Customer review rating 4.1/5 7,224 reviews
ALLSAFE approved hotel
Web corner and free WIFI in the entire hotel.
Hot breakfast buffet, relaxed modern dining
Modern fitness center, sauna, heated pool
Choice of versatile event meeting spaces for your next event
2 minutes to subway, 25-minute ride downtown
TRIO RESTAURANT - Closed.
Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate
Check-in from - Check out up to
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
Superior room with 1 king bed
Executive room with 1 king bed
Executive room with 2 double beds
Executive room with 1 king bed and pull out sofa
Number of meeting rooms: 7
Maximum size: 260 m²
Maximum capacity: 300 people
Maximum banquet capacity: 220 people
100% genuine reviews from our guestsFind out more
S. M. Solo - 15/10/2021 Confirmed reviews ALL
I have patronized Novatel Hotel with is international chain. This past stay was kind of bizarre belongings left in safe storage by the concerge were stolen. I leave the rest to management to publicize atleast at this point my loses are not recovered.
Lack of customer care
gojo2021 15/10/2021 TripAdvisor review
The customer care at the front desk was the worst I have ever experienced anywhere. The Manager MUKARRAM PAL and his assistant NEET were horrible. They could not communicate intelligently. Their knowledge of English language was severely impaired. They should NOT be working in an environment that caters to people of all creeds. They were simply unacceptable I checked in on October 7th 2021. The young lady at the desk was very professional. Everything went well at check in. There was some payment issues using my debit card and the lady at the front figured out how to resolve the issue. NEET decided he would do something on the computer system and he had $450.00 deducted from my account without my authorization. The deduction happened at 1:21 am on Oct.9, 2021. my online banking App alerted me of the deduction, suspecting FRAUD!!. I approached NEET at the front desk when I was on my way to breakfast. He was rather taken aback!! He came to me while I was eating my breakfast looking quite worried and he was trying to tell me some none sense but I told him to please have his manager ready to speak to me after my breakfast. He knew what he did was improper at best and could very well be seen as fraudulent. He got nervous about the whole situation. The manager could not explain what happened either. He spoke to NEET in their language and seemed to be upset with NEET!!. He proceeded to credit my account and stated that the adjustment would take place overnight. I then told him that since my debit card was used for the deduction, they can go ahead and credit my account right there and then. I presented my debit card to him and he was able to return the funds ($450.00) to my account. What if I was'nt able to be notified by the mobile App? How many other situations like this have taken place with this NEET guy at this hotel? This was not a good experience. I will recommend that NEET is removed from this post and the front desk staff should be at least fluent in one of the official Canadian languages. It was rude of these men canvassing in their other language while I was standing there at the desk. I have been a loyal customer of this hotel for over ten years. I am very disappointed by this experience. I may never return to this hotel again unless some changes are are made and these two individuals get some coaching in customer service. Thank you Dr. Gregory Ojo
Paolo C. Families - 24/09/2021 Confirmed reviews ALL
Very nice room with view
Bob Couples - 23/09/2021 Confirmed reviews ALL
Quiet (a good thing)
rellimlv 22/09/2021 TripAdvisor review
Perfect stay Perfect location, subway access below hotel Perfect location for international dining( (Aroma directly across street has wonderful croissants) Room & view fabulous and most importantly the lady at reception was wonderful, friendly and helpful. I wish I got her name. I believe she was of Indian origin. Very dignified totally satisfied with this NOVOTEL
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