Novotel Toronto North York Hotel 3 stars

TripAdvisor rating 3.5/5 1,097 reviews
Novotel Toronto North York
See on a map
+ 26 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Web corner and free WIFI in the entire hotel.

  • Hot breakfast buffet, relaxed modern dining

  • Modern fitness center, sauna, heated pool

  • Choice of versatile spaces for your event

  • 2 minutes to subway, 25-minute ride downtown

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Golf course 18 holes (Nearby)
  • Outdoor tennis court (Nearby)
  • Jogging track
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Toronto North York

3 Park Home Avenue
North York
M2N 6L3
toronto
canada

Tel: +14167332929

Fax: (+1)4167333403

Contact email

Check-in from 15h00

Check out up to 12h00

  • TORONTO TRANSIT COMMISSION :   YONGE NORTH YORK CENTR

  • NORTH YORK CENTRE :   YONGE NORTH YORK CENTR

  • By plane

    TORONTO ISLAND AIRPORT At 27.36km / 17 miles

  • By plane

    TORONTO PEARSON At 22.53km / 14 miles

  • By car

    EXIT NO.369 (HWY 401) At 2km / 1.25 miles

  • By train

    UNION STATION At 16km / 9.94 miles

GPS :43.769185, -79.413065

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior room with 1 king bed

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with 1 king bed

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with 2 double beds

  • Max. number of persons: 4
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with 1 king bed and pull out sofa

  • Max. number of persons: 4
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Balcony suite

  • Max. number of persons: 2
  • Area: From 23
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

1 bedroom suite

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

TRIO RESTAURANT

Type of cuisine: International

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TRIO BAR

Photo non contractuelle / Strictly non binding

Trio Bar offers a wide variety of drinks, from beer and wine to cocktails. Great atmosphere, good food and great drinks are what makes Trio Bar stand out.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 260

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Novotel Toronto North York

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

6,853 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,097 reviews

Customer review rating 4.1/5

Anonymous Business - 10/01/2020 Confirmed reviews ALL

i was travelling for business, after my work day i was able to check in without any issues. I went to my room and used the bathroom facilities, one flush and a pol of water was forming on the floor from the bottom of the toilet. (not a lot but definitely a puddle). I had not yet unpacked so i grabbed my things and went downstairs to the lobby, thinking they would check me into a new room. I told them my issue. The girl told me to go back to my room and an engineer would be coming up. so i did and when he came he said " your toilet is broken", im not an " engineer" but i had figured that out on my own. I was moved to a new room, when i had a shower in the morning, the water wasnt going down the drain very well i had to stop the shower in the middle of the shower to allow the water to let the drain catch up with the water flow, as i stood in inches of water. * this was a shower with no tub. maybe the bathroom facilities should be checked before the next customer comes in.

Dear Annette, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. We are sorry that it did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior stay for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue with our bathroom facilities in order to prevent future occurrence and improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Overall experience was excellent.

Customer review rating 4.1/5

Hasan Couples - 09/01/2020 Confirmed reviews ALL

Check in was quick and easy. Wifi worked well. Room way clean and extra towels were delivered promptly when asked for. I liked the fact that late check-out was 5:00 pm instead of 3:00 pm like it is in other hotels.

Dear Hasan, We appreciate your comments regarding your recent stay at the Novotel Toronto North York. We are glad to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your feedback, and we hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

very relaxing and quiet.

Customer review rating 4.1/5

Anonymous Business - 08/01/2020 Confirmed reviews ALL

I thought that the restaurant closed early. I know that it was a Sunday but I believe it should of remained open till 1100 pm

Dear John, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. At Novotel, we strive to provide a superior stay for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments in order to improve the overall quality of our services. We appreciate your feedback and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Hotel is good for short stay

Customer review rating 4.1/5

Raj Families - 07/01/2020 Confirmed reviews ALL

The stay was good but the rooms are very small.

Dear Rajagopalan, Thank you for taking the time to review your stay at Novotel. We hope that you enjoyed your experience and look forward to welcoming you again soon. Sincerely, Novotel Toronto North York Team

Overnight stay before event

Customer review rating 4.1/5

Whitesangria Families - 06/01/2020 Confirmed reviews ALL

The rooms are tiny, and they unfortunately have frosted glass bathroom doors (so in the middle night, if someone gets up to use the bathroom, if they turn on the bathroom light, the bedroom floods with light). But they are VERY clean, and well organized. The staff is also very attentive and kind. We stayed the night before an event, and the event staff the next day were amazing -- and the food was delicious.

Dear Patti, Thank you for taking the time to review your recent stay at Novotel. We appreciate your feedback and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Nice hotel, horrible bed

Customer review rating 4.1/5

Anonymous Couples - 04/01/2020 Confirmed reviews ALL

We would have had a wonderful night if we had been able to sleep. The bed was so hard both of us had hip and back pain in the morning.

Dear Paul, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. We are sorry that it did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide superior service for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments in order to improve the overall quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team
Customer review rating 4.1/5

Soyuen P. Couples - 03/01/2020 Confirmed reviews ALL

It was okay. The location was good for short term travel in Toronto and it connected to mall, it was easy to get or buy by myself. However, the vending machines were not working at all in the early morning, called to reception to ask if there is another machine or way to get a water or pops, one of the receptionist told me that use vending machine or find the store at the mall during Christmas and new year's holidays. If the machine is not working and the mall is closed, no way to get a drink?! In addition, the side of a bed mat went out (I think somewhere of bed was broken), it should be fixed soon. (already called and requested it)

Dear Soyuen, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. We are sorry that it did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide superior service for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with our vending machines and bed mat in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team
Customer review rating 4.1/5

Anonymous Couples - 01/01/2020 Confirmed reviews ALL

It was a uneventful, which for me is good.

Dear Bob, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. Please rest assured that we are taking the appropriate measures to address the shower issues in order to prevent future occurrence. We appreciate your feedback and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Another great stay at the Novotel North York

Customer review rating 4.1/5

Howard S. Families - 01/01/2020 Confirmed reviews ALL

Another of many stays. We often come around New Year's to visit my elderly parents in Toronto. The renovated executive room was very clean and comfortable. Staff in the Trio restaurant, especially Peth and Anelia, were very gracious and accomodating when my 99 year old elderly father came for brunch.

Dear Howard, We very much appreciate your comments regarding your recent stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto North York Team

Nice visit

Customer review rating 4.1/5

Christopher F. Families - 01/01/2020 Confirmed reviews ALL

We stayed here is a family of five for six nights over the Christmas break. We were visiting our other family in the area and it was her first time actually staying in a Novotel. He felt that hotel provide a good value and we had breakfast included. So far the highlight of our trip for the staff at the hotel‘s restaurant Trio. Adam and Pieth extraordinarily gracious and sincere every single time we went for breakfast and our children look forward to seeing them. They should be recognized and awarded.

Dear Christopher, We appreciate your comments regarding your recent stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Great location in Toronto and good value for a room and parking

Customer review rating 4.1/5

Barry Couples - 01/01/2020 Confirmed reviews ALL

Friendly front desk, easy parking, nice pool and work out area, lots of restaurants nearby and subway access from hotel.

Dear Barry, We appreciate your comments regarding your recent stay at the Novotel Toronto North York. We are glad to read that you had a nice stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your feedback, and we hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Biologist/Environmental Manager

Customer review rating 4.1/5

Luce P. Families - 30/12/2019 Confirmed reviews ALL

Staff at desk were not friendly, we arrived on Dec 24 and nobody greated us with a "Merry Christmas". The tv wasnt working properly, we couldn't turn down the heater (and no windows to open) so, couldn't sleep due to heavy heat all night, in the morning, we noticed that even with the shower door closed, all the water from the shower was seeping through the base of the shower door and ending on the bathroom floor. The pool was 50 times smaller than on picture. No breakfast offered (restaurant closed for holidays) during our stay but nobody mentioned it to us prior to arrival! All together, very very dissatified. Will not recommend to anybody.

Dear Luce, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. We are sorry that it did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior stay for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments in order to improve the overall quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Thanks for a great stay!

Customer review rating 4.1/5

Mary J. C. Solo - 30/12/2019 Confirmed reviews ALL

While my stay was pretty comfortable, please remind housekeeping staff that if a person in a wheelchair is staying in the room, please keep soap, shampoo, washcloths etc within reach and not on a hard to reach shelf. Thankfully I can stand briefly or I would have needed help. Also the room was a bit chilly even though I had the heat on.

Dear Mary Jane, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. At Novotel, we strive to provide superior service for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the amenities placement in the rooms in order to prevent any future problems. We appreciate your sharing your concerns, and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Another pleasant stay

Customer review rating 4.1/5

Anonymous Couples - 29/12/2019 Confirmed reviews ALL

I stay at this hotel every year for a conference in Toronto. This time the stay was for a personal vacation. As always, everything was excellent. I am always looked after well by the staff. The hotel is clean, quiet, comfortable. The location is perfect close to everything including shopping, dining, Yonge street, highway 401. There is a subway station that you can access by walking through a shopping area, never having to go outside. My conference is coming up again soon, and I will be booking here again.

Dear Cem, We very much appreciate your comments regarding your recent stay at the Novotel Toronto North York. We are delighted to read that you had a pleasant stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to welcome you again soon for your conference. Sincerely, Novotel Toronto North York Team

Reasonable hotel but disappointed in the gym facilities.

Customer review rating 4.1/5

Trevor H. Solo - 28/12/2019 Confirmed reviews ALL

Hotel room was good but gym facilities were poor.

Dear Trevor, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. We are sorry that it did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide superior service for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues with our fitness centre in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

the Novotel experience is always as expected, good clean accommodation wherever in any city I visited

Customer review rating 4.1/5

Ben Couples - 28/12/2019 Confirmed reviews ALL

All was as expected meeting very good standards. The restaurant breakfast did suffer forom old stock on a Saturday (old bread) and an insipid waiter. It may not be your operation but a third party. Get after them you can do better.

Dear Benno, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. At Novotel, we strive to provide a superior stay for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments in order to improve the overall quality of our services. We appreciate your feedback and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team
Customer review rating 4.1/5

Debbie A. Families - 26/12/2019 Confirmed reviews ALL

Checking in is a swift experience and the staff is extremely polite/courteous. Felt very welcome

Dear Debbie, We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again soon. Sincerely, Novotel Toronto North York Team

Reasonable value for money -- not luxurious but mostly met the need

Customer review rating 4.1/5

Peter Business - 22/12/2019 Confirmed reviews ALL

Hotel staff were polite and professional, especially in the restaurant/bar. The room was clean and well-maintained by house staff. It was difficult to keep the room warm (December stay) with the one small heating unit in the corner. This was the first time I had seen paper cups in a hotel bathroom. Something a bit more classy would have been appreciated. Ice machine on the 11th floor was not working. Very convenient to public transit, well-served by taxis and Uber. Met the general manager more than once -- keep him!

Dear Peter, Thank you for taking the time to tell us about your recent stay at the Novotel Toronto North York. At Novotel, we strive to provide a superior experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments in order to improve the overall quality of our services. We appreciate your sharing your concerns, and it is our hope to welcome you again very soon... Sincerely, Novotel Toronto North York Team

Magnificient

Customer review rating 4.1/5

Rs Business - 19/12/2019 Confirmed reviews ALL

Very pleasant stay. Only the tv remote in my room gave me trouble, but I got help from the reception desk, after I called their.

Dear Rudi, We appreciate your comments regarding your stay at the Novotel Toronto North York. We are glad to read that you had a magnificent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Great service

Customer review rating 4.1/5

Anonymous Business - 19/12/2019 Confirmed reviews ALL

Generally good. Gym requires more frequent visits from housekeeping to ensure towels and cleaning solution is full. Also the temperature in the gym could be lower. Had temperature issues in my rooms which were dealt with quickly. Breakfast is awesome.

Dear Marianne, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. At Novotel, we strive to provide superior service for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments in order to prevent future problems with the temperature and departure invoice. We appreciate your sharing your concerns, and hope to welcome you again soon. Sincerely, Novotel Toronto North York Team
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in toronto