Novotel Toronto North York Hotel 3.5 stars

Hi, I stayed in room 1402 at Novotel north York Center from May 16 - 19. The room itself was pretty good and I was fairly pleased. Unfortunately when I woke the morning of the 19th I noticed several bites on my left arm. Multiple around my elbow and some up my arm, with a rash in between. It was swollen at this point, itchy and burning. I reported to desk later that morning and they said they would follow up with me. I did not receive a phone call so called in myself. Said that they were calling in pest control to remedy situation. Not sure how that remedies my situation? On the 19th I received confirmation form two sources that these were bed bug bites and advised to take precautions. I proceed to throw out all of my clothing, shoes, bags etc. - as not to chance bringing this issue home. At this point I am very disappointed that I not heard back from Novotel North York. They are aware that I disposed of most of my belongings but don't seem to be too concerned. It would be nice if someone from Novotel did reach out to me to explain. Regards, Brenner 64…

Staff members w-: very polite and respectful. Specially the front desk guy Neet and lady Ankita , both was very nice.

It was a great time and experience.

Good service, comfortable room. Some stains on the carpet in my room when I arrived, might be worth a deeper clean

The room was good the living area was the best part. But for the amount of money i spent to stay here, more so for the location the shops i had access to. I was still left wanting more. The nice living area the fridge was no fridge. There wasnt a small sink there were no dishes no utensils the fancy coffee maker didnt work. I could have a guest. Fine ok covid but if the guest is only there for me an we had mask on and there was little to no interaction with anyone. I didn't see why i could have a guest... also why have a balcony if you cant smoke out there. That was my whole reason for the splurge and treating myself so i could do certain things but i was disappointed. And for a suite that size with no bathtube... i stayed at 1 king a few months before, i could have gone back but i needed a different scenery. I should have because i would have paid way less an had the experience i was looking for..

Check in was easy and quick, as usual. The room was clean and comfortable with the exception of the desk lamp not working and a very slow drain in the bathroom sink. Great for a quick stayover.

We stayed here during one of the steps of a move. The hotel staff were responsive and helpful. There were a few areas that needed some improvement, but overall a comfortable stay.

We had 2 rooms. One was a balcony suite, and so the air was fine and the room was cool enough. The other was a king room, which turned out to be hot and airless. The engineer tried to improve the air circulation, but we finally changed this room late at night. This should not have been necessary. You should not assign a room with poor air circulation. It is impossible to sleep in those circumstances, and sleep is the only reason to stay in a hotel. This was frustrating.

We lived our stay. Our room was clean and the water pressure was excellent!!

As always staff were very accommodating to my professional group

Great! Helpful staff who knew the answers to my questions!

the room was very nice, it was noted that a night light is now standard in the washroom the restaurant was very good the hotel is conveniently located next to the toronto library, some shopping and the underground transit

It is always a great at this hotel. Near everything I to be near. Subway downstairs, great food in all directions. Early check in. Late checkout. Pet friendly. with park across the street. Couldn't ask for more.

Conveniently located near the Meridian Art Centre. Access to subway during the day. Sadly nothing French here beside the name and some of the decor, rooms are extremely small and minimalist. No TV5 available, most américain hotel in Toronto have it.

We have stayed at this hotel many times over the past 19 years. We have been treated with respect by all the staff we have met. The rooms are comfortable and well maintained. The hotel is quiet, being one block over from Yonge Street.