Novotel Toronto North York 3.5 stars

Customer review rating (ALL Rating) 4.0/5 1,194 reviews

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3 Park Home Avenue, North York, M2N 6L3 TORONTO, Canada

Description

Hotel extras

  • Secure paid underground parking garage with a 6.1ft/1.8m height clearance. EV charging station

  • Book meeting spaces for any occasion. Email dos@novotelnorthyork.com

  • Direct indoor access to Toronto's subway-North York Centre stop

  • Executive rooms only designated as pet friendly rooms. Must be notified in advanced/Fees Apply

  • 15 km to downtown Toronto, and 20 km to YYZ Pearson International Airport

Our accommodation(s)

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Hotel location

Novotel Toronto North York

3 Park Home Avenue, North York
M2N 6L3 TORONTO
Canada

GPS:43.769185, -79.413065

Telephone
Fax +1 416-733-3403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,194 reviews

Customer review rating 2.5/5

Tracy C. Families - Confirmed reviews ALL

Many challenges with staff- trouble with keys, points didn't show up on account, did not receive email confirmation - I had to cal back

Dear Tracy, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Rohil Bhattacharya Novotel Toronto North York

Customer review rating 2.0/5

Lauren M. Families - Confirmed reviews ALL

Pull out mattress had stains all over it. Staff was sneaky and did not believe my dog was a service dog and they charged my card without sending an invoice. I had to call and get both invoices sent to me. Not happy with the customer service.

Customer review rating 4.5/5

Jerry G. Solo - Confirmed reviews ALL

Good room. Friendly staff. Met my expectations. Room heater/air conditioner was noisy so I had to turn it off at night.

Dear Jerry, Thank you for your feedback. We’re glad to hear you had a comfortable stay and that our team made a positive impression. It’s great to know your overall experience met your expectations. We appreciate your comments regarding the noise from the heater/air conditioner and the WiFi speed, and will be sure to share this with our team for review. We hope to welcome you back again soon! Regards, Rohil Bhattacharya Novotel Toronto North York

Customer review rating 4.5/5

Sherri H. Families - Confirmed reviews ALL

Room was clean and comfortable. Excellent location and decent value for the money. Only feedback is the fridge is way too small. Otherwise everything was good!

Dear Sherri, Thank you for your kind feedback. We’re delighted to hear you enjoyed our location, cleanliness, and overall comfort. We also appreciate your note regarding the fridge size and will certainly take it into consideration as we look to improve our guest experience. We hope to welcome you back again soon! Warm Regards, Rohil Bhattacharya Novotel Toronto North York

Customer review rating 3.5/5

Adeel A. Couples - Confirmed reviews ALL

The bathrooms in the main lobby were not in a good condition.

Dear Adeel, Thank you for bringing this to our attention. We sincerely apologize that the main lobby bathrooms were not in good condition during your visit. This is not the standard we aim to provide, and we will be addressing this with our team to ensure better upkeep and cleanliness. We truly appreciate your feedback and hope to offer you a much-improved experience on your next stay. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada T +1 (416) -733-2929 Email ma… NOVOTEL.COM/novoteltorontonorthyork ALL.COM

Other web-users rate our hotel

  • 710 reviews 8.9/10 Location
  • 1,040 reviews 5.9/10 Room
  • 781 reviews 7.7/10 Service
  • 27 reviews 4/10 WiFi
  • 478 reviews 4.5/10 Comfort
  • 434 reviews 7.4/10 Cleanliness
  • 228 reviews 5.4/10 Value
  • 131 reviews 6.2/10 Breakfast

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