Grand Hotel Bregenz - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.6/5 1,975 reviews

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Platz Der Wiener Symphoniker 2, 6900 BREGENZ, Austria

Description

Hotel extras

  • Perfect location for your casino and festival visit

  • Ideal accessibility by public transport

  • Outdoor terrace and conservatory with comfortable fireplace

  • Put on your running shoes and start running

Our accommodation(s)

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Hotel location

Grand Hotel Bregenz - MGallery Collection

Platz Der Wiener Symphoniker 2
6900 BREGENZ
Austria

GPS:47.50306, 9.738

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DIVVY

Our DIVVY restaurant is dedicated to the fine French "Art de Vivre". Enjoy excellent food made from the best regional and French ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,975 reviews

TripAdvisor Rating  4.1/5  324 reviews

Certificate of excellence 2025

Customer review rating 0.5/5

Christophe B. Business - Confirmed reviews ALL

Pré-paid on all.com, I had to pay again extra

Dear Christophe B., Thank you for your feedback regarding the invoicing issue you experienced. We understand how important clarity in billing is for our guests. Please rest assured that we take your comments seriously and will review our processes to enhance the guest experience. Best Regards, Ahmad Al Assaf - Guest Relation & Experience Coordinator

Customer review rating 5.0/5

Luiza C. Couples - Confirmed reviews ALL

We had a very pleasant stay in an upgraded room. The bed was exceptionally comfortable, and we thoroughly enjoyed the wellness area, which is open for exceptionally long hours. We also really liked the interior design of the hotel, as well as the restaurant, which offers delicious dishes — the hake and the dessert were particularly excellent. As a small suggestion, the possibility of using the sauna in the early morning hours could be considered. When our coffee machine did not work properly, the staff kindly offered us coffee at the bar, which we truly appreciated.

Dear Luiza C., Thank you for taking the time to share your positive experience at Grand Hotel Bregenz - MGallery Collection. We are delighted to hear that you enjoyed your upgraded room, the comfortable bed, and the extended hours of our wellness area. It is also gratifying to know that you appreciated our interior design and the culinary offerings at our restaurant. We value your suggestion regarding the sauna hours and will consider it as we continually strive to enhance our guests' experience. Additionally, I am pleased that our staff was able to assist you with the coffee machine issue during your stay. We look forward to welcoming you back in the future. Best Regards, Ahmad Al Assaf - Guest Relation & Experience Coordinator

Customer review rating 3.5/5

Maria H. Families - Confirmed reviews ALL

We enjoyed the room, staff were exceptional however we went to dine in your restaurant and there were 4 things on the menu to choose from. The menu given at the table was half of the choice in the room menu booklet. The staff tried to ask the chef to prepare one of the dishes advertised (a burger so nothing crazy) and a Caesar salad and the reply was no sorry we dont have buns and no chicken. We can give you a salad with lettuce parmesan and tomatoes. I am a restaurant owner and this is absolutely poor service for such a big hotel and the kitchen chef should not be working for such a big chain hotel if the kitchen cannot deliver such simple menu items to guests. Hence to say we didn't eat dinner and had to go elsewhere. They did not seem bothered to be honest.

Dear Mrs. h., Thank you very much for your feedback regarding your stay at the Grand Hotel Bregenz – MGallery Collection. We are delighted to hear that you were satisfied with the cleanliness and comfort of the rooms, as well as the service quality provided by our staff. However, I regret that your culinary experience in our restaurant did not meet your expectations. We always strive to offer our guests a diverse and appealing selection of dishes. I am sorry that the options provided did not meet your preferences and that the communication with our kitchen staff was not optimal. Please rest assured that your comments will be discussed internally to help us improve our service quality. We truly value your feedback as a restaurant owner and hope you will give us another opportunity in the future to provide you with a better experience. We look forward to welcoming you again to the Grand Hotel Bregenz. Kind regards,

Customer review rating 4.0/5

Aarent B. K. Families - Confirmed reviews ALL

Beyond a decent stay, the breakfast service made our trip memorable. The staff was perfectly attentive and appropriate. Outstanding!

Sehr geehrter Herr K., Vielen Dank für Ihr positives Feedback. Es freut uns zu hören, dass unser Frühstücksservice und die Aufmerksamkeit unseres Teams Ihren Aufenthalt unvergesslich gemacht haben. Ihre Zufriedenheit ist unser größtes Anliegen. Wir freuen uns Sie wieder im Grand Hotel Bregenz begrüßen zu dürfen. Mit freundlichen Grüßen, Ahmad Al Assaf - Koordinator für Gästebetreuung & Erlebnis

Customer review rating 5.0/5

Douglas S. Friends - Confirmed reviews ALL

Excellent service at the front desk and at the bar. Rooms are very nice and I appreciate the personal note on the table.

Dear Douglas S., Thank you for your kind words regarding our service and accommodations. We are delighted to hear that you enjoyed the personal touch in your room and found our staff attentive. Your feedback is sincerely appreciated, and we look forward to welcoming you back in the future. Best regards Ahmad Al Assaf - Guest Relation & Experience Coordinator

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Other web-users rate our hotel

  • 764 reviews 9.5/10 Location
  • 1,026 reviews 7.5/10 Room
  • 1,022 reviews 8.5/10 Service
  • 740 reviews 9.6/10 Breakfast
  • 360 reviews 6.9/10 Cleanliness
  • 273 reviews 6.1/10 Food
  • 185 reviews 4.8/10 Value
  • 168 reviews 6.2/10 Amenities

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