ibis Paris Montmartre Sacré-Coeur 3 stars

Customer review rating (ALL Rating) 4.3/5 2,982 reviews

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ibis Paris Montmartre Sacré-Coeur - Image 1
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5, rue Caulaincourt, 75018 PARIS, France

Description

Hotel extras

  • All-you-can-eat breakfast buffet, sweet and savoury

  • Bar with cocktails, wines and pizzas

  • 219 yards from the Moulin Rouge

  • A 10-minute walk from the Sacré-Coeur

  • Paid undercover car park

Our accommodation(s)

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Hotel location

ibis Paris Montmartre Sacré-Coeur

5, rue Caulaincourt
75018 PARIS
France

GPS:48.885178, 2.330164

Telephone
Fax +33 1 55 30 19 18

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

IBIS KITCHEN LOUNGE

Need a break from the hustle and bustle of Paris? Enjoy some downtime at our bar's inviting setting. Enjoy a gourmet pizza with a soft drink, glass of wine or cocktail in a bar at the base of Montmartre.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,982 reviews

Customer review rating 1.0/5

Sachin Y. Families - Confirmed reviews ALL

The rooms were really small. There were only two power outlets in the whole which were also located quite far from the bed. There was no space to keep the luggage. Had to keep them on the floor. The toilet was quite close to the wall. Hence no space to do things properly.

Customer review rating 0.5/5

Pratik K. Friends - Confirmed reviews ALL

The room wasn't equipped with even a basic electric kettle. The towels were extremely old and unusable, and the staff was extremely unhelpful and rude regarding our need for hot water for a sick person. Highly dissatisfied

Dear Mr. K, Thank you for taking the time to share your feedback. We are truly sorry to read about your experience and especially concerned to learn about the situation regarding the need for hot water for a sick person. This should have been handled with much more care and understanding. Our rooms do not include kettles as part of the standard three-star ibis concept, but this in no way justifies a lack of empathy or assistance from our team. We sincerely apologize if you felt that our staff were unhelpful or rude. That is absolutely not the level of service we aim to provide. We also regret your disappointment regarding the towels and overall facilities. Your comments will be shared with the relevant teams to ensure improvements are made. We would appreciate the opportunity to learn more about what happened. Please feel free to contact us directly at h0… so we can address your concerns properly. We are truly sorry that your stay did not meet your expectations. Célestin – Quality Manage

Customer review rating 1.5/5

Mathilde S. Business - Confirmed reviews ALL

I was shocked when I entered the room - it was not at all like the photos. I was so surprised I actually checked my booking again to see the photos I had originally seen. The room looked like a uni dorm room, was extremely old and tired, not even a safe or iron/ironing board. The hairdryer was attached to the walls like from the 80s. The bathroom was gross. It was very disappointing.

Dear Ms. S, Thank you for your review. I’m truly sorry for the disappointment you experienced upon discovering your room. Our building is older and some rooms may feel more dated than the photos suggest, but your description shows that the condition and cleanliness were not at the level we aim to provide. I also regret that the equipment did not meet your expectations. Your feedback has been shared with our housekeeping and maintenance teams for immediate attention. If you wish, you may contact me at h0… so I can look into your stay more precisely. We hope to have the chance to welcome you again under much better conditions. Célestin – Quality Manager

Customer review rating 4.5/5

Lynda M. Couples - Confirmed reviews ALL

Comfortable and clean

Dear Ms. M, Thank you for your kind words regarding the comfort and cleanliness of our hotel. We strive to maintain high standards for our guests' enjoyment, and it is gratifying to know that you had a positive experience during your stay. Célestin - Quality Manager

Customer review rating 4.5/5

Patrick H. Families - Confirmed reviews ALL

Nice and comfortable room for a short stay with my family.

Dear Mr. H, Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you enjoyed our tranquil location and found your room comfortable for your family visit. We hope to welcome you back in the future. Célestin - Quality Manager

Other web-users rate our hotel

  • 1,684 reviews 9.6/10 Location
  • 2,022 reviews 5.3/10 Room
  • 1,403 reviews 8.7/10 Service
  • 25 reviews 6.1/10 WiFi
  • 837 reviews 7.4/10 Breakfast
  • 706 reviews 8/10 Cleanliness
  • 415 reviews 6.3/10 Value
  • 340 reviews 4.5/10 Vibe

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