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Novotel Toronto Vaughan Hotel 3 stars

Customer review rating 4.4/5 4,961 reviews

ALLSAFE approved hotel

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Room 1

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Novotel Toronto Vaughan
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+ 25 Services

Hotel extras

  • Free WiFi, large work space, 55-inch LCD TV

  • Indoor pool, fitness center, kids' play area

  • Modern and contemporary restaurant and bar with patio

  • Shopping at Vaughan Mills, free parking

  • Wonderland 10 minutes' drive, 35 to Toronto, Subway 8 minute drive.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Jacuzzi
  • Golf Paying
  • Tennis Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Toronto Vaughan

200 Bass Pro Mills Drive
L4K 0B9 vaughan
canada

Tel: +19056600212

Fax: (+1)9056951750

Check-in from 15h00

Check out up to 12h00

  • NOVOTEL TORONTO VAUGHAN CENTRE : 

  • By plane

    TORONTO PEARSON APT At 24km / 14.91 miles

  • By train

    Union Stattion At 32km / 19.89 miles

GPS :43.822082, -79.539375

Our accommodation(s)

Superior Room with 1 King-size bed

Accessible room
  • Max. number of persons: 2
  • Area: From 29 m² / 312 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 35 m² / 377 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 35 m² / 377 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with king-size bed

Accessible room
  • Max. number of persons: 2
  • Area: From 29 m² / 312 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

NOVOTEL TRIO

Type of cuisine: International

At Trio we are reinventing the concept of dining by offering you an inventive selection of tasting-sized plates featuring cuisine from around the world-each paired with world-class wines.All in a comfortable and relaxed atmosphere

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -
Lunch

TRIO LOUNGE

Raising Expectations in Vaughan - Trio Restaurant and Lounge - Serving up the best food and drink. Enjoy fresh ingredients and cocktails, amid inviting modern design, or dine outdoors on Trio's spacious seasonal patio.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 250 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Toronto Vaughan

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,961 reviews

tripadvisor

TripAdvisor Rating 4.0/5

597 reviews

It was a nice place to stay. But the room requires upgrading-paint and is rough in places.

Customer review rating 3.5/5

Pat Business - 28/05/2021 Confirmed reviews ALL

During lockdown I had 3 day meeting at the hotel. Dinners in. Manager very friendly and helpful. Board room was very good for the meeting. My room was well laid out-a suite but is in need of upgrading. 2 lamps didn’t work, and the paint and finishing a are dented and chipped throughout. Restaurant was good and the staff all friendly and helpful. The hotel just requires some TLC. I would stay there again.

Dear Pat G., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive feedback from our valuable guests. Mr. G., I have shared your comments with the rest of the team as we strive to continuously improve the quality of our services. Pat, In regarding your feedback on the suite rate, please accept my sincere apology for maybe a miscommunication as at the time when the reservation was made it was never mentioned that you will or have a meeting room booked with us as we always have a special rate for anyone who books a meeting room. I have shared your feedback with our Director of Sales Milena and please notify us for any future plan you may stay with us and our Director of Sales Milena or myself will be more than happy to provide you a very special rate. Mr. G.,  Thank you again for sharing your experience, and we hope your next visit will be much pleasant. Sincerely, Joanne Lazar Front Office Manager
Customer review rating 5.0/5

Jo. L. Couples - 25/05/2021 Confirmed reviews ALL

Amazing place to stay,, fabulous services starting from front desk, Restaurant and housekeeping. Thank you for making my stay so special.

Dear Joanne L., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne L. Front Office Manager

Information about the Breakfast service time should made explicit along with alternative actions available.

Customer review rating 3.5/5

Pc Business - 22/05/2021 Confirmed reviews ALL

Large and clean room, very comfortable and accommodating. Issue regarding expected breakfast availability was a bit disappointing. The hotel team was accommodating with certain requests, due to lack of daily room cleaning on account of Covid-19 restrictions, supplies not refreshed as per normal routines. Room rates surprisingly reasonable, probably as a result of Covid-19 travel reductions. Would stay there again.

Dear Patrick C., Thank you for taking the time to tell us about your experience at the Novotel Toronto Vaughan. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Mr. C., I am sorry that your experience regarding a breakfast time did not meet your expectations; please allow me to express my sincerest apologies. Patrick, I have shared your feedback and your comments with the rest of the management team specifically restaurant Manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager

Clean and welcoming

Customer review rating 5.0/5

Holly Couples - 13/05/2021 Confirmed reviews ALL

So happy we are able to take our dog with us. The room was clean and well maintained.

Dear Holly S., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Easy to book, great rates and service

Customer review rating 4.5/5

Anonymous Friends - 13/05/2021 Confirmed reviews ALL

It is always easy to book the reservation by phone or online, very good rates and great service at front desk. The cleanliness of the hotel and rooms is delight and check out was very rapid and trouble free.

Dear Roy W., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Great Stay!

Customer review rating 5.0/5

Lynz Business - 12/05/2021 Confirmed reviews ALL

All staff are so nice, welcoming and very helpful. Building itself is exceptionally clean. Comfortable rooms and restaurant in hotel is good too!

Dear Lindsay M., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Well organized, courteous staff

Customer review rating 4.0/5

Kristine B. Couples - 11/05/2021 Confirmed reviews ALL

Very pleasant, well explained, staff very helpful

Dear Kristine B., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Great comfortable stay

Customer review rating 5.0/5

S Couples - 11/05/2021 Confirmed reviews ALL

Great comfortable stay...Clean room clean and friendly hotel we definitely stay here again

Dear Sheila N., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Extremely Dissatisfied

Customer review rating 0.5/5

Sallam S. Couples - 11/05/2021 Confirmed reviews ALL

The manager has poor communication skills and uses his authority to take control over situations, which are not necessary. He as well tried to threaten and makes us hostile.

Dear Sallam S., Thank you for taking the time to tell us about your experience at the Novotel Toronto Vaughan. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns. Sincerely, Joanne Lazar Front Office Manager
Customer review rating 5.0/5

Anonymous Business - 09/05/2021 Confirmed reviews ALL

The whole team were amazing. Thank you Gabriel.

Dear {guest_first_name} P., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Safe, clean, convenient with exceptional hispitality!

Customer review rating 5.0/5

Mina Z. Couples - 05/05/2021 Confirmed reviews ALL

A pleasant and warm hospitality of staff made us to feel welcome! It could have been the toughest time of our lives that because of Novotel Hotel turned to be a joyful and comfortable experience. Great location in heart of Great Toronto Area with access to highway going at any direction. Exceptional service and cleaning in this unprecedented time. We highly recommend this Hotel to others and it will be our first choice to stay in the future.

Dear Mina Z., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Good location

Customer review rating 3.5/5

Daniella Couples - 02/05/2021 Confirmed reviews ALL

Bed was too soft, not enough pillows Weird that the bed didn't come with bed sheets and only a comforter

Dear Daniella M., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Daniella, I have shared your feedback with the housekeeping manager and with the rest of the team management in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager

Nice rooms

Customer review rating 3.5/5

Doug G. Business - 01/05/2021 Confirmed reviews ALL

Business

Dear Doug G., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Convenient location

Customer review rating 4.0/5

Bd Business - 29/04/2021 Confirmed reviews ALL

Friendly staff upon arrival and departure. Amenities available upon request as no housekeeping performed until departure date.

Dear Bruce D., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. Bruce, I have shared your feedback regarding the room furniture with the rest of the team management as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Nice rooms.

Customer review rating 3.5/5

Stephanie Solo - 25/04/2021 Confirmed reviews ALL

Quick one night stay but was overall good, clean, modern room. Only issue was the heater in my room would get kinda load when it turned on (423). Other then that my stay was pleasant.

Dear Stephanie S., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. Stephanie, I have shared your feedback with the maintenance manager regarding your feedback about the room temperature. we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Bill's Clinic stay

TripAdvisor rating 5.0/5

williamhewitt70 Business - 09/07/2020 TripAdvisor review

Hotel is very clean and staff is extremely help full and ready to help. especially in these times of Covid-19. Found the in hotel Restaurant food pricey but as Toronto prices go this is the going price for meals.

Dear williamhewitt70 Thank you for taking the time to share your feedback with us. It is a pleasure to learn about your recent experience at Novotel Vaughan. I am happy that the staff is very helpful. We hope to welcome you back soon. Sincerely, Gabriel

Bad Customer Care

TripAdvisor rating 3.0/5

Pioggiaaa Business - 24/06/2020 TripAdvisor review

The Hotel Facility is nice.The rooms need some mantinence.The individuals who work at the front desk are not experienced in customer care.Alot of them speak very little english.I would not recommend this hotel for a long stay.Some rooms have a noise problem due to the air conditioner.

Dear angsorg02, Thank you for taking your time in writing this review. I am happy that you found the hotel facility to your liking. We have carefully reviewed your feedback and recall your situation and have taken the appropriate action. We do pride ourselves on having a diverse and inclusive culture that hires individuals from different backgrounds. We would like to apologize for any inconvenience. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service. I appreciate you sharing your concerns and it is our hope that you will give us the opportunity to accommodate you in the future. Sincerely, Gabriel

Don't Bring Your iPhone

TripAdvisor rating 2.0/5

Explorer37986648132 Business - 06/06/2019 TripAdvisor review

This hotel's internet is not compatible with iPhone. The front desk is of no help (send guest to a "help line" that basically tell the guest that they should use something other than the iPhone because of "security". It is interesting that iPhone only have security problem in this hotel and not others.

Great Stay

TripAdvisor rating 5.0/5

Compass16998184868 Family - 07/05/2019 TripAdvisor review

My girlfriend, her son, and I had a one night stay at Novotel Vaughan. The staff were great and friendly. Amenities were great. Her son enjoyed the pool, and ease of access to Legoland, and the mall made everything easy. Will definitely stay here again.

Great place for my business stay

TripAdvisor rating 5.0/5

Excursion36870152537 Business - 07/04/2019 TripAdvisor review

Very good overall service ans very friendly staff at reception and restaurant. The tooms are wide and the bed very conforable. Also the bathroom is wide, all clean and the shower very confortable. Very recommended

Dear Excursion36870152537, Thank you for reviewing our hotel. We are thrilled you were happy with our customer service and the facilities. We look forward to welcoming you back to Novotel Toronto Vaughan Centre soon! In hospitality,

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