Novotel Toronto North York 3.5 stars

Customer review rating (ALL Rating) 3.8/5 1,356 reviews

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3 Park Home Avenue, North York, M2N 6L3 TORONTO, Canada

Description

Hotel extras

  • Secure paid underground parking garage with a 6.1ft/1.8m height clearance. EV charging station

  • Book meeting spaces for any occasion. Email dos@novotelnorthyork.com

  • Direct indoor access to Toronto's subway-North York Centre stop

  • Executive rooms only designated as pet friendly rooms. Must be notified in advanced/Fees Apply

  • 15 km to downtown Toronto, and 20 km to YYZ Pearson International Airport

Our accommodation(s)

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Hotel location

Novotel Toronto North York

3 Park Home Avenue, North York
M2N 6L3 TORONTO
Canada

GPS:43.769185, -79.413065

Telephone
Fax +1 416-733-3403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,356 reviews

TripAdvisor Rating  3.7/5  1,264 reviews

Beautiful and comfortable room

Customer review rating 3.5/5

Melanie Families - Confirmed reviews ALL

Dear Melanie, Thank you for sharing your experience with us. We’re so glad to hear that you enjoyed the comfort and beauty of your room and received friendly service from our team — that means a lot to us. We appreciate your comments regarding the underground parking and the in-room cooler. While the parking facility is managed by a third party and separate from the hotel, we understand how navigating it with luggage can be a challenge, and we’ll certainly keep your feedback in mind when guiding future guests. As for the cooler in your room, you\'re absolutely right — it\'s a cooling unit designed to maintain beverages at a cool temperature rather than function as a full refrigerator. We regret any inconvenience this may have caused and would be happy to offer alternatives for food storage on future visits. Thank you again for staying with us. We hope to welcome you back soon! Warm regards, Michael Evans Assistant Front Office Manager Novotel Toronto North York

The staff!

Customer review rating 4.5/5

Oz T. Business - Confirmed reviews ALL

Dear issac, Thank you so much for your wonderful feedback! It truly means a lot to hear that every member of our team made a positive impression during your stay. From breakfast to dinner service and the front desk, your kind words have been shared with the team and brought many smiles. We’re thrilled to know you had such a great experience, and we can’t wait to welcome you back again soon! Warm regards, Michael Evans Assistant Front Office Manager Novotel Toronto North York

Customer review rating 1.5/5

Jeremy B. Families - Confirmed reviews ALL

Dear Jeremy , Thank you for your recent review. I want to extend my sincere thanks for bringing these concerns to our attention. I’m very sorry to hear that your experience fell below expectations. The issues you\'ve highlighted regarding elevator functionality, staff availability, and responsiveness to service requests are deeply troubling. This is certainly not the level of service we aim to provide. Please be assured that we are currently reviewing what occurred during your stay. I have already escalated your feedback to our leadership team, and we are actively investigating the breakdowns in service delivery. Your comments regarding room service, communication delays, and the perception of being understaffed are especially important for us to understand so we can take meaningful corrective action. We value your feedback and will use it to better train our teams, improve communication, and reassess how we allocate resources during high-demand periods. Thank you again for your honesty—it allows us to grow and do better. Sincerely, Michael Evans Assistant Front Office Manager Novotel Toronto North York

Ok on the basics, needs improvement

TripAdvisor rating 3.0/5

erryt2023 TripAdvisor review

Just met my expectation

Customer review rating 2.5/5

Anonymous Solo - Confirmed reviews ALL

Dear Ju Kyoung, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience you once had. Sincerely, Donique Daley Novotel Toronto North York

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Other web-users rate our hotel

  • 882 reviews 8.8/10 Location
  • 1,285 reviews 5.7/10 Room
  • 952 reviews 7.5/10 Service
  • 25 reviews 6.2/10 WiFi
  • 517 reviews 6/10 Cleanliness
  • 175 reviews 7/10 Breakfast
  • 6 reviews 10/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.