

Despite the restrictions due to the Coronavirus the staff were very friendly and informative and we enjoyed our stay.

This hotel is located in old Toronto and is close to Union Station, the St. Lawrence Market and several restaurants. Unfortunately all restaurants were closed due to Covid19 restrictions but we managed with takeout and the great food at the Market. The room was very nice - clean and comfortable. We enjoyed our stay and would stay here again.

Gym room size, restaurant and front desk service were all excellent, while I didn't use pool good to have, though bigger os better and room while good size could be more nicely decorated - bathroom was good - I like the large shower and good lighting.

Always a great stay. Beds are so comfy, I always have a wonderful sleep. Staff are friendly and always make me feel so welcome. 'Til next time Novotel!

The staff is very professional - from the front desk to the room attendants. Excellent

Great location in the heart of Toronto with easy walkable access to restaurants, the Distillery Distict, etc. Room quality was adequate. Lovely buffet breakfast.

Loved everything - met the promised Accor hotel experience overall. However, had a horrible time checking out with a woman who wore a "Rach" pendant around her neck and was very racist and rude. Did not once greet me, was not polite, and was just extremely horrible. Not returning to Novotel in Toronto ever again.

The hotel room was way too hot to sleep, the thermostat and fan were t able to cool the room at all. After calling the front desk, I was advised to turn the system to “off” to help let the room cool down. After an hour of trying to sleep, I realized it had actually raised the temperature in the room another 2 degrees. It was horrible. After speaking with the front desk staff and having maintenance come check everything, I was told there was nothing they could do. That it was because of the weather outside. That is ridiculous!!! A hotel should be able to moderate the temperate of each room, let alone an entire floor (the whole floor was crazy hot). They didn’t offer to move me to a different room or anything (although colleagues of mine on other floors said their rooms were cooler). With a late morning meeting, I tried to sleep in to catch up on sleep but there was construction and hammering a over my head. So frustrating. I didn’t sleep well for my 3 nights there and was extremely tired the whole business trip. Overall, terrible experience with the room, the unapologetic staff and the unwillingness to try to find a solution.

all good

The location was excellent it was within walking distance from Union Station and a number of the very interesting sights to visit during our stay in Toronto. We will definitely stay here again either arriving by train or plane.

Overall very nice stay as usual, thank you just this time, probably upstairs or nextdoor of my room had some renovations in the morning while I was sleeping..

Great hotel, fantastic location. Great service, a big thank you to the staff in housekeeping. Very sweet ladies and attended to my every need. Will definitely be visiting again.