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Novotel Toronto Vaughan Hotel 3 stars

Customer review rating (ALL Rating) 4.4/5 5,230 reviews

ALLSAFE approved hotel

Novotel Toronto Vaughan
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+ 22 Services

Hotel extras

  • Free WiFi, large work space, 55-inch LCD TV

  • Indoor pool, fitness center, kids' play area

  • Modern and contemporary restaurant and bar with patio

  • Shopping at Vaughan Mills, free parking

  • Wonderland 10 minutes' drive, 35 to Toronto, Subway 8 minute drive.

Hotel location

Novotel Toronto Vaughan

200 Bass Pro Mills Drive
L4K 0B9 vaughan
canada

Tel: +19056600212

Fax: (+1)9056951750

Check-in from 15h00

Check out up to 12h00

  • NOVOTEL TORONTO VAUGHAN CENTRE : 

  • By plane

    TORONTO PEARSON APT At 24km / 14.91 miles

  • By train

    Union Stattion At 32km / 19.89 miles

GPS :43.822082, -79.539375

Hotel services

NOVOTEL TRIO

At Trio we are reinventing the concept of dining by offering you an inventive selection of tasting-sized plates featuring cuisine from around the world-each paired with world-class wines.All in a comfortable and relaxed atmosphere

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Express
    • Buffet
    • Breakfast à la carte
    • Room service
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 5 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 149 rooms
    • 15 rooms for people with reduced mobility
    • 60 family rooms
    • 19 connecting rooms
    • 149 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • English
    • Arabic
    • Indonesian
    • Chinese Mandarin
    • Italian
    • French
    • Turkish
    • Vietnamese
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Complementary outdoor parking
    • On site
    • Private
Well-being
  • Indoor salt water pool
    • Covered
  • In Balance by Novotel
    • On site
Family
  • Services for children
    • Childrens TV Channels
    • Play area

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 250

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Toronto Vaughan

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,230 reviews

TripAdvisor Rating 4.0/5

602 reviews

Well located

Customer review rating 4.0/5

Anonymous Couples - 22/11/2021 Confirmed reviews ALL

Comfortable experience and centrally located for all of our needs.

Dear Jenna S., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kulbir

Both yes

Customer review rating 4.5/5

Anonymous Business - 22/11/2021 Confirmed reviews ALL

All around great!

Dear Donlad G., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kulbir

Well located

Customer review rating 4.5/5

Anonymous Solo - 22/11/2021 Confirmed reviews ALL

Pleasant

Dear Jacques M., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kulbir

Was noisy due to people staying for hockey tournament

Customer review rating 4.0/5

Lain Business - 21/11/2021 Confirmed reviews ALL

Overall clean professional food from kitchen was very good

Dear Lain V., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kulbir

GOOD STAY

Customer review rating 3.0/5

Jeremy Couples - 19/11/2021 Confirmed reviews ALL

Staff were great once again, friendly and very customer oriented. The food at the hotel restaurant was fantastic and quiet honestly one of the reasons we return. But the Hotel is starting to show its age, our room had water stains on the ceiling, wallpaper starting to open off the wall and the mattress starting to sag. Also at the time of booking, I was not informed that the room was joined with another.

Dear Jeremy B., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our staff in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Kulbir

Good location for an overnight stay close to the Mall

Customer review rating 3.5/5

K. W. Couples - 19/11/2021 Confirmed reviews ALL

The lobby was clean and Covid protocols were well followed. Check in was quick, easy and friendly. Unfortunately, our sink was clogged and the bathroom fan did not work. When we mentioned it at check out, he stated that we could have called the night before and they would have sent someone up to fix it. Who wants to call down late in the evening to have someone come and fix it. You would think this would all be checked and repaired before the room is given to someone. I highly doubt this happened right before our stay. I also would think it is not going to be repaired before the next guest as he made no note of it unless he did it after we left.

Dear Kathy W., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our staff in order to prevent any future occurrence. We also wanted to update you that we use central exhaust system at our property, that is why we do not have fans in bathroom . Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Kulbir
Customer review rating 4.0/5

Aaron Families - 19/11/2021 Confirmed reviews ALL

Great location. Clean property. Friendly staff. I know you are trying to minimize contact during COVID but it was frustrating not having the room serviced.

Dear Aaron F., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologies that we were not able to provided service for room due to Covid restriction . We will address this matter with our management . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kulbir

Well located

Customer review rating 4.5/5

Anonymous Business - 17/11/2021 Confirmed reviews ALL

Hotel facilities and staff were great and met my expectations

Dear Wiebke W., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kulbir
Customer review rating 4.5/5

Gar S. Business - 17/11/2021 Confirmed reviews ALL

Great friendly sevice

Dear Gary s., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kulbir

Great rooms

Customer review rating 5.0/5

Morgan Friends - 15/11/2021 Confirmed reviews ALL

the rooms where clean and the service was excellent

Dear Morgan M., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kulbir

Overall nice stay

Customer review rating 4.0/5

Brittany Families - 15/11/2021 Confirmed reviews ALL

The hotel staff were friendly, room was clean and the beds were comfortable. Location was convenient. We had breakfast at Trio and it was great and our waitress was lovely. The only downfall to our stay was the pool was incredibly cold.

Dear Brittany L., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologies about pool temperature required step were taken with our staff . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kulbir

Good stay

Customer review rating 4.0/5

John M. Friends - 14/11/2021 Confirmed reviews ALL

I liked the room overall but it was a tad cold. I didn't like that the washroom didn't have an ventilation unit to help with steam and that the doors didn't go down all the way. There was also Loren Ipsum (dummy text) on the back of the access cards. This is less of an issue but it shows a level of detail that was forgotten when producing the card's design.

Dear John M., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as to improve all of our staff as we strive to continuously improve the quality of our services. I also wanted to update you that we do not have bathroom exhaust fan. we use central ventilation systems but we will share this with our ma magnet . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kulbir
Customer review rating 5.0/5

Anonymous Families - 13/11/2021 Confirmed reviews ALL

Restaurant personnel made the difference - they were so personable, attentive and the food was good.

Dear Gillis F., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, kulbir

comfy bed, nice pool. nice shower.

Customer review rating 4.5/5

Karol Families - 12/11/2021 Confirmed reviews ALL

It was only one night. We just need a place to stay. A comfortable bed to sleep was my main goal. Only thing that I did not like was not having a top sheet, just the duvet. I hate duvet. I usually get hot at night and just like a sheet to sleep under. I have convinced myself that the duvet cover is changed after each occupancy.

Dear Karol R., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kulbir

Clean and comfortable

Customer review rating 4.5/5

Anonymous Couples - 12/11/2021 Confirmed reviews ALL

I night stay. No problems

Dear Ann R., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, kulbir

Bed was comfortable but overall experience was not great.

Customer review rating 2.0/5

Theresa Families - 12/11/2021 Confirmed reviews ALL

While the bed was comfortable, we were unable to arrange an early check in which actually caused us a great deal of stress to attend our daughter and son in laws wedding reception by 4:00pm. One guest had a problem with the room not being ready and then the room that they were given had a king bed instead of 2 queens as requested; they were late for our event as a result of this mistake. Also, the breakfast was great, but the servers were clearly overwhelmed by the volume of people at breakfast. If you know you have 2 full volleyball teams at the hotel who will most definitely need breakfast, perhaps you could arrange for additional staff to assist them.

Dear Theresa (mother of bride) M., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our Staff in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Kulbir

Close to 400 high way. Clean , free parking

Customer review rating 4.5/5

Michael B. Couples - 11/11/2021 Confirmed reviews ALL

Very friendly and helpful staff

Dear Kristine b., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kulbir

Great with excellent service

TripAdvisor rating 5.0/5

K2991TTnickll 26/10/2021 TripAdvisor review

We stayed 1 night during the pandemic and enjoyed great service, a quiet room, plus excellent dinner and breakfast. Very comfortable bed and little noise from inside or outside the hotel. The hotel has great access to the highway nearby.

Dear K2991TTnickll Thank you for taking your time to share your feedback with us. I am delighted to hear that you had a nice quiet room with great service. We have an excellent maintenance team that ensures that the building is in great shape at all times. We hope to see you again. Sincerely, Gabriel

Some awkward design choices

TripAdvisor rating 3.0/5

travdesjard 21/08/2021 TripAdvisor review

Weird design choice with the bathroom. There were double doors that didn’t have a lock so there was no way of stopped the kids from opening the door while on the toilet. The bathroom also didn’t have a fan.

Dear travdesjard, Thank you for taking the time to leave us a review. All our guest rooms have French doors as per brand standard, but we do understand the challenges that comes with it. The fan in the washroom in every guest room is on 24/7 but it is on low setting. We do appreciate the feedback and we hope to see you again. Sincerely, Gabriel

Awesome stay

TripAdvisor rating 5.0/5

Prairiebreeze2014 16/07/2021 TripAdvisor review

This is the 2nd time I stayed here during covid and their protocols are consistent. Everything is well maintained, my room was lovely and the food was excellent. The fish I ordered was the best I've had in a long time. Everyone was friendly and I will definitely book here again.

Dear Prairiebreeze2014, We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan Centre. It is always a pleasure to receive positive feedback. We had just launched a new menu for our restaurant and we're glad that you loved the food. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to improve the quality of our services. We look to welcoming you back soon. Sincerely, Gabriel

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