Novotel Toronto North York 3.5 stars

Customer review rating (ALL Rating) 3.8/5 991 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Web corner and free WIFI in the entire hotel.

  • Nespresso coffee in all rooms

  • Direct indoor access to Toronto's subway-North York Centre stop

  • Executive rooms only designated as pet friendly rooms. Must be notified in advanced/Fees Apply

  • 15 km to downtown Toronto, and 20 km to YYZ Pearson International Airport

Our accommodation(s)

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Hotel location

Novotel Toronto North York

3 Park Home Avenue, North York
M2N 6L3 TORONTO
Canada

GPS:43.769185, -79.413065

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  991 reviews

TripAdvisor Rating  3.5/5  1,238 reviews

Customer review rating 1.5/5

Marie-josee M. Business - Confirmed reviews ALL

Disappointed with the service answers which were all different. The general manager was away on holidays and nobody else could sort out. When he or she returns I hope to get a call at 61….

Dear Marie-Josee M., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Novotel Toronto North York

Good with caveats

Customer review rating 3.5/5

Sasha Families - Confirmed reviews ALL

We booked a suite for our family of 4 - one king + 2 pull-outs. The staff we dealt with were all friendly and helpful, our server at dinner in particular was very attentive and made an origami for my daughter which she really enjoyed. The suite was lovely but with one key problem: there was no way to open both pull-out couches at the same time, which really defeated the purpose of having two and was the key differentiator for our booking, so we ended up with one kid sleeping on a couch. They didn't mind, but it did bother me considering the premium we paid for the suite.

Dear Sasha, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short, we will try to set the couches in such a way that they can be opened at the same time and please in the future call front desk for assistance that way we can rectify and assist right away. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Novotel Toronto North York

Lack of Light

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Pros Beds were comfortable Staff was very friendly and accommodating Cons There is a serious lack of lighting in your hotel rooms. The first room I was put in had no bedside tables or lights other than one by the door, one over the desk and one near a couch. Come night, I wouldn't have been able to see anything. I was moved to a new room (which was handled very well by your staff) that had a big lit up headboard, nightstands and reading lights. There was also a light over the desk but that didn't actually turn on. Overall, that was better but the lighting was still SO DIM. It was essentially romantic mood lighting but I wanted to actually be able to see. It was really frustrating and clouded the whole stay. Maid service didn't really do anything? I think they basically just made the bed and that's about it. That might have been the only thing provided but it was odd.

Dear Caitlin, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Novotel Toronto North York

Well located hotel to my business office

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Quality of the room is sub-standard

Dear Vincenzo, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Novotel Toronto North York

Did the job

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Nice clean room, had all I needed. I wish the gym was open.

Dear Amanda P., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jermaine Front Office Manager

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Other web-users rate our hotel

  • 864 reviews 8.8/10 Location
  • 1,211 reviews 5.8/10 Room
  • 901 reviews 7.6/10 Service
  • 31 reviews 4.8/10 WiFi
  • 524 reviews 5.3/10 Cleanliness
  • 185 reviews 6.5/10 Breakfast
  • 131 reviews 1.7/10 Pool
  • 13 reviews 8.7/10 Bar

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