Novotel Toronto North York Hotel 3 stars

We would have had a wonderful night if we had been able to sleep. The bed was so hard both of us had hip and back pain in the morning.

It was okay. The location was good for short term travel in Toronto and it connected to mall, it was easy to get or buy by myself. However, the vending machines were not working at all in the early morning, called to reception to ask if there is another machine or way to get a water or pops, one of the receptionist told me that use vending machine or find the store at the mall during Christmas and new year's holidays. If the machine is not working and the mall is closed, no way to get a drink?! In addition, the side of a bed mat went out (I think somewhere of bed was broken), it should be fixed soon. (already called and requested it)

It was a uneventful, which for me is good.

Another of many stays. We often come around New Year's to visit my elderly parents in Toronto. The renovated executive room was very clean and comfortable. Staff in the Trio restaurant, especially Peth and Anelia, were very gracious and accomodating when my 99 year old elderly father came for brunch.

We stayed here is a family of five for six nights over the Christmas break. We were visiting our other family in the area and it was her first time actually staying in a Novotel. He felt that hotel provide a good value and we had breakfast included. So far the highlight of our trip for the staff at the hotel‘s restaurant Trio. Adam and Pieth extraordinarily gracious and sincere every single time we went for breakfast and our children look forward to seeing them. They should be recognized and awarded.

Friendly front desk, easy parking, nice pool and work out area, lots of restaurants nearby and subway access from hotel.

Staff at desk were not friendly, we arrived on Dec 24 and nobody greated us with a "Merry Christmas". The tv wasnt working properly, we couldn't turn down the heater (and no windows to open) so, couldn't sleep due to heavy heat all night, in the morning, we noticed that even with the shower door closed, all the water from the shower was seeping through the base of the shower door and ending on the bathroom floor. The pool was 50 times smaller than on picture. No breakfast offered (restaurant closed for holidays) during our stay but nobody mentioned it to us prior to arrival! All together, very very dissatified. Will not recommend to anybody.

While my stay was pretty comfortable, please remind housekeeping staff that if a person in a wheelchair is staying in the room, please keep soap, shampoo, washcloths etc within reach and not on a hard to reach shelf. Thankfully I can stand briefly or I would have needed help. Also the room was a bit chilly even though I had the heat on.

I stay at this hotel every year for a conference in Toronto. This time the stay was for a personal vacation. As always, everything was excellent. I am always looked after well by the staff. The hotel is clean, quiet, comfortable. The location is perfect close to everything including shopping, dining, Yonge street, highway 401. There is a subway station that you can access by walking through a shopping area, never having to go outside. My conference is coming up again soon, and I will be booking here again.

Hotel room was good but gym facilities were poor.

All was as expected meeting very good standards. The restaurant breakfast did suffer forom old stock on a Saturday (old bread) and an insipid waiter. It may not be your operation but a third party. Get after them you can do better.

Checking in is a swift experience and the staff is extremely polite/courteous. Felt very welcome

Hotel staff were polite and professional, especially in the restaurant/bar. The room was clean and well-maintained by house staff. It was difficult to keep the room warm (December stay) with the one small heating unit in the corner. This was the first time I had seen paper cups in a hotel bathroom. Something a bit more classy would have been appreciated. Ice machine on the 11th floor was not working. Very convenient to public transit, well-served by taxis and Uber. Met the general manager more than once -- keep him!

Very pleasant stay. Only the tv remote in my room gave me trouble, but I got help from the reception desk, after I called their.

Generally good. Gym requires more frequent visits from housekeeping to ensure towels and cleaning solution is full. Also the temperature in the gym could be lower. Had temperature issues in my rooms which were dealt with quickly. Breakfast is awesome.