Novotel Toronto Vaughan Hotel 3 stars

TripAdvisor rating 4.0/5 580 reviews
Novotel Toronto Vaughan
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Free WiFi, large work space, 55-inch LCD TV

  • Indoor pool, fitness center, kids' play area

  • Modern and contemporary restaurant and bar with patio

  • Shopping at Vaughan Mills, free parking

  • Wonderland 10 minutes' drive, 35 to Toronto, Subway 8 minute drive.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Jacuzzi
  • Golf
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Toronto Vaughan

200 Bass Pro Mills Drive
L4K 0B9
vaughan
canada

Tel: +19056600212

Fax: (+1)9056951750

Contact email

Check-in from 15h00

Check out up to 12h00

  • NOVOTEL TORONTO VAUGHAN CENTRE :  

  • By plane

    TORONTO PEARSON APT At 24km / 14.91 miles

  • By train

    Union Stattion At 32km / 19.89 miles

GPS :43.822082, -79.539375

Our accommodations

Superior Room with 1 King-size bed

  • Max. number of persons: 2
  • Area: From 29
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 35
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 35
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with king-size bed

  • Max. number of persons: 2
  • Area: From 29
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite with 1 King size bed and Sofa bed

  • Max. number of persons: 4
  • Area: From 71
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

NOVOTEL TRIO

Type of cuisine: International

Photo non contractuelle / Strictly non binding

At Trio we are reinventing the concept of dining by offering you an inventive selection of tasting-sized plates featuring cuisine from around the world-each paired with world-class wines.All in a comfortable and relaxed atmosphere

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TRIO LOUNGE

Photo non contractuelle / Strictly non binding

Raising Expectations in Vaughan - Trio Restaurant and Lounge - Serving up the best food and drink. Enjoy fresh ingredients and cocktails, amid inviting modern design, or dine outdoors on Trio's spacious seasonal patio.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 250

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Toronto Vaughan

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,675 reviews

tripadvisor

TripAdvisor Rating 4.0/5

580 reviews

Customer review rating 4.4/5

Debie Couples - 02/12/2019 Confirmed reviews ALL

We stay here every year for Flack Friday Shopping -

Dear Debra H., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for not meeting your expectation with the pool temperature. Debra, I have shared your comment with the maintenance and building manager in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager

Excellent service from the Front Desk Manager

Customer review rating 4.4/5

Pat C. Couples - 02/12/2019 Confirmed reviews ALL

Staff doing its best to help your customers.

Dear Patrick C., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback and appreciate your compliments. Patrick, I will share your great comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager
Customer review rating 4.4/5

Anonymous Families - 02/12/2019 Confirmed reviews ALL

It was an okay stay. Beds were comfortable. I think the bathrooms could have been cleaner. We did not avail of daily cleaning services as most of our time was spent outside the hotel. Staff were not overly friendly especially when we checked out at 4 am and requested a taxi to the airport.

Dear Della D., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for not meeting your expectation at the check out time and I have shared your comment with the rest of the team and specifically with the agent who checked you out that morning in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager

Wonderful

Customer review rating 4.4/5

Anonymous Couples - 01/12/2019 Confirmed reviews ALL

Excellent customer service! All staff were great! Breakfast buffet was fantastic!!

Dear Reza H., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Welcoming and food was great.

Customer review rating 4.4/5

Jean Business - 29/11/2019 Confirmed reviews ALL

Nespresso machine was a real plus. Dressing gowns to. Mucha appreciated

Dear Jean B., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your amazing score comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Hockey Tourney

Customer review rating 4.4/5

Anonymous Families - 27/11/2019 Confirmed reviews ALL

Hotel and staff were wonderful as always. My only complaint is simply that I feel like hotels increase their rates for hockey families and it should be the opposite, since we have to be there. The tournament tells us where we have to stay we don't get a choice. Our team was respectful and followed the rules of the hotel. And thank you for allowing us to use a small common area outside the pool for our parents to enjoy a couple of drinks together on Friday evening after our kids had gone to bed.

Dear Shannon E., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Nice hotel, pleasant experience

Customer review rating 4.4/5

Robert A. S. Business - 26/11/2019 Confirmed reviews ALL

Overall a positive experience, however I had to really go up the chain to the reception manager in order to get the breakfast included, despite the fact that I booked a total of 5 rooms and the suite for a work holiday party. The most difficult person to deal with was the receptionist, who kept saying no to my requests, even after asking to speak to his manager. Not a very professional individual (don't have his name, however he speaks with a thick Indian accent).

Dear Robert S., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Mr. S., please allow me to express my sincerest apologies for not meeting your expectation especially with the front desk agent and I have shared your comments with the rest of the team also I have taken the appropriate measures to address the problem with our team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager
Customer review rating 4.4/5

My R. Business - 25/11/2019 Confirmed reviews ALL

Regularly stay here. Had an issue this visit with NO hot water the first morning. I asked at he front desk about it. The answer I received was "I think there is a problem". I asked if it would be fixed for tomorrow and got a "I think so". Not a great answer.

Dear Michael C., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for not meeting your expectation regarding the hot water and the way you were answered when you contacted the front desk. I have shared your comments with the rest of the team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager

Awesome

Customer review rating 4.4/5

Becky Families - 25/11/2019 Confirmed reviews ALL

Absolutely accomadating!! Needed to get into my room extremely early to get dressed for my daughters Wedding. Staff were amazing. Thankyou

Dear Becky C., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Great

Customer review rating 4.4/5

Ryan Business - 25/11/2019 Confirmed reviews ALL

Clean room. Friendly staff. Very positive experience, thank you

Dear Ryan H., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Great Hospitality

Customer review rating 4.4/5

Kent Business - 25/11/2019 Confirmed reviews ALL

Perfect. Always helpful with any questions. The hotel restaurant was very good and great service!

Dear Kent I K., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Great

Customer review rating 4.4/5

Jim Friends - 23/11/2019 Confirmed reviews ALL

We had a blast

Dear Jim D., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your amazing score with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager
Customer review rating 4.4/5

Morgan B. Business - 23/11/2019 Confirmed reviews ALL

I have stayed at Novotel many times in 2019

Dear Morgan B., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Clean Hotel - friendly staff

Customer review rating 4.4/5

Mark A. Friends - 23/11/2019 Confirmed reviews ALL

Ordered an extra cot - staff showed up right away - super friendly and helpful Good breakfast Nice beds

Dear Mark A., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

it was very good

Customer review rating 4.4/5

Malgorzata Business - 22/11/2019 Confirmed reviews ALL

the staff was very supportive with all my request, changing the room for one with bathroom, coffe-milk in morning extremely nice and supportive

Dear Malgorzata R., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

CED Project

Customer review rating 4.4/5

Anonymous Business - 20/11/2019 Confirmed reviews ALL

Aweosme

Dear Melanie M., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your amazing score with your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Always loved this hotel in past, may have slipped a tiny bit

Customer review rating 4.4/5

Jason M. Couples - 19/11/2019 Confirmed reviews ALL

Always liked this hotel. May be showing its age a bit?? Hvac unit was loud and when off still had a weird "whir" Bed was squeaky ( we were room 402 ) Our second night ( sunday which was slower) we had no hot water and then no hot water in am on monday morning. Carpets kinda looking tired ?

Dear Jason M., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. Jason, thank you for bringing HVAC, no hot water, bed issues at our attentions I will share your comments with our team specially maintenance manager as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Helpful and friendly staff who resolved all issues brought to their attention. Comfortable room with nice amenities.

Customer review rating 4.4/5

Maya N. Business - 19/11/2019 Confirmed reviews ALL

I was really impressed by how the front desk staff received my complaint after my first night in the hotel, where I experienced I very loud heating/cooling unit which woke me up repeatedly. They moved me to an upgraded room where I experienced no issues for the remainder of my stay. This was very much appreciated. They also responded to all requests in a timely manner. Great food provided at the conference and excellent service from the servers.

Dear Maya N., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Quick check in and check out

Customer review rating 4.4/5

Rebecca M. Families - 19/11/2019 Confirmed reviews ALL

It was uneventful

Dear Rebecca M., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager
Customer review rating 4.4/5

Judi H. Friends - 18/11/2019 Confirmed reviews ALL

We had an wonderful stay. The only minor problem was we had three people in our room and we were given towels for two people and we asked for a pull out bed and it is as more like a trundle bed which is wasn’t convenient for us. I would definitely recommend this hotel to my friends.

Dear Judi H., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager
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