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Novotel Toronto Centre Hotel 4 stars

TripAdvisor rating 4.5/5 430 reviews
Novotel Toronto Centre
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+ 26 Services
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Room 1

Number of guests
Children's age

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How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Free WiFi, ergonomic work space, cable TV

  • Fitness center, indoor pool, hot tub, sauna

  • Range of flexible space suited for any successful meeting

  • 5 minutes to Meridian Hall, St Lawrence Market

  • Union Station trains, subway: 5 minutes

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool. Closed for maintenance till july the 04th 2019
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Toronto Centre

45 The Esplanade
M5E 1W2
toronto
canada

Tel: +14163678900

Fax: (+1)4163608285

Contact email

Check-in from 15h00

Check out up to 12h00

  • TORONTO TRANSIT COMMISION :   UNIVERSITY UNION STATION

  • DOWNTOWN TORONTO :  

  • By plane

    PEARSON INTERNATIONAL AIRPORT At 28.49km / 17.7 miles

  • By plane

    TORONTO ISLAND AIRPORT At 3km / 2 miles

  • By boat

    QUEEN'S QUAY At 0.64km / 0.4 miles

  • By boat

    QUEENS QUAY TERMINAL At 0.3km / 0.19 miles

  • By car

    GARDINER EXPRESSWAY/YONGE At 0.3km / 0.19 miles

  • By car

    GARDINER/JARVIS At 0.64km / 0.4 miles

  • By car

    GARDINER/SPADINA At 0.8km / 0.5 miles

  • By train

    UNION STATION At 0.64km / 0.4 miles

GPS :43.646757, -79.374359

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

NEWLY RENOVATED SUPERIOR TWO QUEEN BEDS

  • Max. number of persons: 4
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

NEWLY RENOVATED EXECUTIVE KING ROOM

  • Max. number of persons: 3
  • Area: From 29m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

NEWLY RENOVATED PREMIER EXECUTIVE

  • Max. number of persons: 3
  • Area: From 30m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

NEWLY RENOVATED SUPERIOR KING

  • Max. number of persons: 2
  • Area: From 31m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

NEWLY RENOVATED SUPERIOR KING ADA

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

NEWLY RENOVATED SUPERIOR KING ADA ROLL IN SHOWER

  • Max. number of persons: 2
  • Area: From 25m²
  • Bathrobe

EXECUTIVE JUNIOR SUITE

  • Max. number of persons: 3
  • Area: From 36m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

JR SUITE WITH KING BED

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Our restaurants and bars

CAFE NICOLE

Type of cuisine: International

Novotel Toronto Centre presents Cafe Nicole & Lounge Bar serving Breakfast, Lunch & Dinner. Relax and enjoy our simple yet generous menu refreshed in line with the seasons in our comfortable stylish setting.

Lunch

11:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOUNGE

Photo non contractuelle / Strictly non binding

Unwind with a cocktail in the intimate atmosphere of the contemporary lobby Lounge. Open daily and serving a diverse bar menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 231 m²

  • Maximum capacity: 280 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Toronto Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,081 reviews

tripadvisor

TripAdvisor Rating 4.5/5

430 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

My stay

TripAdvisor rating 4.5/5

ldeschamps2019 Business - 06/12/2019 TripAdvisor review

Enjoyed my stay the hotel was comfortable. i was booked for one night due to cancelled flight. . Great service staff were very helpful. For my next business trip I will be requesting to be booked at this hotel

Dear ldeschamps2019, We are happy to hear that you enjoyed your stay with us and are planning to be back for your next business trip! Since you travel quite frequently and if you have not done so, please feel free to inquire about our new loyalty program - ALL (Accor Live Limitless) during your next booking. You can earn your complimentary nights quickly and membership status with numerous benefits. Thanks again for staying with us, and we look forward to your next arrival in the near future! Best regards, Khoa T. Front Office Manager

Ok or average

Customer review rating 4.3/5

Lc Families - 03/12/2019 Confirmed reviews ALL

The person a young man I interacted with at check in was not very friendly, and did not appear particularly interest with making sure I had a good experience. The other employees at front desk were friendly (smiled, helped me when I needed to print, scan and email a document for work) and seemed to care if I had a good experience. The room seemed clean in the most important areas (the beds, places we would touch in the bathroom etc.) was dirty on the door frame, areas of the floor were dirty. This is a problem as we traveled with our young children crawling around and touching everything. Also, my husband reacted to the dust (he has a dust allergy). More options and meal times at the restaurant would be appreciated as it's hard to get out with young children. The pool had a terrible smell. This was incredibly disappointing as it was a main reason I brought my family. It's also too deep. I am 4 foot 11 inches tall. I could not carry my infant in the pool. That was very disappointing. I came for a conference and the conference went well and food was good. I was disappointed with our experience in the room and our stay aside from the conference.

Dear Lucia C., Thank you for taking the time to tell us about your experience at the Novotel Toronto Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Khoa Truong Front Office Manager

My preferred hotel to stay at.

Customer review rating 4.3/5

Suzette Business - 03/12/2019 Confirmed reviews ALL

Comfortable and so close to everything

Dear Suzette V., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khoa Truong Front Office Manager

Found the hotel somewhat shabby. Everything loked worn.

Customer review rating 4.3/5

Anonymous Couples - 03/12/2019 Confirmed reviews ALL

Beds were comfortable. TV was great! Disliked the fact there was nothing in the room that spoke to the hotel amenities. Found out about pool and sauna from kids on elevator. Parking was confusing and ended up in a parking lot which entailed using a trail (no directions to hotel) to get to the hotel. Staff at front desk were courteous but not very friendly.

Dear Deborah S., Thank you for taking the time to tell us about your experience at the Novotel Toronto Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Khoa Truong Front Office Manager

Good

Customer review rating 4.3/5

Jennifer W. Couples - 02/12/2019 Confirmed reviews ALL

The room and hotel were beautiful and well located for the plans we had for our stay. The only issue was that the tv constantly lagged.

Dear Jennifer W., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In addition, we sincerely apologize for the TV issue happened during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khoa Truong Front Office Manager
Customer review rating 4.3/5

Jp Business - 02/12/2019 Confirmed reviews ALL

Overall satisfied with my experience. The one suggestion I have, is to have other types of pillows. I found my pillows too thick to sleep on. When I requested something thinner, I was told this was the only product the company provided.

Dear Josee P., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. We are glad that you enjoyed your stay overall. In addition, we have addressed your concerns regarding our pillow options to management team. We sincerely apologize for any inconvenience. Thank you again for sharing your experience, and we hope to see you again in the near future. Sincerely, Khoa Truong Front Office Manager

Good stay

Customer review rating 4.3/5

Philip B. Families - 02/12/2019 Confirmed reviews ALL

Fine except for non functional reading lights. I mentioned this to staff at checkout.

Dear Philip B., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. We are glad that you enjoyed your stay with us overall. We sincerely apologize for the inconvenience with our reading lights and thank you for informing us at check-out so that we could fix the issues right away. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khoa Truong Front Office Manager
Customer review rating 4.3/5

Guest Business - 02/12/2019 Confirmed reviews ALL

My stay at Novotel was excellent.

Dear Wendiiosta H., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marina - Dir. of Rooms

Great getaway

Customer review rating 4.3/5

Kristin Families - 02/12/2019 Confirmed reviews ALL

Great getaway. Confusion in parking when we arrived, but it was ok, we parked in the municipal lot and came out right beside the hotel. Rooms were comfortable and had everything we needed.

Dear Kristin L., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khoa Truong Front Office Manager

We were totally surprised by the impeccable service and cleanliness of this beautiful hotel. Your entire staff are fantastic :) Miric was especially great to us.

Customer review rating 4.3/5

Jacquie &. S. Couples - 02/12/2019 Confirmed reviews ALL

We were so surprised when we entered the hotel it was overwhelmingly friendly. The hotel was so clean and we especially loved the pool and breakfast was not your normal hotel breakfast. Lots of little things added to the buffet to make it different. Our wait staff couldn’t have been nicer especially Miric or Miracle as he jokes was so nice you would have thought we knew each other already. Thank you for helping make our stay for my 60th and Cher more memorable we will certainly visit again. Thanks so much, Jacquie and S.

Dear Jacquie M., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback and feedback such as yours is a true delight. I will be my absolute pleasure to share your comments with our team and especially with Mirek. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marina - Dir. of Rooms

Really nice

Customer review rating 4.3/5

Robert M. Business - 02/12/2019 Confirmed reviews ALL

It was amazing coming back at the Novotel Hotel, my only request is that you please microwaves in the hotel for guests please !

Dear Robert Kyamanywa M., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In addition, we have a microwave available for our guests to use at the Old Town Market section located right next to the Reception. Please feel free to inquire during your next stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khoa Truong Front Office Manager

Excellent stay in downtown Toronto

Customer review rating 4.3/5

Anonymous Solo - 02/12/2019 Confirmed reviews ALL

Spacious room and nicely renovated. Comfortable beds, helpful staff and a decent swimming pool to complete things. Excellent neighbourhood close to Union Station and PATH, which is highly useful in winter conditions. As so often, sound proofing can be greatly improved.

Dear Cyrillus R., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are delighted you enjoyed the convenience of our location. We will continue to look for ways to improve sound proofing, but you are absolutely right it's quite a challenge for a Downtown Toronto hotel! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marina - Dir. of Rooms

Very pleased

Customer review rating 4.3/5

Anonymous Families - 02/12/2019 Confirmed reviews ALL

We were quite pleased with our stay. I was greeted warmly when checking in, the room was clean and well presented, we enjoyed using the pool and the breakfast buffet was quite lovely.

Dear Tracy D., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marina - Dir. of Rooms
Customer review rating 4.3/5

Harry B. Couples - 02/12/2019 Confirmed reviews ALL

very nice and good

Dear Harry B., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marina - Dir. of Rooms

I really enjoyed my stay, the staff was very helpful and kind!

Customer review rating 4.3/5

Annie B. Business - 02/12/2019 Confirmed reviews ALL

It is a lovely hotel, I loved the restaurant, superb accommodations and hospitality!

Dear Annie B., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marina - Dir. of Rooms

Great customer service.

Customer review rating 4.3/5

Tania Business - 02/12/2019 Confirmed reviews ALL

Excellent. Great room near the fitness centre which I asked for.

Dear Tania W., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marina - Dir. of Rooms

Great sisters trip! Perfect accimmodations!

Customer review rating 4.3/5

Maria Friends - 01/12/2019 Confirmed reviews ALL

Beautiful hotel at an affordable price (I think we got a deal for 200$. Perfect location for going to distillery district.

Dear Maria B., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are delighted you enjoyed the location, the Distillery is a great place to visit! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marina - Dir. or Rooms

Outstanding service from Nazir

Customer review rating 4.3/5

Mia B. Business - 01/12/2019 Confirmed reviews ALL

I booked 8 rooms for 3 nights for my group from the Philippines and since 4 rooms were booked through Agoda and some guests arrived earlier, i initially had trouble explaining what i wanted to do but Nazir came to my rescue and took very good care of everything i needed - be it a double or a king bed, restaurant reservations. He even called to advise that one of my client forgot to get her incidental deposit and made arrangement that im able to refund it to my client. Nazir is a gem in your company. Looking forward to bringing more groups to Novotel all the best! - Mia B.

Dear Mia Gail B., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team and with Nazir especially. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marina - Dir. of Rooms

Great location and a very nice room.

Customer review rating 4.3/5

Anonymous Couples - 30/11/2019 Confirmed reviews ALL

We liked being able to walk from Union station to the hotel. We were happy with the proximity to restaurants and the St. Lawrence market. The room was very nice(not the view).

Dear Vicky H., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are delighted you enjoyed the convenience of our location and the variety of restaurants within walking distance, the view is not the most exciting, we are happy to place you on the other side next time, however the south facing rooms could be a bit noisier, kindly let us know of your preference next time, we will endeavor to accommodate as best we can! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marina - Dir. of Rooms

Nice Stay ok service

Customer review rating 4.3/5

John A. Business - 30/11/2019 Confirmed reviews ALL

Rooms nice, pool nice. I was unhappy though because we booked through the company I did not get points for my stay while other hotel chains do provide points.

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