Welcome to Novotel Toronto North York, where modern comfort meets convenience in the vibrant heart of North York. Situated just off Yonge Street, our hotel offers direct indoor access to the North York Centre subway stop, making exploration of the city a breeze. Immerse yourself in the dynamic surroundings, with an array of dining and entertainment options at your doorstep, including the Meridian Arts Centre, Downsview Park, Canada's Wonderland, and Yorkdale Mall.
Whether your visit is for business or pleasure, Novotel Toronto North York offers a range of services to enhance your stay. Enjoy free WIFI, delicious dining at our restaurant and bar, a fun kid's corner, and newly renovated pool & gym. Host your next event in one of our 7 versatile, light-filled spaces, perfect for any event. contact 416-733-2929 or dos@novotelnorthyork.com
At Novotel Toronto North York, we strive to create an exceptional experience for every guest. Discover a world of comfort, convenience, and modern elegance because it's a lot better at Novotel!
Tanya Frattaroli, Hotel Management
Hotel extras
Secure paid underground parking garage with a 6.1ft/1.8m height clearance. EV charging station
Book meeting spaces for any occasion. Email dos@novotelnorthyork.com
Direct indoor access to Toronto's subway-North York Centre stop
Executive rooms only designated as pet friendly rooms. Must be notified in advanced/Fees Apply
15 km to downtown Toronto, and 20 km to YYZ Pearson International Airport
Our accommodation(s)
Book this hotel
Page 1 out of 3, Room 1 :
Superior room with 1 king bed
, Room 2 :
Executive room with 1 king bed
A spacious room with one king bed, Nespresso coffee, kettle, two complimentary waters and juices replenished daily, cooler, safe, bathrobe & slippers, complimentary Wi-Fi. Rates based on single/double occupancy, extra charge for additional adults.
A spacious room with one two double beds, Nespresso coffee, kettle, two complimentary waters and juices replenished daily, cooler, safe, bathrobe & slippers, complimentary Wi-Fi. Rates based on single/double occupancy, extra charge for additional adults.
Photo out of - Executive room with 1 king bed and pull out sofa
A room with one king bed and pullout sofa, Nespresso coffee, kettle, two complimentary waters and juices replenished daily, cooler, safe, bathrobe & slippers, complimentary Wi-Fi. Rates based on single/double occupancy, extra charge for additional adults.
Max. number of persons
4
Area
From
23 m²
/
247 sq ft
Bedding
King size bed(s) x1
Single sofa bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Kettle
Mini bar with free soft drinks
Nespresso machine
Free in Room Mineral Water
Bathroom
Bathroom Facilities
Bathrobe
Hair dryer in bathroom
Make-up/magnifying mirror
Media And Technology
Internet Facilities
Data port in room
High speed internet
Phone Facilities
Direct dial telephone
Free local calls
Voice mail
Tv Facilities
Children's TV Channels
Music TV channels
Satellite/cable colour TV
55'/140 cm screen
4K-UHD screen - Ultra-high-definition television
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Phone light for hearing impaired
Room interior entrance only
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Comfort Features
Blackout curtain
Iron
Ironing board and flat-iron
Slippers
Electric Facilities
110/120 V AC
Room Services
Automatic wake up call
Temperature Air Control
Air Conditioning
Working Area
Business Desk
4 pers. max
23 m²
/
247 sq ft
Bedding
1 x King size bed(s) and
1 x Single sofa bed(s)
Cityview 1BR suite 1 King, Living Room, Dining Table, Sofa Bed, 480 sf / 45 sm
Photo out of - Cityview 1BR suite 1 King, Living Room, Dining Table, Sofa Bed, 480 sf / 45 sm
Cityview suite with 1 King bedroom, 1 Sofa beds, 480 sf / 45 sm, 19th floor, South View, Separate Dining Area. Nespresso machine, snacks and two flow waters. Bathrobe and slippers. Complimentary Wi-Fi, local calls. Rate based on single/double occupancy.
Views:
City View
Most of the accommodation:
Fireplace
Max. number of persons
4
Area
From
45 m²
/
484 sq ft
Bedding
King size bed(s) x1
Queen size sofa bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee/tea making facilities
Kettle
Microwave
Mini bar with free soft drinks
Nespresso machine
Free in Room Mineral Water
Espresso machine
Bathroom
Bathroom Facilities
Bathrobe
Hair dryer in bathroom
Make-up/magnifying mirror
Media And Technology
Internet Facilities
High speed internet
Wireless internet in your room
Phone Facilities
Direct dial telephone
Voice mail
Tv Facilities
Children's TV Channels
Music TV channels
Satellite/cable colour TV
55'/140 cm screen
4K-UHD screen - Ultra-high-definition television
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Room interior entrance only
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Comfort Features
Blackout curtain
Iron
Electric Facilities
110/120 V AC
Room Services
Automatic wake up call
Temperature Air Control
Air Conditioning
Working Area
Business Desk
4 pers. max
45 m²
/
484 sq ft
Bedding
1 x King size bed(s) and
1 x Queen size sofa bed(s)
North Rose 1BR suite 1 Queen, Dining Table, living Room, Sofa Bed, 323sf, 30sm
Photo out of - North Rose 1BR suite 1 Queen, Dining Table, living Room, Sofa Bed, 323sf, 30sm
North Rose suite with 1 queen bedroom, 2 Sofa beds, 323 sf / 30 sm, 19th floor, North View, small Balcony. Nespresso machine, snacks and two flow waters. Bathrobe and slippers. Complimentary Wi-Fi, local calls. Rate based on single/double occupancy.
Views:
City View
Max. number of persons
4
Area
From
30 m²
/
322 sq ft
Bedding
Queen size bed(s) x1
Queen size sofa bed(s) x2
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee/tea making facilities
Kettle
Mini bar with free soft drinks
Nespresso machine
Free in Room Mineral Water
Espresso machine
Complementary in room coffee or tea
Bathroom
Bathroom Facilities
Hair dryer in bathroom
Make-up/magnifying mirror
Media And Technology
Internet Facilities
High speed internet
Phone Facilities
Direct dial telephone
Free local calls
Voice mail
Tv Facilities
Children's TV Channels
Music TV channels
Satellite/cable colour TV
55'/140 cm screen
4K-UHD screen - Ultra-high-definition television
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Room interior entrance only
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Comfort Features
Blackout curtain
Iron
Electric Facilities
110/120 V AC
Room Services
Automatic wake up call
Temperature Air Control
Air Conditioning
Working Area
Business Desk
4 pers. max
30 m²
/
322 sq ft
Bedding
1 x Queen size bed(s) and
2 x Queen size sofa bed(s)
Page 1 out of 1, Access & Transport 1 :, Access & Transport 2 :
NORTH YORK CITY CENTRE
Railway station
Access:
100 m / 0.06 mi
YONGE ST AND PARK HOME
Bus stop
Access:
100 m / 0.06 mi2 min walk
EXIT NO.369 (HWY 401)
Highway exit
Access:
2 km / 1.25 mi
UNION STATION
Railway station
Access:
16 km / 9.94 mi30 min drive
Page out of
CINEPLEX CINEMA EMPRESS WALK
Cinema district
Access:
100 m / 0.06 mi
MEL LASTMAN SQUARE
Other attractions
Access:
100 m / 0.06 mi
Meridian Arts Centre
Entertainment/theatre district
Access:
500 m / 0.31 mi
DOUGLAS SNOW AQUATICS CENTRE
Sports centre
Access:
500 m / 0.31 mi1 min walk
CENTREVILLE
Amusement park
Access:
11 km / 6.84 mi25 min drive
BLACK CREEK / PIONEER VILLAGE
Tourist attraction
Access:
11.8 km / 7.33 mi20 min drive
ROYAL ONTARIO MUSEUM ROM
Museums
Access:
12.49 km / 7.76 mi19 min drive
SCIENCE CENTER
Tourist attraction
Access:
14.87 km / 9.24 mi15 min drive
ROY THOMPSON HALL
Opera/symphony/concert hall
Access:
14.98 km / 9.31 mi20 min drive
PRINCESS OF WALES
Entertainment/theatre district
Access:
18.2 km / 11.31 mi30 min drive
CN TOWER/DOWNTOWN TORONTO
Tourist attraction
Access:
18.46 km / 11.47 mi30 min drive
TORONTO ZOO
Zoo
Access:
18.49 km / 11.49 mi20 min drive
WOODBINE RACE TRACKS
Racetrack
Access:
20.4 km / 12.68 mi19 min drive
SCOTIABANK ARENA
Sports centre
Access:
26.07 km / 16.2 mi30 min drive
CANADA'S WONDERLAND
Amusement park
Access:
28.66 km / 17.81 mi25 min drive
NIAGARA FALLS
Tourist attraction
Access:
143.8 km / 89.36 mi1 hrs
39 min drive
NIAGARA CASINO
Casino
Access:
143.8 km / 89.36 mi1 hrs
39 min drive
CASINO-RAMA
Casino
Access:
146.58 km / 91.09 mi1 hrs
30 min drive
BLUE MOUNTAIN
Ski area
Access:
153.42 km / 95.34 mi1 hrs
39 min drive
Page out of
Alexander Muir Memorial Gardens
Park
Access:
5.63 km / 3.5 mi11 min drive
Downsview Park
Park
Access:
8.21 km / 5.1 mi15 min drive
TORONTO BOTANICAL GARDEN
Park
Access:
9.17 km / 5.7 mi15 min drive
St. James Park
Park
Access:
14.8 km / 9.2 mi30 min drive
LAKE ONTARIO
Lake
Access:
14.98 km / 9.31 mi25 min drive
Cherry Beach
Beach area
Access:
21.24 km / 13.2 mi35 min drive
High Park
Park
Access:
22.37 km / 13.9 mi30 min drive
Toronto Music Garden
Park
Access:
23.01 km / 14.3 mi35 min drive
Page out of
CAFE LANDWER
Restaurant and cafe district
Access:
480 m / 0.3 mi7 min walk / 3 min drive
THE KEG
Restaurant and cafe district
Access:
480 m / 0.3 mi7 min walk / 3 min drive
EMPRESS WALK
Shopping district
Access:
800 m / 0.5 mi1 min walk
SHEPPARD CENTRE
Shopping district
Access:
2 km / 1.25 mi5 min drive
BAYVIEW VILLAGE
Shopping centre/mall
Access:
2.74 km / 1.7 mi35 min walk / 7 min drive
AUBERGE DU POMMIER
Restaurant and cafe district
Access:
3.06 km / 1.9 mi6 min drive
YORKDALE SHOPPING CENTRE
Shopping centre/mall
Access:
6.92 km / 4.3 mi10 min drive
FAIRVIEW MALL
Shopping centre/mall
Access:
9.98 km / 6.2 mi12 min drive
SHOPS AT DON MILLS
Shopping centre/mall
Access:
10.62 km / 6.6 mi20 min drive
TORONTO EATON'S CENTRE
Shopping district
Access:
15 km / 9.38 mi20 min drive
VAUGHAN MILLS SHOPPING CENTRE
Shopping centre/mall
Access:
24.78 km / 15.4 mi23 min drive
Taxi
19.00€30CAD
Limousine
19.00€30CAD
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
260 rooms
8 rooms for people with reduced mobility
12 connecting rooms
260 non-smoking rooms
19 floors
Languages spoken at the hotel
English
Reduced mobility Facilities
100% Non Smoking Property
Elevator to all floor
Laundry / Valet Services
Dry cleaning / Ironing
Wi-Fi
High Speed internet
High Speed WiFi
WiFi at the hotel
WiFi in the communal areas
Air conditioning
Check In & Check-out facilities
Express check-out
Late Checkout
Luggage storage
Luggage storage
Additional charge
Currency exchange
Currency exchange
Pets
Pets allowed
Additional charge
Executive rooms only designated as pet friendly rooms. Must be notified in advanced. One time cleaning fee $75.00 will apply. Pet waiver to be completed upon check-in. Maximum 2 pets allowed.
Catering
One Restaurant
One Bar
Breakfast
Breakfast à la carte
Buffet
Additional charge
Snack and beverage machine
Snack and beverage machine
Additional charge
Business
7 Meeting rooms
Business Center
Self service business center
Business center with support staff
Business center is wheelchair accessible
Family
Services for children
Video game area
Play area
Green area
Children''s TV Channels
Well-being
Heated Indoor Pool
Covered
On site
Fitness Center
On site
Sports and leisure
Bodybuilding equipment/Gym
Nearby
Jogging track
Nearby
On site
Indoor parking
Public
Parking opened 24/7
Max Limited Height: 1.85 m
/
6.09 ft
Parking pricing: 14.57€23CAD Per day
Parking for a month
Parking for a week
Services & equipment
Stairs
Security
Well-lit parking
Extinguisher
Sprinkler
Parking equipped with lights
Accessibility
Elevators
Accessible parking
TRIO RESTAURANT
Photo out of - TRIO RESTAURANT
Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate
Cooking style
International
Capacity
60
Accessibility
Accessible service
3 Park Home Avenue, North York, M2N 6L3 Toronto, Canada
Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate
TRIO BAR
Photo out of - TRIO BAR
Trio Bar offers a wide variety of drinks, from beer and wine to cocktails. Great atmosphere, good food and great drinks are what makes Trio Bar stand out.
Trio Bar offers a wide variety of drinks, from beer and wine to cocktails. Great atmosphere, good food and great drinks are what makes Trio Bar stand out.
2 breakfasts
Photo out of - Breakfast
Start your morning right with our delicious breakfast options! From classic favorites to healthy choices, our menu offers something for everyone. Enjoy freshly prepared dishes and a cozy atmosphere to fuel your day ahead.
Breakfast à la carte
Start your day your way with our à la carte breakfast menu! Enjoy a variety of freshly prepared dishes, from classic favorites to healthy options, all made to order to suit your taste. Perfect for a personalized and satisfying morning experience!
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
Hot Breakfast
Cold breakfast
Restaurant
Trio Restaurant
Buffet
Because great days start with nourishing fuel. Stock up on wholesome treats and essential vitamins!
Services
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
Trio Restaurant
Start your morning right with our delicious breakfast options! From classic favorites to healthy choices, our menu offers something for everyone. Enjoy freshly prepared dishes and a cozy atmosphere to fuel your day ahead.
Pool
Photo out of - Pool
Dive into relaxation at our indoor pool, open daily from 6 AM to 10 PM. Perfect for a refreshing swim or unwinding after a busy day. Towels are provided for your convenience.
Heated Indoor Pool
Take some time out to relax by the pool during your stay at our hotel. Dip your feet in the water and experience true relaxation
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Pool features
Indoor pool
Heated Pool
Chlorure treatment
Dimension
Pool Depth Min:
1.1 m /
3.6 ft
Pool Depth Max:
1.1 m /
3.6 ft
Dive into relaxation at our indoor pool, open daily from 6 AM to 10 PM. Perfect for a refreshing swim or unwinding after a busy day. Towels are provided for your convenience.
Fitness center
Photo out of - Fitness center
Open 24/7 with cardio machines, free weights, and resistance equipment. Stay on track anytime with fresh towels, water, and a welcoming space.
Fitness Center
Open 24/7 with cardio machines, free weights, and resistance equipment. Stay on track anytime with fresh towels, water, and a welcoming space.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Fitness equipment
Free weights
Exercise Bike
Treadmill
Strength equipment
Fitness machines
Fitness machines with individual screens
Weight machine
Core/stability training equipment
Cardiovascular equipment
Exercise bikes
Cross trainer
TV in the room
Towels available
Open 24/7 with cardio machines, free weights, and resistance equipment. Stay on track anytime with fresh towels, water, and a welcoming space.
Whether you want a small, intimate gathering or a grand occasion for hundreds, our facilities will accommodate your every need. Let us make your dream come true...
It took 30 minutes to check in. The front desk was help one person when I stepped up and there was one more person in front of me. 30 minutes to check in 2 people!
Customer review rating 4.0/5
Anita P.
Business
-
Confirmed reviews ALL
The facility is aging, clean overall, staff was welcoming. Would have rated higher if the rate was lower.
Customer review rating 3.5/5
Karine-iseult I.
Business
-
Confirmed reviews ALL
Three out of 4 rooms only were ready when we arrived... and still not ready after 30 min wait. Then i was offered a room with massive red stains all over the carpet ! Instead of offering me a romm with no stains.... i should not have had to go up to the room, come back down and demand a new room.
Customer review rating 5.0/5
Nitsana L.
Business
-
Confirmed reviews ALL
I liked the stuff, the service and the fact that you are an environment friendly hotel.
Dear Nitsana,
Thank you for taking the time to share your feedback!
We’re so glad to hear you enjoyed your stay and found our team welcoming and attentive. It’s great to know you were comfortable in your room and appreciated our location and efforts toward sustainability.
We also appreciate your feedback about the deposit and total charges. We understand how important it is to have a clear understanding of your final bill, and we’ll keep this in mind moving forward.
Thank you for choosing Novotel Toronto North York. We hope to welcome you back again soon!
Warm Regards,
Rohil Bhattacharya
Novotel Toronto North York
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Mariia Kadam (she/her)
Front Desk Supervisor
Novotel Toronto North York
3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada
T +1 (416) -733-2929
Email ma…
NOVOTEL.COM/novoteltorontonorthyork
ALL.COM
Customer review rating 5.0/5
Frank H.
Business
-
Confirmed reviews ALL
Comfortable stay
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Mariia Kadam (she/her)
Front Desk Supervisor
Novotel Toronto North York
3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada
T +1 (416) -733-2929
Email ma…
NOVOTEL.COM/novoteltorontonorthyork
ALL.COM
Customer review rating 3.5/5
Noella K.
Families
-
Confirmed reviews ALL
It took 30 minutes to check in. The front desk was help one person when I stepped up and there was one more person in front of me. 30 minutes to check in 2 people!
Customer review rating 4.0/5
Anita P.
Business
-
Confirmed reviews ALL
The facility is aging, clean overall, staff was welcoming. Would have rated higher if the rate was lower.
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Mariia Kadam (she/her)
Front Desk Supervisor
Novotel Toronto North York
3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada
T +1 (416) -733-2929
Customer review rating 3.5/5
Karine-iseult I.
Business
-
Confirmed reviews ALL
Three out of 4 rooms only were ready when we arrived... and still not ready after 30 min wait. Then i was offered a room with massive red stains all over the carpet ! Instead of offering me a romm with no stains.... i should not have had to go up to the room, come back down and demand a new room.
Customer review rating 5.0/5
Nitsana L.
Business
-
Confirmed reviews ALL
I liked the stuff, the service and the fact that you are an environment friendly hotel.
Dear Nitsana,
Thank you for taking the time to share your feedback!
We’re so glad to hear you enjoyed your stay and found our team welcoming and attentive. It’s great to know you were comfortable in your room and appreciated our location and efforts toward sustainability.
We also appreciate your feedback about the deposit and total charges. We understand how important it is to have a clear understanding of your final bill, and we’ll keep this in mind moving forward.
Thank you for choosing Novotel Toronto North York. We hope to welcome you back again soon!
Warm Regards,
Rohil Bhattacharya
Novotel Toronto North York
Customer review rating 5.0/5
Timothy G.
Solo
-
Confirmed reviews ALL
Only issue is the vending machine didn't work
Dear Timothy,
Thank you for sharing your feedback with us!
We’re glad you enjoyed your stay and found our location convenient and our rates reasonable. We’re sorry to hear that the vending machine wasn’t working during your visit. We appreciate you bringing this to our attention so we can look into it.
Thank you for choosing Novotel Toronto North York. We hope to welcome you back again soon!
Warm Regards,
Rohil Bhattacharya
Novotel Toronto North York
Customer review rating 4.5/5
Andrew G.
Solo
-
Confirmed reviews ALL
Hotel can be accessed directly from the North York Centre and the subway station on line 1, about 30 minutes journey from Union station but straight forward enough. Beware that the subway doesn't usually start until around 0800 on Sundays. Very friendly welcome and farewell from the front desk team, the room was spacious and comfortable.
Dear Andrew,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Rohil Bhattacharya
Novotel Toronto North York
Customer review rating 5.0/5
Che K. K.
Solo
-
Confirmed reviews ALL
Helpful in front desk. Appreciate it
Dear Che,
Thank you for taking the time to share your feedback!
We’re glad to hear that you had a pleasant stay and that our front desk team was helpful and welcoming. We’ll be sure to share your kind words with the team.
Thank you for choosing Novotel Toronto North York. We look forward to welcoming you back on your next visit!
Warm Regards,
Rohil Bhattacharya
Novotel Toronto North York
Customer review rating 3.5/5
Ka Y. A. H.
Families
-
Confirmed reviews ALL
The location is really good, takes ard 4min walk from North York subway to the hotel. There’re many good quality restaurants and supermarkets nearby. The room is spacious and the bed is comfy. It is value for money.
Dear Guest,
Thank you for sharing your feedback with us!
We’re glad you enjoyed our convenient location, spacious rooms, and comfortable beds. It’s great to know that you found the hotel to be good value for money and enjoyed having restaurants, shops, and the subway just a short walk away.
We also appreciate your feedback on the areas where we could have done better. We’ll keep this in mind as we continue working to improve our guests’ experience.
Thank you for choosing Novotel Toronto North York. We hope to have the opportunity to welcome you and your family back again!
Warm Regards,
Rohil Bhattacharya
Novotel Toronto North York
Customer review rating 4.5/5
Terri S.
Business
-
Confirmed reviews ALL
Staff are very friendly and helpful. Hotel is clean and there are lots of food options as well as shopping nearby.
Dear Terri,
Thank you for taking the time to share your feedback!
We’re glad to hear that you found our team friendly and helpful, and that you enjoyed the cleanliness of the hotel and the variety of restaurants and shops nearby.
We also appreciate your comments about the Wi-Fi speed. We understand how important a reliable connection is, especially when travelling for business, and we’ll keep your feedback in mind as we continue to improve our guests’ experience.
Thank you for staying with us. We hope to welcome you back to Novotel Toronto North York soon!
Warm Regards,
Rohil Bhattacharya
Novotel Toronto North York
Customer review rating 3.0/5
Bilawal F.
Business
-
Confirmed reviews ALL
Room was fine but the value is very high as per the stay and room
Customer review rating 1.0/5
Ronald D.
Business
-
Confirmed reviews ALL
Given room that when entered was not prepared. Bed uumade, garbages fulll, coffee cups used, towels on floor.
Given another room when I informed front desk.
Room was clean, but drapes were very hard to get blackout and the refrigerator made periodic noises all night that kept me from getting a proper sleep. Couldn't get back to sleep after 330am.
Was delivering a talk at a conference at 10am, so was hoping to get real rest.
Customer review rating 4.5/5
Christina H.
Couples
-
Confirmed reviews ALL
Nice room, I liked the complimentary tea, coffee and water, and even more the fact that it was refilled.
Reception was very helpful.
Easy access to downtown.
Plenty of places to eat nearby as well.
Customer review rating 4.5/5
Alexis A.
Couples
-
Confirmed reviews ALL
Only stayed for a night and a bit but the stay was lovely. Room was quite large and had room for my boyfriend and I to comfortably move around. The pool was a but disappointing but it is to be expected of a city property.
Dear Alexis,
Thank you so much for your lovely review!
We’re very happy to hear that you enjoyed your stay and found the room spacious and comfortable. It’s great to know that you and your boyfriend had plenty of room to relax and that you were pleased with our location and the service from our team.
We also appreciate your honest feedback regarding the pool and our sustainability efforts. Your comments about providing more information on reducing housekeeping, water, and laundry usage are very helpful, and we’ll be sure to share them with the appropriate team.
Thank you again for your 9/10 rating and for recommending us. We hope to welcome you both back to Novotel Toronto North York in the future!
Warm Regards,
Rohil Bhattacharya
Novotel Toronto North York
Customer review rating 0.5/5
Liam T.
Couples
-
Confirmed reviews ALL
**Formal Hotel Complaint & Refund Request**
I am extremely disappointed with our recent stay. I booked this room specifically for my girlfriend's birthday because I wanted to give her a comfortable, relaxing experience and make her feel special. I spent a significant amount of money on this hotel stay with the expectation that the room and amenities would provide the experience I was paying for. Unfortunately, the stay was nowhere close to what I had planned for her.
From the moment we arrived, the front desk staff were not particularly helpful or welcoming. Whenever we had questions or concerns, we did not feel that the staff were interested in assisting us or finding a solution.
One of the major issues was the television. We attempted to cast from our phones and use YouTube or other streaming services so that we could actually enjoy something in the room. Nothing worked. The only channels available were essentially CP24 and CBC, leaving us with very limited entertainment options.
When we contacted the front desk for assistance, we were told that the TV "doesn't work" and that this was apparently "how Expedia deals with their bookings." We were then told that none of the hotel's TVs have casting, YouTube, or other streaming options and that we would have to speak with Expedia about it.
I found this response extremely frustrating. I understand that the reservation was made through Expedia, but the hotel is responsible for the condition and amenities of its own rooms. If the TVs do not offer casting, YouTube, or other entertainment options, that should be clearly disclosed to guests before they pay for the room. We were not made aware of these limitations when booking.
The bathroom was another issue. When we went to shower, the water was not draining properly and began pooling in the bathtub. This was uncomfortable and clearly a maintenance issue that should have been identified and addressed before the room was given to a guest.
What makes this especially disappointing is that this was not simply a regular overnight stay. **This was my girlfriend's birthday.** I specifically booked this room and spent the money because I wanted to give her a nice experience and a comfortable getaway. Instead, I found myself dealing with basic room issues and unhelpful customer service, which took away from what was supposed to be a special occasion.
I also feel that we were not properly informed about what amenities were and were not available. If the hotel does not provide functional streaming services, casting, or a reasonable selection of television channels, guests should be made aware of this before booking. These are amenities that many guests reasonably expect when paying a significant amount for a hotel room.
I paid for a hotel experience, not simply a place to sleep. Unfortunately, the overall experience did not justify the amount of money I spent, and it certainly did not provide the birthday experience I had intended for my girlfriend.
Given the circumstances, I am requesting a **refund or substantial partial reimbursement** for the stay. I believe this would be a fair resolution considering the issues with the room, the lack of functioning entertainment amenities, the bathroom drainage problem, the lack of assistance from staff, and the fact that several limitations were not disclosed to us prior to booking.
I hope management will take this complaint seriously and consider how disappointing this experience was, particularly given the reason for our visit. I would appreciate a response regarding what can be done to compensate us for the experience and the money we spent.
Customer review rating 4.5/5
Felix S.
Couples
-
Confirmed reviews ALL
breakfast and late checkout
Dear Felix,
Thank you so much for your wonderful feedback!
We’re very happy to hear that you enjoyed your stay with us and found our location convenient, especially with the subway being so close. It’s also great to know that you enjoyed our breakfast and that the late checkout made your stay even more comfortable.
We truly appreciate your 9/10 rating and recommendation. We hope to have the pleasure of welcoming you back to Novotel Toronto North York again soon!
Warm Regards,
Rohil Bhattacharya
Novotel Toronto North York
Customer review rating 5.0/5
Philippe P.
Couples
-
Confirmed reviews ALL
Quick check in, quiet room. Direct access to the public transports. Noboby spoke french :-(
Customer review rating 2.0/5
Erez A.
Families
-
Confirmed reviews ALL
See above
Dear Erez,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that your experience did not meet your expectations, particularly regarding the hospitality and your arrival experience. We always want our guests to feel welcomed and well taken care of, so we’re disappointed to hear that this was not the case during your stay.
If you don’t mind sharing, could you please let us know a little more about what happened during your stay and what aspects of the service or hospitality left you disappointed? Your feedback would help us better understand what went wrong and address it with the appropriate team.
We also appreciate your comments regarding the WiFi speed and will share this with our team for review.
Thank you again for bringing this to our attention.
Warm Regards,
Rohil Bhattacharya
Novotel Toronto North York
Customer review rating 4.0/5
Joseph M.
Couples
-
Confirmed reviews ALL
Excellent in most ways, but falling short in some others. Note where things fell short: the restaurant is bare bones and as closing time approaches it's not very good/welcoming at all. My room (1706) was fine but for: a filthy air vent in the bathroom, no clothes or towel hooks in the bathroom, and hot water hot enough to deliver first degree burns. In the main room the print on the wall has slipped in its frame and the heater vents are in need of cleaning.
Dear Joseph,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the issues you experienced during your stay. The concerns you mentioned regarding the bathroom vent, heater vents, missing hooks, and the hot water are certainly not the experience we want to provide our guests. We truly appreciate you bringing these to our attention, and we will make sure they are addressed with the appropriate teams.
We’re also sorry to hear about your experience with the restaurant and bar service. Could you please let us know if you visited the restaurant for breakfast or dinner? This will help us look into your experience with the team.
Thank you again for your honest feedback, Joseph, and we hope to have the opportunity to provide you with a much better experience in the future.
Warm Regards,
Rohil Bhattacharya
Novotel Toronto North York
Web-users rating
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Frequently asked questions
Novotel Toronto North York is located at 3 Park Home Avenue, North York, M2N 6L3 Toronto, Canada. We offer direct indoor access to the North York Centre subway stop and are just 100 m from the railway station and bus stop. Our hotel is near the Meridian Arts Centre, Yorkdale Mall, and 2 km from the Highway 401 exit.
Novotel Toronto North York offers a variety of accommodations including:
Superior room with 1 king bed
Executive room with 1 king bed, 2 double beds, or 1 king bed and pull out sofa
Balcony room with 1 king bed
Cityview 1BR suite with 1 king bed and sofa bed
North Rose 1BR suite with 1 queen bed and sofa beds
Our Executive rooms and suites are ideal for families and business travelers.
At Novotel Toronto North York, we provide a range of amenities to enhance your stay:
Free Wi-Fi and air conditioning
Secure indoor parking for an additional fee
Breakfast buffet or à la carte for an additional fee
Heated indoor pool and 24/7 fitness center
Trio Restaurant and Trio Bar
Wheelchair accessibility and pet-friendly Executive rooms for an additional fee
7 meeting rooms and a business center
Novotel Toronto North York invites you to dine at Trio Restaurant, serving international cuisine, or relax at Trio Bar. Breakfast is served from 6:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends. We offer a children's menu, vegetarian options, and a sophisticated atmosphere for your dining experience.
At Novotel Toronto North York, check-in starts from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Novotel Toronto North York regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Novotel Toronto North York using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Pets are allowed at Novotel Toronto North York for an additional fee. Please note that only Executive rooms are designated as pet-friendly, and we must be notified in advance. A maximum of 2 pets is allowed per room.
Novotel Toronto North York features 7 versatile, light-filled meeting rooms perfect for any occasion. Our largest space can accommodate up to 300 seats, and we provide a business center with support staff. High-speed Wi-Fi is available throughout our meeting facilities to ensure your event runs smoothly.
Novotel Toronto North York is a wonderful venue for weddings and events, whether you prefer an intimate gathering or a grand occasion. Our facilities include 7 versatile spaces with a maximum banquet capacity of 220 guests. We are dedicated to making your dream event come true in our light-filled spaces.
Novotel Toronto North York is a wheelchair accessible hotel featuring 8 rooms specifically designed for people with reduced mobility. Our facilities include elevators to all floors, accessible parking, and accessible service in our Trio Restaurant and Trio Bar. We strive to ensure a comfortable stay for all our guests.
Yes, Novotel Toronto North York allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
You can easily explore several attractions on foot from Novotel Toronto North York:
Cineplex Cinema Empress Walk - 1 minute
Mel Lastman Square - 1 minute
Douglas Snow Aquatics Centre - 1 minute
Empress Walk Shopping District - 1 minute
Trio Restaurant - 7 minutes
Novotel Toronto North York supports business travelers with 7 versatile meeting rooms and a self-service business center with support staff. Each room features a business desk and free Wi-Fi to keep you productive. You can also start your day with our breakfast options starting at 6:00 AM on weekdays.
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