Novotel Toronto Vaughan Hotel 3 stars

Customer review rating 4.4/5 4,924 reviews

ALLSAFE approved hotel

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Novotel Toronto Vaughan
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+ 25 Services

Hotel extras

  • Free WiFi, large work space, 55-inch LCD TV

  • Indoor pool, fitness center, kids' play area

  • Modern and contemporary restaurant and bar with patio

  • Shopping at Vaughan Mills, free parking

  • Wonderland 10 minutes' drive, 35 to Toronto, Subway 8 minute drive.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Jacuzzi
  • GolfPaying
  • TennisPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Toronto Vaughan

200 Bass Pro Mills Drive
L4K 0B9 vaughan
canada

Tel: +19056600212

Fax: (+1)9056951750

Check-in from 15h00

Check out up to 12h00

  • NOVOTEL TORONTO VAUGHAN CENTRE : 

  • By plane

    TORONTO PEARSON APT At 24km / 14.91 miles

  • By train

    Union Stattion At 32km / 19.89 miles

GPS :43.822082, -79.539375

Our accommodation(s)

Superior Room with 1 King-size bed

Accessible room
  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 35 / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 35 / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with king-size bed

Accessible room
  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

NOVOTEL TRIO

Type of cuisine: International

At Trio we are reinventing the concept of dining by offering you an inventive selection of tasting-sized plates featuring cuisine from around the world-each paired with world-class wines.All in a comfortable and relaxed atmosphere

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TRIO LOUNGE

Non contractual photo

Raising Expectations in Vaughan - Trio Restaurant and Lounge - Serving up the best food and drink. Enjoy fresh ingredients and cocktails, amid inviting modern design, or dine outdoors on Trio's spacious seasonal patio.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 250

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Toronto Vaughan

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,924 reviews

tripadvisor

TripAdvisor Rating 4.0/5

596 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Staying with Family you like and having a great time

Customer review rating 5.0/5

Js Families - 09/04/2021 Confirmed reviews ALL

Jan, Talbot and Yasheer were fantasic to be able to provide such great service during a pandemic.

Dear Jan S., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

SECOND HOME

Customer review rating 5.0/5

Carla I. Families - 06/04/2021 Confirmed reviews ALL

As a victim of a house fire, we needed a place to stay. We stayed in the hotel, for close to 2 months. The hotel has been our refugee, for me, both of my senior parents and our dog. The hotel has been our home, and everyone that works there has been our family. It gives us the comfort, we needed during the times when we need it the most. Everyone was very accommodating, the front guest receptionists has always been friendly, nice, courteous and excellent. The house keeping, was beyond amazing as well, to Harold, the team and the manager, thank you. The accommodation that was given to me and my family will always be appreciated. The restaurant food were amazing aswell, from breakfast, lunch to dinner. If given the chance to stay again "STAYCATION", i would definitely go back. And i would recommend this place to family and friends. Great staff and great hospitality. I have nothing but good words to say, from the bottom of my heart, thank you & God Bless everyone that works there. I was actually very sentimental when we left. The hotel will always be remembered as my second home. Thank youa nd God Bless.

Dear Carla I., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. Carla, you made my day with your very valuable comments and feedback thank you for your time. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Wonderful Stay

Customer review rating 5.0/5

Sim Couples - 02/04/2021 Confirmed reviews ALL

I booked for the first time with Novotel and found out there was an add on romance pkg which was perfect as I was trying to plan a special surprise for my fiancé and he absolutely loved it. Everything was set up beautifully in the room before we walked in. I had thought there would be a simple set up of champagne, glasses and strawberries but the manager/staff out did themselves by adding candles, towels shaped as swans and rose petals! The display of the bottle,glasses and fruit was perfect as well. I did not have to fix or adjust anything and being picky as I am I was pleasantly surprised. Our stay was suppose to be 1 night but had decided to turn it into 2 as we loved the room /hotel so much. We will definitely be back! Thank you :)

Dear Sim D., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

spacious room, excellent & helpful staff

Customer review rating 5.0/5

Lorraine Families - 31/03/2021 Confirmed reviews ALL

I was very pleased with my stay at your hotel. I had to get a plane on Sat. morning and my check out was very fast. On Jan. 7th, I stayed at a hotel close to the airport and what I was quoted as price for room at around $100. became $160.00 and sum dollars with the parking payment and the cleaning cost added to my bill. Also the room was small so with the 2 Queen size beds it was tight. The only thing that I would say was inconvenient about our stay was that there was no microwave, but I liked the kettle.

Dear Lorraine P., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Good stay

Customer review rating 5.0/5

Sharon Couples - 28/03/2021 Confirmed reviews ALL

This is my fourth time staying at this location , never once disappointed. My husband and I always rent the executive room, bed is comfy, the robes and slippers are very comfy. Service at the restaurant was excellent, the food was great.

Dear Sharon A., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Great stay

Customer review rating 4.0/5

Vanessa Friends - 26/03/2021 Confirmed reviews ALL

Checking in at the front desk is always great. Customer service is always on point, friendly and always willing to help. Big shout to Kulbur and Yazman

Dear Vanessa M., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan, It is always a pleasure to receive positive feedback. Vanessa, I have shared your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Good service all around. I will recommend this hotel to anyone who wants a good hotel experience

Customer review rating 4.5/5

Patricia Families - 18/03/2021 Confirmed reviews ALL

I have stayed at this hotel several times its always been good front desk staff are polite the man I forget his man was there on Friday afternoons after 3pm. Thanks for your patience

Dear Patricia O., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Best stay and great hospitality by the staff.

Customer review rating 5.0/5

Rabbia R. Couples - 15/03/2021 Confirmed reviews ALL

Everything was extremely clean and properly sanitized. It was a great experience. Spent 14 days, Also the food was amazing and very delicious.. Definitely recommend this location!

Dear Rabbia R., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Always clean & professional & helpful staff

Customer review rating 5.0/5

Sandy Business - 14/03/2021 Confirmed reviews ALL

Always a great place to stay, clean, safe, good parking, great service & Fantastic restaurant

Dear Sandy F., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Convenient, easy access to 400 highway

Customer review rating 4.5/5

Kristine B. Couples - 14/03/2021 Confirmed reviews ALL

Very easy, clean, courteous staff, paths well laid out and marked

Dear Kristine B., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Excellent stay

Customer review rating 5.0/5

Z Couples - 13/03/2021 Confirmed reviews ALL

Clean place and friendly service, keep it up!

Dear Zarina P., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Super clean modern hotel & friendly service !!

Customer review rating 5.0/5

Silvia M. Couples - 13/03/2021 Confirmed reviews ALL

Novotel is the best hotel ! Accor amenities and priority service for members top notch ! Restaurant Trio amazing fresh food and incredible service - can’t be beat !

Dear Silvia M., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Flexible reservations

Customer review rating 4.5/5

Steve Families - 11/03/2021 Confirmed reviews ALL

Came for medical trip for wife. Was able to re-book with short notice as appointment changed with no penalty

Dear Steve G., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office manager

A bit disappointed

Customer review rating 2.0/5

James M. Couples - 10/03/2021 Confirmed reviews ALL

It started on check in, as a platinum member I should have got an upgrade but I did not. He said I already had the best room but upon review of the website I see there is a suite available so this was not true. I am meant to have a welcome drink as well but they were out of coupons. It seems to me this should not be the reason we don’t get our drink, they could have credited $25 each to our account, they could have walked over to the restaurant and said give these people a drink. Instead I got to pick from the snack bar which turned into 2 bottles of water. After returning from dinner I called down for 2 wine glasses, the initial response was ‘we can’t do that, but you can come down and get two plastic glasses, if I send someone up there is a 15% charge. After arguing for a bit I did get the wine glasses sent up but why was this so hard. I pick Novotel because they have always treated me very well in the past but this drip was a disappointment. My wife and I were on a trip for my 50th birthday and I bragged about how well we will be treated. It was a disappointing trip.

Dear James M., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Please allow me to express my sincerest apologies for not meeting your expectation on your stay. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Mr. Maruire, your comments were shared among all the management and the staff in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager

Well Located...Perfect

Customer review rating 5.0/5

Faye Couples - 06/03/2021 Confirmed reviews ALL

Perfect location coming on and off the highway.....great stay. Price was right. Room with king size bed spacious. Well layed out. Clean...happy and satisfied customer

Dear FAye G., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Really disappointed because I found blood in my washroom

Customer review rating 0.5/5

Harkaran M. Couples - 02/03/2021 Confirmed reviews ALL

I have stayed here before and it was good but last time I was there it was kinda of traumatizing because I found blood on the toilet seat and really disgusting and I was really calm and nice about it as. I went down to customer service and told them and they moved me to a different room. The customer service people were nice and understanding but I was jus di

Dear Harkaran m., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Please allow me to express my sincerest apologies for not meeting your expectation. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Harkaran, I have shared your comments and your feedback with the housekeeping supervisors and Manager and with the rest of the hotel management team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager

Good stay

Customer review rating 4.5/5

T. M. Business - 01/03/2021 Confirmed reviews ALL

Nice room , great customer service

Dear M. T., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Terrible customer service

Customer review rating 0.5/5

Suji Couples - 28/02/2021 Confirmed reviews ALL

I came for 10 days at Novotel Vaughn the very first night I stayed I ordered breakfast and it was wet and salty I told them that I didn’t like the food and that they could bring it back when the chef came to take the food he said that we would have to pay for the 2 pieces of bacon we ate and I agreed even though I’ve never heard of that at any restaurant but fine. And so then he took it back and a man called us and said that our food is fine nothing is wrong with it that it’s just moist and I told him that I didn’t like the moist and I didn’t want it and he said again well there’s nothing wrong with it and we’ve never got a complaint before so I said okay well I would like a refund they refunded the item and they told me again that there was nothing wrong with the food. The second night we ordered they told us we could not get the food on the room so we told them to cancel the order because we didn’t have the money on us and it’s weird because my credit card was on the room so why wouldn’t they be able to charge it to my room ? And then they came up 10 mins later and brought us our food then they told us that we could take it this time and I said it’s been 10 mins the food is now cold I don’t want it you told us we could not get it . Then he yelled and said I’m going to tell the manager I was so confused because they literally just denied the food 10’mins ago but now there bringing it to my room ? So then when we were checking out the manager tried to charge us for the bill and we said we didn’t eat the food then she called the kitchen manager and he said that this is our second time complaining. But the first time the food was bad and the second time they told us we could not get the food I was mad and he told us “do us a favour and just don’t order from here again” the service here is terrible from staff and the only person that made my life easier was oksana I already lost my house and now I’m going hotel to hotel i dont need staff to make me feel worse and make my life harder as I’m already going through my own person matters and I should be allowed to be happy at a hotel where I pay 100 a night

Dear Xiu Zhen J., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for not meeting your expectation. Xiu Zhen, I have shared your feedback and your comments with the rest of the team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager

Very accomodating.

Customer review rating 5.0/5

Carla M. Families - 25/02/2021 Confirmed reviews ALL

Great location, safe & really clean rooms. All of the people are helpful and very accomodating, especially the housekeeping. Its a home, away from home.

Dear Carla I., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. Carla, I have shared your comments with the rest of the team and specifically the housekeeping team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

well located and great view of open space across the street

Customer review rating 4.5/5

Roy W. Friends - 25/02/2021 Confirmed reviews ALL

Very easy to book friendly and prompt check in service offer room service quick and easy check out . Rates are very competitive

Dear Roy W., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. Roy, you basically made my day with your feedback and your comments with your amazing score rate that you provided us. I will share your comments with the rest of the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

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