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Novotel Toronto Vaughan Hotel 3 stars

Customer review rating 4.4/5 4,866 reviews

Novotel Toronto Vaughan
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+ 26 Services
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Hotel extras

  • Free WiFi, large work space, 55-inch LCD TV

  • Indoor pool, fitness center, kids' play area

  • Modern and contemporary restaurant and bar with patio

  • Shopping at Vaughan Mills, free parking

  • Wonderland 10 minutes' drive, 35 to Toronto, Subway 8 minute drive.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Jacuzzi
  • Golf
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Toronto Vaughan

200 Bass Pro Mills Drive
L4K 0B9
vaughan
canada

Tel: +19056600212

Fax: (+1)9056951750

Check-in from 15h00

Check out up to 12h00

  • NOVOTEL TORONTO VAUGHAN CENTRE : 

  • By plane

    TORONTO PEARSON APT At 24km / 14.91 miles

  • By train

    Union Stattion At 32km / 19.89 miles

GPS :43.822082, -79.539375

Our accommodations

Superior Room with 1 King-size bed

Accessible room
  • Max. number of persons: 2
  • Area: From 29 m² / 312 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 35 m² / 377 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 35 m² / 377 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Room with king-size bed

Accessible room
  • Max. number of persons: 2
  • Area: From 29 m² / 312 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
Rooms

Our restaurants and bars

NOVOTEL TRIO

Type of cuisine: International

At Trio we are reinventing the concept of dining by offering you an inventive selection of tasting-sized plates featuring cuisine from around the world-each paired with world-class wines.All in a comfortable and relaxed atmosphere

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TRIO LOUNGE

Non contractual photo

Raising Expectations in Vaughan - Trio Restaurant and Lounge - Serving up the best food and drink. Enjoy fresh ingredients and cocktails, amid inviting modern design, or dine outdoors on Trio's spacious seasonal patio.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 250 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Toronto Vaughan

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,866 reviews

tripadvisor

TripAdvisor Rating 4.0/5

591 reviews

Bad Customer Care

TripAdvisor rating 4.0/5

angsorg02 Business - 24/06/2020 TripAdvisor review

The Hotel Facility is nice.The rooms need some mantinence.The individuals who work at the front desk are not experienced in customer care.Alot of them speak very little english.I would not recommend this hotel for a long stay.Some rooms have a noise problem due to the air conditioner.

Dear angsorg02, Thank you for taking your time in writing this review. I am happy that you found the hotel facility to your liking. We have carefully reviewed your feedback and recall your situation and have taken the appropriate action. We do pride ourselves on having a diverse and inclusive culture that hires individuals from different backgrounds. We would like to apologize for any inconvenience. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service. I appreciate you sharing your concerns and it is our hope that you will give us the opportunity to accommodate you in the future. Sincerely, Gabriel

Good location, new and clean premises, friendly staff

Customer review rating 4.4/5

Tess Families - 24/03/2020 Confirmed reviews ALL

We stayed at Novotel after my daughter’s wedding. Our room was clean and spacious. Front desk staff was friendly and gave us a voucher for breakfast at a discount.

Dear Tess C., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

clean,easy to find

Customer review rating 4.4/5

Jane M. Friends - 24/03/2020 Confirmed reviews ALL

quiet,good sleep

Dear Jane M., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Great stay

Customer review rating 4.4/5

John Families - 22/03/2020 Confirmed reviews ALL

Great staff. Excellent breakfast. Lovely, clean room.

Dear Lisa L., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your amazing comments and fabulous rates with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

A lovely stay

Customer review rating 4.4/5

Amanda Couples - 22/03/2020 Confirmed reviews ALL

Staff was friendly and helpful. The hotel is great. Our room was very spacious and clean, had everything we needed.

Dear Amanda G., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Good location

Customer review rating 4.4/5

Crystle Couples - 17/03/2020 Confirmed reviews ALL

Easy checkin and check out

Dear Crystle L., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Great location. Great value.

Customer review rating 4.4/5

David K. Families - 17/03/2020 Confirmed reviews ALL

The hotel is well located just off major routes. Close to excellent shopping and dining. A stone's throw from Canada's Wonderland. Clean, modern hotel. Very friendly staff.

Dear David K., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your fabulous comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Great stay

Customer review rating 4.4/5

Erika Families - 14/03/2020 Confirmed reviews ALL

The room was great and the service was great

Dear Erika M., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Amazing location! Incredible service! Would definitely recommend.

Customer review rating 4.4/5

Tammy Families - 14/03/2020 Confirmed reviews ALL

Check in was easy and quick. The room was very nice and spacious. Breakfast buffet hit the spot. I’ll definitely stay here again.

Dear Tammy M., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your fabulous comments and your amazing rates with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Great facilities (pool, fitness), clean and modern rooms, fantastic breakfast offerings.

Customer review rating 4.4/5

Anonymous Friends - 13/03/2020 Confirmed reviews ALL

Stayed overnight for a sporting event the next day.

Dear Mike M., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Well located

Customer review rating 4.4/5

Anonymous Business - 11/03/2020 Confirmed reviews ALL

Room and bed were very comfortable. Enjoyed two great meals in your restaurant.

Dear Cristina K., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Location was perfectly suited to our needs.

Customer review rating 4.4/5

James Families - 09/03/2020 Confirmed reviews ALL

Room was clean & soundproof. Hotel well located.

Dear Sabrina T., Thank you for taking the time to tell us about your experience at the Novotel Toronto Vaughan. I am sorry that your experience at the restaurant food at the breakfast did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and I have shared your comments with the restaurant manager and with our executive chef to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager

Nice hotel

Customer review rating 4.4/5

Guest Couples - 09/03/2020 Confirmed reviews ALL

It’s a nice hotel, clean, modern and well maintained. The only problem is the noise that the heater makes at night when it turns on and that happens very often (outside was -3 degrees). The room was very nice and the bed very good.

Dear Lucian I., Thank you for taking the time to tell us about your experience at the Novotel Toronto Vaughan. I am sorry that your experience did not meet your expectations regarding the noise that was coming from the heat unit; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us therefore your comment and your feedback was shared with the maintenance manager to prevent future occurrence. Lucian, In regarding the online check in, we appreciate ALL members participating the online check in, however for our guest's security and their confidentials, we must ask their ID and the credit card that was made with to ensure we are providing the room key to the right guest as sometimes we do have same names staying at our hotels. Also we do need their license plate number in order not to be charged for parking with us during the guest's stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager

Needs Some Tweaks

Customer review rating 4.4/5

Andrew Business - 09/03/2020 Confirmed reviews ALL

A few small changes would have made this stay more enjoyable. Firstly, with such a dry hotel, I would highly recommend putting body lotion in every room. I had to call the front desk to get some. Secondly, the front area really needs some music. This is something that's sorely missing from this hotel, and would make the first impression much more pleasurable.

Dear Andrew M., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Always a great stay

Customer review rating 4.4/5

John R. Business - 08/03/2020 Confirmed reviews ALL

It was a great experience that started with Yessir at Reception upon check in late at night. He is an awesome host. Stay and services were very good.

Dear John R., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback and thank you for your comment complimenting one of our front desk agent. I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Well located, Great staff, Good breakfast and Restuarant, nice modern vibe and big rooms

Customer review rating 4.4/5

Kabir S. Business - 08/03/2020 Confirmed reviews ALL

Stay regularly since 5 years for a couple of nights on business trips which I do twice a year, nice staff who greets well, modern amenities, nice tV, right opposite is a mall with several eating options. Lovely air conditioning. Modern hotel and nice breakfast ! Good to come back to the same staff which makes me feel more comfortable.

Dear Kabir S., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback and thank you for your compliment to one of our front desk lead. I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Great Stay!

Customer review rating 4.4/5

James D. Families - 06/03/2020 Confirmed reviews ALL

Amazing! Joanne Lazar, the front desk manager not only met but exceeded my expectations. I hope all front desk managers are modeled after this individual at yii ou ur company. I could not thank her enough for her exceptional customer service.

Dear James D., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Iftikhar General Manager

Company nego rates

Customer review rating 4.4/5

Eric C. Business - 06/03/2020 Confirmed reviews ALL

The stay was fine as always

Dear Eric c., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments and your score rates with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Courteous staff, Immaculate rooms.

Customer review rating 4.4/5

Armie Business - 03/03/2020 Confirmed reviews ALL

Stayed at hotel due to severe winter storms preventing highway travel for 3 days. Great place to relax and wait out the storm. Would definitely revisit again.

Dear James J., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your amazing comments and fabulous scores with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

I am very happy and Satisfied.

Customer review rating 4.4/5

Exekiel L. Friends - 02/03/2020 Confirmed reviews ALL

I have nothing to say but compliments to all from the employees, services and facilities of Novotel Vaughan. We have a group function in this hotel and some of the group officers stayed over night and had breakfast the next day. Our group are very happy and thankful for a excellent service that we received from all the people who works in this hotel. The rooms are clean and big, really what a wonderful experience we had, from the sales and catering, front desk staff, banquets staff, housekeeping and specially a big compliments to the culinary team, the food are extremely delicious everyone in our group likes the food. Over all our group are extremely happy! We will definitely recommend this Hotel.

Dear Wilfredo V., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your amazing comments with our team, you have made everyone's date today. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager
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