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Novotel Toronto Centre Hotel 4 stars

TripAdvisor rating 4.5/5 459 reviews
Novotel Toronto Centre
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+ 26 Services
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Room 1

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Children's age

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Hotel extras

  • Free WiFi, ergonomic work space, cable TV

  • Fitness center, indoor pool, hot tub, sauna

  • Range of flexible space suited for any successful meeting

  • 5 minutes to Meridian Hall, St Lawrence Market

  • Union Station trains, subway: 5 minutes

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool. Closed for maintenance till july the 04th 2019
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Toronto Centre

45 The Esplanade
M5E 1W2
toronto
canada

Tel: +14163678900

Fax: (+1)4163608285

Contact email

Check-in from 15h00

Check out up to 12h00

  • TORONTO TRANSIT COMMISION :   UNIVERSITY UNION STATION

  • DOWNTOWN TORONTO :  

  • By plane

    PEARSON INTERNATIONAL AIRPORT At 28.49km / 17.7 miles

  • By plane

    TORONTO ISLAND AIRPORT At 3km / 2 miles

  • By boat

    QUEEN'S QUAY At 0.64km / 0.4 miles

  • By boat

    QUEENS QUAY TERMINAL At 0.3km / 0.19 miles

  • By car

    GARDINER EXPRESSWAY/YONGE At 0.3km / 0.19 miles

  • By car

    GARDINER/JARVIS At 0.64km / 0.4 miles

  • By car

    GARDINER/SPADINA At 0.8km / 0.5 miles

  • By train

    UNION STATION At 0.64km / 0.4 miles

GPS :43.646757, -79.374359

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

NEWLY RENOVATED SUPERIOR TWO QUEEN BEDS

  • Max. number of persons: 4
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

NEWLY RENOVATED EXECUTIVE KING ROOM

  • Max. number of persons: 3
  • Area: From 29m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

NEWLY RENOVATED PREMIER EXECUTIVE

  • Max. number of persons: 3
  • Area: From 30m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

NEWLY RENOVATED SUPERIOR KING

  • Max. number of persons: 2
  • Area: From 31m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

NEWLY RENOVATED SUPERIOR KING ADA

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

NEWLY RENOVATED SUPERIOR KING ADA ROLL IN SHOWER

  • Max. number of persons: 2
  • Area: From 25m²
  • Bathrobe

EXECUTIVE JUNIOR SUITE

  • Max. number of persons: 3
  • Area: From 36m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

JR SUITE WITH KING BED

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Our restaurants and bars

CAFE NICOLE

Type of cuisine: International

Novotel Toronto Centre presents Cafe Nicole & Lounge Bar serving Breakfast, Lunch & Dinner. Relax and enjoy our simple yet generous menu refreshed in line with the seasons in our comfortable stylish setting.

Lunch

11:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOUNGE

Photo non contractuelle / Strictly non binding

Unwind with a cocktail in the intimate atmosphere of the contemporary lobby Lounge. Open daily and serving a diverse bar menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 231 m²

  • Maximum capacity: 280 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Toronto Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,273 reviews

tripadvisor

TripAdvisor Rating 4.5/5

459 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Exceeded Expectations

TripAdvisor rating 4.5/5

gg22020 Family - 16/01/2020 TripAdvisor review

Having never stayed at a Novotel before my expectations were low -- especially since the price of our room was unbeatable for a hotel located in downtown Toronto, near Scotiabank Arena. Well, check-in was prompt, the rooms were clean (the shower showed some wear and tear, but nothing off-putting), the bedding was comfy, and the wifi worked. We also ate a late meal at the hotel restaurant which also exceeded our expectations and our server was lovely.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback and exceeding expectations set by price is very nice indeed. I will share your comments with our team. I will also share your feedback regarding the condition of the bathroom with our Maintenance Team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marina - Dir. of Rooms

Frequent Guest

TripAdvisor rating 4.5/5

kmccabe2020 Business - 13/01/2020 TripAdvisor review

Must fix the wifi. My computer flagged that the certificates were out of date and recommended to not use your wifi. I did anyway and found the entire system very unstable - dropped connections, need to log back in, etc. I don't have this problem in any other hotel.

Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for any inconvenience caused due to WIFI being unstable. Please rest assured that we have taken the appropriate measures to address the problem with our Maintenance Team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Marina - Dir. of Rooms

Great location and hotel

Customer review rating 4.3/5

Christine Families - 11/01/2020 Confirmed reviews ALL

Excellent location close to Union Station and St. Lawrence Market. Hotel room was newly rennovated and bed was very comfortable. We loved the high definition television, the rainfall showerhead and the extra added touch of a small kettle in the room in addition to the coffee maker. It would have been great if the My Stay section on the TV included billing info for faster checkout but the rest was awesome.

Dear Christine O., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khoa Truong Front Office Manager

We had a good experience at Novotel, starting with walking in the front door. A very warm welcome.

Customer review rating 4.3/5

Rose Couples - 11/01/2020 Confirmed reviews ALL

The front desk clerk was knowledgeable, friendly and courteous. We were provided with a quiet room, except for the construction behind the hotel next day. Nothing you can do about that. Our room was tastefully updated and decorated. The room was very clean. We had an issue with the shower. The water from the shower leaked out onto the bathroom floor. The hotel was lovely, so we were disappointed with the disposable drinking cups. Our preference is glass. Wonderful toiletries ! Having a kettle in the room was a bonus!!

Dear Rose K., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Additionally, drinking glasses are possible to request during your stay with no charge. However, we will address your concerns about the paper drinking cups to our management team. We sincerely apologize for any inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khoa Truong Front Office Manager

I THOROUGHLY ENJOYED MY STAY AT YOUR HOTEL.

Customer review rating 4.3/5

David J. Solo - 09/01/2020 Confirmed reviews ALL

QUITE COMFORTABLE, THE STAFF WAS FRIENDLY COURTEOUS,THE ROOM WAS IN EXCELLENT CONDITION DAILY.

Dear David J., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khoa Truong Front Office Manager

Very Good

Customer review rating 4.3/5

Carlos P. Families - 07/01/2020 Confirmed reviews ALL

Very Good

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Renouard Manager Operations

Room was perfect. So clean

Customer review rating 4.3/5

Anonymous Couples - 07/01/2020 Confirmed reviews ALL

The hotel is lovely and cosy and I was very happy with the room. It was of a high standard. My only complaint would be that the lady checking us out at reception, had no personality and didn’t ask how our stay was. Didn’t crack a smile and didn’t even say goodbye.. I thought that was disappointing but the room and hotel was superb 10 out of 10

Dear Mrs F., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Paul Renouard Manager, Operations

Very enjoyable stay. We will return.

Customer review rating 4.3/5

Kell Couples - 07/01/2020 Confirmed reviews ALL

Room was great. Staff were very nice. Parking garage was rather scary with low pipes and wires. Pool water was murky. :(

Dear Mrs C., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Paul Renouard Manager Operations

Amazing hotel, and great customer service

Customer review rating 4.3/5

Delshad F. Couples - 07/01/2020 Confirmed reviews ALL

I had just checked in for 1 day following a 2 day stay at another hotel which was rated higher than the Novotel but I had a very disappointing stay. I was so relieved to check in to Novotel and had such a smooth experience start to finish. The customer service there was amazing and hotel amenities were excellent. The lady that checked me in was even kind enough to give me a room with a better view. That just made my experience even better!!

Dear Mrs. F., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Paul Renouard Manager Operations

Friendly, attentive staff and nicely updated rooms with plenty of space!

Customer review rating 4.3/5

Anonymous Families - 07/01/2020 Confirmed reviews ALL

The service was great! I didn't get my parking validated correctly when we arrived and when I received a ticket the following morning, the GM went above and beyond to make sure that it was taken care of. Breakfast was great and the kids enjoyed the pool. Would definitely come back again.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Renouard Manager, Operations

Excellent

Customer review rating 4.3/5

Kevin Solo - 06/01/2020 Confirmed reviews ALL

Room was extremely comfortable to stay in, bed was nice and soft and easy to move around the room. TV had a fair amount of channels to scroll through and internet access was easy to use. I had a fun time visiting Toronto for the first time and staying here was a great choice.

Dear Kevin T., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khoa Truong Front Office Manager

This was our first stay at Novotel and it exceeded our expectations.

Customer review rating 4.3/5

Shelley H. Couples - 06/01/2020 Confirmed reviews ALL

Excellent! Easy booking (I phoned to book and the person who assisted me was lovely). Friendly front desk staff, helpful in directing us where to park (and then providing us with our room at 11:30am! We couldn't believe it and I do know this is not an expectation but it was a wonderful surprise). The rooms were clean and modern and we felt very safe and comfortable.

Dear Shelley H., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khoa Truong Front Office Manager

second home

Customer review rating 4.3/5

Selene Business - 06/01/2020 Confirmed reviews ALL

comfortable

Dear Sylvia S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Khoa Truong Front Office Manager

Very good stay

Customer review rating 4.3/5

Thy Families - 06/01/2020 Confirmed reviews ALL

I got a great deal on the bed and breakfast. The hotel staff were very friendly and accommodating. Restaurant was wonderful - excellent quality and service at reasonable prices. The room was modern, clean, and cosy. Would have been useful to get two robes in the room and room service availability would have been nice, but not deal breakers. I would stay here again.

Dear Ngoc-Thy D., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In addition, bathrobes are available upon request with no extra charge. Please feel free to request during your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khoa Truong Front Office Manager

Clean but not quiet

Customer review rating 4.3/5

Robert K. Business - 06/01/2020 Confirmed reviews ALL

Unfortunately because of the timing of the stay it was during Christmas break there was a lot of kids running up and down the hall and slamming doors. Did not make for the most restful sleep.

Dear Robert K., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. We are glad that you enjoyed your stay with us overall. However, we sincerely apologize for any inconvenience with children's noise during the holidays season. Thank you again for sharing your experience, and we hope you will visit us again in the near future. Sincerely, Khoa Truong Front Office Manager

Great downtown hotel

TripAdvisor rating 4.5/5

Denise W Family - 06/01/2020 TripAdvisor review

Everything about this hotel was great. Location perfect for access to many downtown attractions, newly updated rooms very nice, beds comfy, check in friendly. We have stayed here before and will stay again.

Dear Denise W, We are glad that you found our location convenient for your trip in Toronto. We look forward to seeing you again in the near future! Best regards, Khoa T. Front Office Manager

A romantic weekend with my wife

Customer review rating 4.3/5

Paulo Couples - 05/01/2020 Confirmed reviews ALL

We spent a weekend in Dec at your Toronto branch, overall good experience. It would have been great to have a bathtub in our room and to have a co-ed sauna next to the pool (we noticed you guys had a male and female saunas by the gym. Having the pool, the jacuzzi and the sauna all next to each other create an amazing spa experience

Dear Paulo G., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khoa Truong Front Office Manager

Fabulous Stay

Customer review rating 4.3/5

Susan A. Families - 05/01/2020 Confirmed reviews ALL

From check in to check out (with a hick-up during breakfast) was great

Dear Susan A., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khoa Truong Front Office Manager

Decent

Customer review rating 4.3/5

Jessie S. Couples - 03/01/2020 Confirmed reviews ALL

We were on the same floor as an entire boys hockey team. We checked in pretty late and 7:00 am came too fast when the boys decided to run up and down the hallway and open and slam all of their doors for an entire hour. The same night it happened again when we were trying to get to bed.

Dear Jessie S., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. We are glad that your stay was overall decent. However, we sincerely apologize for the noise from hockey team in house during your stay. With the holidays season, we were fully committed those nights. We wish we could change your room if there were any availability. Once again, please accept our sincerest apologies. Thank you again for sharing your experience, and we hope you will visit us again in the near future. Sincerely, Khoa Truong Front Office Manager

New Year's Stay

Customer review rating 4.3/5

Jim Couples - 03/01/2020 Confirmed reviews ALL

Really enjoyed my brief stay over new years. Great location, clean, spacious room. Close to Union and the airport Express.

Dear Michael W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Khoa Truong Front Office Manager
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