Novotel Toronto Centre Hotel 4 stars

Customer review rating 4.3/5 8,657 reviews
Novotel Toronto Centre
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Free WiFi, ergonomic work space, cable TV

  • Fitness center, indoor pool, hot tub, sauna

  • Range of flexible space suited for any successful meeting

  • 5 minutes to Meridian Hall, St Lawrence Market

  • Union Station trains, subway: 5 minutes

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool. Closed for maintenance till july the 04th 2019
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Toronto Centre

45 The Esplanade
M5E 1W2
toronto
canada

Tel: +14163678900

Fax: (+1)4163608285

Contact email

Check-in from 15h00

Check out up to 12h00

  • TORONTO TRANSIT COMMISION :  UNIVERSITY UNION STATION

  • DOWNTOWN TORONTO : 

  • By plane

    PEARSON INTERNATIONAL AIRPORT At 28.49km / 17.7 miles

  • By plane

    TORONTO ISLAND AIRPORT At 3km / 2 miles

  • By boat

    QUEEN'S QUAY At 0.64km / 0.4 miles

  • By boat

    QUEENS QUAY TERMINAL At 0.3km / 0.19 miles

  • By car

    GARDINER EXPRESSWAY/YONGE At 0.3km / 0.19 miles

  • By car

    GARDINER/JARVIS At 0.64km / 0.4 miles

  • By car

    GARDINER/SPADINA At 0.8km / 0.5 miles

  • By train

    UNION STATION At 0.64km / 0.4 miles

GPS :43.646757, -79.374359

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

NEWLY RENOVATED SUPERIOR TWO QUEEN BEDS

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

NEWLY RENOVATED EXECUTIVE KING ROOM

  • Max. number of persons: 3
  • Area: From 29
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

NEWLY RENOVATED PREMIER EXECUTIVE

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

NEWLY RENOVATED SUPERIOR KING

  • Max. number of persons: 2
  • Area: From 31
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)
Accessible room

NEWLY RENOVATED SUPERIOR KING ADA

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)
Accessible room

NEWLY RENOVATED SUPERIOR KING ADA ROLL IN SHOWER

  • Max. number of persons: 2
  • Area: From 25
  • Bathrobe

EXECUTIVE JUNIOR SUITE

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

JR SUITE WITH KING BED

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Our restaurants and bars

CAFE NICOLE

Type of cuisine: International

Novotel Toronto Centre presents Cafe Nicole & Lounge Bar serving Breakfast, Lunch & Dinner. Relax and enjoy our simple yet generous menu refreshed in line with the seasons in our comfortable stylish setting.

Lunch

11:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOUNGE

Photo non contractuelle / Strictly non binding

Unwind with a cocktail in the intimate atmosphere of the contemporary lobby Lounge. Open daily and serving a diverse bar menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 231

  • Maximum capacity: 280 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Toronto Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,657 reviews

tripadvisor

TripAdvisor Rating 4.5/5

481 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

well located, effective service, well priced

Customer review rating 4.3/5

Jeff Business - 18/03/2020 Confirmed reviews ALL

Gym room size, restaurant and front desk service were all excellent, while I didn't use pool good to have, though bigger os better and room while good size could be more nicely decorated - bathroom was good - I like the large shower and good lighting.

Great location and friendly staff.

Customer review rating 4.3/5

Lynne Business - 17/03/2020 Confirmed reviews ALL

Always a great stay. Beds are so comfy, I always have a wonderful sleep. Staff are friendly and always make me feel so welcome. 'Til next time Novotel!

Professional

Customer review rating 4.3/5

Hannah Families - 17/03/2020 Confirmed reviews ALL

The staff is very professional - from the front desk to the room attendants. Excellent

Great Location

Customer review rating 4.3/5

Karim Couples - 17/03/2020 Confirmed reviews ALL

Great location in the heart of Toronto with easy walkable access to restaurants, the Distillery Distict, etc. Room quality was adequate. Lovely buffet breakfast.

Horrible checkout experience with "Rach"

Customer review rating 4.3/5

Soumik R. Business - 16/03/2020 Confirmed reviews ALL

Loved everything - met the promised Accor hotel experience overall. However, had a horrible time checking out with a woman who wore a "Rach" pendant around her neck and was very racist and rude. Did not once greet me, was not polite, and was just extremely horrible. Not returning to Novotel in Toronto ever again.

Too hot to sleep

Customer review rating 4.3/5

Kim Business - 16/03/2020 Confirmed reviews ALL

The hotel room was way too hot to sleep, the thermostat and fan were t able to cool the room at all. After calling the front desk, I was advised to turn the system to “off” to help let the room cool down. After an hour of trying to sleep, I realized it had actually raised the temperature in the room another 2 degrees. It was horrible. After speaking with the front desk staff and having maintenance come check everything, I was told there was nothing they could do. That it was because of the weather outside. That is ridiculous!!! A hotel should be able to moderate the temperate of each room, let alone an entire floor (the whole floor was crazy hot). They didn’t offer to move me to a different room or anything (although colleagues of mine on other floors said their rooms were cooler). With a late morning meeting, I tried to sleep in to catch up on sleep but there was construction and hammering a over my head. So frustrating. I didn’t sleep well for my 3 nights there and was extremely tired the whole business trip. Overall, terrible experience with the room, the unapologetic staff and the unwillingness to try to find a solution.

excellent pet-friendly hotel close to everything downtown

Customer review rating 4.3/5

Mike Families - 16/03/2020 Confirmed reviews ALL

all good

Hotel is in a great location

Customer review rating 4.3/5

William L. Couples - 15/03/2020 Confirmed reviews ALL

The location was excellent it was within walking distance from Union Station and a number of the very interesting sights to visit during our stay in Toronto. We will definitely stay here again either arriving by train or plane.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Paul Renouard Manager, Operations

Relax & Confortable

Customer review rating 4.3/5

Anonymous Business - 14/03/2020 Confirmed reviews ALL

Overall very nice stay as usual, thank you just this time, probably upstairs or nextdoor of my room had some renovations in the morning while I was sleeping..

Dear Nobuya S., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In addition, we sincerely apologize about the noise from renovation projects. Thank you again for sharing your experience, and we hope you will visit us again in the near future. Sincerely, Khoa Truong Front Office Manager

Great stay

Customer review rating 4.3/5

Alicia Couples - 13/03/2020 Confirmed reviews ALL

Great hotel, fantastic location. Great service, a big thank you to the staff in housekeeping. Very sweet ladies and attended to my every need. Will definitely be visiting again.

Dear Alicia M., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khoa Truong Front Office Manager

All round AMAZING!!

Customer review rating 4.3/5

Anonymous Friends - 13/03/2020 Confirmed reviews ALL

Beautiful place, elegant decor, great pool and fitness room perfect location and area surrounding. Staff was helpful and courteous. Will be back again!

Dear Robert F., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khoa Truong Front Office Manager

Great Location and Clean!

Customer review rating 4.3/5

Anonymous Business - 13/03/2020 Confirmed reviews ALL

I visited Toronto for the first time, from western New York, to attend a business training. Not knowing anything about the city I took a recommendation from the Canadian Management Centre and booked with Novotel. The staff was incredibly professional and courteous. One member of the cleaning staff went out of his way to get me a new room key when there was a mix up and delivered it to my room.

Dear Teagan W., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khoa Truong Front Office Manager

Quiet and Central

Customer review rating 4.3/5

Anonymous Business - 12/03/2020 Confirmed reviews ALL

I book here for its good location (noise from the street is non exisistent), and the quality of service.

Dear Mrs. K., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Renouard Manager, Operations

quick overnight stay

Customer review rating 4.3/5

Crystal K. Business - 12/03/2020 Confirmed reviews ALL

Nice hotel with friendly staff. I am grateful they took an early morning check in. rooms were clean and nicely decorated. Although I could not get the room temperature down and found the night time, my room was too hot for my preference.. Easy to check out and the staff securely stored my luggage until the evening when my flight was scheduled.

Dear Mrs K., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Paul Renouard Manager, Operations

COMFORTABLE, FRIENDLY, HASSLE FREE STAY

Customer review rating 4.3/5

Stephen H. Business - 11/03/2020 Confirmed reviews ALL

COMFORTABLE, FRIENDLY, HASSLE FREE STAY

Dear Stephen H., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khoa Truong Front Office Manager

Great bed, great service and well situated

Customer review rating 4.3/5

Pjr Solo - 10/03/2020 Confirmed reviews ALL

Check in was efficient and friendly, room was perfect and checkout was inline with standards. Only missing point was a valet for the car.

Dear Pietro R., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In addition, as a limited-service hotel, we do not offer valet service. We sincerely apologize for any inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khoa Truong Front Office Manager
Customer review rating 4.3/5

Anonymous Business - 09/03/2020 Confirmed reviews ALL

Original room was for disabled person which included a pedestal sink with absolutely no where to place any toiletries. In fact, the towels and hotel items (soap, lotion etc.) was placed outside in the hotel room vs. bathroom. I requested a different room and after ~ 1 hour later, did get one.

Dear Mrs. R., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies as the room originally booked should have been assigned properly. We are currently looking at option to improve our accessible bathroom. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Paul Renouard - Manager, Operations

Always perfect

Customer review rating 4.3/5

Charles R. Friends - 09/03/2020 Confirmed reviews ALL

Excellent and friendly staff

Dear Mr. r., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Renouard - Manager Operations

Good Stay

Customer review rating 4.3/5

Cheryl Business - 09/03/2020 Confirmed reviews ALL

The experience was good, the only issue I had was the shampoo in my room was used and was not replaced from the previous person who stayed there.

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. I am sorry that we our team missed the used shampoo in your room. We are taking the appropriate action to avoid future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Renouard - Manager, Operations

Well located, great stay!!

Customer review rating 4.3/5

Anonymous Business - 09/03/2020 Confirmed reviews ALL

Kind, friendly staff, great stay

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Renouard - Manager, Operations
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