Novotel Toronto Vaughan Hotel 3 stars

We had to switch rooms as soon as we checked in as there were bugs in the bed. Overall very dirty, stained carpets and bedding. The pool area was very dirty as well and had been just ‘cleaned’. The front desk staff was very nice and did switch our rooms right away with no issues, but I was very surprised at the uncleanliness of the hotel.

Warm welcome when we arrived. Clean room, although we did find some human hair on towels and on the bed. Bed was a bit worn. Overall nice room!

My experience was subpar for several reasons. I explain it in depth in my Google review under Cakn C.. Our shower didn't have a curtain or any wY of holding water so slipping was a hazard. We had to cover the floor with towels to avoid a slip. My debit card was safely deposited at the front desk by a taxi driver, and I had planned the drop off with the hotel staff. They took my name and number. I went down the next morning and my card was shredded by the manager. Apparently they don't hold cards.. wish I knew that before the Uber driver charged me $20 to return it. No towels in the pool.. had to walk to our room soaked. My only special request for the hotel was very simple and was ignored.

My husband and I arrived at the Novotel across from Vaughan Mills Mall as part of a getaway to celebrate our first anniversary. Initially we were put in room 604 and upon going into the room we noticed a strange scent that smelled of cigarette smoke and air freshener (I'm not sure which was worse). We are quiet people who do not like to complain, but after half an hour of sitting and the smell going to our head, I called the front desk and advised them of the scent. A little while later an employee came to our door with key cards to a new room. I should have gotten her name as she was very pleasant to deal with and we saw her numerous times over our two nights there and she was always hard at work cleaning in common areas. When we arrived she was vacuuming the carpets in the little market/shop area next to the front desk and said hello to us. The new room was fresh and did not smell at all. The employee who helped us move to the new room asked (very politely) what the issue was with the room and when we told her it smelled like cigarette smoke and air freshener, she mentioned that she had reported it earlier in the day. I am happy that we called regarding the smell, otherwise we would not have enjoyed our stay at all. Other than this issue, we were very happy with our experience!

Everything was great

Clean, presentable, cozy

The staff was very friendly and helpful.

That’s the third time we stayed at your hotel and we will book there again. Very friendly and helpful staff, clean rooms.

You lost an opportunity to serve an extra 2 coffees at breakfast rather than kick 2 stragglers that were clearly blocking the 'path'. Is it worth it to flex your rules about pathways or to serve another 2 customers? By the way, I recognized the potatoes you served me at breakfast as store bought. Will I be back? Yes of course

I enjoyed my stay. It was a bummer the pool wasnt open but once COVID is over I would assume that will be open again. The hotel was clean and the staff were friendly.

Loved the location! Very friendly desk staff and very comfortable beds!

Our experience at the Novotel Vaughan was comfortable and pleasant. The room was clean and spacious, and we slept well. Brunch at the hotel restaurant was delicious as well.

Not up to expectations

Excellent restaurant service!!!!

Weird design choice with the bathroom. There were double doors that didn’t have a lock so there was no way of stopped the kids from opening the door while on the toilet. The bathroom also didn’t have a fan.