Fairmont Royal York 5 stars

Customer review rating (ALL Rating) 4.4/5 10,949 reviews

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Description

Hotel extras

  • Home to Library Bar, ranked 23 on Canada's 50 Best Bars.

  • Central location, near local attractions, shopping, sports facilities and museums

  • Across the street from Union Station and Union Pearson Airport Express

  • Rich in history, serving traditional afternoon tea on Saturday & Sunday

  • Luxurious Fairmont Gold residential-style rooms and suites

Our accommodation(s)

Hotel location

Fairmont Royal York

100 Front Street W.
M5J 1E3 TORONTO
Canada

GPS:43.645546, -79.381735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  10,949 reviews

TripAdvisor Rating  4.0/5  1,789 reviews

Certificate of excellence 2024

Great Location & Great Service

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The hotel is in an amazing location, within walking distance of the Convention Center, many attractions, restaurants, shops, and the Union Station. The staff was friendly and helpful. The only downside was the thin walls through which you could hear neighbors talking loudly at 4 am.

Beautiful hotel! Great location

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Everything was excellent!

It all worked out in the end.

Customer review rating 3.0/5

Sam Business - Confirmed reviews ALL

Check in was rough. I arrived and my room wasn’t ready. I was told I would receive a text and one never arrived. At 4, I went back to check in and was told the room I reserved wasn’t available. I had made two special requests when I called and reserved including being away from the elevator and for some reason that was ignored and told the only room of the type I reserved was right across from the elevator on the first floor. Two “solutions” were offered. First, pay more money to be put on a higher floor which was very inappropriate. The hotel made a mistake with my reservation - I should have been offered that solution at no cost. I spoke to someone when making the reservation so not sure why the ball was dropped. Feel free to listen to the reservation recording. The second “solution” was a room with double beds when I reserved a King. I was told this was the only thing available. Again, if the hotel does not have what I reserved available, there should have been a complimentary upgrade. I was given a 50 food and beverage credit which I used but what a hassle.

Disappointed beyond belief!

Customer review rating 0.5/5

Karen T. Families - Confirmed reviews ALL

I booked 2 Sgnature Premier rooms on May 27th to celebrate my parents 63rd Wedding Anniversary for a stay on July 5th...5 weeks in advance. I specifically noted the Anniversary and to please put us on same floor and not far apart as they are seniors and in their late 80's. We were put in rooms at different ends of hotel on same floor. Given their age and some memory loss this was quite stressful for my parents especially my father with dementia. After waiting 20 mins at check in to rectify some manager came out and was unable to resolve problem. She started by telling me she could "downgrade" us but would not have rooms close together or upgrade us but would be on different floors. When I told her that this was unacceptable she offered my parents a bottle of wine for the room.....Seriously!! Ruined my parents 63rd Anniversary with so much anxiety for them in such a big hotel and knowing They could not find their way to my room. All just such a disappointed and more so how it was handled...not even a room discount. Just terrible!!

Gold floor is top notch

Customer review rating 5.0/5

Kait Couples - Confirmed reviews ALL

Always a pleasure staying at the Fairmont, their hospitality is tough to beat. Staying at the gold floor is another level. The rooms are spacious and incredibly designed. The bed and bedding are comfortable. I travel often for work, but it was so nice having such a wonderful experience close to home.

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Other web-users rate our hotel

  • 2,914 reviews 9.4/10 Location
  • 5,061 reviews 6.2/10 Room
  • 5,086 reviews 8.5/10 Service
  • 408 reviews 4.9/10 WiFi
  • 2,254 reviews 7.7/10 Vibe
  • 2,090 reviews 4.1/10 Comfort
  • 1,352 reviews 7.2/10 Cleanliness
  • 1,182 reviews 4.6/10 Value

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