Novotel Toronto North York Hotel 3 stars

Customer review rating 4.1/5 6,941 reviews
Novotel Toronto North York
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+ 26 Services
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Room 1

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Hotel extras

  • Web corner and free WIFI in the entire hotel.

  • Hot breakfast buffet, relaxed modern dining

  • Modern fitness center, sauna, heated pool

  • Choice of versatile spaces for your event

  • 2 minutes to subway, 25-minute ride downtown

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Golf course 18 holes (Nearby)
  • Outdoor tennis court (Nearby)
  • Jogging track
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Toronto North York

3 Park Home Avenue
North York
M2N 6L3
toronto
canada

Tel: +14167332929

Fax: (+1)4167333403

Contact email

Check-in from 15h00

Check out up to 12h00

  • TORONTO TRANSIT COMMISSION :   YONGE NORTH YORK CENTR

  • NORTH YORK CENTRE :   YONGE NORTH YORK CENTR

  • By plane

    TORONTO ISLAND AIRPORT At 27.36km / 17 miles

  • By plane

    TORONTO PEARSON At 22.53km / 14 miles

  • By car

    EXIT NO.369 (HWY 401) At 2km / 1.25 miles

  • By train

    UNION STATION At 16km / 9.94 miles

GPS :43.769185, -79.413065

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior room with 1 king bed

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Executive room with 1 king bed

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Executive room with 2 double beds

  • Max. number of persons: 4
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Executive room with 1 king bed and pull out sofa

  • Max. number of persons: 4
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Balcony suite

  • Max. number of persons: 2
  • Area: From 23
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

1 bedroom suite

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

TRIO RESTAURANT

Type of cuisine: International

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TRIO BAR

Photo non contractuelle / Strictly non binding

Trio Bar offers a wide variety of drinks, from beer and wine to cocktails. Great atmosphere, good food and great drinks are what makes Trio Bar stand out.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 260

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Novotel Toronto North York

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

6,941 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,102 reviews

Customer review rating 4.1/5

Anonymous Business - 21/02/2020 Confirmed reviews ALL

Kitchen catering not clean. No vegan options for breakfast.

Location was perfect

Customer review rating 4.1/5

Connor M. Business - 19/02/2020 Confirmed reviews ALL

I came down for a conference at the Service Canada building, which is located 2 blocks away from the hotel. The location of the hotel made it easy to go to and from the office. Easy access to the food court and subway made it easier to travel to Downtown/Scotiabank Arena.

Mr. Connor M., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto North York Team.

Good location, lots of restaurants and shops

Customer review rating 4.1/5

Anonymous Business - 18/02/2020 Confirmed reviews ALL

Room was comfortable and quiet, staff were courteous and helpful

Dear Cheryl A., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto North York Team.

Well located, great restaurant, great room service, but a bad experience.

Customer review rating 4.1/5

Hong L. Business - 17/02/2020 Confirmed reviews ALL

Everything was great, except for one. I booked for three nights, but at noon of the second day a staff banged on my door and asking quite impatiently when was I checking out. I said tomorrow, but the staff didn't believe me, and said the front desk will call me, with this expression like I was lying. I would otherwise give a 9/10, but this really ruined my experience at this hotel.

Dear Hong L., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto North York. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We will speak with the housekeeping team to ensure that staff approach guests in a friendly and courteous manner. My apologies for the inconvenience you had encountered, due to miscommunication between the front office and housekeeping team. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Novotel Toronto North York Team

Good stay

Customer review rating 4.1/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

I was staying at the hotel for a business meeting The staff were all excellent. Fatima handled all the needs for my meeting and it was perfect. Trio head gal sat me down w a fresh pot of coffee and pastries even though I arrived after they had closed for breakfast. Please note the bed in my room has metal projectiles covered by the bed skirt. Three on one side under the mattress. Dangerous.

Dear Shannon D., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team and Fatima. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for also notifying us regarding the bed frame, I have made sure maintenance looks after this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto North York Team
Customer review rating 4.1/5

Anonymous Business - 15/02/2020 Confirmed reviews ALL

Very good experience

Mr. Tony C., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto North York Team.

Good location. Rooms are mediocre. Shower is terrible

Customer review rating 4.1/5

Anonymous Business - 15/02/2020 Confirmed reviews ALL

I pick u for location. Parking access is poor and elevator was broken. House phone on the floor was broken. Shower is not good (too complicated) and not consistent temperature Couch in room is uncomfortable

Dear Jane Elizabeth O., Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have taken the appropriate measures to address the house phone issue on the 5th floor with the maintenance team, it seams additional wiring work is needed to be done for the phone. I have also mentioned your comment regarding the shower water temperature to maintenance as well. The parking elevator was under maintenance by the North York Centre building and has now been fixed, unfortunately you were effected by this maintenance work. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Needs major improvement

Customer review rating 4.1/5

Viqar Business - 14/02/2020 Confirmed reviews ALL

The first impression established by the broken sink in the washroom, dirty floor of the shower area, old and smelly towels (buy some new), very uncomfortable pillows, very dirty carpet, extremely dusty and faulty room heating system, a lot to describe but have other commitments

Dear Mr. S., Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. We are sorry that it did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior stay for every guest; therefore your feedback is very important to us. Please rest assured that we have taken the appropriate measures to address your comments in order to improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Well located and friendly

Customer review rating 4.1/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

Very good experience. Room is always clean. Breakfasts are very nice with a mix of eggs, breads, meat and fruit. Suppers, "Winterlicious" menu and room service all offer very tasty food. Gym is good but small. Gym equipment needs fine tuning- one elliptical machine doesn't work and the step machine needs oiling. I did advise the front desk about this but action as not yet been taken.

Dear Leslie-Anne, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. At Novotel, we strive to provide a superior stay for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to fix our gym equipment in order to prevent future problems. We appreciate your sharing your concerns, and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team
Customer review rating 4.1/5

Anonymous Business - 08/02/2020 Confirmed reviews ALL

Great location, close to the subway and restaurants

Dear Kimberley, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team
Customer review rating 4.1/5

Sarah Business - 07/02/2020 Confirmed reviews ALL

The door card scanner to my room was consistently not working and I couldn't get inside. Even when someone "fixed" it, it was not actually fixed. To have to call someone to enter my room each time was inconvenient. The room was also very very cold in the washroom and near the bed closest to the door. There was a large draft from the hallway, and it was as if the heater in the room only spread heat halfway into the room. These are all small things but they do add up to make a slightly uncomfortable stay, or one that is not stellar.

Dear Sarah, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. We are sorry that it did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior stay for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments in order to prevent future problems. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Well located

Customer review rating 4.1/5

Zootopia Families - 05/02/2020 Confirmed reviews ALL

Well located, excellent services

Dear Betty, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Well located, Good stay

Customer review rating 4.1/5

Anonymous Business - 05/02/2020 Confirmed reviews ALL

The hotel was located perfectly to where my company is.

Dear Mackenzie Elizabeth, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. At Novotel, we strive to provide superior service for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue with the receipt in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Ok

Customer review rating 4.1/5

Anonymous Business - 05/02/2020 Confirmed reviews ALL

There for business meetings and training

Dear Elric, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior stay for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with the temperature in order to prevent any future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Fine

Customer review rating 4.1/5

Ray Friends - 05/02/2020 Confirmed reviews ALL

Came down for a buddy’s 50th. Quick check in, but very disappointed that no caa or corporate rate, and no mention the pool was out of service. This also wasn’t communicated over the phone while booking, so that was frustrating. Split the bill at checkout, but it still hasn’t been processed 3 days later. Good breakfast buffet.

Dear Ray, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. At Novotel, we strive to provide a superior stay for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments in order to improve the quality of services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Average

Customer review rating 4.1/5

Egon Business - 04/02/2020 Confirmed reviews ALL

Easy check in and relatively smooth parking. However, the bed was not comfortable and the room could use some updating. Other than that, a relatively enjoyable stay.

Dear Egon Venn, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. At Novotel, we strive to provide a superior stay for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments in order to improve the overall quality of our services. We appreciate your review and hope to welcome you again at our hotel very soon. Sincerely, Novotel Toronto North York Team

Nice location

Customer review rating 4.1/5

Anonymous Families - 03/02/2020 Confirmed reviews ALL

Not a kid friendly hotel at all by any means. Pool out of service, no atrium for parents or kids to hang out in. Your hotel is beautiful.. minus the rooms being incredibly small. And the parking garage exit being broken all weekend

Dear Kelly-ann, Thank you for taking the time to share your comments regarding your stay at the Novotel Toronto North York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow us to express our sincerest apologies and rest assured that we are taking the appropriate measures to address your comments in order to prevent future problems. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team
Customer review rating 4.1/5

Dr. P. F. Business - 03/02/2020 Confirmed reviews ALL

Basically, some of your older rooms are totally unacceptable for today's business traveler. There are no electrical outlets near the sides of the bed so you cannot plug in a phone charger and the lighting over the bed (actually those stupid light panels that shine out into the room) are absolutely useless. The wifi is slow and the prices in the restaurant are not competitive.

Dear Peter, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. We are sorry that it did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior stay for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments in order to improve the quality of our services and facility. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

good location but over charged and out of date facilities

Customer review rating 4.1/5

Minsheng S. Business - 31/01/2020 Confirmed reviews ALL

The location is great. It is very easy to access the subway, bus stations and restaurants. During my stay(from Jan 12 to Jan 31), I had stayed in two rooms. In one of the rooms, the shower door can't close. After a shower the water flows on the floor. The electric sockets are not installed(or maintained) appropriately a,d they are moving. The price is too high. Originally I planed to stay up to Feb 14(originally I planed to stay to Feb 8 but need more time fin Toronto to finish assignment). Today I moved to Liberty Suite Hotel which is located on 7191 Yonge St. The price is just half ($99 vs $215). The facilities here are much newer than Novtel's and it is very easy to access the public transportation too.

Dear MInsheng, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. We are sorry that it did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior stay for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you've encountered during your stay in order to prevent future occurrence. We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Stay was satisfactory

Customer review rating 4.1/5

Catherine Business - 31/01/2020 Confirmed reviews ALL

I stayed at Novotel because my meeting was held in a conference room. Overall, my experience was good. The room seemed very tight, and television station access was a bit limited; breakfast was ok but it seemed like a limited selection for a buffet.

Dear Catherine, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. At Novotel, we strive to provide a superior stay for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments in order to improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team
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