Novotel Toronto North York 3.5 stars

Customer review rating (ALL Rating) 3.9/5 1,122 reviews

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3 Park Home Avenue, North York, M2N 6L3 TORONTO, Canada

Description

Hotel extras

  • Secure paid underground parking garage with a 6.1ft/1.8m height clearance. EV charging station

  • Book meeting spaces for any occasion. Email dos@novotelnorthyork.com

  • Direct indoor access to Toronto's subway-North York Centre stop

  • Executive rooms only designated as pet friendly rooms. Must be notified in advanced/Fees Apply

  • 15 km to downtown Toronto, and 20 km to YYZ Pearson International Airport

Our accommodation(s)

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Hotel location

Novotel Toronto North York

3 Park Home Avenue, North York
M2N 6L3 TORONTO
Canada

GPS:43.769185, -79.413065

Telephone
Fax +1 416-733-3403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,122 reviews

TripAdvisor Rating  3.7/5  1,272 reviews

Customer review rating 2.5/5

Dimitri G. Families - Confirmed reviews ALL

Poor service by the 2 ladies at the front desk , who did not believe I was law enforcement , first responder, despite showing them my badge , in corrections our name is not displayed in our badge.. they were not very professional or friendly

Dear Dimitri G., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our hotel's amenities and location. However, I regret to learn about your experience with our front desk staff. Professionalism and respect are core values at our hotel, and your comments will be addressed to ensure better service in the future. We appreciate your understanding and hope to welcome you back. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York

Customer review rating 3.5/5

Wendy M. Y. C. Business - Confirmed reviews ALL

The chiller was not working on day 1 of my stay and I was ok. The temp outside was below zero. The shower don’t have curtains or door to close. The floor easily get wet. The water at 18th floor was not hot enough for the shower, making the experience overall just OK. I stayed in this hotel many years for business but this round I am a bit disappointed. The hotel did get the upgrade for certain things which is nice.

Dear Wendy, Thank you for sharing your feedback and for your continued loyalty to Novotel Toronto North York. I’m sorry to hear about the issues you experienced with the chiller, shower setup, and hot water during your stay. This is not the level of comfort we aim to provide, and I have shared your comments with our team for immediate follow-up. We’re glad you noticed the recent upgrades, and we appreciate your kind words about our staff and services. Your feedback helps us improve, and we hope to welcome you back for a smoother and more comfortable stay in the future. Warm regards, Rohil Bhattacharya Novotel Toronto North York

Customer review rating 4.5/5

Michael S. Business - Confirmed reviews ALL

The staff was friendly and helpful.

Dear Michael, Thank you for sharing your positive experience at our hotel. We are pleased to hear that you found your stay to be enjoyable, and we appreciate your kind words regarding our cleanliness and staff service. Your feedback is invaluable to us. Best Regards, Rohil Bhattacharya Novotel Toronto North York

Customer review rating 2.5/5

David T. Business - Confirmed reviews ALL

See above

Terrible Customer Service

TripAdvisor rating 1.0/5

Michelle W TripAdvisor review

Terrible service, spoke to front desk, and emailed my concerns - ZERO response. I made a mistake and booked a night earlier than needed, was considered a “no show” and they gave our 2 double bed room away for the fri/sat night. But they had a solution, and gave my family a king with pullout, made it sound like I wasn’t being charged since they filled it Thurs night. If I’m being charged full price for 3 nights, I expect the room I paid for. My teenagers do not fit on a pullout couch. Yes it was my mistake, but something should have been done to accommodate us. If I had known I was being charged anyways, I would not have agreed to their “solution”. Parking was also a nightmare, our vehicle didn’t fit in the garage attached, and the hours of the garage across the street cost us a lot more than it should have.

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Other web-users rate our hotel

  • 715 reviews 8.8/10 Location
  • 1,029 reviews 5.7/10 Room
  • 774 reviews 7.6/10 Service
  • 24 reviews 4.3/10 WiFi
  • 475 reviews 4.4/10 Comfort
  • 422 reviews 6.9/10 Cleanliness
  • 233 reviews 5.2/10 Value
  • 129 reviews 6.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.