Novotel Toronto North York 3.5 stars

Customer review rating (ALL Rating) 3.9/5 1,157 reviews

Best price
guarantee
Novotel Toronto North York - Image 1
Novotel Toronto North York - Image 2
Novotel Toronto North York - Image 3
Novotel Toronto North York - Image 4
3 Park Home Avenue, North York, M2N 6L3 TORONTO, Canada

Description

Hotel extras

  • Secure paid underground parking garage with a 6.1ft/1.8m height clearance. EV charging station

  • Book meeting spaces for any occasion. Email dos@novotelnorthyork.com

  • Direct indoor access to Toronto's subway-North York Centre stop

  • Executive rooms only designated as pet friendly rooms. Must be notified in advanced/Fees Apply

  • 15 km to downtown Toronto, and 20 km to YYZ Pearson International Airport

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Toronto North York

3 Park Home Avenue, North York
M2N 6L3 TORONTO
Canada

GPS:43.769185, -79.413065

Telephone
Fax +1 416-733-3403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,157 reviews

Customer review rating 0.5/5

Julie P. Business - Confirmed reviews ALL

The room wasn't that clean when I arrived. Water was missing for the first night. Then my room had cold water but no hot water. No one advised that water was suppose to be back normally. So I thought that all room had an issue with the hot water. Another client also confirmed that his room was also having only cold water. It took 2 days before getting hot water back in my room.

Dear Guest, Thank you for taking the time to share your feedback about your recent stay at Novotel Toronto North York. I sincerely apologize that your experience did not meet your expectations. Unfortunately, on February 10th at approximately 5:00 p.m., an unforeseen incident occurred when a sprinkler pipe from the connecting building burst and flooded our basement mechanical room. This unexpected situation triggered the safety shut-off for our water tanks and heating boosters, resulting in a temporary disruption to both cold and hot water service. Our team immediately made restoring water service our top priority. We are pleased that cold water was successfully restored to all units by 11:00 p.m. that same evening. Due to the significant amount of water in the mechanical area, some damage occurred to one of our hot water boosters. However, our maintenance team worked tirelessly throughout the night, and hot water was fully restored by 8:00 a.m. on February 11th — bringing the building back to full operation in less than 15 hours. We understand that this disruption caused inconvenience and discomfort. During the outage, our team distributed bottled water to guests for drinking, brushing teeth, and other essential needs. We truly appreciate the patience and understanding shown while our team worked diligently to resolve the matter as quickly as possible. As a gesture of goodwill and to compensate for the inconvenience you experienced, we would be pleased to offer you complimentary parking or breakfast during your next stay with us. Please feel free to contact us directly so we can make the appropriate arrangements for you. Thank you again for your comments. We sincerely hope to have the opportunity to welcome you back and provide you with a seamless and comfortable stay in the near future. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada T +1 (416) -733-2929 Email ma… NOVOTEL.COM/novoteltorontonorthyork ALL.COM

Customer review rating 3.5/5

Lindsay W. Families - Confirmed reviews ALL

I stayed 3 nights with my daughter. The bathroom door didn’t close. Everyday I put the “do” on the door and not once did anyone come in to change the garbage or leave new towels. The lobby looks so modern, but the rooms don’t have smart TVs and only have USB ports for charging.

Dear Guest, Thank you for sharing your feedback. We’re glad to hear that you found the room clean, but we sincerely apologize for the inconveniences you experienced with the bathroom door, towel replacement, and garbage service. Your comments regarding the room amenities and maintenance have been shared with our team to help us improve the guest experience. We appreciate your input and hope to have the opportunity to welcome you and your daughter back for a more comfortable stay in the future. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada T +1 (416) -733-2929 Email ma… NOVOTEL.COM/novoteltorontonorthyork ALL.COM

Customer review rating 3.0/5

Robert H. Business - Confirmed reviews ALL

Room was OK, but one night without water and next morning without hot water. Room not made up on one day, food in restaurant is limited.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Toronto North York. I am truly sorry that your experience did not fully meet your expectations. We sincerely apologize for the disruption you experienced with the water service. On February 10th at approximately 5:00 p.m., an unforeseen incident occurred when a sprinkler pipe from the connecting building burst and flooded our basement mechanical room. This caused our safety system to automatically shut off the water tanks and heating boosters. Our team immediately made restoring service our top priority. Cold water was successfully restored to all units by 11:00 p.m. that same evening. Due to the significant flooding, one of our hot water boosters sustained damage; however, our maintenance team worked throughout the night, and we were pleased to have hot water fully restored by 8:00 a.m. on February 11th — bringing operations back to normal in less than 15 hours. During the outage, we provided bottled water to guests for drinking and essential needs, and we truly appreciate everyone’s patience and understanding during this unexpected situation. I also apologize that your room was not serviced on one of the days of your stay. This is certainly not the standard we aim to deliver, and your comments have been shared with our housekeeping team to ensure better follow-up moving forward. Regarding the restaurant, we appreciate your feedback about the limited food selection. We are continuously reviewing our offerings and will take your comments into consideration as we work to improve our menu variety and overall dining experience. Thank you again for your valuable feedback. We hope you will give us another opportunity in the future to provide you with a much more seamless and enjoyable stay. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada T +1 (416) -733-2929 Email ma… NOVOTEL.COM/novoteltorontonorthyork ALL.COM

Customer review rating 4.0/5

Jeremi P. Business - Confirmed reviews ALL

Beautiful rooms, well built. Had no hot water for my first day and half of the cardio machines are defective in the gym. Nonetheless would stay again!

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Toronto North York. I sincerely apologize that your experience did not fully meet your expectations. While we are very pleased to hear that you found your room comfortable and beautifully designed, I truly regret the inconvenience you experienced with the hot water during the first part of your stay. Unfortunately, due to unforeseen circumstances, a sprinkler pipe from the connecting building burst and flooded our basement mechanical room on February 10th at approximately 5:00 PM. This incident triggered the safety shut off for our water tanks and heating boosters. Our team responded immediately and worked diligently to restore water service as quickly as possible. Cold water was successfully restored by 11:00 PM that same evening. Due to the extensive flooding, the water booster responsible for heating was damaged; however, our maintenance team continued working overnight, and we were pleased to have hot water fully restored by 8:00 AM on February 11th. We understand that this situation caused significant inconvenience, and we sincerely regret the discomfort it created. During the outage, our team purchased and distributed bottled water for drinking, brushing teeth, and other essential needs while repairs were underway. Thank you as well for highlighting the concerns regarding the cardio equipment in the gym. Your feedback has been shared with our maintenance team to ensure the necessary repairs are addressed promptly. We truly appreciate your understanding and are grateful that you would consider staying with us again. We look forward to welcoming you back and providing you with a seamless experience next time. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada T +1 (416) -733-2929 Email ma… NOVOTEL.COM/novoteltorontonorthyork ALL.COM

Customer review rating 2.0/5

Danielle F. Business - Confirmed reviews ALL

I realize that the water wasn’t the hotels problem. I was unsatisfied with the compensation from the lack of water and hot water for 15 hours

Dear Guest, Thank you for taking the time to share your comments regarding your recent stay at Novotel Toronto North York. I sincerely apologize that your experience did not meet your expectations, particularly regarding the water disruption and the compensation provided. As you mentioned, the water issue was the result of an unforeseen circumstance. On February 10th at approximately 5:00 p.m., a sprinkler pipe from the connecting building burst and flooded our basement mechanical room. This triggered the safety shut-off of our water tanks and heating boosters, resulting in a temporary loss of both cold and hot water. Our team acted immediately, restoring cold water service by 11:00 p.m. that same evening. Due to damage to one of our hot water boosters caused by the flooding, hot water was fully restored by 8:00 a.m. the following morning. Our maintenance team worked throughout the night to ensure the building was brought back to full operation in less than 15 hours. During this time, bottled water was distributed to guests for drinking and other essential needs. We completely understand how disruptive this situation was and sincerely regret the inconvenience it caused. As part of our efforts to assist during this time, we adjusted your parking charges for that night as a gesture of goodwill. However, we are sorry to hear that the compensation did not fully meet your expectations. Please know that your feedback is important to us, and we will continue reviewing our response procedures to better support our guests during unexpected events. Thank you again for sharing your experience. We truly hope to have the opportunity to welcome you back and provide you with a much more comfortable and seamless stay in the future. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada T +1 (416) -733-2929 Email ma… NOVOTEL.COM/novoteltorontonorthyork ALL.COM

Other web-users rate our hotel

  • 713 reviews 8.8/10 Location
  • 1,035 reviews 5.7/10 Room
  • 770 reviews 7.5/10 Service
  • 27 reviews 3.5/10 WiFi
  • 473 reviews 4.5/10 Comfort
  • 423 reviews 7.2/10 Cleanliness
  • 237 reviews 5.5/10 Value
  • 133 reviews 6.6/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Toronto