Novotel Toronto North York

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Novotel Toronto North York 3.5 stars

Customer review rating (ALL Rating) 4.0/5 266 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Web corner and free WIFI in the entire hotel.

  • Hot breakfast buffet, relaxed modern dining

  • Modern fitness center, sauna, heated pool

  • Choice of versatile event meeting spaces for your next event

  • 2 minutes to subway, 25-minute ride downtown

Hotel location

Novotel Toronto North York

3 Park Home Avenue, North York
M2N 6L3 TORONTO
Canada

Telephone +1 416-733-2929

Fax +1 416-733-3403

Contact email

  • TORONTO TRANSIT COMMISSION:  YONGE NORTH YORK CENTR

  • NORTH YORK CENTRE:  YONGE NORTH YORK CENTR

  • By plane

    TORONTO ISLAND AIRPORT At 27.36km / 17 miles

  • By plane

    TORONTO PEARSON At 22.53km / 14 miles

  • By car

    EXIT NO.369 (HWY 401) At 2km / 1.25 miles

  • By train

    UNION STATION At 16km / 9.94 miles

GPS:43.769185, -79.413065

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Toronto North York

100% genuine reviews from our guests

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ALL Rating  4.0/5  266 reviews

TripAdvisor Rating  3.5/5  1,143 reviews

Great weekend getaway

TripAdvisor rating 5.0/5

SidChappy Families - TripAdvisor review

They went out of their way to be accommodating. Originally they had us on the 11th floor. When we discovered that their were hordes of young kids without masks waiting for elevators and making us feel uncomfortable they moved us to the 4th floor so we could take this stairs is we felt overwhelmed. Even though there is a “mask recommended” sign posted at the entrances this is left up to your own discretion even while the Covid numbers are through the roof in Ontario like everywhere else.

Disappointment

TripAdvisor rating 2.0/5

lrac2022 Business - TripAdvisor review

Room was in a state of disrepair and unclean Budget-style furnishings and room layout not aligned to its price point Front desk staff disinterested in stay; didn't even ask how the stay was Won't return and do not recommend

great place

TripAdvisor rating 5.0/5

rfsparky Business - TripAdvisor review

everything was excellent. hail to the cook, short menu but great food nice area near Yonge st. close to everything, pharmacies, cinema and lcbo lol. if need an hotel near that area , this is the one to try you wont be disapointed

Excellent, many thanks for your positive review. I hope now that Covid is moving to the back burner we will see you again in the near future, Keep well, Michael.

Good

TripAdvisor rating 4.0/5

frankygolf000 TripAdvisor review

We had a great time the service was very good right when we arrived , we were able to check in in advance which was good and we appreciate shower was nice and room service extremely fast very clean thanks

Great to read you had a good stay, thanks for sharing. All the housekeeping team are working hard to keep the hotel as clean and safe as possible. Thanks for sharing. Keep well, Michael.

lovely place to stay in Toronto

TripAdvisor rating 5.0/5

psanghvidelta Business - TripAdvisor review

conveniently located just above the Metro. near many eateries, starbucks etc. great cooperative and understanding Front office team. everything is close by and walking distance away. comfortable rooms.

Thank you, great to receive positive reviews as we all struggle to stay safe and keep well, working under difficult circumstances. look after yourselves, thank you, Michael.

Clean and well located hotel

TripAdvisor rating 3.0/5

Isaac A Business - TripAdvisor review

Was there for business unfortunately the restaurant was closed where many other hotels of various chains have theirs open for at least a coffee.Indor garage that makes it very convenient. The lobby was not very inviting ,low lighting and did not make too friendly atmosphere.

Thank you for your feedback, I'll follow up and check out the lighting in the lobby, it does have pre set controls for different times of day. Trio Restaurant, yes we are currently closed and yes I can blame Covid, even though I don't like too. We opened for breakfast for about 2 months, but very few guests joined us, many others citing Covid concerns. So we made the very difficult decision to close. However we are in a city centre location with many cafe's and restaurants around us, so lots of options. Thanks again, Michael.

Well located

Customer review rating 3.5/5

Dc Families - Confirmed reviews ALL

We stayed in a n one bed room suite. While the living room was spacious, the bedroom was relatively small. We stayed 6 nights and the room was cleaned once. Even during pandemic, the room should be serviced more often than every 4th day.

Dear Dorothy C., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry about limited services due to post-pandemic ACCOR standards and thank you for your understanding and cooperating in prevention of spread of Covid-19. The health and safety of our guest is our highest priority. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York

Close to everything I needed no worries about anything

Customer review rating 4.5/5

Cindy F. Families - Confirmed reviews ALL

Clean quiet and staff very courteous.

Dear Cindy f., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York

Great location for our trip

Customer review rating 4.0/5

Geraldine C. Couples - Confirmed reviews ALL

Good more could have been explained at check in or maybe a sheet to explain side entrance etc. Breakfast more mornings would have been good.

Dear Margaret C., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

There was an inconvenience with my room door not working.

Dear Guest, Thank you for taking the time to share your feedback and I am so sorry about your door lock experience. Please except my sincere apologies. We hope to welcome you back to our hotel very soon! Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York

Great accommodation !

Customer review rating 5.0/5

Mark P. Solo - Confirmed reviews ALL

n/a

Dear Mark P., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York

Great location

Customer review rating 4.5/5

Brenda Business - Confirmed reviews ALL

Great location as convenient to subway, restaurants, supermarket. Very good COVID protocols in place. Rooms overall were clean however some repair work is in need

Dear Brenda K., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York 3 Park Home Avenue North York, Ontario M2N 6L3 Tele: 41… Fax: 41… Email: mi…

Good stay for 12 days

Customer review rating 4.5/5

Valerie Solo - Confirmed reviews ALL

Well located at subway stop; near a lot of restaurants on the Main Street; room got lots of sunlight ; slept well in the king sized bed which is rare ! Parking is expensive but that’s managed by someone else

Dear Valerie D., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York

Comfortable bed

Customer review rating 4.0/5

Glenn Solo - Confirmed reviews ALL

Easy check in and out. Friendly staff.

Dear Glenn F., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York

Location is good and size of the room was good - cleanliness lacking and furniture getting shabby

Customer review rating 3.0/5

Jf Families - Confirmed reviews ALL

The staff was excellent. Very kind and responsive. the sleeping room (we had a one bedroom suite) was clean and although the bed was older (getting lumpy) it was still acceptable. The Cityview Suite area was lacking a bit. The furniture was visibly getting shabby (compared with staying there years ago). The floor had many areas where something sticky was spilled and it was a bit gross to walk on. When I picked up the TV listings sheet on the coffee table it was covered in something sticky and upset me quite a bit! The carpet is dirty and has many stains on it and you could see garbage and debris under the sofa in the room while sitting on the opposite sofa. The bathroom also has a door that does not offer the guests much privacy - you can see (and smell) right through the door. Ventilation was not the best although the staff did try to solve that the heat was on too high and we could not cool down the room. I would typically expect a second (at least powder room ) in a suite of this size. we were initially very impressed with the size and layout of the suite and would consider coming back if (hopefully after the pandemic) renovations were done and cleanliness improved. We both travel a great deal for business and do have a good understanding of comparable offerings. We used to live in this neighbourhood so we do like to visit periodically.

Dear Jacqueline F., Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the cleanliness issues you mentioned and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York

Good stay

Customer review rating 4.5/5

Andrea A. L. Couples - Confirmed reviews ALL

We had a perfect stay with Novotel North York, there is just one thing, though I booked with 2 adults but there is just 1 robe on the closet and we left some things and went back to the hotel but didnt get it because there is no housekeeper said by the front desk so they can't do something about it. Hoping that we can get them soon. Overall it was nice and comfortable, the staff are nice and accommodating, and for sure I'll book again with your humble hotel.

Dear L. Albert L., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York

Location is great, rooms getting older.

Customer review rating 3.5/5

Ben Solo - Confirmed reviews ALL

Still the same hotel I enjoyed staying at last few visits. Though, I have noticed the rooms are getting more worn. Washroom caulking having dark stains, etc.

Dear Benedict S., Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York

Good for business

Customer review rating 4.5/5

Steve B. Business - Confirmed reviews ALL

Good location and facilities. Nice room. Clean and well cared for.

Dear Steve B., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York

Below expectation

Customer review rating 1.0/5

Anonymous Solo - Confirmed reviews ALL

Service was nonexistent, management was non-accommodative and trying to blame everything on pandemic

Dear Ojan J., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto North York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies that your stay didn't meet your expectations.. Please rest assured that we have taken the appropriate measures to protect our guests' health and wellbeing as our highest priority. That's why we have to reduce some services in order to prevent the spread of Covid-19. Thank you so much for your understanding and cooperation in this matter. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York

Customer review rating 4.5/5

Lorraine K. Families - Confirmed reviews ALL

Staff very pleasant and helpful

Dear Lorraine K., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York

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