Novotel Toronto Vaughan 3 stars
Customer review rating (ALL Rating) 4.3/5 636 reviews
ALLSAFE approved hotel
Free WiFi, large work space, 55-inch LCD TV
Indoor pool, fitness center, kids' play area
Modern and contemporary restaurant and bar with patio
Shopping at Vaughan Mills, free parking
Wonderland 10 minutes' drive, 35 to Toronto, Subway 8 minute drive.
200 Bass Pro Mills Drive
L4K 0B9 VAUGHAN
Canada
NOVOTEL TORONTO VAUGHAN CENTRE:
TORONTO PEARSON APT At 24km / 14.91 miles
Union Stattion At 32km / 19.89 miles
GPS:43.822082, -79.539375
Check-in from - Check out up to
At Trio we are reinventing the concept of dining by offering you an inventive selection of tasting-sized plates featuring cuisine from around the world-each paired with world-class wines.All in a comfortable and relaxed atmosphere
Raising Expectations in Vaughan - Trio Restaurant and Lounge - Serving up the best food and drink. Enjoy fresh ingredients and cocktails, amid inviting modern design, or dine outdoors on Trio's spacious seasonal patio.
Re-energize in our well equipped fitness room.
Let our team of wedding specialists create your dream wedding for up to 200 people.
Accessible room
Accessible room
Customer review rating 4.5/5
Scott T. Business - Confirmed reviews ALL
Everything was perfect
Customer review rating 2.0/5
Anonymous Families - Confirmed reviews ALL
Our first night we barely slept because of noisy neighbours but the walls were so thin that you could hear everything. Tried the AC for white noise and it was SO noisy it wasn’t worth it ☹️
Dear Claudeanne M., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Claudeanne, Please allow me to express my sincerest apologies for not meeting your expectations during your stay. I have shared your comments and your feedback with the General Manager as well with the Building Manager in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager
Customer review rating 2.5/5
Meaghan Couples - Confirmed reviews ALL
Overall pleasant experience and the Accor loyalty program perks were appreciated. Clear effort put to make hotel attractive for it's price point. All staff were very friendly and accommodating. However, it was clear that the hotel is currently suffering from the staffing shortage. At check-in, we were given keys to a room that was already occupied, requiring us to bring all of our luggage back down to the front desk to resolve that issue. The breakfast service was also quite slow despite a lack of guests in the restaurant. Finally, the pool was closed for most of our stay, possibly related to the above. Again, the staff were excellent but it's clear that the property would provide better service if it could do more to attract and retain staff.
Dear Meaghan B., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Meaghan, Please allow me to express my sincerest apologies for not meeting your expectation at the check in, providing you a wrong room key and the pool not available during your stay. I have shared your feedback and all your comments with the General Manager as well with the rest of the team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager
Customer review rating 4.0/5
Eric L. Business - Confirmed reviews ALL
The accommodations very comfortable and the staff friendly.
Dear Eric L., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager
Customer review rating 5.0/5
Ccooper Families - Confirmed reviews ALL
Beautiful hotel. Easy to locate, ample free parking, super close to tons of amenities. Hotel room was gorgeous. Big a spacious, great price. Pool needs some attention but was better than no pool!
Dear Cheryl C., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yasser Front Office Supervisor
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