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Novotel Toronto North York Hotel 3.5 stars

Customer review rating 4.1/5 7,224 reviews

ALLSAFE approved hotel

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Novotel Toronto North York
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+ 21 Services

Hotel extras

  • Web corner and free WIFI in the entire hotel.

  • Hot breakfast buffet, relaxed modern dining

  • Modern fitness center, sauna, heated pool

  • Choice of versatile event meeting spaces for your next event

  • 2 minutes to subway, 25-minute ride downtown

Hotel location

Novotel Toronto North York

3 Park Home Avenue
North York
M2N 6L3 toronto
canada

Tel: +14167332929

Fax: (+1)4167333403

Check-in from 15h00

Check out up to 12h00

  • TORONTO TRANSIT COMMISSION :  YONGE NORTH YORK CENTR

  • NORTH YORK CENTRE :  YONGE NORTH YORK CENTR

  • By plane

    TORONTO ISLAND AIRPORT At 27.36km / 17 miles

  • By plane

    TORONTO PEARSON At 22.53km / 14 miles

  • By car

    EXIT NO.369 (HWY 401) At 2km / 1.25 miles

  • By train

    UNION STATION At 16km / 9.94 miles

GPS :43.769185, -79.413065

Hotel services

TRIO RESTAURANT - Closed.

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast Currently unavailable
    • Express Additional charge
  • Room service
    • Cold snacks
Meetings/Events
  • 7 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 260 rooms
    • 8 rooms for people with reduced mobility
    • No family room
    • 12 connecting rooms
    • 260 non-smoking rooms
    • 19 floors
  • Languages spoken at the hotel
    • Italian
    • French
    • Russian
    • Polish
    • Japanese
    • Chinese Mandarin
    • Korean
    • Arabic
    • Spanish
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Currency exchange
    • Currency exchange
Access to property
  • -Parking Additional charge
    • On site
    • Public
Well-being
  • CLOSED FOR THE SHORT TERM. Currently unavailable
    • Covered
    • On site
  • CLOSED - Fitness Center
    • On site
Family
  • Services for children
    • Childrens TV Channels
    • Video game area

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 260

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Novotel Toronto North York

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

7,224 reviews

TripAdvisor Rating 3.5/5

1,120 reviews

Well located

Customer review rating 2.5/5

S. M. Solo - 15/10/2021 Confirmed reviews ALL

I have patronized Novatel Hotel with is international chain. This past stay was kind of bizarre belongings left in safe storage by the concerge were stolen. I leave the rest to management to publicize atleast at this point my loses are not recovered.

Dear Sohail Vincent M., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto North York. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. Please accept my sincere apologies about your missing items. As we spoke at your check out, we filed an incident report and did our internal investigation. We are certainty will provide all necessary information to a police to help them with in this situation. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York 3 Park Home Avenue North York, Ontario M2N 6L3 Tele: 41… Fax: 41… Email: mi…

Lack of customer care

TripAdvisor rating 1.0/5

gojo2021 15/10/2021 TripAdvisor review

The customer care at the front desk was the worst I have ever experienced anywhere. The Manager MUKARRAM PAL and his assistant NEET were horrible. They could not communicate intelligently. Their knowledge of English language was severely impaired. They should NOT be working in an environment that caters to people of all creeds. They were simply unacceptable I checked in on October 7th 2021. The young lady at the desk was very professional. Everything went well at check in. There was some payment issues using my debit card and the lady at the front figured out how to resolve the issue. NEET decided he would do something on the computer system and he had $450.00 deducted from my account without my authorization. The deduction happened at 1:21 am on Oct.9, 2021. my online banking App alerted me of the deduction, suspecting FRAUD!!. I approached NEET at the front desk when I was on my way to breakfast. He was rather taken aback!! He came to me while I was eating my breakfast looking quite worried and he was trying to tell me some none sense but I told him to please have his manager ready to speak to me after my breakfast. He knew what he did was improper at best and could very well be seen as fraudulent. He got nervous about the whole situation. The manager could not explain what happened either. He spoke to NEET in their language and seemed to be upset with NEET!!. He proceeded to credit my account and stated that the adjustment would take place overnight. I then told him that since my debit card was used for the deduction, they can go ahead and credit my account right there and then. I presented my debit card to him and he was able to return the funds ($450.00) to my account. What if I was'nt able to be notified by the mobile App? How many other situations like this have taken place with this NEET guy at this hotel? This was not a good experience. I will recommend that NEET is removed from this post and the front desk staff should be at least fluent in one of the official Canadian languages. It was rude of these men canvassing in their other language while I was standing there at the desk. I have been a loyal customer of this hotel for over ten years. I am very disappointed by this experience. I may never return to this hotel again unless some changes are are made and these two individuals get some coaching in customer service. Thank you Dr. Gregory Ojo

Good stay

Customer review rating 5.0/5

Paolo C. Families - 24/09/2021 Confirmed reviews ALL

Very nice room with view

Dear Amor C., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York 3 Park Home Avenue North York, Ontario M2N 6L3 Tele: 41… Fax: 41…
Customer review rating 4.5/5

Bob Couples - 23/09/2021 Confirmed reviews ALL

Quiet (a good thing)

Dear Robert W., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York 3 Park Home Avenue North York, Ontario M2N 6L3 Tele: 41… Fax: 41… Email: mi…

perfect

TripAdvisor rating 5.0/5

rellimlv 22/09/2021 TripAdvisor review

Perfect stay Perfect location, subway access below hotel Perfect location for international dining( (Aroma directly across street has wonderful croissants) Room & view fabulous and most importantly the lady at reception was wonderful, friendly and helpful. I wish I got her name. I believe she was of Indian origin. Very dignified totally satisfied with this NOVOTEL

Many thanks for sharing your positive experience and really pleased to read Ishita went above and beyond, a very valued team member. Cheers, Michael.

Perfect place to stay

Customer review rating 4.5/5

Aniq M. Couples - 19/09/2021 Confirmed reviews ALL

This is a perfect place to stay, the hotel was very nice and the streets are very lively. Everything is in walking distance. Overall my stay was good!

Dear Aniq M., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York 3 Park Home Avenue North York, Ontario M2N 6L3 Tele: 41… Fax: 41… Email: mi… Website: www.novotelnorthyork.com

Lower standards and quality than before

Customer review rating 2.0/5

Anonymous Business - 18/09/2021 Confirmed reviews ALL

Frequent traveler and guest at this hotel. Noted increased issues with internet service interruptions &, hotel room needing minor repairs. In addition, indicated to hotel staff possible pest issue in my room.

Dear Daniel L., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto North York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies about the issues with your last stay. Please rest assured that we have taken the appropriate measures to address the problem with our housekeeping and maintenance teams in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York 3 Park Home Avenue North York, Ontario M2N 6L3 Tele: 41… Fax: 41… Email: mi…

Unfriendly front desk staff

Customer review rating 2.0/5

Kim Couples - 18/09/2021 Confirmed reviews ALL

I had requested an early check-in and when we arrived was told it would cost extra. We went to the room and it was a little warm so my husband turned up the air. Unfortunately for the 2 nights of our stay the air was never fixed. My husband had to got out for a time and so I ordered food for lunch, but received a text from the delivery person that he was not allowed to deliver to the room. As I was noble to get to the lobby and no one called from front desk I had to get a friend to bring it up.

Dear Kim A., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto North York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate Ontario Public Health measures to prevent spread of Covid-19 keeping guest safety in mind. That's why deliveries has to be picked up at the lobby and are not allowed to go to the rooms. Thank you for understanding and cooperation in these circumstances your safety is our highest priority. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York 3 Park Home Avenue North York, Ontario M2N 6L3 Tele: 41… Fax: 41… Email: mi… Website: www.novotelnorthyork.com

Well located

Customer review rating 3.0/5

Anonymous Business - 17/09/2021 Confirmed reviews ALL

Overall devent experience. Nothin outstandingly great. The rooms were pretty clean, though I was initially put in the wrong room which made me a little cranky as I had arrived late. I wanted to go to sleep not deal with rooms being changed. When my room got changed a few of the hotel included toiletries were missing (shampoo etc.). I couldn't bother to say anything about it as I was tired.

Dear CLAUDINE H., Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem you mentioned and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York 3 Park Home Avenue North York, Ontario M2N 6L3 Tele: 41… Fax: 41… Email: mi… Website: www.novotelnorthyork.com

Misleading I formation

Customer review rating 0.5/5

Matt Solo - 17/09/2021 Confirmed reviews ALL

Well first I selected pay at checkout when I booked and my credit card was charged while I was in the middle of my stay which caused an overage charge. My room was terrible, idk if the laundry was right about me but all I heard all day and night was water sloshing around above me

Dear Matthew K., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto North York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies, but we have to authorize the credit card for entire stay and additional refundable security deposit at check in. I am sorry it wasn't properly explained to you. Also please rest assured that we have taken the appropriate measures to address the problem with your room you mentioned in order to prevent any future occurrence. But there is no laundry above your room, we outsourced with our laundry services. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York 3 Park Home Avenue North York, Ontario M2N 6L3 Tele: 41… Fax: 41… Email: mi… Website: www.novotelnorthyork.com

Well located, cleaning needs improvement

Customer review rating 3.0/5

Erick Families - 17/09/2021 Confirmed reviews ALL

My stay with Novotel was ok. Most staff were very friendly and helpful. The rooms needs to be cleaned better! I had booked 6 rooms and 3 needed better cleaning. Even though I booked 6 rooms there was hold placed on my credit card for 7 rooms and then more holds her placed for over $2000! If I didn't have a high credit limit what would have happened then?!

Dear Eric M., Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the cleanliness issues with housekeeping team and prevent future occurrence. Please feel free to contact me directly in regards for extra hold on your credit card. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York 3 Park Home Avenue North York, Ontario M2N 6L3 Tele: 41… Fax: 41… Email: mi…

Excellent

Customer review rating 5.0/5

Ian C. Solo - 17/09/2021 Confirmed reviews ALL

Very nice hotel, and ideally located in Toronto.

Dear Ian C., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York 3 Park Home Avenue North York, Ontario M2N 6L3 Tele: 41… Fax: 41… Email: mi… Website: www.novotelnorthyork.com

Well located

Customer review rating 2.5/5

Norman Business - 17/09/2021 Confirmed reviews ALL

I was dissapointed I have stayed with Novotel before and was extremely pleased. This time however I was surprised. The cleanliness of the hotel room was very poor. The bedskirt had stains the washroom shower door when was in use had water pouring onto floor. There was only change of bed sheets every 72 hours and I ran out of towels. Was not what expected.

Dear Norman Pierre S., Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the cleanliness issues you mentioned with our housekeeping team and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York 3 Park Home Avenue North York, Ontario M2N 6L3 Tele: 41… Fax: 41… Email: mi…

Well located

Customer review rating 4.0/5

Anonymous Business - 16/09/2021 Confirmed reviews ALL

Overall, it was fine, predicable. The staff and support folks were very courteous and helpful

Dear Patrice M., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York 3 Park Home Avenue North York, Ontario M2N 6L3 Tele: 41… Fax: 41… Email: mi…

Well located, beautiful room, comfortable bed, quiet

Customer review rating 5.0/5

Barbara Families - 16/09/2021 Confirmed reviews ALL

Easy parking, steps to subway, restaurants, services, midway between Sunnybrook and Baycrest hospitals, where my mom and dad respectfully are staying.

Dear Barbara T., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York 3 Park Home Avenue North York, Ontario M2N 6L3 Tele: 41… Fax: 41… Email: mi…

Very Accommodating staff

Customer review rating 5.0/5

Michael S. Families - 15/09/2021 Confirmed reviews ALL

Great location and value

Dear Mike S., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York 3 Park Home Avenue North York, Ontario M2N 6L3 Tele: 41… Fax: 41… Email: mi…

Modern and clean

Customer review rating 4.5/5

Anonymous Couples - 15/09/2021 Confirmed reviews ALL

The only wish was that the restaurant was open for breakfast at least

Dear Deb M., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York 3 Park Home Avenue North York, Ontario M2N 6L3 Tele: 41… Fax: 41… Email: mi…

Wonderful stay and will be back!

Customer review rating 5.0/5

Judy Couples - 14/09/2021 Confirmed reviews ALL

From start to finish, a wonderful, SAFE, friendly experience. The room was beautifully appointed, spacious, clean, comfortable. The restaurant on-site opened for the weekend during our stay, but because there was no outdoor seating for covid safety, we had to seek breakfast elsewhere. Otherwise, we will be back!

Dear Howard S., We very much appreciate your comments regarding your recent stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York 3 Park Home Avenue North York, Ontario M2N 6L3 Tele: 41… Fax: 41… Email: mi…

It is well located easy to get in and out of both by car and subway. Close to the movie theatre as well.

Customer review rating 4.0/5

Stephen G. Business - 14/09/2021 Confirmed reviews ALL

Nice place, nice rooms.

Dear Stephen J G., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York 3 Park Home Avenue North York, Ontario M2N 6L3 Tele: 41… Fax: 41… Email: mi…

Super Pleasant Stay

TripAdvisor rating 5.0/5

Johnson Y 10/08/2021 TripAdvisor review

The location of the property is right at the center of North York. It is very convenient to do everything. There are many restaurants with all kinds of cuisines within just five minutes walking distance. The service here is really professional. The front desk staff and restaurant servers are very friendly and helpful. The room is very quiet even though the building is right at the center of the town.

Many thanks for your positive review. So pleased to see so many people travelling again. Team Members are coming back to work. Everything is starting to feel good again. However please remember we are still following our covid protocols, including masks and social distancing... stay with us, stay safe. Many thanks, Michael.

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