Novotel Toronto North York 3.5 stars

Customer review rating (ALL Rating) 3.8/5 1,412 reviews

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3 Park Home Avenue, North York, M2N 6L3 TORONTO, Canada

Description

Hotel extras

  • Web corner and free WIFI in the entire hotel.

  • Nespresso coffee in all rooms

  • Direct indoor access to Toronto's subway-North York Centre stop

  • Executive rooms only designated as pet friendly rooms. Must be notified in advanced/Fees Apply

  • 15 km to downtown Toronto, and 20 km to YYZ Pearson International Airport

Our accommodation(s)

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Hotel location

Novotel Toronto North York

3 Park Home Avenue, North York
M2N 6L3 TORONTO
Canada

GPS:43.769185, -79.413065

Telephone
Fax +1 416-733-3403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,412 reviews

TripAdvisor Rating  3.5/5  1,255 reviews

Never again

TripAdvisor rating 2.0/5

edele a Solo travel - TripAdvisor review

Having stayed at this upscale hotel several times I was surprised and so disappointed during my recent visit. Check-in was easy and uneventful. The metal saddle from the room to the bathroom had a sharp nail protruding and I cut my toe twice. The shower would not work and when I called to have someone come up? No one came, and I was unable to shower for two days. On top of the $350 that it cost me for one night for a solo room there was an additional charge of $21 for parking. During the night, as there was no single sheet, I was extremely warm. In spite of the fact the air conditioning was on, the room would not get cool enough, and the winter blanket was incredibly heavy with no relief to get cool. Another night’s sleep lost. upon checkout, while quietly retelling the issue with the cut on my toe due to the faulty saddle, there was no single sheet and I lost a night sleep, and there was no shower available to me. In spite of the fact this was an upscale hotel. At that point, I was offered free parking and free breakfast. The breakfast was the most disgusting display of food that would be ashamed to be served in a motel along the highway. I am completely shocked, disappointed that this was offered to me in lieu of a night sleep a hot shower and a comfortable room without cutting my foot. The free parking and free breakfast were sad disappointments and certainly did not make up for my experience. I will never stay in this hotel again, shame on them for the price they charged me.

Fine, but no one answers the phone

Customer review rating 3.5/5

Laura D. Families - Confirmed reviews ALL

The stay itself was fine. However, when I realized I had accidentally left a few things in the closet, I could not get anyone to answer my call at the front desk, or in housekeeping. I ended up reaching someone in the restaurant, and asked him to leave a message for me with the front desk and return my call. No one ever did. When I call, the phone rings endlessly, and there is no way to leave a message. I tried calling no less than 15 times over the course of 3 days. I was not able to reach anyone at any extension during that time, and thus have no way to get my stuff back. That was very poor service.

Dear Laura, Thank you for taking the time to share your experience at Novotel North York. Please accept my sincere apologies for the frustration you have encountered. We will pass this information to our housekeeping team. The phones not being answered is definitely an issue to raise in our departmental meetings, thank you for letting us know. We will see to it that someone indeed reaches out to you about your lost items. Other than this bit of frustration we are happy to hear that your stay went well. Again, thank you for choosing Novotel North York and we hope to welcome you back to our hotel very soon. Sincerely, Donique Daley Novotel Toronto North York

Ok

Customer review rating 2.0/5

Shari G. Solo - Confirmed reviews ALL

Things have been upgraded somewhat but in my opinion there is a need to do more. In the showers there is rust marks and holes and some new calling would go a long way. The wallpaper has old holes where hairdryer etc were. Looks terrible for a simple fix. Hallway wallpaper also has visible holes here and there. The restaurant itself was more than under par. The two guys are very sweet and work hard. The buffet fruit was awful as if leftover from previous day and brown dried out. I ordered two fried eggs over easy and both yolks were broken. Each time I returned to my room my card wouldn't work I needed to have it reset each time...very annoying. I stay here A LOT as my family are all in North York and having the subway indoor the mall makes me feel safe as a female alone traveller. Each time the room price goes up. I have to always tell them I'm a fairly regular guest and a senior. I usually receive a all discount when I complain. Considering the state of the hotel in general, I think for the costs, you should pay more attention to some time consuming attention but not costly yet, will make a huge impact.

Dear Shari G., Thank you for your detailed feedback and for being a loyal guest. We appreciate your insights about the room condition, restaurant quality, and key card issues. I’m sorry to hear about these frustrations, and I’ll be sure to share your comments with our management team for immediate attention. Your safety and comfort are our priorities, and we’re committed to making improvements. We hope to provide a better experience on your next visit. Thank you again for sharing your thoughts. Best regards, Michael Novotel North York

Great location

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Hospitality was great but the rooms seem stuffy. My allergies hate me after a few nights staying there

Dear , Thank you for your kind words about our hospitality! We’re glad you enjoyed your stay, but I’m sorry to hear that the room felt stuffy and affected your allergies. We appreciate your feedback and will look into ways to improve air quality in our rooms. We hope to welcome you back soon for a more comfortable experience. Best regards, Michael Novotel North York

Conveniently Located, Extremely Pleasant Experience

Customer review rating 5.0/5

Leah S. Couples - Confirmed reviews ALL

Check in was very easy and convenient. Staff was very attentive and went above and beyond, especially the front desk staff. The building was clean and extremely conveniently located. Easily accessible to downtown Toronto (North York Centre is a 2 minute indoor walk away). Also easily accessible to North Toronto so travel by app is less expensive than downtown stays. Internet strength is reasonable for the price.

Dear Leah S., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 924 reviews 8.8/10 Location
  • 1,333 reviews 5.6/10 Room
  • 1,012 reviews 7.2/10 Service
  • 29 reviews 6.3/10 WiFi
  • 549 reviews 5.6/10 Cleanliness
  • 192 reviews 6.7/10 Breakfast
  • 157 reviews 1.3/10 Pool
  • 6 reviews 10/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.