Novotel Toronto North York 3.5 stars

Customer review rating (ALL Rating) 3.9/5 1,140 reviews

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3 Park Home Avenue, North York, M2N 6L3 TORONTO, Canada

Description

Hotel extras

  • Secure paid underground parking garage with a 6.1ft/1.8m height clearance. EV charging station

  • Book meeting spaces for any occasion. Email dos@novotelnorthyork.com

  • Direct indoor access to Toronto's subway-North York Centre stop

  • Executive rooms only designated as pet friendly rooms. Must be notified in advanced/Fees Apply

  • 15 km to downtown Toronto, and 20 km to YYZ Pearson International Airport

Our accommodation(s)

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Hotel location

Novotel Toronto North York

3 Park Home Avenue, North York
M2N 6L3 TORONTO
Canada

GPS:43.769185, -79.413065

Telephone
Fax +1 416-733-3403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,140 reviews

TripAdvisor Rating  3.7/5  1,272 reviews

Customer review rating 4.5/5

Gregg S. Business - Confirmed reviews ALL

The proximity to the Toronto subway, and ability to access it without going outside, was a huge plus on a winter day. Other experience features (room, breakfast) were fine.

Dear Gregg, Thank you for sharing your feedback with us. We understand that finding the Novotel website and completing your booking directly can sometimes be a bit tricky, and we apologize for any confusion caused by third-party booking channels. We always strive to make the booking process as clear and seamless as possible, and your comments will help us improve the information we provide online. We’re glad that your reservation was successfully completed, and we hope that your stay met your expectations despite the initial confusion. Thank you again for your feedback, and we look forward to welcoming you back in the future. Kind regards, Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada

Customer review rating 2.5/5

Jordan E. Solo - Confirmed reviews ALL

When I first arrived and checked in the gentleman behind the desk was rude and condescending when I was having issues with my credit card. The morning after I had breakfast at the hotel and my breakfast server Matt made me feel like a welcome guest. He was conversational and a gracious guide, especially when I bumped into him in the Subway later after.

Dear Jordan, Thank you for sharing your feedback. We sincerely apologize for the experience you had during check-in. This is not the standard of service we aim to provide, and we regret that your first impression of our hotel was not welcoming. On a brighter note, we’re delighted to hear that Matt at breakfast made you feel welcome and helped create a positive experience. We will be sure to recognize him for his exceptional service and attentiveness. Your feedback is invaluable, and we are taking it seriously to ensure that every guest feels respected and appreciated from the moment they arrive. We hope to have the opportunity to provide you with a more seamless experience during a future stay. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada

Customer review rating 3.5/5

James V. Business - Confirmed reviews ALL

I have stayed at the Novotel North York several times & been very happy. However on this last trip I reported twice on 2 different days the lack of hot water in my room. It starts out great but then after a couple of minutes it goes to barely barely-warm. My co-worker, Scott Parker that was traveling with me was on the floor above me reported the same issue. Other than that the room was great.

Dear Guest, Thank you for taking the time to share your feedback and for your continued loyalty to Novotel North York. We’re pleased to hear that you have stayed with us several times and have generally been very happy with your experiences. However, we sincerely apologize for the inconvenience you encountered with the hot water during your most recent stay. This is certainly not the level of comfort we aim to provide, and we understand how frustrating this must have been—especially after reporting it on multiple occasions. Please rest assured that your comments have been shared with our Engineering team for further investigation to ensure this issue is addressed and prevented in the future. We truly appreciate your feedback, as it helps us improve, and we hope to have the opportunity to welcome you back and provide you with the excellent experience you’ve come to expect from us. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada

Customer review rating 4.5/5

Bert P. Business - Confirmed reviews ALL

Excellent Hotel

Dear Bert P., Thank you for your kind words about the hotel — we’re delighted to hear you enjoyed your stay. Regarding parking, we’d like to clarify that the parking facility is not owned or operated directly by the hotel; we cooperate with an external provider. We understand that parking larger vehicles can be challenging, and we appreciate your suggestion about valet service. Valet parking is typically offered at 4–5 star properties, but your feedback is valuable and will be shared with our partners. Thank you again for taking the time to leave a review, and we hope to welcome you back in the future. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York

Customer review rating 3.5/5

Christie N. Business - Confirmed reviews ALL

The room was too cold even when I increased the thermostat to 74 degrees. Seems like the room is not well insulated.

Dear Christie N., Thank you for sharing your feedback. We’re sorry to hear that the room temperature was uncomfortable during your stay. Proper heating and insulation are very important to us, and we’ll be reviewing this issue with our maintenance team to ensure a more comfortable experience for future guests. We truly appreciate you bringing this to our attention and hope to have the opportunity to welcome you again. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada

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Other web-users rate our hotel

  • 711 reviews 8.8/10 Location
  • 1,033 reviews 5.7/10 Room
  • 774 reviews 7.6/10 Service
  • 25 reviews 3.5/10 WiFi
  • 474 reviews 4.5/10 Comfort
  • 423 reviews 7/10 Cleanliness
  • 233 reviews 5.4/10 Value
  • 135 reviews 6.6/10 Breakfast

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