Novotel Toronto Vaughan 3 stars

Customer review rating (ALL Rating) 4.4/5 1,318 reviews

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200 Bass Pro Mills Drive, L4K 0B9 VAUGHAN, Canada

Description

Hotel extras

  • Free WiFi, large work space, 55-inch LCD TV

  • Indoor pool, fitness center, kids' play area, water filling station in the 4th and 6th floor.

  • Modern and contemporary restaurant and bar with patio

  • Shopping at Vaughan Mills, free parking

  • Wonderland 10 minutes' drive, 35 to Toronto, Subway 8 minute drive.

Our accommodation(s)

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Hotel location

Novotel Toronto Vaughan

200 Bass Pro Mills Drive
L4K 0B9 VAUGHAN
Canada

GPS:43.822082, -79.539375

Telephone
Fax +1 905-695-1750

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVOTEL TRIO

At Trio we are reinventing the concept of dining by offering you an inventive selection of tasting-sized plates featuring cuisine from around the world-each paired with world-class wines.All in a comfortable and relaxed atmosphere

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,318 reviews

TripAdvisor Rating  4.1/5  646 reviews

Customer review rating 2.0/5

Alexis B. Business - Confirmed reviews ALL

Hi, Poor service this time.At the check-in, i was given my room key withtout being told the usual information.Just gave me the key. Not telling me my room #,not where to find the wifi password, not telling me the opening hour of the pool,gym,restaurant,etc. At the check-out,I ask for the receipt, i was handed a receipt for 1 night only but i was there for 4 night.The moment the person at the counter give me my receipt he answer the phone and let me pending there. The other person ask me to come over. I told him the issue and it said it's normal since they change the system during the week.The 1 person should have known better and making sure my receipt was in order.Then i found out 2 day are missing tips. I had to argue that i did left tip each day and they are missing. I even told the second person that we can go at the restaurant to look at my receipt i just filled with the tip but he didn't want to. He told me he will correct the situation and send me another receipt later during the day. The latest receipt was still missing 2 tips. Servicing fast isn't good if the service is poor.I asked someone else and he told me that happen often that tips are missing on the final receipt.Maybe there is room to improve there. Also,i want real control over the heat/ac system. If i put it at OFF i do want it to not start frequently while i'm sleeping. Thank you

Dear Alexis B., Thank you for taking the time to share your experience during your recent stay with us. I sincerely apologize for the shortcomings you encountered, particularly regarding the check-in process, where essential information was not communicated to you. We understand that clear communication is crucial to our guests' comfort and satisfaction. I regret that your check-out experience did not meet your expectations either, especially concerning the accuracy of your receipt and the handling of your tips. We appreciate you bringing these matters to our attention, and I assure you that we will review our procedures to ensure that staff are fully equipped to assist our guests properly and efficiently. Regarding the heating and air conditioning control, your feedback is valuable as we strive to provide a comfortable environment for all our guests. We will certainly take your comments into consideration as we continue to enhance our services. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future. Best regards, Novotel Toronto Vaughan

Customer review rating 5.0/5

Samara S. Families - Confirmed reviews ALL

I stayed here for an abdominal surgery and spent 11 days recovering in the hotel. All staff from front desk, restaurant and especially housekeeping were incredibly accommodating. The place is clean and has all major needs covered.

Dear Samara S., Thank you for sharing your positive experience at our hotel. We are delighted to hear that our staff's hospitality and the cleanliness of our facility contributed to your comfort during your recovery. We sincerely appreciate your feedback and look forward to welcoming you back in the future. Best regards, Novotel Toronto Vaughan

Customer review rating 4.0/5

Roger W. Business - Confirmed reviews ALL

Only there for sleep while attending sales meetings. But overall, expressed by appearance and cleanliness. Good buffet with lots of variety

Dear Roger W., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you appreciated our location, cleanliness, and the variety offered at our buffet. We look forward to welcoming you back during your next visit. Best regards, Novotel Toronto Vaughan

Customer review rating 5.0/5

Patrick D. Business - Confirmed reviews ALL

We rented one of the rooms for a company function. The function and food were all good and we then stayed at the hotel that evening. The room was well laid out and in great shape. The bed was the right hardness for us.

Dear Patrick D., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that your company function was successful and that you enjoyed the quality of the room and the comfort of the bed. It is always our goal to provide a pleasant experience for our guests, and your comments affirm our efforts. Best regards, Novotel Toronto Vaughan

Customer review rating 5.0/5

Jocelyne Y. S. Y. Business - Confirmed reviews ALL

Excellent. It would have been nice if the pool opened earlier.

Dear Jocelyne Y. S. Y., Thank you for your positive feedback regarding your stay and our location. We appreciate your suggestion about the pool hours, and will take it into consideration for future improvements. Best regards, Novotel Toronto Vaughan

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Other web-users rate our hotel

  • 369 reviews 9.5/10 Location
  • 873 reviews 7.6/10 Room
  • 847 reviews 8.4/10 Service
  • 8 reviews 6.9/10 WiFi
  • 511 reviews 8.5/10 Cleanliness
  • 304 reviews 8.6/10 Food
  • 242 reviews 7.5/10 Amenities
  • 199 reviews 8.6/10 Vibe

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