Novotel Toronto Vaughan Hotel 3 stars

Checking in at the front desk is always great. Customer service is always on point, friendly and always willing to help. Big shout to Kulbur and Yazman

I have stayed at this hotel several times its always been good front desk staff are polite the man I forget his man was there on Friday afternoons after 3pm. Thanks for your patience

Everything was extremely clean and properly sanitized. It was a great experience. Spent 14 days, Also the food was amazing and very delicious.. Definitely recommend this location!

Always a great place to stay, clean, safe, good parking, great service & Fantastic restaurant

Very easy, clean, courteous staff, paths well laid out and marked

Clean place and friendly service, keep it up!

Novotel is the best hotel ! Accor amenities and priority service for members top notch ! Restaurant Trio amazing fresh food and incredible service - can’t be beat !

Came for medical trip for wife. Was able to re-book with short notice as appointment changed with no penalty

It started on check in, as a platinum member I should have got an upgrade but I did not. He said I already had the best room but upon review of the website I see there is a suite available so this was not true. I am meant to have a welcome drink as well but they were out of coupons. It seems to me this should not be the reason we don’t get our drink, they could have credited $25 each to our account, they could have walked over to the restaurant and said give these people a drink. Instead I got to pick from the snack bar which turned into 2 bottles of water. After returning from dinner I called down for 2 wine glasses, the initial response was ‘we can’t do that, but you can come down and get two plastic glasses, if I send someone up there is a 15% charge. After arguing for a bit I did get the wine glasses sent up but why was this so hard. I pick Novotel because they have always treated me very well in the past but this drip was a disappointment. My wife and I were on a trip for my 50th birthday and I bragged about how well we will be treated. It was a disappointing trip.

Perfect location coming on and off the highway.....great stay. Price was right. Room with king size bed spacious. Well layed out. Clean...happy and satisfied customer

I have stayed here before and it was good but last time I was there it was kinda of traumatizing because I found blood on the toilet seat and really disgusting and I was really calm and nice about it as. I went down to customer service and told them and they moved me to a different room. The customer service people were nice and understanding but I was jus di

Nice room , great customer service

I came for 10 days at Novotel Vaughn the very first night I stayed I ordered breakfast and it was wet and salty I told them that I didn’t like the food and that they could bring it back when the chef came to take the food he said that we would have to pay for the 2 pieces of bacon we ate and I agreed even though I’ve never heard of that at any restaurant but fine. And so then he took it back and a man called us and said that our food is fine nothing is wrong with it that it’s just moist and I told him that I didn’t like the moist and I didn’t want it and he said again well there’s nothing wrong with it and we’ve never got a complaint before so I said okay well I would like a refund they refunded the item and they told me again that there was nothing wrong with the food. The second night we ordered they told us we could not get the food on the room so we told them to cancel the order because we didn’t have the money on us and it’s weird because my credit card was on the room so why wouldn’t they be able to charge it to my room ? And then they came up 10 mins later and brought us our food then they told us that we could take it this time and I said it’s been 10 mins the food is now cold I don’t want it you told us we could not get it . Then he yelled and said I’m going to tell the manager I was so confused because they literally just denied the food 10’mins ago but now there bringing it to my room ? So then when we were checking out the manager tried to charge us for the bill and we said we didn’t eat the food then she called the kitchen manager and he said that this is our second time complaining. But the first time the food was bad and the second time they told us we could not get the food I was mad and he told us “do us a favour and just don’t order from here again” the service here is terrible from staff and the only person that made my life easier was oksana I already lost my house and now I’m going hotel to hotel i dont need staff to make me feel worse and make my life harder as I’m already going through my own person matters and I should be allowed to be happy at a hotel where I pay 100 a night

Great location, safe & really clean rooms. All of the people are helpful and very accomodating, especially the housekeeping. Its a home, away from home.

Very easy to book friendly and prompt check in service offer room service quick and easy check out . Rates are very competitive