Novotel Paris La Défense Esplanade 4 stars

Customer review rating (ALL Rating) 4.0/5 1,405 reviews

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2 Boulevard de Neuilly, Paris La Défense Cedex, 92081 Paris La Défense, France

Description

Hotel extras

  • Spacious rooms overlooking the Seine, with views of Paris

  • Excellent flexitarian restaurant, seasonal cuisine

  • 9 modern and fully modular meeting rooms

  • Fitness center with open access for guests staying at the hotel

  • Gourmet breakfast with varied local produce

Our accommodation(s)

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Hotel location

Novotel Paris La Défense Esplanade

2 Boulevard de Neuilly, Paris La Défense Cedex
92081 Paris La Défense
France

GPS:48.88805, 2.253039

Telephone
Fax +33 1 41 45 23 24

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Greem

Among the skyscrapers, Greem is a green oasis. Our restaurant is a haven for lovers of flexitarian cuisine, offering vegetarian specialties and quality meats. Enjoy with an organic wine or a detox juice.

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Our guest reviews

Our guest reviews

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ALL Rating  4.0/5  1,405 reviews

TripAdvisor Rating  4.0/5  1,556 reviews

Closer to my office but very limited food options / restaurants

Customer review rating 4.0/5

Avinash S. Business - Confirmed reviews ALL

Faced difficulty while connecting to WiFi - this is not the case with other hotels I stayed. Breakfast too has limited options. E.g an egg omlette should have been a default option

Dear Avinash S., We very much appreciate your comments regarding your stay at the Novotel Paris la Défense Esplanade. It is always a pleasure to receive positive feedback. I will share your comments with our team. We also note your various comments in order to transmit them to the services concerned. We hope your next visit will be as pleasant as the previous one. Sincerely, Chloé Castagnon Quality Officer

Not up to standard

Customer review rating 2.5/5

Tim Business - Confirmed reviews ALL

Underwhelming. Will choose a different hotel next time. - Long wait at check-in (15+ min) - Inefficient check in process, even with pre check-in already completed - Elevator broken, long waits for the remaining ones (up to 10+ min) - Outdated rooms - No iron/ironing board in the room

Dear Tim L., Thank you for taking the time to tell us about your experience at the Novotel Paris la Défense Esplanade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. About the iron, we offer it directly at the reception so don't hesitate to ask us next time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chloé Castagnon Quality Officer

TRULY SHAMEFUL

TripAdvisor rating 1.0/5

Dan P TripAdvisor review

I never imagined that the services of the ACCOR network, more precisely NOVOTEL, would decay so much... 4 stars? NO WAY. Not even two! The former LED TV placed on the wall, with a diagonal of at least 108 cm, was "transformed" into one with a diagonal of 80 cm, placed on a table. There is no mention of a shoe rack, slippers in the room, or a mini-fridge. It was explained to me that after the pandemic the mini-fridges were withdrawn. An "eco" glass in the bathroom, in which you cannot hold a toothbrush, toothpaste, shaving machine, etc., because the glass has no balance. In the shower, another incredible situation: the tap water was hot, but if you switched to the shower, it was at most 30 degrees. He had to complain, in order to remedy the situation. Otherwise, the maintenance staff does not check if everything is in order! Even the shower gel dispenser had nothing in it. A, used the shampoo from the other distributor. Also, the Nespresso machines in the rooms have completely disappeared!... And all this, for an average of 265 euros per day. As with NOVOTEL Roma Est, it was a serious mistake to call on the NOVOTEL network, although I have been a loyal ACCOR customer for over 30 years! Disgraceful and disgusting behavior of the staff! At breakfast, for convenience, ham, salami (there was none) and cheese are no longer cut into slices, but into small cubes!... It's much faster! And the quality of the coffee is worthy of "a better cause". In conclusion: theft on face, lack of professionalism and respect for the customer. Treating the client as an imbecile consumer appears to me already. to be SHAMEFUL from NOVOTEL!...

Well located, good hotel but...

Customer review rating 3.5/5

Elena Couples - Confirmed reviews ALL

The location is perfect, very close to metro/RER/bus station, also to Defense shopping area, very well connected to Paris city center but also to Versailles or other important points. I was here in September and I really enjoyed, so I come back in December but the experience was less satisfying this time, even if I booked an upgraded room (an executive) . The wonderful view over Paris on 14th floor was blocked by the the unclean windows - such a pity... The room was very nice, with an inspired design, a cosy reading place near the window, large screen TV, a good coffee machine (but the used capsules from the first morning have been replaced only the 3rd day). We appreciated the welcoming free soft drinks in the fridge, it was a nice surprise. A special mention is that the hotel is providing free drinking water (warm or hot, still or sparkling) on special dispensers in the lobby area. We love the hotel but this time we felt that it was less welcoming than in September. I really hope next time I will have again that "September feeling" that this is an amazing place with very good services.

Dear Elena F., We very much appreciate your comments regarding your stay at the Novotel Paris la Défense Esplanade. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be pleasant. Please do not hesitate to contact me by e-mail to tell me more about your less satisfactory stay the second time. Sincerely, Chloé Castagnon Quality Officer ch…

Well located

Customer review rating 4.5/5

Peter T. Families - Confirmed reviews ALL

Great location, excellent food offerings, clean accommodations.

Dear Peter T., We very much appreciate your comments regarding your stay at the Novotel Paris la Défense Esplanade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloé Castagnon Quality Officer

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Other web-users rate our hotel

  • 466 reviews 8.8/10 Location
  • 805 reviews 5.5/10 Room
  • 823 reviews 7.3/10 Service
  • 13 reviews 8.3/10 WiFi
  • 386 reviews 5.5/10 Breakfast
  • 306 reviews 4.5/10 Comfort
  • 242 reviews 5.4/10 Cleanliness
  • 181 reviews 4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.