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Novotel Toronto Vaughan Hotel 3 stars

Customer review rating 4.4/5 4,901 reviews

ALLSAFE approved hotel

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Novotel Toronto Vaughan
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+ 25 Services

Hotel extras

  • Free WiFi, large work space, 55-inch LCD TV

  • Indoor pool, fitness center, kids' play area

  • Modern and contemporary restaurant and bar with patio

  • Shopping at Vaughan Mills, free parking

  • Wonderland 10 minutes' drive, 35 to Toronto, Subway 8 minute drive.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Jacuzzi
  • GolfPaying
  • TennisPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Toronto Vaughan

200 Bass Pro Mills Drive
L4K 0B9 vaughan
canada

Tel: +19056600212

Fax: (+1)9056951750

Check-in from 15h00

Check out up to 12h00

  • NOVOTEL TORONTO VAUGHAN CENTRE : 

  • By plane

    TORONTO PEARSON APT At 24km / 14.91 miles

  • By train

    Union Stattion At 32km / 19.89 miles

GPS :43.822082, -79.539375

Our accommodation(s)

Superior Room with 1 King-size bed

Accessible room
  • Max. number of persons: 2
  • Area: From 29 m² / 312 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 35 m² / 377 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 35 m² / 377 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with king-size bed

Accessible room
  • Max. number of persons: 2
  • Area: From 29 m² / 312 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

NOVOTEL TRIO

Type of cuisine: International

At Trio we are reinventing the concept of dining by offering you an inventive selection of tasting-sized plates featuring cuisine from around the world-each paired with world-class wines.All in a comfortable and relaxed atmosphere

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TRIO LOUNGE

Non contractual photo

Raising Expectations in Vaughan - Trio Restaurant and Lounge - Serving up the best food and drink. Enjoy fresh ingredients and cocktails, amid inviting modern design, or dine outdoors on Trio's spacious seasonal patio.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 250 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Toronto Vaughan

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,901 reviews

tripadvisor

TripAdvisor Rating 4.0/5

596 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay

Customer review rating 4.5/5

T. M. Business - 01/03/2021 Confirmed reviews ALL

Nice room , great customer service

Terrible customer service

Customer review rating 0.5/5

Suji Couples - 28/02/2021 Confirmed reviews ALL

I came for 10 days at Novotel Vaughn the very first night I stayed I ordered breakfast and it was wet and salty I told them that I didn’t like the food and that they could bring it back when the chef came to take the food he said that we would have to pay for the 2 pieces of bacon we ate and I agreed even though I’ve never heard of that at any restaurant but fine. And so then he took it back and a man called us and said that our food is fine nothing is wrong with it that it’s just moist and I told him that I didn’t like the moist and I didn’t want it and he said again well there’s nothing wrong with it and we’ve never got a complaint before so I said okay well I would like a refund they refunded the item and they told me again that there was nothing wrong with the food. The second night we ordered they told us we could not get the food on the room so we told them to cancel the order because we didn’t have the money on us and it’s weird because my credit card was on the room so why wouldn’t they be able to charge it to my room ? And then they came up 10 mins later and brought us our food then they told us that we could take it this time and I said it’s been 10 mins the food is now cold I don’t want it you told us we could not get it . Then he yelled and said I’m going to tell the manager I was so confused because they literally just denied the food 10’mins ago but now there bringing it to my room ? So then when we were checking out the manager tried to charge us for the bill and we said we didn’t eat the food then she called the kitchen manager and he said that this is our second time complaining. But the first time the food was bad and the second time they told us we could not get the food I was mad and he told us “do us a favour and just don’t order from here again” the service here is terrible from staff and the only person that made my life easier was oksana I already lost my house and now I’m going hotel to hotel i dont need staff to make me feel worse and make my life harder as I’m already going through my own person matters and I should be allowed to be happy at a hotel where I pay 100 a night

Dear Xiu Zhen J., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for not meeting your expectation. Xiu Zhen, I have shared your feedback and your comments with the rest of the team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager

Very accomodating.

Customer review rating 5.0/5

Carla M. Families - 25/02/2021 Confirmed reviews ALL

Great location, safe & really clean rooms. All of the people are helpful and very accomodating, especially the housekeeping. Its a home, away from home.

Dear Carla I., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. Carla, I have shared your comments with the rest of the team and specifically the housekeeping team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

well located and great view of open space across the street

Customer review rating 4.5/5

Roy W. Friends - 25/02/2021 Confirmed reviews ALL

Very easy to book friendly and prompt check in service offer room service quick and easy check out . Rates are very competitive

Dear Roy W., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. Roy, you basically made my day with your feedback and your comments with your amazing score rate that you provided us. I will share your comments with the rest of the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Good

Customer review rating 4.0/5

Rochelle B. Couples - 22/02/2021 Confirmed reviews ALL

The stay was great. My only concern was the food. The reason we kept coming back was the chef. Now the food experience was not good at all. I don't know if it's because we are in a pandemic or change if chef. But we did not enjoy our dinner. Please if possible the chef before needs to come back if he is gone. Please but overall stay is always welcoming and positive

Dear Rochelle B., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. Rochelle, I have shared your comments regarding the food quality with the rest of the team. Also your compliment comments overall were shared as well, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Good stay

Customer review rating 5.0/5

Mandeep Couples - 21/02/2021 Confirmed reviews ALL

Quite and clean environment. What Receptionist promised at the time of reservation we got everything as it is and on time.

Dear Mandeep P., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. Mandeep, I will share your comments regarding your request cutlery from the kitchen with the restaurant and kitchen managers also with the rest of the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Cute room, good food and great overall service

Customer review rating 5.0/5

Dan Couples - 20/02/2021 Confirmed reviews ALL

It was one night, but I would definitely recommend a stay with Novotel Vaughan. Close proximity to malls and dining. In house food was good, great overall value and the package they had for Valentine's Day was at a price I couldn't turn down.

Dear Daniel M., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Overall great experience

Customer review rating 5.0/5

Sharleen H. D. D. Couples - 16/02/2021 Confirmed reviews ALL

The place was great for what it was worth, affordable, clean and the workers were so kind and helpful all throughout; they definitely ensure that their guests are well taken care of.

Dear Sharleen De D., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. Sharleen, you made my day, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Worst stay

Customer review rating 0.5/5

Venus Couples - 14/02/2021 Confirmed reviews ALL

The rooms were not the same as shown on the internet. No toiletries or drinking water provided even after the reception said they would send it. Never received it. No hand sanitizer in the room provided even in the covid situation. The door remained locked even after swiping the card. had to tell the housekeeping to open the door while he was passing by. Comforter looked very old as if it was just used by someone before I enter.

Dear Venus D., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for not meeting your expectation. Venus, I have shared your feedback with the rest of the team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager

Excellent Experience

Customer review rating 5.0/5

Patricia F. Couples - 11/02/2021 Confirmed reviews ALL

The front desk personnel were very friendly and helpful. They called a taxi for us. We received a call in the evening to ensure that our stay was satisfactory and to wish us a pleasant night.

Dear Patricia F., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. Patricia, you honestly made my day with your comments and your feedback, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Well located

Customer review rating 3.5/5

Clarence B. Business - 09/02/2021 Confirmed reviews ALL

Staff have been extreme melt helpful , Clean rooms , Front desk are awesome people

Dear clarence b., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Nice rooms

Customer review rating 5.0/5

Matt Couples - 06/02/2021 Confirmed reviews ALL

Good service and rooms

Dear Matthew I., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. Matthew, you made my day, thank you very much, I will share your amazing scores and your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Excellent service and spacious rooms

Customer review rating 5.0/5

Danielle Families - 05/02/2021 Confirmed reviews ALL

We stayed here for 1 night and were very impressed with this hotel. They went above and beyond to make us feel welcome. They even had Complementary little toys nicely packaged for kids. The rooms were very clean and spacious, big washrooms also very clean. We ate breakfast there and were very impressed with the quality and portions of the food, was also a good price. They also have very good social distancing measures in place. I would highly recommend this hotel. Very pleasant staff as well.

Dear Danielle S., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. Danielle, you made m,y day and I will share your scores and your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager
Customer review rating 4.0/5

Anonymous Solo - 03/02/2021 Confirmed reviews ALL

Clean floors a little better

Dear David F., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. David, thank you for bringing the floor cleanness and the dog barging issues to our attentions, I have shared your comments with the team. I am sure that this feedback will serve as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager
Customer review rating 5.0/5

Dong L. Solo - 02/02/2021 Confirmed reviews ALL

The staff is was wonderful, friendly, and service was quick and good. They cater to my needs and made sure it was satisfactory to my needs. Recommend my friends to try there hotel.

Dear Dong L., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

always good comfortable stay.

Customer review rating 4.5/5

Gary T. S. Business - 27/01/2021 Confirmed reviews ALL

clean , welcomming staff. ordered take out friday night for food.

Dear Gary s., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Great Stay

Customer review rating 4.5/5

Joy A. Business - 26/01/2021 Confirmed reviews ALL

Love this hotel! Great rates, clean rooms, friendly staff!

Dear Joy A., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Excellent stay

Customer review rating 5.0/5

Rob G. Families - 21/01/2021 Confirmed reviews ALL

Pricing was excellent. Staff was extremely friendly. Everyone followed covid guideline. Hotel parking was good. Rooms were above my expectations, clean, comfortable and roomy. Will definetly stay again and not hesitate to recommend to family and friends. Also pet friendly hotel and A+ for charging a service for my pets stay

Dear Rob G., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Served our needs

Customer review rating 4.5/5

Tc Couples - 17/01/2021 Confirmed reviews ALL

Clean, nice, very nice staff

Dear Tobey C., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne azar Front Office Manager

second home

Customer review rating 5.0/5

Chris H. Business - 11/01/2021 Confirmed reviews ALL

Thank you very much for the service and comfort you and your employees provided to me and my guests. This is over and above all expectations I had, you guys made my stay very memorable and I have to say...it felt like home. I am very impressed about the team sprit and and the curtesy me and my guests were treated in the hotel. I am travelling a lot all over the world and visited many different hotels ....lots of them in the luxury class but not many of them feel as homy as the Novotel in Vaughan. Compliments to the owner, management and all the employees, you guys are doing an outstanding job and that is coming from me working in the service industry myself. Thank you again for everything, looking forward to my next stay in the Novotel.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. Mr. H., we thank you for your loyalty and your valuable business with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

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