Novotel Toronto North York 3.5 stars

Customer review rating (ALL Rating) 3.8/5 1,223 reviews

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Description

Hotel extras

  • Web corner and free WIFI in the entire hotel.

  • Nespresso coffee in all rooms

  • Direct indoor access to Toronto's subway-North York Centre stop

  • Executive rooms only designated as pet friendly rooms. Must be notified in advanced/Fees Apply

  • 15 km to downtown Toronto, and 20 km to YYZ Pearson International Airport

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Hotel location

Novotel Toronto North York

3 Park Home Avenue, North York
M2N 6L3 TORONTO
Canada

GPS:43.769185, -79.413065

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Our guest reviews

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ALL Rating  3.8/5  1,223 reviews

TripAdvisor Rating  3.5/5  1,247 reviews

Novotel Toronto Hotel North York

TripAdvisor rating 4.0/5

poppylovespoppies TripAdvisor review

Novotel hotel is a good distance from Gatwick airport, trains are availabe to north york. The hotel is in a good location and 5 minutes walk to the train station ,from this train station you can travel to other places in Tornoto daily cost of 13.50 dollas which covers all trains and buses for the day, Novotel hotel is a lovely place they take a deposit of £150 Dollas but get the money back the day you leave the hotel All the staff are friendly The room I had was great a really good size with 2 double beds in and a great view from the window There is large wardobe with clothes hangers ironing board and a iron small fridge hot drink machine and a safe TV on the wall, shampoo conditioner shower gel, shower cap and face and hand wash are provided The room was cleaned every day and fresh Towels are provided, There are a few faults I thought that breakfast was included in the price we had paid the staff did not mention any thing to me about breakfast when we arrived and booked in so the morning after arriving I had to ask a member of staff to be told no breakfast not included The staff never mentioned that we could of booked up for breakfast, in the breakfast room they have so every morning we went out early to get breakfast else where, I only found out the morning we left the hotel There should have been a notice in their reception area notifying their customers that The swimmimg pool / sauna is out of action as work is being done in the building There is a sign on the 5th floor by the lifts the floor we was staying on saying working being done in the building but does not say what work is being done so we decided to have a walk and found out the swimming pool and sauna was both out of action due to work being done , we were both disappointed as was looking forward to using both these items never mind The Restuarant had a notice board up advertising 3 course evening meal the Dinner was 45 Dollas . I kept looking and noticed the same meals were put up every night on the menu board All the meals that was on their menu contained lot of spices, we both do not eat spicy foods so as we do not eat spices we had to eat out

Well located, quiet, clean

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

See above

Not Good

Customer review rating 0.5/5

Eg Business - Confirmed reviews ALL

Dirty sock in room upon arrival, shower head was facing out and so turning it on it sprayed out over the entire bathroom, food allergies not understood at any point in time - one time causing me to get sick and the staff tried to tell me it was my fault, outdated, bathroom products limited and low quality

Pleasant hotel

Customer review rating 3.5/5

Vanessa Families - Confirmed reviews ALL

Always very good service and the place is clean and modern. However, there are no offcial room service options. The restaurant does not deliver at the room and delivery services are not allowed on room floors for security reasons. Although I apprecited the added security and the staff were quick to accomodate me, a hotel of this scale and rating should offer room service from their restaurant. It would enhance the experience and conveniance.

Dear Vanessa D., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Adam. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Donique Daley Novotel Toronto North York

Not great

Customer review rating 1.0/5

Art Business - Confirmed reviews ALL

The room that was given to me originally was musty, and didn't look clean, and the air conditioner was barely working. I requested a room change and it was cleaner than the first, but the bathroom tub was totally peeling, and there was mold on the edge of the tub. I know that I was given older rooms, because last year I was given a renovated room, and I had a lovely stay in July 2023. Front desk staff did not follow up to see if I was satisfied with my new room, and at check out, I wasn't asked how my stay was. As well, my last name is spelled incorrectly in this email. My name is Aviva T.. Overall, I felt very disappointed. The best staff was in the restaurant over breakfast on Tuesday July 9th. I suggest that you provide customer service training to your front desk staff.

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Other web-users rate our hotel

  • 886 reviews 8.7/10 Location
  • 1,276 reviews 5.5/10 Room
  • 952 reviews 7.5/10 Service
  • 31 reviews 6.5/10 WiFi
  • 538 reviews 6/10 Cleanliness
  • 181 reviews 6.8/10 Breakfast
  • 175 reviews 8.1/10 Food
  • 141 reviews 1.6/10 Pool

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