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Novotel Toronto North York Hotel 3 stars

Customer review rating 4.2/5 7,008 reviews

Novotel Toronto North York
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+ 26 Services
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Room 1

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Children's age

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Hotel extras

  • Web corner and free WIFI in the entire hotel.

  • Hot breakfast buffet, relaxed modern dining

  • Modern fitness center, sauna, heated pool

  • Choice of versatile spaces for your event

  • 2 minutes to subway, 25-minute ride downtown

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Golf course 18 holes (Nearby)
  • Outdoor tennis court (Nearby)
  • Jogging track
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Our hotel is temporarily closed until June 15, 2020. We look forward to welcome you back real soon. Meanwhile, do not hesitate to contact our customer services for any further information https://all.accor.com/gb/help/contact.shtml

Hotel location

Novotel Toronto North York

3 Park Home Avenue
North York
M2N 6L3
toronto
canada

Tel: +14167332929

Fax: (+1)4167333403

Contact email

Check-in from 15h00

Check out up to 12h00

  • TORONTO TRANSIT COMMISSION :  YONGE NORTH YORK CENTR

  • NORTH YORK CENTRE :  YONGE NORTH YORK CENTR

  • By plane

    TORONTO ISLAND AIRPORT At 27.36km / 17 miles

  • By plane

    TORONTO PEARSON At 22.53km / 14 miles

  • By car

    EXIT NO.369 (HWY 401) At 2km / 1.25 miles

  • By train

    UNION STATION At 16km / 9.94 miles

GPS :43.769185, -79.413065

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior room with 1 king bed

  • Max. number of persons: 3
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with 1 king bed

Accessible room
  • Max. number of persons: 3
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with 2 double beds

Accessible room
  • Max. number of persons: 4
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with 1 king bed and pull out sofa

Accessible room
  • Max. number of persons: 4
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

TRIO RESTAURANT - Closed.

Type of cuisine: International

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TRIO BAR

Non contractual photo

Trio Bar offers a wide variety of drinks, from beer and wine to cocktails. Great atmosphere, good food and great drinks are what makes Trio Bar stand out.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 260 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Novotel Toronto North York

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

7,008 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,109 reviews

Great experience

Customer review rating 4.2/5

Anonymous Business - 24/03/2020 Confirmed reviews ALL

Great staff, loved the breakfast Warm environment

Dear Nancita K., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.2/5

Anonymous Business - 23/03/2020 Confirmed reviews ALL

Staff were very accommodating for our event on the Sunday.

Dear Lorraine L., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great place to stay!

Customer review rating 4.2/5

Lee H. Business - 19/03/2020 Confirmed reviews ALL

Hotel was clean, staff were friendly.

Dear Lee H., Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto North York Team

Hotel ok, Parking a nightmare

Customer review rating 4.2/5

Asa Business - 18/03/2020 Confirmed reviews ALL

The beginning and end of my stay is what gave this hotel a low rating. There is construction happening (stayed March 10-12, 2020) and the signage in the underground parking area is lacking. It took me 25 minutes to find a parking spot and took me 15 minutes trying to find the exit when I was leaving. The hotel room was typical - I was in what looked to be a renovated room. Wifi was decent, bed was comfortable. I was in an executive room and I had a robe and slippers during my stay, which was nice.

Dear Angel A., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto North York. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We have taken into account your comment regarding the parking. Unfortunately this is not owned and or operated by the hotel. We will however look to ensure proper signage is available for the hotel guests. We hope on your next stay the parking improvements would be complete. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Novotel Toronto North York Team

well located top services a real Novotel experience

Customer review rating 4.2/5

Ben Solo - 17/03/2020 Confirmed reviews ALL

I use this North York Novotel frequently when in Toronto on visits. I have always been very satisfied. The location with easy access form the 401 an on the inside from a mall development is excellent. Direct access to the subway is another feature. Rooms are well designed in the Accor standard and clean. My criticism concerns the parking arrangement where the ticket machine needs repair so that the in and out arrangements do not have to authorized at the desk every time one uses the car!

Dear Benno N., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The parking system is very new, and the garage owners are aware of the current issue with validation of the ticket for every use. They are trying to resolve this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto North York Team
Customer review rating 4.2/5

Anonymous Business - 16/03/2020 Confirmed reviews ALL

Fire alarm was annoying and no compensation in anyway was given or apology

Dear Jessie Pasoua, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. We are sorry that it did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior stay for every guest; therefore your feedback is very important to us. Please rest assured that we have taken the appropriate measures to address the fire alarm and rest assured that our guests' safety is our top priority. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Everything was up to expectation

Customer review rating 4.2/5

Ram Couples - 15/03/2020 Confirmed reviews ALL

the only reason i didnt give a 10 is because if you sit on the edge of the bed it almost flips over

Dear Ramanan, Thank you for taking the time to review your recent stay at Novotel. We appreciate your feedback and hope to welcome you again very soon... Sincerely, Novotel Toronto North York Team

Good stay

Customer review rating 4.2/5

Anonymous Business - 14/03/2020 Confirmed reviews ALL

Nice room, lots of restaurants in the area, the subway station is in the basement of the building.. hotel is connected to small mall. Staff friendly and accommodating. Good stay overall. Will stay again.

Dear Lena, We appreciate your comments regarding your recent experience at the Novotel Toronto North York. We are glad to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your feedback, and we hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Good stay

Customer review rating 4.2/5

John L. Business - 13/03/2020 Confirmed reviews ALL

It was a good stay , but; for the second time the fire alarm went off after midnight. Lost my valuable beauty sleep. Frustrating.

Dear Mr. l., Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. At Novotel, we strive to provide a superior stay for every guest; therefore your feedback is very important to us. Please accept our sincerest apologies for the inconvenience caused by the fire alarm and rest assured that our guests' safety is our top priority. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Comfortable renovated room, easy check in and out

Customer review rating 4.2/5

Karen B. Business - 13/03/2020 Confirmed reviews ALL

I was in a newly updated room which was very comfortable. Quiet surrounds. Very easy check in and express check out are huge assets!

Dear Karen, We very much appreciate your comments regarding your stay at the Novotel Toronto North York. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto North York Team
Customer review rating 4.2/5

Anonymous Business - 13/03/2020 Confirmed reviews ALL

Very very helpful and polite...it is a genuine courtesy

Dear Donna, We very much appreciate your comments regarding your stay at the Novotel Toronto North York. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto North York Team.
Customer review rating 4.2/5

Anonymous Business - 13/03/2020 Confirmed reviews ALL

Comfortable rooms/beds. Clean. Professional and friendly front desk staff. Very pleasant custodial team. I wish the hotel restaurant had more variety on their menu.

Dear Tara, We very much appreciate your comments regarding your stay at the Novotel Toronto North York. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and we will take your suggestion into consideration in order to improve the variety of our menu. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel North York Team

Great stay, helpful staff and clean housekeeping.

Customer review rating 4.2/5

Suki G. Business - 12/03/2020 Confirmed reviews ALL

The staff was very kind and helpful. The room was clean and housekeeping did a great job.

Dear Sukhvir, We appreciate your comments regarding your stay at the Novotel Toronto North York. We are delighted to read that you had a great stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your feedback, and we hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Well located, excellent service

Customer review rating 4.2/5

Samaa E. Business - 11/03/2020 Confirmed reviews ALL

Spent 4 days at a conference meeting. The staff was extremely helpful and courteous. Meals were healthy and very well presented. Again excellent service. A couple of recommendations: - install safety bars in the bathroom, on the walls of the bathtub and next to the toilet. - would be appreciated if instructions on how to use the tapes for the shower, were provided.

Dear Samaa, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. At Novotel, we strive to provide a superior stay for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your recommendations in order to improve the overall quality of our services and facility. We appreciate your feedback and hope to welcome you again very soon! Sincerely, Novotel Toronto North York Team

A wonderful stay

Customer review rating 4.2/5

Soraya K. Business - 11/03/2020 Confirmed reviews ALL

The front desk was polite, pleasant and helpful and that set the tone.the food was outstanding and the servers were wonderful.the sound system was perfect and every event was smooth and problem free. Thankyou for treating us to the womens day cake. We loved it.

Dear Soraya k., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are delighted that you enjoyed the special women's day treat. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto North York Team.

easy access and walking distance to office.

Customer review rating 4.2/5

Rob Business - 11/03/2020 Confirmed reviews ALL

painless and easy

Dear Robert, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Good stay

Customer review rating 4.2/5

Yu S. Business - 11/03/2020 Confirmed reviews ALL

Clean and beautiful paints in the room

Dear Yu S., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto North York Team.
Customer review rating 4.2/5

Anonymous Business - 10/03/2020 Confirmed reviews ALL

There was someone else's hair in my shower before I got to the shower. I've had other issues with the cleanliness of my room in the past.

Dear Maya P., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto North York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the cleanliness of the room with our house keeping manager in order to prevent any future occurrence. I have placed a comment in your profile to ensure that your room is inspected by our manager prior to your check in on your next stay with us. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Well priced, love the balcony

Customer review rating 4.2/5

Deborah P. Solo - 10/03/2020 Confirmed reviews ALL

Very nice, your staff were superb. Loved the room however, it could use just a little renovation, with a few areas getting a little worn... But really love Novotel!

Dear Deborah P., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

well located friendly staff

Customer review rating 4.2/5

Anonymous Friends - 09/03/2020 Confirmed reviews ALL

Room with 2 beds only one coffee pod for the morning. Safe would not open not usable. Convenient location.

Dear Stacy, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. At Novotel, we strive to provide a superior stay for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue with the safe and coffee pod availability in order to prevent future occurrence. We appreciate your sharing your concerns, and hope to welcome you again very soon... Sincerely, Novotel Toronto North York Team
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