Novotel Toronto North York 3.5 stars

Customer review rating (ALL Rating) 3.8/5 1,340 reviews

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3 Park Home Avenue, North York, M2N 6L3 TORONTO, Canada

Description

Hotel extras

  • Web corner and free WIFI in the entire hotel.

  • Nespresso coffee in all rooms

  • Direct indoor access to Toronto's subway-North York Centre stop

  • Executive rooms only designated as pet friendly rooms. Must be notified in advanced/Fees Apply

  • 15 km to downtown Toronto, and 20 km to YYZ Pearson International Airport

Our accommodation(s)

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Hotel location

Novotel Toronto North York

3 Park Home Avenue, North York
M2N 6L3 TORONTO
Canada

GPS:43.769185, -79.413065

Telephone
Fax +1 416-733-3403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,340 reviews

TripAdvisor Rating  3.5/5  1,253 reviews

Exceptional

Customer review rating 4.5/5

Syrous E. A. Couples - Confirmed reviews ALL

Comfortable, quiet and clean hotel room Excellent location and very close to public transit, restaurants, cafes and supermarkets Helpful and friendly staff

Dear Ferdos Salehsari, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Donique Daley Novotel Toronto North York

Well located, terrible stay

Customer review rating 0.5/5

Darren Families - Confirmed reviews ALL

No sheets on the beds first night. Ask housekeeping and reception to make the beds the next day . Still no sheets. Next day had to ask reception again . Got lots of bed bug bites

Dear Darren F., Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience you experienced during your stay. Regarding the absence of top sheets, I would like to clarify that in alignment with our brand standards, we do not use top sheets as our duvet covers are laundered for each new guest and every other day during extended stays. In terms of your concerns about bed bug bites, we take such matters extremely seriously and take immediate action upon any reports. Could you please confirm if this issue was raised with us during your stay? This will help us investigate and address the matter promptly. We truly appreciate your loyalty, and I apologize again for the issues encountered. We hope to have the opportunity to welcome you back and provide a much-improved experience. Sincerely, Alla Kim

Kind employees, old, dirty rooms. Need maintenance.

Customer review rating 2.0/5

Monica C. Families - Confirmed reviews ALL

Hello, I would definitely not reccomend this hotel. the room had broken pieces, needs maintenance. The towels were thin, old, they had marker signs (NNY) and had a funny smell. Tererible pillows. We colud hear a lot of noise from the next room. They didn´t prepare the sofa bed for our daughter, even when we specifically asked for it. The employees were very kind, but we are not coming back.

Dear Monica C., Thank you for taking the time to share your experience with us. I sincerely apologize that your recent stay did not meet expectations. We are currently working closely with our linen laundry supplier to address concerns regarding the cleanliness and quality of the towels being returned to the hotel. As a part of this process, the towels are marked with our property’s initials (NNY) since our supplier services many hotels across the city. We understand how important fresh, high-quality linens are to your stay, and we are actively working to improve this. Regarding the condition of your room, we are truly sorry for the issues you encountered. If you could kindly clarify what broken pieces you noticed, we would appreciate it, as it will help our maintenance team address and resolve these matters immediately. Additionally, I apologize that the sofa bed was not prepared for your daughter as requested. This oversight does not reflect our usual standard of service, and we have spoken with our team to ensure such requests are handled properly in the future. While I’m glad to hear you found our staff to be kind, we deeply regret the inconveniences you faced. We hope you will reconsider and allow us another opportunity to offer you a much better experience on your next visit. Sincerely, Alla Kim

Well located

Customer review rating 3.0/5

Abraham P. Families - Confirmed reviews ALL

Hotel looks a bit dated. The room needs renovation

Dear Abraham P., Thank you for sharing your feedback. I apologize if the room did not meet your expectations and appeared dated. We are aware that some areas of the hotel are due for renovation and are continuously working on improvements. For a more modern experience, I would recommend booking one of our executive rooms, which have been renovated and offer updated amenities for a more comfortable stay. We appreciate your input and hope to welcome you back for an improved experience. Sincerely, Alla Kim

Okay hotel

Customer review rating 2.0/5

Dana Couples - Confirmed reviews ALL

Reception staff were very rude (mainly female staff) having to pay for parking, paying full price for a room that advertises a gym and pool but couldn’t use either the the small gym the do off her is poor. Vending machine is often out of water and when we asked if we could have some off the cleaners we were told we couldn’t as this was only for guest who were arriving. I called house keeping after a week and requested Fresh bed linen to return to a made up bed and no fresh linen

Dear Dana L., Thank you for sharing your feedback. I apologize for the inconveniences you experienced during your stay and regret that it did not meet your expectations. To clarify, our hotel does not currently have a pool, and this is not listed as an amenity on our official website. Third-party booking platforms should also reflect this information. Could you kindly share with me the website you used to book your stay so I can follow up and ensure the details are accurate? Regarding the vending machines, we have informed the third-party supplier about the lack of water. I apologize for any inconvenience this caused during your stay. Additionally, linens should be changed every two days during your stay, and I apologize if this service was not properly provided. We will be addressing this with our housekeeping team to ensure future stays meet our standards. We appreciate your feedback and hope to have the opportunity to welcome you back and provide a much-improved stay. Sincerely, Alla Kim

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Other web-users rate our hotel

  • 916 reviews 8.7/10 Location
  • 1,326 reviews 5.4/10 Room
  • 997 reviews 7.1/10 Service
  • 27 reviews 6.2/10 WiFi
  • 557 reviews 5.6/10 Cleanliness
  • 199 reviews 6.6/10 Breakfast
  • 148 reviews 1.3/10 Pool
  • 6 reviews 10/10 Sustainability

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