Fairmont Royal York 5 stars

Consistent good service and helpful Team . Only regret was the Library Bar was closed-after all the Other renovations were completed over a lengthy period .

Outstanding service from the time we arrived until the time we left.

The Fairmont is a beautiful hotel in a great location. The Bed and Breakfast package was great. My room had some issues as it was right next to a suite. The first night you could hear a dog barking in a neighboring room. The suite guests were so loud on both my first and second night that they couldn't hear room service. The family on the third night was fine. But, it seems strange that you can hear that much noise.

Front desk employee never told me that he will change 100 CAD more to my room rate.

We are accustomed to excellent service at all hotels and resorts operated by Fairmont. On our trips to Canada, we always look forward to having at leasr one stay at a Farirmont.

I was travelling with my daughter who is pregnant and before my arrival I was contacted to see if she might have any cravings. Oddly enough it was oranges and fresh berries. Shortly after checking in to our room a beautiful plate of all the above arrived at our door. We were both so touched by your thoughtfulness!! I don’t travel often to Toronto but when I do, there is never any question as to where I will stay. The gold floor at the Royal York is the perfect mix of professionalism and genuine kindness. While all your staff tick these boxes, I have a special fondness for Kristen. She always makes me feel like I’m her only guest. Thank you, and during this very difficult time please take care. Sincerely, Carol A. N.

It was good stay, but would be better if there was a bathtub.

Rudely contacted by security at 12:30 am as I was falling asleep due to my apparent loud TV. (This was already addressed to management.) The TV was at the volume of 26! No guest or neighbour had complained, as confirmed by management. The TV was heard in the HALLWAY by security! My DND sign was also on my door but that didn't stop them from calling. Horrific service and power tripping by your security team. It wrecked my sleep that night. Otherwise, the stay was pleasant.

We stayed 1 night to have a relaxing weekend away. Room was good, bed comfortable. The only negative to the stay was because it was Valentine weekend we could only get a reservation for dinner at Reign at 9pm which we were fine with. We were somewhat surprised to find a number of empty tables when we arrived so we really think they could have seated us earlier. While the food was good the other diners were leaving while we were still being served and eating and the dining room was being cleaned up and set up for morning breakfast while we were still eating our meal. Not quite the ambience we were looking for. There was another section (the outer area) were we could have been seated with other guests. It was just sad...

Perfection

I enjoyed the experience. My husband and I had excellent customer service. At any given moment, if we looked puzzled etc. someone would quickly ask if we needed anything, from cleaning staff to people who seemed to just pop up to help! It was great. I have 2 comments: the invoice I received under my door at he end of my stay and the amount I paid were slightly different by a few dollars. and at the time of check out, I picked up a post card from the desk with special deals and information for guests including a discount at the hotel's restaurant. We did not receive this upon arrival, and while our dinner at the hotel was delicious and enjoyable, it would have been super to receive the discount offered on the card.

So very helpful, Rakiya and Sonia make my stay pleasant and make it real like my home away from home Always stay at the Fairmont

I stayed at the Royal York for a 2 night period during a business trip. The bedroom was excellent, the cleaning staff really outdid themselves. Breakfast in bed …..as usual wonderful.....the new bar area in the lobby was a nice surprise...………..What was a nice surprise was an error on my billing, my bill checking out was a total of $751.19. There are 2 debits on my business credit card...1 for 17 Feb $375.00...1 for 18 Feb for $442.29. I contacted the hotel and was told a credit would show on my credit card by the end of the following week BUT nothing has been credited. Please look into this, as I feel someone took advantage of me.

Was a great weekend at your hotel service, food and the reception was outstanding.

I call Fairmont Royal York my second home, because that's exactly how it feels. I walk in, I'm greeted kindly, from the valet all the way to room service. Everyone is always happy I'm here, and I literally don't leave the hotel until checkout because everything in the hotel is perfect, from meals to drinks to the room. Thanks for all you do!!