Grand Hotel Bregenz - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.6/5 1,969 reviews

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Grand Hotel Bregenz - MGallery Collection - Image 1
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Platz Der Wiener Symphoniker 2, 6900 BREGENZ, Austria

Description

Hotel extras

  • Perfect location for your casino and festival visit

  • Ideal accessibility by public transport

  • Outdoor terrace and conservatory with comfortable fireplace

  • Put on your running shoes and start running

Our accommodation(s)

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Hotel location

Grand Hotel Bregenz - MGallery Collection

Platz Der Wiener Symphoniker 2
6900 BREGENZ
Austria

GPS:47.50306, 9.738

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DIVVY

Our DIVVY restaurant is dedicated to the fine French "Art de Vivre". Enjoy excellent food made from the best regional and French ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,969 reviews

Customer review rating 4.0/5

Christine P. Couples - Confirmed reviews ALL

Appreciated the bottled water in the room. The breakfast buffet was varied and fresh supplies were quickly added, the staff efficient and the breads were wonderful, as were the fresh fruits.

Dear Christine P., Thank you for your kind words regarding your recent stay at Grand Hotel Bregenz - MGallery Collection. We are delighted to hear that our location, comfortable accommodations, and exceptional cleaning staff contributed to your enjoyable experience. It is also wonderful to know that you appreciated the breakfast offerings and the quality of our service. Your feedback is invaluable to us, and we look forward to welcoming you back in the future for another memorable stay. Best regards, Ahmad Al Assaf - Guest Relation & Experience Coordinator

Customer review rating 2.0/5

Christian S. Business - Confirmed reviews ALL

I stay quite often at this hotel. This time the expectations were not met, especially when paying more than 250,-- EUR / Night. What was not optimal: - Check in: Even if I've booked via our corporate portal, no adress data about me or my company (for the invoice) etc were available and needed. - No Shower-Gel in the bath room: Container was empty and not refilled - one of the Towel-hooks on the wall were nearly broken - Water pressure in the Shower was very low - Finally the invoice was sent per Email - to the wrong person - a colleage forwarded it to me.

Dear Christian S., Thank you for sharing your feedback regarding your recent stay at Grand Hotel Bregenz - MGallery Collection. I sincerely apologize for the inconveniences you experienced, as we strive to provide a seamless experience for our guests. I regret that the check-in process did not meet your expectations, and I understand how important accurate invoicing is for corporate bookings. Your comments regarding the lack of shower gel and the low water pressure in the shower have been duly noted. It is our standard practice to ensure that all amenities are fully stocked and functional prior to guest arrivals. Additionally, I appreciate your feedback about the towel hook, as we prioritize the maintenance and safety of our facilities. I apologize for the mix-up with your invoice. This is not the level of service we aim to provide. Thank you for your understanding, and I hope you will consider us for your future stays, allowing us the opportunity to restore your confidence in our services. Best regarads, Ahmad Al Assaf - Guest Relation & Experience Coordinator

Customer review rating 4.5/5

Chris G. Business - Confirmed reviews ALL

Clean room, good food, great loaction

Dear Chris G., Thank you for your kind words regarding your recent stay at Grand Hotel Bregenz - MGallery Collection. We are delighted to hear that you found our accommodations comfortable, enjoyed the dining options, and appreciated our location. Best regards, Ahmad Al Assaf - Guest Relation & Experience Coordinator

Customer review rating 4.5/5

Joseph H. Solo - Confirmed reviews ALL

This is the third time I stayed at the Grand Hotel Bregenz MGallery, and as at my two previous visits, I greatly enjoyed my stay. The location of the hotel within steps of the lakefront and the train station is ideal, my room was comfortable and quiet, and I enjoyed the very nice wellness areas that includes a sauna, steam room, recovery room, pool, as well as a well-equipped fitness room. That said, there were some issues with reservations and billing that put a slight damper on an otherwise excellent stay. First, I was unable to make a reservation online through my ALL Accor account despite numerous attempts over several days, so I had to call the hotel directly to reserve my room. This is obviously not the hotel's fault, and to their credit making reservation directly with the hotel over the phone was quick and easy, as was the check-in when I arrived. Second, due to my travel schedule I had to check out very early in the morning, and the person staffing the front desk was unable to issue a final bill at that time due to some missing or misplaced information. When I received the bill by email a bit later, I was surprised to see that it contained two charges for breakfast even though we did not use the breakfast option. I emailed the hotel about this overcharge, but received no response so far.

Dear Joseph H., Thank you for sharing your feedback regarding your recent stay at the Grand Hotel Bregenz - MGallery Collection. We are pleased to hear that you enjoyed your time with us and found our location, wellness facilities, and room comfort to your satisfaction. We sincerely apologize for the complications you experienced with your reservations and billing. While we strive to provide a seamless booking process through the ALL Accor account, we appreciate your understanding in using the direct phone line for your reservation. Regarding your early checkout, we regret any inconvenience caused by the front desk's inability to provide your final bill promptly. We also acknowledge the billing error concerning the breakfast charges and understand your frustration with the lack of response to your email. Please rest assured that your concerns will be reviewed to improve our services in the future. Thank you once again for your valuable insights, and we hope to welcome you back for another enjoyable stay. Best regards, Ahmad Al Assaf - Guest Relation & Experience Coordinator

Customer review rating 5.0/5

Steven S. Couples - Confirmed reviews ALL

Piotre did an outstanding job of serving tables in the restaurant. Woefully understaffed, but barely noticeable due to the hard work of the two servers.

Dear Steven S., Thank you for your positive feedback regarding our location and the outstanding service you received from Piotr. We appreciate your understanding of our staffing situation and will take your comments into account as we continue to enhance our guest experience. Best regards, Ahmad Al Assaf - Guest Relation & Experience Coordinator

Other web-users rate our hotel

  • 766 reviews 9.4/10 Location
  • 1,003 reviews 7.3/10 Room
  • 1,028 reviews 8.4/10 Service
  • 733 reviews 9.5/10 Breakfast
  • 473 reviews 6.4/10 Comfort
  • 351 reviews 6.8/10 Cleanliness
  • 293 reviews 6.1/10 Food
  • 190 reviews 5.4/10 Value

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