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Novotel Toronto North York Hotel 3 stars

TripAdvisor rating 3.5/5 1,091 reviews
Novotel Toronto North York
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+ 26 Services
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Room 1

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Hotel extras

  • Web corner and free WIFI in the entire hotel.

  • Hot breakfast buffet, relaxed modern dining

  • Modern fitness center, sauna, heated pool

  • Choice of versatile spaces for your event

  • 2 minutes to subway, 25-minute ride downtown

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Golf course 18 holes (Nearby)
  • Outdoor tennis court (Nearby)
  • Jogging track
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Toronto North York

3 Park Home Avenue
North York
M2N 6L3
toronto
canada

Tel: +14167332929

Fax: (+1)4167333403

Contact email

Check-in from 15h00

Check out up to 12h00

  • TORONTO TRANSIT COMMISSION :   YONGE NORTH YORK CENTR

  • NORTH YORK CENTRE :   YONGE NORTH YORK CENTR

  • By plane

    TORONTO ISLAND AIRPORT At 27.36km / 17 miles

  • By plane

    TORONTO PEARSON At 22.53km / 14 miles

  • By car

    EXIT NO.369 (HWY 401) At 2km / 1.25 miles

  • By train

    UNION STATION At 16km / 9.94 miles

GPS :43.769185, -79.413065

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior room with 1 king bed

  • Max. number of persons: 3
  • Area: From 23m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with 1 king bed

  • Max. number of persons: 3
  • Area: From 23m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with 2 double beds

  • Max. number of persons: 4
  • Area: From 23m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with 1 king bed and pull out sofa

  • Max. number of persons: 4
  • Area: From 23m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Balcony suite

  • Max. number of persons: 2
  • Area: From 23m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

1 bedroom suite

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

TRIO RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TRIO BAR

Photo non contractuelle / Strictly non binding

Trio Bar offers a wide variety of drinks, from beer and wine to cocktails. Great atmosphere, good food and great drinks are what makes Trio Bar stand out.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 260 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Novotel Toronto North York

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

6,794 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,091 reviews

Customer review rating 4.1/5

Tl Business - 28/11/2019 Confirmed reviews ALL

Great staff!

Dear Theresa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Alright

Customer review rating 4.1/5

Anonymous Business - 27/11/2019 Confirmed reviews ALL

It was alright, the bath tub was awful, paint or something is coming out. The renovations are ok.

Dear Lucie, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. Please rest assured that we are taking the appropriate measures to address the problem with the bathtub in order to prevent future occurrence. We appreciate your sharing your concerns, and hope to welcome you again soon... Sincerely, Novotel Toronto North York Team

Great location a bit overpriced

Customer review rating 4.1/5

Anonymous Business - 26/11/2019 Confirmed reviews ALL

Friendly employees, not very clean in the hallways, elevator and gym. About $50 overpriced. Comfortable beds, good work station in room.

Dear Michelle, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. At Novotel, we strive to provide superior service for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the cleanliness in the hallways, elevator and gym in order to prevent future occurrence. We appreciate your sharing your concerns, and hope to welcome you again soon. Sincerely, Novotel Toronto North York Team

convenient location, but amenities need to be upgraded

Customer review rating 4.1/5

Anonymous Families - 21/11/2019 Confirmed reviews ALL

When I tried to unpack, I found that there were only 3 hangers in the closet. 3 hangers for 2 people in the middle of winter? You can do better than that! After my shower, I found that the hair dryer was not in working order. Have to call up housekeeping to get a real hair dryer that works. You can also be a bit more generous with the coffee. One real coffee and one decaffeinated? And you charge me over $150 . The only saving grace was the location of the hotel.

Dear Alice, Thank you for taking the time to tell us about your recent stay at the Novotel Toronto North York. We are sorry that it did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the clothing hangers, hair dryer, and coffee variety in order to improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Another Comfortable Stay

Customer review rating 4.1/5

Kathleen S. Business - 20/11/2019 Confirmed reviews ALL

This was a great stay. I really like the superior room/king bed. It is very comfortable. I also enjoyed the cocktail hour with appetizers. Really great experience.

Dear Kathleen S., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your feedback, and we hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Satisfactory but breakfast time needs improvement - food and service

Customer review rating 4.1/5

M K. P. Business - 17/11/2019 Confirmed reviews ALL

The room was adequate for my needs albeit the heating system seemed to have a mind of its own. The walk from the lift to the room I was in was an uncomfortable environment, it was extremely noisy and draughty all being caused by the air conditioning/ heating unit. The food and service at breakfast needs improvement.

Dear Maurice, Thank you for taking the time to tell us about your recent stay at the Novotel Toronto North York. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the heating system, as well as the breakfast food and service in order to prevent future problems. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Very nice stay

Customer review rating 4.1/5

Anonymous Business - 15/11/2019 Confirmed reviews ALL

No problems, enjoyed the wine and apps night, very clean room, very nice

Dear Danuta, Thank you for taking the time to review your stay at Novotel. We are glad that you enjoyed your experience and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Comfy

Customer review rating 4.1/5

Bill Business - 13/11/2019 Confirmed reviews ALL

Safe , clean comfy

Dear William, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Good Overall - Missing Some Finish to be the best

Customer review rating 4.1/5

Jj Business - 13/11/2019 Confirmed reviews ALL

Pros - Room was compact but nice, the service was good for check in and check out as well as room service delivery Cons - TV was unable to access anything other than PPV and hotel menu, breakfast service was a little slow for bill, room was missing some final touches to clear the renovation that looked recent Overall - recommend, nice place to stay at corporate rate but without the rate reduction would not recommend

Dear John, Thank you for taking the time to tell us about your recent stay at the Novotel Toronto North York. At Novotel, we strive to provide a superior hospitality experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments in order to improve the overall quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Not bad

Customer review rating 4.1/5

Hotel Business - 13/11/2019 Confirmed reviews ALL

The hotel was great, location amazing. Only gripe was that I couldn't check in early, but that's fine. My issue is that when I came back 30 minutes after my scheduled check in, I still was told to wait another 45 minutes. I expected more.

Dear Louis, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. We are sorry that it did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide superior service for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue with your check-in in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

I had a nice, comfortable stay.

Customer review rating 4.1/5

Michelle C. Business - 12/11/2019 Confirmed reviews ALL

My hotel room was beautiful. My only complaint was with the shower. There was a gap under the bottom of the shower door and when I used the shower, it flooded the bathroom floor in the area surrounding the door. The first time I showered, I didn't know this would happen and I had put my shower towel on the floor near the door so that it was close for me to grab afterward but it was sopping wet when I picked it up. And, since there was only 1 shower towel in the room, I had to dry off with a hand towel. For subsequent showers I had to put down towels to catch the water that would come out and then wring them out and hang them so they could dry. This can't be good for the floor around the shower and is a slipping hazard for guests. Other than that, my experience with the hotel and people of the hotel was wonderful. (Note: I recommend posting a sign at the entrance to the underground parking to instruct hotel guests to take a ticket rather than use your credit card. I didn't know this so I used my credit card and had to pay more for parking than I would have if I'd known).

Dear Michelle, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. At Novotel, we strive to provide superior service for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your suggestion regarding the parking instructions, as well as the problem with the shower in order to prevent future occurrence. We appreciate your sharing your concerns, and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

difficult to arrange service

Customer review rating 4.1/5

Anonymous Business - 12/11/2019 Confirmed reviews ALL

the first room I was in was cold and I had to move. room service never answered their phone. but when services were delivered staff was friendly.

Dear Carl, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. We are sorry that it did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

All the amenities of home

Customer review rating 4.1/5

Envoy Business - 10/11/2019 Confirmed reviews ALL

The room was very clean. Everything I needed for a stay was there. Fridge, coffee/tea bar, robe. Extra towels, toiletries, etc etc. Close to grocery store, restaurants, cinemas ...Would definitely stay there again.

Dear Anwar, We appreciate your comments regarding your experience at the Novotel Toronto North York. We are glad to read that you had a pleasant stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your feedback, and we hope to welcome you again very soon! Sincerely, Novotel Toronto North York Team

I thoroughly enjoyed my stay.

Customer review rating 4.1/5

Anonymous Business - 08/11/2019 Confirmed reviews ALL

I was in training all day so I only used the room to sleep but the room was nice and clean.

Dear Mr. G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Welcoming Staff

Customer review rating 4.1/5

Rose Business - 07/11/2019 Confirmed reviews ALL

My 2nd time staying at the Novotel, staff are very friendly. Overall good experience. Great location as well.

Dear Rose, Thank you for taking the time to review your recent stay at Novotel. We are glad that you enjoyed your experience and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team
Customer review rating 4.1/5

Anonymous Business - 07/11/2019 Confirmed reviews ALL

Heating system did not work. Elevator noisy.

Dear Lauren, Thank you for taking the time to tell us about your recent stay at the Novotel Toronto North York. We are sorry that it did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to fix the heating and elevator noise in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

as alwsy very good

Customer review rating 4.1/5

Anonymous Business - 07/11/2019 Confirmed reviews ALL

friendly check-in ...great service in the restaurant

Dear Nicola, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

The hotel is fine

Customer review rating 4.1/5

Lc Business - 07/11/2019 Confirmed reviews ALL

Check-in went well. The room was ready even though I arrived before 3.

Dear Lorne, Thank you for taking the time to review your stay at Novotel. We are glad that you enjoyed your experience and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

okay

Customer review rating 4.1/5

Anonymous Business - 06/11/2019 Confirmed reviews ALL

I stay here at least twice per week. I have been for the past 13 years. this visit I was upgraded to 19th floor. the room was just okay. almost disappointing. the hairdryer blew cool air - not hot. there was a repetitive sound coming from the roof.. like water running/ flushing the shower head was old and sprayed a very small spray of water... hard to take a shower.

Dear Heather, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. At Novotel, we strive to provide superior service for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the room problems you mentioned in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Good

Customer review rating 4.1/5

Linda L. Families - 05/11/2019 Confirmed reviews ALL

Good

Dear Gordon, Thank you for taking the time to review your recent stay at Novotel. We are glad that you enjoyed your experience and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team
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