We enjoyed this hotel. Reception was very helpful and professional. The room was spacious and modern with nice updates touches. The bathroom was clean and well lite. The bed was very comfortable and good selection of pillow. We would stay here again.

Despite the fact that Toronto is almost an "epi centre" for COVID at this time, I felt that the Novotel downtown was making every effort to keep its patrons and staff safe. My room was spotless and there was evidence of frequent cleaning throughout the lobby area. My only regret is that this hotel, as with most others, has removed its bath tubs.

Overall this property is great, easy access, good parking, well maintained and good Covid 19 best practices. I wish hotel kitchen had easier access and better options then 4 items during covid. Elevator Hand Sanitizer is often empty.

Policy is they can’t rent the same room within a 48 hour window BUT when given my room it smelled like cigarettes, ashes in the bed frame and dog food in the floor. Clearly the cleaning staff are idiots and just made the beds and probably didn’t even clean the sheets. When brought up to the manager on site she said it wasn’t that bad and she didn’t see what was wrong and gave me so much attitude. I asked for a different room and it was asking them to make me the CEO of Novotel, it was a fight to get a new room. Terrible service and terrible management. I definitely wouldn’t stay here again.

We havent stayed at the Novetel for a few years, but business brought us into town. We where greeted as regular customers, and recognized by some of the staff !!! Our room was exceptionally comfortable, updated, and couldnt ask for anything better. We ordered from the take-out menu, and where allowed to eat in the lobby by the fireplace, so that made up for the Covid restrictions, also, our server gave us REAL silverware with our meal..??Bonus Breakfast, again was a take out, and when we went to pick it up Merick, Greeted us with such Gusto, He said it was so nice to see a Regular Customer, Thank You Merick !!

Our rooms were dank and outdated. We spent 80$ on dinner one night and received uncooked, cold French fries and stale corn chips that quite literally tasted like cardboard. The entire meal was inedible. We wanted to get a refund but the restaurant was closed. Our shower leaked buckets of water every time we showered and we had to clean the floors each time we used it. On top of that we had to pay huge amounts of money to park our rental car on the premises. Pretty shocking experience considering how nice the photos looked online. Hugely regret staying here.

I enjoyed every minute of my stay in this beautiful, well located hotel. The thing is I was allocated my first night in room 321 and next to us there is a man who from what I was told by the hotel, leaves there.... sings, has people over, speaks LOUD. I had to change room at 1h am since the man never SHUT UP!!! He had women and men over, they were arguing, talking from 8hpm until 7ham. I had to leave my friend in the room since she does mind the noise. Staff was very nice and helpful and changing us room even at 1h am. Now I can laugh about it but then I was not!. Very clean, safe, I will go back there .

We choose this hotel because we got a promotional price, the room was very modern and nice but the hallways and reception need an update. The room seemed clean however we found an old gum stuck to the bed’s headboard. The lightning behind the bed headboard was also burned out. We noticed a funny smell as soon as we entered in the hotel but it was a good experience overall. A bit pricy if you have to pay regular price in my opinion

Upon check-in, I received two bottles of water, gratis. That is a nice touch! Room was clean, quiet and modern with nice furniture including a couch. There was a quiet fridge as well as a housecoat with slippers and toiletries. Note: the coconut soap didn’t agree with my skin as it started to peel. I was on the south side (stare across to other building). Bed was comfortable and central air made all the difference in terms of getting an undisturbed sleep and having a comfortable temperature in the room. Note: If your hotel uses air conditioners in the windows it can be noisy enough to disturb your sleep. Novotel has sealed windows and central air. I stayed in August, which was a good time because the hotel was not busy and their restaurant was open. Novotel staff accommodated my requests for food from their restaurant and packages being delivered to my door during self-isolation. I appreciate it that they did not charge extra for this service. The restaurant’s fish and chips were good. I would recommend this hotel and would consider staying their again. As well, the location is superb with the restaurants, shops, downtown core and Harbour Front within a short walking distance.

The Novtel is located in the St. Lawrence Market district and is a great place for walking around downtown Toronto. The staff are welcoming and friendly. The only consideration is that they should advise at check-in that the rooms will NOT be cleaned for the duration of your stay unless you stay longer than 4 days. Their COVID cleaning only kicks in after a 4 day stay which means your garbage is not emptied (unless you leave it outside your door) nor will you get fresh towels, unless you go to reception to request them. None of this is a problem but it would have been nice to know at check-in to manage the stay.

We arrived from the UK at about 15:00 and had a good sized room on the 6th floor at the front. In the evening there was a little noise from outside as there are bars and eateries opposite but no problems. The beds were comfortable, the bathroom well equipped, the staff helpful and at breakfast there was a good choice of food every day. And good coffee. I would stay there again if we returned to Toronto which is a great modern city with plenty to see as well as Niagara Falls being a couple of hours away.

A nice European style hotel. Very close to Union station. Good breakfast, nice bar. Clean, efficient, very good staff. Had a minor health accident and the staff was very professional and nice, even the manager got involved.

Recently renovated rooms are excellent including the staff, restaurant and the snack shop. Rooms are very clean and the in-room amenities are excellent. Housekeeping was great in meeting our needs. I enjoy staying at the Novotel Toronto Centre.

Best stay in Toronto ever. Came in by train 2 minutes walk from hotel and everything else close by in walking distance or by bus by tram or by UBER. For those who always look to complain about anything and everything, channel 26 wasn't working on the tv.

Staff are amazing, rooms and hotel decor welcoming and warm, food fantastic (especially breakfast buffet). My favourite Bartender/Server is Jean Luc who just makes you feel like this is your home away from home(hope I got his name right. although all the staff in the restaurant are lovely)