ibis Paris Montmartre 18ème 3 stars

Customer review rating (ALL Rating) 3.9/5 3,538 reviews

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ibis Paris Montmartre 18ème - Image 1
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ibis Paris Montmartre 18ème - Image 4
5, rue Caulaincourt, 75018 PARIS, France

Description

ALLSAFE approved hotel

Hotel extras

  • Breakfast tray or takeaway

  • A 10-minute walk from the bottom of Sacré Coeur, 219 yards (200 m) from the Moulin Rouge

  • Covered, paying public car park

  • Certified ALLSAFE

  • Wojo co-working space, accessible 24/7 adjoining the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

ibis Paris Montmartre 18ème

5, rue Caulaincourt
75018 PARIS
France

GPS:48.885178, 2.330164

Telephone
Fax +33 1 55 30 19 18

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Near the property
  • Car park

IBIS KITCHEN LOUNGE

Enjoy a moment of relaxation at the bar while discovering our list of wines and cocktails! Dine on our pizzas and mason jar meals prepared just for you. Just need a snack? Discover our 24-hour snack area!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  3,538 reviews

TripAdvisor Rating  4.0/5  4,324 reviews

Bad smell in the room, broken elevators

Customer review rating 0.5/5

Ivan F. M. Couples - Confirmed reviews ALL

Worst hotel stay in my entire life. The hotel smelled musty, the room had a horrible smell of sewage and I asked for it to be changed. The other room had broken furniture and even though I informed reception, I was informed that there were no other rooms available. The elevator was broken for the entire period, and I had to go down and up stairs to access the seventh floor.

Dear IVAN M., Thank you for taking the time to tell us about your experience at the ibis Paris Montmartre 18ème. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our apologies for the elevators malfunction. Our technicians intervened as soon as they became aware of the fault. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gabrielle LECOMTE In charge of Quality and Customer Satisfaction

Good location - Nice Bed - Nice Room

Customer review rating 4.0/5

Aarond Friends - Confirmed reviews ALL

This was my third stay at Ibis Montmartre the previous being 2018 and 2017 . It is a good location the rooms are quite good including comfy bed. I will say in terms of the quality of certain things it has deteriorated. Specifically the three lifts. There was always a bit of a wait in the mornings but there was one lift permanently out of order and another that was intermittently out of order - the one that seemed to work had the close door button missing. Again, it’s a great location and I would most likely stay again, just some things have been left unchecked.

Dear AARON SCOTT D., We very much appreciate your comments regarding your stay at the ibis Paris Montmartre 18ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Whenever possible, our Heartists do everything in their power to respond positively to your requests regarding hotel rooms. Thank you for highlighting the efficiency of our staff. Our apologies for the elevators malfunction. Our technicians intervened as soon as they became aware of the fault. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabrielle LECOMTE In charge of Quality and Customer Satisfaction

Pre Drinks for Moulin Rouge

TripAdvisor rating 5.0/5

403warrenk Families - TripAdvisor review

Booked a “stasher” to leave our bags at reception whilst going to Moulin Rouge. Hotel bar was just opening so we had a couple of cocktails. My daughter’s favourite wasn’t on the menu but “Son” the bartender said it was no problem and proceeded to make the perfect pornstar martini. A great relaxed atmosphere with excellent service

Good but missing some basics

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Great location and easy for a city break. 2 mins away from Moulin Rouge. But the hotel lacked some key fundamentals. Firstly no bin, no kettle. Our shower head was broken and wouldn’t stay up so had to hold it to wash our hair. Which wasn’t great! We forgot our key card in our room and went downstairs to collect a new card and wasn’t asked our name or anything. Which for 2 young travellers made us feel unsafe knowing anyone could have got a key for our room. Despite this, good free water refilling tap and a luggage store.

Dear GEORGIA M., Thank you for taking the time to tell us about your experience at the ibis Paris Montmartre 18ème. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We also thank you for sharing with us your experience at reception. Indeed, the real process is to ask for the customer's name before giving a duplicate card. Regarding our teams, we trust their discerning eye to recognize you individually among our friendly customers. Of course, and in view of your feelings regarding this procedure followed, we will strengthen our identity control policy. We are sorry to read the issue that happened with the shower head. Our reception is available 24/7. You are very welcome to ask any question to our front office regarding the hotel room and it's equipment. We would be pleased to satisfy your needs any time you need it. Concerning the basics you mentioned, unfortunately, the kettle is not part yet of the criteria for 3-star hotels. We definitely hope it will soon be to provide a finest stay. Concerning the missing equipment mentioned, we regret to inform you that the kettle is not yet part of the criteria for 3* hotels. We sincerely hope that this will be done soon in order to provide you with superior quality service. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback about the hotel is very important to us. Please rest assured that we are taking the appropriate measures to address the issue you encountered with our front desk team and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gabrielle LECOMTE In charge of Quality and Customer Satisfaction

Just ok stay

Customer review rating 3.0/5

Rpmx Business - Confirmed reviews ALL

I know that's Paris but for that price it remains tough to see what you get. What we did appreciate is the bedding. Excellent We thought being sound isolated from exterior, except that there's noise inside the hotel Room is small not too many plugs, and no coffee when vending machines are outrageously expensive Not dirty but not giving a cleanliness impression And the desk staff is not excessively courteous

Dear ROLAND M., Thank you for taking the time to tell us about your experience at the ibis Paris Montmartre 18ème. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem regarding the lack of power outlets and prevent future occurrence. Our reception is available 24/7. You are very welcome to ask any question to our front office regarding the room and it's equipment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please, feel free to contact me directly on h0… if you wish to discuss this matter in further details. Sincerely, Gabrielle LECOMTE In charge of Quality and Customer Satisfaction

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Other web-users rate our hotel

  • 1,697 reviews 9.6/10 Location
  • 2,477 reviews 5.1/10 Room
  • 1,495 reviews 8.1/10 Service
  • 30 reviews 7.1/10 WiFi
  • 892 reviews 7.2/10 Cleanliness
  • 833 reviews 7.3/10 Breakfast
  • 581 reviews 3/10 Amenities
  • 424 reviews 3.9/10 Vibe

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