Grand Hotel Bregenz - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.6/5 1,983 reviews

Grand Hotel Bregenz - MGallery Collection - Image 1
Grand Hotel Bregenz - MGallery Collection - Image 2
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Platz Der Wiener Symphoniker 2, 6900 BREGENZ, Austria

Description

Hotel extras

  • Perfect location for your casino and festival visit

  • Ideal accessibility by public transport

  • Outdoor terrace and conservatory with comfortable fireplace

  • Put on your running shoes and start running

Our accommodation(s)

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Hotel location

Grand Hotel Bregenz - MGallery Collection

Platz Der Wiener Symphoniker 2
6900 BREGENZ
Austria

GPS:47.50306, 9.738

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DIVVY

Our DIVVY restaurant is dedicated to the fine French "Art de Vivre". Enjoy excellent food made from the best regional and French ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,983 reviews

Customer review rating 0.5/5

Sacha S. Solo - Confirmed reviews ALL

While the room and location are nice, I noticed an error on the final bill after the stay. Wrotr to resolve it, no answer. Wrote to get a detailed bill (not received at all), also no answer from the hotel. Very unproffesional.

Dear Sacha S., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the billing error and the lack of response from our team, which does not reflect our commitment to service. We value your input and will ensure that your concerns are addressed appropriately. Your experience is important to us, and we appreciate your understanding. Best regards, Ahmad Al Assaf - Guest Relation & Experience Coordinator

Customer review rating 3.0/5

Emma M. Families - Confirmed reviews ALL

We booked two junior suites for one night. Both rooms were clean, well maintained and comfortable. The amenities provided, nespresso machine, mini bar, robes and slippers added a touch of luxury. The pool was a nice touch, but the water only had a depth of about one metre. However, the noise from the elevator, which room 201 surrounds, meant that we hardly slept. We had requested to be as far away from the elevators as possible. Check in was functional, but unwelcoming. When queried on the final cost the receptionist wasn’t interested in looking into an additional charge that differed from that on my booking and we had no other choice but to accept.

Dear Emma M., Thank you for taking the time to share your feedback regarding your recent stay at Grand Hotel Bregenz - MGallery Collection. We are pleased to know that you found the junior suites clean and comfortable, and that you enjoyed the amenities we offer. However, I sincerely apologize for the inconvenience you experienced due to the noise from the elevator near your room. We understand how important a restful night is, and it is regrettable that we could not provide that comfort during your stay. Additionally, I am sorry to hear that your check-in experience did not meet your expectations and that there were discrepancies regarding your final charges. Our team strives to ensure a welcoming atmosphere and to address any inquiries thoroughly. Your comments will be reviewed as we continuously work on enhancing our guest experience. Thank you once again for your valuable input. Best Regards, Ahmad Al Assaf - Guest Relation & Experience Coordinator

Customer review rating 5.0/5

Hoang H. V. Friends - Confirmed reviews ALL

A

Sehr geehrter Herr V., Vielen Dank für Ihre Rückmeldung. Es freut uns zu hören, dass Sie mit Ihrem Aufenthalt im Grand Hotel Bregenz - MGallery Collection zufrieden waren. Wir schätzen Ihre Meinung sehr und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Ahmad Al Assaf - Koordinator für Gästebeziehungen und Erlebnis

Customer review rating 5.0/5

Ahmed A. Families - Confirmed reviews ALL

Great genuine service, spotless cleanliness and cosy ambience

Dear Ahmed A., Thank you for your kind words regarding your recent stay at Grand Hotel Bregenz - MGallery Collection. We are delighted to hear that you appreciated our genuine service, cleanliness, and cosy atmosphere. Your feedback is invaluable to us. Best regards, Ahmad Al Assaf - Guest Relation & Experience Coordinator

Customer review rating 5.0/5

Thierry M. Solo - Confirmed reviews ALL

It was my second stay at this property, I am an Accor member and I really appreciated the kind upgrade. The rooms are extremely comfortable and the location very convenient as a stop over between France and Austria

Dear Thierry M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you appreciated the upgrade and found our location convenient. Your loyalty as an Accor member is highly valued, and we look forward to welcoming you back on your next visit. Ahmad Al Assaf - Guest Relation & Experience Coordinator

Other web-users rate our hotel

  • 764 reviews 9.4/10 Location
  • 1,015 reviews 7.6/10 Room
  • 1,027 reviews 8.3/10 Service
  • 738 reviews 9.5/10 Breakfast
  • 356 reviews 7.1/10 Cleanliness
  • 284 reviews 5.9/10 Food
  • 181 reviews 4.8/10 Value
  • 173 reviews 6.6/10 Amenities

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