Novotel Toronto Vaughan Hotel 3 stars

TripAdvisor rating 4.0/5 585 reviews
Novotel Toronto Vaughan
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Free WiFi, large work space, 55-inch LCD TV

  • Indoor pool, fitness center, kids' play area

  • Modern and contemporary restaurant and bar with patio

  • Shopping at Vaughan Mills, free parking

  • Wonderland 10 minutes' drive, 35 to Toronto, Subway 8 minute drive.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Jacuzzi
  • Golf
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Toronto Vaughan

200 Bass Pro Mills Drive
L4K 0B9
vaughan
canada

Tel: +19056600212

Fax: (+1)9056951750

Contact email

Check-in from 15h00

Check out up to 12h00

  • NOVOTEL TORONTO VAUGHAN CENTRE :  

  • By plane

    TORONTO PEARSON APT At 24km / 14.91 miles

  • By train

    Union Stattion At 32km / 19.89 miles

GPS :43.822082, -79.539375

Our accommodations

Superior Room with 1 King-size bed

  • Max. number of persons: 2
  • Area: From 29
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with king-size bed

  • Max. number of persons: 2
  • Area: From 29
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite with 1 King size bed and Sofa bed

  • Max. number of persons: 4
  • Area: From 71
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

NOVOTEL TRIO

Type of cuisine: International

At Trio we are reinventing the concept of dining by offering you an inventive selection of tasting-sized plates featuring cuisine from around the world-each paired with world-class wines.All in a comfortable and relaxed atmosphere

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TRIO LOUNGE

Photo non contractuelle / Strictly non binding

Raising Expectations in Vaughan - Trio Restaurant and Lounge - Serving up the best food and drink. Enjoy fresh ingredients and cocktails, amid inviting modern design, or dine outdoors on Trio's spacious seasonal patio.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 250

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Toronto Vaughan

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,731 reviews

tripadvisor

TripAdvisor Rating 4.0/5

585 reviews

Good

Customer review rating 4.4/5

Guillaume Business - 09/01/2020 Confirmed reviews ALL

Good, nice room, nice staff.

Dear Guillaume G., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office supervisor Kulbir Singh

Perfect - short stay

Customer review rating 4.4/5

Nikki Business - 09/01/2020 Confirmed reviews ALL

Comfortable with clean and modern rooms

Dear Nadia R., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office supervisor Kulbir Singh

Satisfactory

Customer review rating 4.4/5

Krys Business - 09/01/2020 Confirmed reviews ALL

satisfactory - room was clean, checkin/out was great - had an issue with only 1 person being booked on for breakfast - was quickly fixed - only complaint was the amount of wind noise that was coming through the heating unit ALL night - made sleeping spotty. Otherwise I would recommend

No Salt Water Pool as advertised

Customer review rating 4.4/5

Anonymous Couples - 08/01/2020 Confirmed reviews ALL

The overall hotel experience was okay; however, there were a few hiccups. There was no microwave in the room, so we needed to go to the front desk to warm our food. Also, the sole purpose of booking this hotel was to us the saltwater pool which was non-existent. The pool unfortunately is a typical chlorine pool and not as described on the website.

It was a pleasant experience to stay at the Novotel in Vaughan and I would stay at a Novotel again.

Customer review rating 4.4/5

Shelly S. Couples - 06/01/2020 Confirmed reviews ALL

Check in was easy and the room and bathroom were clean. Hotel staff was pleasant. We had the breakfast buffet which was good, however, I wish they had more gluten free options.

Dear Shelly S., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we will share your comment with our trio restaurant regarding more options for gluten free food . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kulbir Singh Front office supervisor
Customer review rating 4.4/5

No N. Couples - 03/01/2020 Confirmed reviews ALL

We had a nice stay. Our room was much too warm so we disconnected the heater AC the second evening.

Dear Margaret S., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office supervisor. Kulbir singh

Always a pleasure

Customer review rating 4.4/5

Kristin Families - 02/01/2020 Confirmed reviews ALL

Novotel Vaughan has become our home away from home. The front desk, restaurant and bar staff as well as housekeeping have impressed us every time. The courtesy, friendliness, cleanliness and quality of food and service are unmatched. It’s a wonderful feeling to walk through the doors and see the same smiling faces time after time. Thank you for every memorable stay! David, Kristin, Max and Sophie

Dear Kristin M., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office supervisor. Kulbir singh

Collection of personal Information

Customer review rating 4.4/5

Roy Business - 02/01/2020 Confirmed reviews ALL

We book rooms once a year for our out of town employees attending our Company Christmas Party. I booked in person at the front desk with my Credit Card on December 23rd. The attendant requested a piece of photo Identification, she would not accept a health card and insisted that it be my drivers licence. When I produced it she went and photo copied it. I find this extremely unsettling as it could potentially be used for identity theft and illegal activities. How do I know that my personal information has not been compromised. I stayed at another hotel this weekend and was asked for photo ID. It was reviewed by the attendant but not photo copied. Can the hotel insure me that my personal information is safe and the copy of my drivers license has been destroyed?

Dear Roy B., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Whenever we receive credit card information we ask that the credit card holder provide proof of ID, we do this in order to protect both the hotel and the credit card holder from potential fraudulent activity on their credit card. Identity security is incredibly important so we wish to assure you that all documentation pertaining to a guest or client's identity is securely held prior to being shredded. Sincerely, Novotel Vaughan

Our stay met our needs and expectations!

Customer review rating 4.4/5

Michelle Families - 02/01/2020 Confirmed reviews ALL

Staff were friendly and promptly checked us in. We had a short wait for our room, understandably due to our early arrival. We were happy with the cleanliness and attentiveness of the staff. Would consider re-booking again.

Dear Michelle H., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office supervisor. Kulbir singh

Not bad

Customer review rating 4.4/5

Gianluca Couples - 02/01/2020 Confirmed reviews ALL

Service was great, employees are friendly, just the room could have been cleaned better.

Dear Gianluca D., Thank you for taking the time to tell us about your experience at the Novotel Toronto Vaughan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front office supervisor. Kulbir singh

Spacious room for family provides cozy and comfortable feelings

Customer review rating 4.4/5

Daniel Families - 01/01/2020 Confirmed reviews ALL

We had a great stay on Christmas day at Novotel Vaughan. We got great welcome from check in desk and got spacious and comfortable room for 4 member family. Only minor thing want to point out was staffs at restaurant for breakfast. Once they noticed we are breakfast included, no proper service was provided of course this is my personal feeling I got.

great

Customer review rating 4.4/5

Anonymous Families - 30/12/2019 Confirmed reviews ALL

great staff. clean quiet room.

Dear Heather A., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office supervisor. Kulbir singh

Clean -large rooms

Customer review rating 4.4/5

Family S. Families - 30/12/2019 Confirmed reviews ALL

Nice hotel -good size rooms with pleasant staff Only problem was We had a miss communication regarding a check Out time and we were billed for a night we were not at the hotel

Dear Fred E., We very much appreciate your comments regarding your s. at the Novotel Toronto Vaughan. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement and improvement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, kulbir singh

Pleasant

Customer review rating 4.4/5

Xxx Couples - 29/12/2019 Confirmed reviews ALL

Satisfied with the stay, carpets need to be cleaned in room, but all else was clean.

Wonderfully comfortable rooms and great staff!!

Customer review rating 4.4/5

Lisa Families - 27/12/2019 Confirmed reviews ALL

No complaints!!!

Dear Lisa M., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Supervisor Kulbir Singh

Relaxing

Customer review rating 4.4/5

A. Couples - 22/12/2019 Confirmed reviews ALL

Clean elegant room and very comfortable bed

Dear Capocci A., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Supervisor , Kulbir Singh

Awesome

Customer review rating 4.4/5

Reginald N. Families - 22/12/2019 Confirmed reviews ALL

Comfortable beds

Dear Reginald N., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Supervisor, Kulbir Singh

high quality, clean great value with a corporate rate

Customer review rating 4.4/5

Steve S. Business - 17/12/2019 Confirmed reviews ALL

The hotel staff were courteous and polite. The room was nicely cleaned and the corporate rate of $140 was good value. The only downside is that I don't have access to many Novotel/Accor hotels in my travels so my membership points expired from last year.

shopping GETAWAY

Customer review rating 4.4/5

Nicole Couples - 17/12/2019 Confirmed reviews ALL

Check in was fast and customer service friendly. Hotel beautifully decorated for Christmas. Room was large and clean, comfortable bed.

Dear Nicole D., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office Supervisor Kulbir

Non Pet Traveller Put in Pet Room ..: Not Okay

Customer review rating 4.4/5

Ivano A. Couples - 16/12/2019 Confirmed reviews ALL

The title says it all… regrettably you just can’t recover from that kind of decision.i travel for business on average 12nights per month. I stay at a wide range of hotels. This has been the most disappointing experience in at least five years maybe longer. There is no excuse for this to have happened when there were many available rooms in your hotel and it should never happen to a non-pet person without them being given that opportunity to decline service. It’s either a training issue or a process issue. Neither of those being the customers issue

Dear ivano A., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto Vaughan. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Front office supervisor Kulbir singh ku…
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