Novotel Toronto Vaughan

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Novotel Toronto Vaughan 3 stars

Customer review rating (ALL Rating) 4.3/5 636 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Free WiFi, large work space, 55-inch LCD TV

  • Indoor pool, fitness center, kids' play area

  • Modern and contemporary restaurant and bar with patio

  • Shopping at Vaughan Mills, free parking

  • Wonderland 10 minutes' drive, 35 to Toronto, Subway 8 minute drive.

Hotel location

Novotel Toronto Vaughan

200 Bass Pro Mills Drive
L4K 0B9 VAUGHAN
Canada

Telephone +1 905-660-0212

Fax +1 905-695-1750

Contact email

  • NOVOTEL TORONTO VAUGHAN CENTRE: 

  • By plane

    TORONTO PEARSON APT At 24km / 14.91 miles

  • By train

    Union Stattion At 32km / 19.89 miles

GPS:43.822082, -79.539375

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVOTEL TRIO

At Trio we are reinventing the concept of dining by offering you an inventive selection of tasting-sized plates featuring cuisine from around the world-each paired with world-class wines.All in a comfortable and relaxed atmosphere

Our accommodation(s)

Our guest reviews

Our guest reviews for
Novotel Toronto Vaughan

100% genuine reviews from our guests

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ALL Rating  4.3/5  636 reviews

TripAdvisor Rating  4.0/5  603 reviews

Great service, room and restaurant

Customer review rating 4.5/5

Scott T. Business - Confirmed reviews ALL

Everything was perfect

Well located for wonderland - paper thin walls

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Our first night we barely slept because of noisy neighbours but the walls were so thin that you could hear everything. Tried the AC for white noise and it was SO noisy it wasn’t worth it ☹️

Dear Claudeanne M., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Claudeanne, Please allow me to express my sincerest apologies for not meeting your expectations during your stay. I have shared your comments and your feedback with the General Manager as well with the Building Manager in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager

Nice property and friendly staff, but staffing shortage evident.

Customer review rating 2.5/5

Meaghan Couples - Confirmed reviews ALL

Overall pleasant experience and the Accor loyalty program perks were appreciated. Clear effort put to make hotel attractive for it's price point. All staff were very friendly and accommodating. However, it was clear that the hotel is currently suffering from the staffing shortage. At check-in, we were given keys to a room that was already occupied, requiring us to bring all of our luggage back down to the front desk to resolve that issue. The breakfast service was also quite slow despite a lack of guests in the restaurant. Finally, the pool was closed for most of our stay, possibly related to the above. Again, the staff were excellent but it's clear that the property would provide better service if it could do more to attract and retain staff.

Dear Meaghan B., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Meaghan, Please allow me to express my sincerest apologies for not meeting your expectation at the check in, providing you a wrong room key and the pool not available during your stay. I have shared your feedback and all your comments with the General Manager as well with the rest of the team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager

A great stay for the price

Customer review rating 4.0/5

Eric L. Business - Confirmed reviews ALL

The accommodations very comfortable and the staff friendly.

Dear Eric L., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Clean and modern

Customer review rating 5.0/5

Ccooper Families - Confirmed reviews ALL

Beautiful hotel. Easy to locate, ample free parking, super close to tons of amenities. Hotel room was gorgeous. Big a spacious, great price. Pool needs some attention but was better than no pool!

Dear Cheryl C., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yasser Front Office Supervisor

Went downhill since precovid

Customer review rating 1.5/5

Joshua P. Solo - Confirmed reviews ALL

Novotel seems to have gone downhill. Charging 5$ for delivery for room service is to much. Out of hotel delivery is cheaper. I had to beg to get the food on plates instead of a Styrofoam container. I was there for 3 nights, never got the room cleaned, asked if I needed fresh towels ect.

Customer review rating 5.0/5

Kathleen B. Families - Confirmed reviews ALL

Staff was helpful and kind. Restaurant food was delicious and always good service.

Dear Ron B., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yasser Front Office Supervisor

Great location

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Attended hotel as stay during my son's wedding. Staff were fairly accommodating.

Dear Catherine M., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff Thank you again for sharing your experience, Sincerely, Yasser Front Office Supervisor

Great stay

Customer review rating 4.5/5

Sarah Families - Confirmed reviews ALL

We had no reservations but we were tired and stopped in. Staff was friendly and accommodating

Dear Sarah-Jayne R., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yasser Front Office Supervisor

Excellent stay

Customer review rating 4.5/5

Philip Couples - Confirmed reviews ALL

The front desk was professional and helpful. The room set up was good and the attendant at the breakfast session was super. Good job

Dear Philip O., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yasser Front Office Supervisor

Very well located. Really enjoyed our stay.

Customer review rating 5.0/5

Monique B. Families - Confirmed reviews ALL

E were pleased with the reception. Our room was beautiful and the accommodation was great. I wish breakfast had been included with the stay. Thank you for making our stay a lovely one.

Dear Monique B., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yasser Front Desk Supervisor

Well located

Customer review rating 3.5/5

Chris Families - Confirmed reviews ALL

This hotel is in a great location. Has friendly staff and really great food.

Dear Christopher L., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and please accept my apology for the stain that was found on the sheet and the AC noise I have shared your comments with our maintenance and housekeeping managers. Looking forward to having you staying with us soon and make your experience better than you previous one. Sincerely, Yasser Front Office Supervisor

Not good at all

Customer review rating 0.5/5

Fared A. Business - Confirmed reviews ALL

Bad service not good at all and i didn't like the way you guys did

Dear Fared Y., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Just to clarify Mr. Y. when you arrived the hotel you asked to use the credit card that was on file and as our hotel procedure the guest to provide their credit cards upon arrival and swipe it in person for the safety and to protect the credit card holder. I do apologies for confusion that occurred during the check-in time. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yasser Front Office Supervisor

Comfort for the entire F.!

Customer review rating 5.0/5

Vincent &. F. Families - Confirmed reviews ALL

It was a great experience and we slept comfortably and got the rest we needed after a long trip.

Dear Vincent M., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yasser Front Office Supervisor

Not happy with room accessibility for a manual wheelchair user.

Customer review rating 2.5/5

L H. Couples - Confirmed reviews ALL

Fan in room was loud so we unplugged it. Carpet and thresholds into the room we’re difficult to cross in wheelchair. Lots of space in room to get around. Left handed grab bar not in place in toilet area. Sink was placed directly in front of toilet which made the toilet difficult to use.

Dear Laurie H., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Laurie, Please allow me to express my sincerest apologies for not meeting your expectation during your recent stay. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Laurie, I have shared your feedback with the General Manager, Building Manager and housekeeping manager regarding the bathroom layout, the loud noise from the fan and the issue with the carpet in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager

Customer review rating 2.0/5

Renato A. Families - Confirmed reviews ALL

Problem with room keys, one of our rooms were not ready at check in, and both rooms tried calling for room service and housekeeping and for 1/2 hour couldn’t get through finally had to go down to front desk to ask

Dear Renato A., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our housekeeping and maintenance managers regarding the housekeeping and room key issues in order to prevent any future occurrence. Our relationship with our guests is is very important to us . We hope that you will give us the opportunity to better serve you next time you stay with us. Sincerely, Yasser Front Office supervisor

Great with excellent service

TripAdvisor rating 5.0/5

K2991TTnickll TripAdvisor review

We stayed 1 night during the pandemic and enjoyed great service, a quiet room, plus excellent dinner and breakfast. Very comfortable bed and little noise from inside or outside the hotel. The hotel has great access to the highway nearby.

Dear K2991TTnickll Thank you for taking your time to share your feedback with us. I am delighted to hear that you had a nice quiet room with great service. We have an excellent maintenance team that ensures that the building is in great shape at all times. We hope to see you again. Sincerely, Gabriel

Some awkward design choices

TripAdvisor rating 3.0/5

travdesjard TripAdvisor review

Weird design choice with the bathroom. There were double doors that didn’t have a lock so there was no way of stopped the kids from opening the door while on the toilet. The bathroom also didn’t have a fan.

Dear travdesjard, Thank you for taking the time to leave us a review. All our guest rooms have French doors as per brand standard, but we do understand the challenges that comes with it. The fan in the washroom in every guest room is on 24/7 but it is on low setting. We do appreciate the feedback and we hope to see you again. Sincerely, Gabriel

Awesome stay

TripAdvisor rating 5.0/5

Prairiebreeze2014 TripAdvisor review

This is the 2nd time I stayed here during covid and their protocols are consistent. Everything is well maintained, my room was lovely and the food was excellent. The fish I ordered was the best I've had in a long time. Everyone was friendly and I will definitely book here again.

Dear Prairiebreeze2014, We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan Centre. It is always a pleasure to receive positive feedback. We had just launched a new menu for our restaurant and we're glad that you loved the food. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to improve the quality of our services. We look to welcoming you back soon. Sincerely, Gabriel

Bill's Clinic stay

TripAdvisor rating 5.0/5

williamhewitt70 Business - TripAdvisor review

Hotel is very clean and staff is extremely help full and ready to help. especially in these times of Covid-19. Found the in hotel Restaurant food pricey but as Toronto prices go this is the going price for meals.

Dear williamhewitt70 Thank you for taking the time to share your feedback with us. It is a pleasure to learn about your recent experience at Novotel Vaughan. I am happy that the staff is very helpful. We hope to welcome you back soon. Sincerely, Gabriel

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