Novotel Toronto North York Hotel 3.5 stars

Customer review rating 4.2/5 7,031 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Novotel Toronto North York
See on a map
+ 24 Services

Hotel extras

  • Web corner and free WIFI in the entire hotel.

  • Hot breakfast buffet, relaxed modern dining

  • Modern fitness center, sauna, heated pool

  • Choice of versatile event meeting spaces for your next event

  • 2 minutes to subway, 25-minute ride downtown

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Golf course 18 holes (nearby)Paying
  • Outdoor tennis court (nearby)Paying
  • Jogging track
Catering
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Toronto North York

3 Park Home Avenue
North York
M2N 6L3 toronto
canada

Tel: +14167332929

Fax: (+1)4167333403

Check-in from 15h00

Check out up to 12h00

  • TORONTO TRANSIT COMMISSION :  YONGE NORTH YORK CENTR

  • NORTH YORK CENTRE :  YONGE NORTH YORK CENTR

  • By plane

    TORONTO ISLAND AIRPORT At 27.36km / 17 miles

  • By plane

    TORONTO PEARSON At 22.53km / 14 miles

  • By car

    EXIT NO.369 (HWY 401) At 2km / 1.25 miles

  • By train

    UNION STATION At 16km / 9.94 miles

GPS :43.769185, -79.413065

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior room with 1 king bed

  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with 1 king bed

Accessible room
  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with 2 double beds

Accessible room
  • Max. number of persons: 4
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with 1 king bed and pull out sofa

Accessible room
  • Max. number of persons: 4
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

TRIO RESTAURANT - Closed.

Type of cuisine: International

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TRIO BAR

Non contractual photo

Trio Bar offers a wide variety of drinks, from beer and wine to cocktails. Great atmosphere, good food and great drinks are what makes Trio Bar stand out.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 260

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Novotel Toronto North York

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

7,031 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,111 reviews

Great location. A little pricey though. I would have thought that parking would have been included in my rate.

Customer review rating 5.0/5

James A. Solo - 07/04/2021 Confirmed reviews ALL

Great! Helpful staff who knew the answers to my questions!

Dear James A., We very much appreciate your comments regarding your recent stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback, especially in these challenging times. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The parking belongs to the North York Center and hotel rents a space from them, so we have to charge for parking. But we have a flat overnight rate for our guests with unlimited in and out, instead of North York Centre hourly rate. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and looking forward to welcome you back with us in the nearest future. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York 3 Park Home Avenue North York, Ontario M2N 6L3 Tele: 41… Fax: 41…

Excellent stay as usual.

Customer review rating 5.0/5

Joe Business - 05/04/2021 Confirmed reviews ALL

No complaints, a very good experience.

Dear Joseph M., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback, especially in these challenging times. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York 3 Park Home Avenue North York, Ontario M2N 6L3 Tele: 41… Fax: 41… Email: mi… Website: www.novotelnorthyork.com
Customer review rating 5.0/5

M J. M. Couples - 05/04/2021 Confirmed reviews ALL

Great General Manager Michael he was wonderful with his service

Dear Moninder M., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback, especially in these challenging times. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York 3 Park Home Avenue North York, Ontario M2N 6L3 Tele: 41… Fax: 41… Email: mi… Website: www.novotelnorthyork.com

Not bad

Customer review rating 2.5/5

Seid Solo - 17/03/2021 Confirmed reviews ALL

Services and price and parking etc... is so bad.

Dear Seid T., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto North York. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed your comments about the parking. Unfortunately, parking is an extra charge for the guests, because hotel is renting parking space from the North York Center mall and we being charged 21$ for each parking validated. Also, we have to limit our services currently offered (room service, gym and pool) due to Gray Zone Covid-19 Public health Restrictions. Health and safety of our guests and collogues are very important to us and we take it very seriously. Thank you for your understanding in this matter. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York 3 Park Home Avenue North York, Ontario M2N 6L3 Tele: 41… Fax: 41… Email: mi… Website: www.novotelnorthyork.com

Loved it

Customer review rating 5.0/5

Cel Couples - 12/03/2021 Confirmed reviews ALL

Quiet..confortable.will come back again

Dear Celine M., We very much appreciate your comments regarding your recent stay at the Novotel Toronto North York in room 1711. It is always a pleasure to receive positive feedback, especially in these challenging times. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. looking forward to welcome you back with us in the nearest future. Sincerely, Best regards, Mikhail Korolko Front Office Manager Novotel Toronto North York 3 Park Home Avenue North York, Ontario M2N 6L3

Good stay

Customer review rating 4.0/5

Josephine A. Solo - 09/03/2021 Confirmed reviews ALL

The location is very close to much needed resources. The water pressure in the shower is awesome. However the desk in my room, 1805, was not sturdy. The bed was good, the tv channels we’re to my liking. The stay was fine, minus the wobbly desk, and I would have liked a nicer bathroom, overall, fine.

Dear Josephine A., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York 3 Park Home Avenue North York, Ontario M2N 6L3 Tele: 41… Fax: 41… Email: mi… Website: www.novotelnorthyork.com
Customer review rating 0.5/5

Rudaba Friends - 27/02/2021 Confirmed reviews ALL

Concierge was extremely rude, I wanted a group or 4 people in my room and he told me I couldn’t have 4 people and literally 2 mins later my boyfriend booked a room for 4 people and he allowed it. He gave so much attitude and rudeness, will not be returning to this hotel.

Dear Rudaba T., Thank you very much for taking the time to share your comments regarding your recent stay at the Novotel Toronto North York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. However, we have to follow very strictly to Canada Public Health policies for prevention COVID-19. We taking safety and wellbeing of our guests and staff members very seriously. As per GTHA rules the maximum occupancy for your room type allowed were 3 people only and 4 people for room type with 2 double beds.. Due to lockdown and stay home order no visitors allowed neither. That's why your friend needed to book his own room in this case. Please allow me to express my sincerest apologies, if Front Office Agent didn't explain it to you properly. Please rest assured that we have taken the all appropriate measures to prevent the spread of COVID-19 and protect our customers. Thank you for your cooperation in this matter. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future when lockdown rules will be released and you can take full advantage of our services and facilities. Sincerely, Mikhail Korolko Front Office Manager

Felt Like a Priority

Customer review rating 4.0/5

Jackson Business - 25/02/2021 Confirmed reviews ALL

My stay was just one night, but the staff were professional and treated me very well. My room felt very world-class, and the room was decent. I just wish that the flickering light in my room had been fixed prior to my staying there. But the instant parking validation and ease of access to local amenities was great.

Dear Jackson C., We very much appreciate your comments regarding your recent stay in room 1811 at the Novotel Toronto North York. It is always a pleasure to receive positive feedback, especially in these challenging times. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. looking forward to welcome you back with us in the nearest future. Sincerely, Mikhail Korolko Front Office Manager

Disappointed

Customer review rating 2.0/5

Anonymous Business - 21/02/2021 Confirmed reviews ALL

I found that the lack of any amenities of any kind even during this lock down very disappointing. The website says the hotel is open, yes but offers nothing . The staff has no knowledge of the on site parking as I had to pay more than I was told by the check in clerk. Over all dissatisfied

Dear Steve M., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto North York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. So sorry, that due to lockdown stage in Toronto we have to limited our services available to our guests as per Public Health restrictions. Please allow me to express my sincerest apologies about the parking. We are renting parking space from the North York center and do offer our guest flat discounted rate, but you would need to validate your parking ticket with us at the Front Desk. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future when you can take full advantage of our facilities and services offered.. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York

Well located .... but less than expected

Customer review rating 3.0/5

Tina S. Business - 21/02/2021 Confirmed reviews ALL

I was supposed to find a double bed, I expected a king in a “suite”, the fireplace didn’t work, an engineer had to come repair it. The tv remote didn’t work we had to get a new one. The outlet adjacent to the couch was hanging out of the wall ... I had to plug my laptop in in the bedroom vs living area.

Dear Tina S., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto North York. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. Please except my sincere apologies that this time we didn't met your expectations and thank you so much for your feedback. I will follow up with our maintenance teams to prevent future occurrence of those issues.. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Mikhail Korolko Front Office Manager

Uncomfortable, in need of updates

Customer review rating 1.5/5

Christina Solo - 18/02/2021 Confirmed reviews ALL

The staff were kind, helpful and accommodating. The facilities themselves appeared a little run down and out of date. The bed was the worst I have ever slept on - I actually didn't sleep at all due to the discomfort and would have likely been better off sleeping on the floor. The room itself was very drafty but I don't know if this is preventable as I was staying during a blizzard but I had trouble keeping the room at a comfortable temperature. My room was situated adjacent to the elevators and I was able to hear every passing person, luggage and elevator call. Would not stay again.

Dear Christina H., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto North York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with a bed in your room in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.0/5

Anonymous Couples - 17/02/2021 Confirmed reviews ALL

Front desk staff were very helpful. Room was very clean, bed was comfortable. Room was a little cold.

Dear Rita V., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am so sorry for a temperature in your room was cold. I will follow up with our maintenance team to check a thermostat in this room and thank you for brining it to our attention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikhail Korolko Front Office Manager

Awesome, Staff was great and loved the hotel

Customer review rating 5.0/5

Daryl G. V. Business - 10/02/2021 Confirmed reviews ALL

Awesome, I have traveled alot in the past few years and this hotel is definitely one that i will ve returning to. The staff were all great and i appreciate how they went above and beyond to make sure that my stay was as relaxing as possible.

Dear Mr. Daryl G., We very much appreciate your comments regarding your recent stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback, especially in these challenging times. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. looking forward to welcome you back with us in the nearest future. Sincerely, Mikhail Korolko Front Office Manager

Good stay

Customer review rating 3.5/5

Sally S. Couples - 06/02/2021 Confirmed reviews ALL

We stayed at the Novotel for 5 nights with our two dogs as our house was on the market and we needed to stay away with all the private viewings taking place. Our bed and room was comfortable. As it is a pandemic we only had room cleaning service on our third day but we were able to find the chamber maid to restock our coffee , towel and floor mat as the shower leaked. We had a problem with the toilet needing to be fixed but it got dealt with efficiently. The staff were all very friendly and pleasant. There is an abundance of restaurants to order food from in the hood. A Loblaws across Yonge street was very handy for lunch and breakfast options.

Dear Sally S., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York

Great Covid rules

Customer review rating 5.0/5

M Couples - 21/01/2021 Confirmed reviews ALL

Pleasant stay, covid measures in place

Dear Kelly C., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great experience

Customer review rating 4.0/5

Anonymous Business - 24/03/2020 Confirmed reviews ALL

Great staff, loved the breakfast Warm environment

Dear Nancita K., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.5/5

Anonymous Business - 23/03/2020 Confirmed reviews ALL

Staff were very accommodating for our event on the Sunday.

Dear Lorraine L., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

BUSINESS RRIP

TripAdvisor rating 4.0/5

M1112PRjamesh Business - 19/12/2019 TripAdvisor review

the room was very nice, it was noted that a night light is now standard in the washroom the restaurant was very good the hotel is conveniently located next to the toronto library, some shopping and the underground transit

Thanks for your comments, always said that one of our key benefits is our location... in the middle of North York, off Yonge Street and close to all amenities, plus on top of the TTC Subway, with a direct link to downtown. Cheers, Michael.

Great as always

TripAdvisor rating 5.0/5

802ericw Family - 18/12/2019 TripAdvisor review

It is always a great at this hotel. Near everything I to be near. Subway downstairs, great food in all directions. Early check in. Late checkout. Pet friendly. with park across the street. Couldn't ask for more.

Wow, love it, thanks for your very nice, positive review... you have said it all for me. Thank you, Michael.

Disappointing

TripAdvisor rating 3.0/5

CDAARTS Couples - 14/12/2019 TripAdvisor review

Conveniently located near the Meridian Art Centre. Access to subway during the day. Sadly nothing French here beside the name and some of the decor, rooms are extremely small and minimalist. No TV5 available, most américain hotel in Toronto have it.

Thanks for your feedback, I will follow up, not sure why we do not offer TV5, however also have to admit this is the first request for a French channel I can remember. I will look into it. Thanks again, Michael.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in toronto