Novotel Toronto North York 3.5 stars

Customer review rating (ALL Rating) 4.0/5 1,205 reviews

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3 Park Home Avenue, North York, M2N 6L3 TORONTO, Canada

Description

Hotel extras

  • Secure paid underground parking garage with a 6.1ft/1.8m height clearance. EV charging station

  • Book meeting spaces for any occasion. Email dos@novotelnorthyork.com

  • Direct indoor access to Toronto's subway-North York Centre stop

  • Executive rooms only designated as pet friendly rooms. Must be notified in advanced/Fees Apply

  • 15 km to downtown Toronto, and 20 km to YYZ Pearson International Airport

Our accommodation(s)

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Hotel location

Novotel Toronto North York

3 Park Home Avenue, North York
M2N 6L3 TORONTO
Canada

GPS:43.769185, -79.413065

Telephone
Fax +1 416-733-3403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,205 reviews

Customer review rating 3.5/5

Sean R. Couples - Confirmed reviews ALL

This Novotel is modern and clean, with friendly staff and good amenities. It's located on a quiet street in an otherwise bustling part of the city with access to restaurants, parks and transit. There were some cleanliness issues with our room though as one of the provided bathrobes had a brown stain on it and the bathtub looked like it hadn't been cleaned. It's also important to note that parking is not included and costs an extra $23 per night. Overall I would still likely stay here again if I needed a hotel in this part of the city.

Dear Sean, Thank you for sharing your feedback following your recent stay with us. I'm glad to hear you enjoyed our location, found the hotel clean and modern overall, and appreciated the friendliness of our team. I’m very sorry to learn about the cleanliness issues you experienced in your room, particularly with the bathrobe and bathtub. This has been shared with our housekeeping leadership team to ensure it is addressed immediately. Regarding parking, I do want to clarify that the parking facility is managed by the building, and the rates are not set by the hotel. That said, I understand how this can be confusing, and we will continue working on making this clearer for our guests at the time of booking and arrival. We appreciate your honest feedback and hope to have the opportunity to welcome you back in the future for a smoother experience. Kind regards, Rohil Bhattacharya Novotel Toronto North York

Customer review rating 4.5/5

Sabrina G. Solo - Confirmed reviews ALL

I had a great stay at Novotel. Everything was clean and the location right above the subway and North York Centre was very good. The front desk staff was so kind and never failed to greet me whenever I passed by. I enjoyed the pool and the gym a lot as well (except the ellipticals were either not working or I could not understand how to get them to start). I wish the breakfast had been included but I appreciated the ease of just having it charged to the room.

Customer review rating 5.0/5

Olusola A. Families - Confirmed reviews ALL

I stayed at the Hotel to attend a Wedding During the World Cup, so it was difficult to find a hotel, and this was one I found, and it was really nice for a hotel a little out from the city center. It began when I was booking the hotel back in February 2026 and Mariia (front desk supervisor) was excellent. She recommended the rooms based on what I had asked and Mariia recommended the Executive Room with the King Bed. I reserved two rooms for myself, and my daughter and they were really quite nice. This is not a 5-star hotel, but it is a very nice business hotel that is probably a 4-star hotel. The rooms, although not large, were very nice and comfortable and well appointed. Mariia had emailed photos of the Executive rooms, and I wanted ones on a higher floor with the class showers and not one of the ones with the bath and curtain shower. Thes have the yellow cushions chairs but the room and newly updated and I was not disappointed. My only slight issue was the class does not cover the whole frame of shower, so it is easy to get water on the bathroom floor. However the share was had nice pressure and hot, which is what I like so I was very happy overall. The room is well appointed, so I was happy (and so was my daughter). The staff were all excellent. Every single staff member went over and above to make sure we had a great time. Friendly, helpful and always smiling. I felt at home. At breakfast the lady who helped me went over and above. She made me separate oatmeal because I like it think and brought everything I requested to the table we sat at even though we opted for the buffet. If you do not want to be downtown in the hassle and bustle, this is a great choice. It has large, attached parking garage and the metro station is a minute walk, all inside the center and it only takes about 40 minutes to be in the heat of downtown Toronto buy train. When I return to Toronto, I will definitely stay at this hotel again.

Dear Olusola, Thank you so much for your wonderful review and for taking the time to share your experience with us. It was a pleasure reading your comments, and I'm delighted that you and your daughter enjoyed your stay. Your kind words about Mariia and the rest of our team truly mean a lot, and I'll make sure they are recognized for the exceptional service they provided. We also appreciate your feedback regarding the breakfast buffet and the shower design. Thank you for pointing those out—comments like yours help us improve while continuing to provide the level of service our guests expect. We're grateful that you chose Novotel Toronto North York for your visit, and it means a great deal to know that you'll be staying with us again the next time you're in Toronto. We look forward to welcoming you back. Warm regards, Rohil Bhattacharya Novotel Toronto North York

Customer review rating 3.5/5

Ronald M. Solo - Confirmed reviews ALL

There are several annoying issues in the guest room: 1) The light switch to the bathroom is hidden behind the open bathroom door. 2) No separate sheet on the bed. 3) The desk light had no detectable way to turn it on. 4) There was a large stain on the carpet. 5) The TV is very inconvenient to operate. 6) There needs to be a more convenient way to operate the main room light other than from the doorway. 7) There are no hooks or the like to hang up a towel or clothing in the bathroom. Hope this helps!

Customer review rating 4.0/5

Pang C. S. C. Families - Confirmed reviews ALL

The hotel's location is highly convenient and the rooms are very clean. However, even though we checked in at 5:00 PM, the process took 45 minutes. To make matters worse, we were told the room was not ready yet and had to wait another 20 minutes for confirmation. Since the standard check-in time is 3:00 PM, having to wait over an hour to get a room at 6:10PM is completely unacceptable and unreasonable.

Other web-users rate our hotel

  • 702 reviews 8.9/10 Location
  • 1,035 reviews 6/10 Room
  • 793 reviews 7.6/10 Service
  • 29 reviews 2.4/10 WiFi
  • 464 reviews 4.5/10 Comfort
  • 433 reviews 7.4/10 Cleanliness
  • 228 reviews 5/10 Value
  • 139 reviews 6.2/10 Breakfast

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