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Novotel Toronto Vaughan Hotel 3 stars

Customer review rating 4.4/5 5,097 reviews

ALLSAFE approved hotel

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Novotel Toronto Vaughan
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+ 22 Services

Hotel extras

  • Free WiFi, large work space, 55-inch LCD TV

  • Indoor pool, fitness center, kids' play area

  • Modern and contemporary restaurant and bar with patio

  • Shopping at Vaughan Mills, free parking

  • Wonderland 10 minutes' drive, 35 to Toronto, Subway 8 minute drive.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Jacuzzi
  • Golf Paying
  • Tennis Paying
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Toronto Vaughan

200 Bass Pro Mills Drive
L4K 0B9 vaughan

Tel: +19056600212

Fax: (+1)9056951750

Check-in from 15h00

Check out up to 12h00


  • By plane

    TORONTO PEARSON APT At 24km / 14.91 miles

  • By train

    Union Stattion At 32km / 19.89 miles

GPS :43.822082, -79.539375

Our accommodation(s)

Our restaurants and bars


Type of cuisine: International

At Trio we are reinventing the concept of dining by offering you an inventive selection of tasting-sized plates featuring cuisine from around the world-each paired with world-class wines.All in a comfortable and relaxed atmosphere


Raising Expectations in Vaughan - Trio Restaurant and Lounge - Serving up the best food and drink. Enjoy fresh ingredients and cocktails, amid inviting modern design, or dine outdoors on Trio's spacious seasonal patio.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 250

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Toronto Vaughan

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,097 reviews

TripAdvisor Rating 4.0/5

601 reviews

Great Stay, friendly staff!

Customer review rating 5.0/5

Flo Couples - 12/09/2021 Confirmed reviews ALL

Housekeeping was extremely friendly and helpful. Asked how our stay was so far, genuinely cared.

Customer review rating 2.5/5

Robert M. @. Families - 12/09/2021 Confirmed reviews ALL

We had difficulty finding eating establishments in close proximity

Comfortable but disappointing in some areas

Customer review rating 3.0/5

Kai Couples - 10/09/2021 Confirmed reviews ALL

A big part of why we chose this hotel was the included breakfast and the location. My biggest grievance however was the lack of reliable information from the concierge. When we asked about public transit, we were given the wrong information and were then dismissed when we brought it back up. At the very least, concierge is there to help guests navigate the area and it is disappointing that people at the front desk can't relay even the most basic information, like where you can purchase tickets for the bus. The room was clean and comfortable and the food at the restaurant left something to be desired but was not too overpriced. Ultimately, I have had better customer service at hostels. Take that as you'd like.

Good stay

Customer review rating 4.0/5

Francesco Couples - 10/09/2021 Confirmed reviews ALL

Overall, pleasant experience.

Cleanliness a concern

Customer review rating 0.5/5

Shoon Couples - 10/09/2021 Confirmed reviews ALL

Have stayed at your hotel in the recent past two or three times. I was quite happy with the cleanliness and equipment in the hotel based on the age. However last night was quite appalling. The toilet seat in room 217 was quite nasty - brown filth in the hinges the rim was dirty. The shower corners had black mold growing in the edges. The bed had short hairs on them. The desk chair had no cushioning left in it whatsoever - when I sat in it I could feel my backside making contact with the bottom support not to mention the leather was completely cracked and worn out. To your staffs assistance I must say a room upgrade was provided - and I’m appreciative of it. However this room (627) did not fare much better - there were crumbs in the corner of the room Stains on the carpet in highly visible areas And when I went to have a coffee in the morning - the disposable cups had some black specks/debris in them. I do not think I will be returning to your establishment nor be able to recommend to anyone who asks. Thank you for reading thus far

Very dirty

Customer review rating 1.5/5

Koren B. Families - 09/09/2021 Confirmed reviews ALL

We had to switch rooms as soon as we checked in as there were bugs in the bed. Overall very dirty, stained carpets and bedding. The pool area was very dirty as well and had been just ‘cleaned’. The front desk staff was very nice and did switch our rooms right away with no issues, but I was very surprised at the uncleanliness of the hotel.

Friendly staff, clean

Customer review rating 4.0/5

Megan B. Business - 08/09/2021 Confirmed reviews ALL

Warm welcome when we arrived. Clean room, although we did find some human hair on towels and on the bed. Bed was a bit worn. Overall nice room!

Clumsy Customer Service Circus

Customer review rating 0.5/5

Mackenzie C. C. Couples - 08/09/2021 Confirmed reviews ALL

My experience was subpar for several reasons. I explain it in depth in my Google review under Cakn C.. Our shower didn't have a curtain or any wY of holding water so slipping was a hazard. We had to cover the floor with towels to avoid a slip. My debit card was safely deposited at the front desk by a taxi driver, and I had planned the drop off with the hotel staff. They took my name and number. I went down the next morning and my card was shredded by the manager. Apparently they don't hold cards.. wish I knew that before the Uber driver charged me $20 to return it. No towels in the pool.. had to walk to our room soaked. My only special request for the hotel was very simple and was ignored.

Smoke Smell in Room

Customer review rating 3.0/5

Lynn M. Couples - 07/09/2021 Confirmed reviews ALL

My husband and I arrived at the Novotel across from Vaughan Mills Mall as part of a getaway to celebrate our first anniversary. Initially we were put in room 604 and upon going into the room we noticed a strange scent that smelled of cigarette smoke and air freshener (I'm not sure which was worse). We are quiet people who do not like to complain, but after half an hour of sitting and the smell going to our head, I called the front desk and advised them of the scent. A little while later an employee came to our door with key cards to a new room. I should have gotten her name as she was very pleasant to deal with and we saw her numerous times over our two nights there and she was always hard at work cleaning in common areas. When we arrived she was vacuuming the carpets in the little market/shop area next to the front desk and said hello to us. The new room was fresh and did not smell at all. The employee who helped us move to the new room asked (very politely) what the issue was with the room and when we told her it smelled like cigarette smoke and air freshener, she mentioned that she had reported it earlier in the day. I am happy that we called regarding the smell, otherwise we would not have enjoyed our stay at all. Other than this issue, we were very happy with our experience!

Good Stay

Customer review rating 4.5/5

Anonymous Families - 06/09/2021 Confirmed reviews ALL

Everything was great

Good location

Customer review rating 4.0/5

Kayla Couples - 05/09/2021 Confirmed reviews ALL

Clean, presentable, cozy

Nice staff.

Customer review rating 5.0/5

Anonymous Families - 02/09/2021 Confirmed reviews ALL

The staff was very friendly and helpful.

Perfect location

Customer review rating 5.0/5

Caroline Couples - 01/09/2021 Confirmed reviews ALL

That’s the third time we stayed at your hotel and we will book there again. Very friendly and helpful staff, clean rooms.

close to Canada's Wonderland

Customer review rating 3.5/5

Dom M. Friends - 01/09/2021 Confirmed reviews ALL

You lost an opportunity to serve an extra 2 coffees at breakfast rather than kick 2 stragglers that were clearly blocking the 'path'. Is it worth it to flex your rules about pathways or to serve another 2 customers? By the way, I recognized the potatoes you served me at breakfast as store bought. Will I be back? Yes of course

Pretty good

Customer review rating 3.5/5

Mandy Families - 31/08/2021 Confirmed reviews ALL

I enjoyed my stay. It was a bummer the pool wasnt open but once COVID is over I would assume that will be open again. The hotel was clean and the staff were friendly.

Well located, excellent stay

Customer review rating 5.0/5

Terri Families - 30/08/2021 Confirmed reviews ALL

Loved the location! Very friendly desk staff and very comfortable beds!

Comfortable stay

Customer review rating 5.0/5

Laura Couples - 30/08/2021 Confirmed reviews ALL

Our experience at the Novotel Vaughan was comfortable and pleasant. The room was clean and spacious, and we slept well. Brunch at the hotel restaurant was delicious as well.

Good location

Customer review rating 2.5/5

Anonymous Families - 30/08/2021 Confirmed reviews ALL

Not up to expectations

Customer review rating 4.5/5

Anonymous Families - 30/08/2021 Confirmed reviews ALL

Excellent restaurant service!!!!

Some awkward design choices

TripAdvisor rating 3.0/5

travdesjard 21/08/2021 TripAdvisor review

Weird design choice with the bathroom. There were double doors that didn’t have a lock so there was no way of stopped the kids from opening the door while on the toilet. The bathroom also didn’t have a fan.

Dear travdesjard, Thank you for taking the time to leave us a review. All our guest rooms have French doors as per brand standard, but we do understand the challenges that comes with it. The fan in the washroom in every guest room is on 24/7 but it is on low setting. We do appreciate the feedback and we hope to see you again. Sincerely, Gabriel

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