Novotel Cairns Oasis Resort 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,090 reviews

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Description

Hotel extras

  • Cairns' only swim up pool bar

  • Relaxed contemporary dining at Moku

  • Free, high-speed WiFi throughout the hotel

  • 55" LCD TVs with Chromecast in all guest rooms

  • Modern conference and event spaces with natural light

Our accommodation(s)

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Hotel location

Novotel Cairns Oasis Resort

122 Lake Street
4870 CAIRNS
Australia

GPS:-16.918613, 145.772766

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MOKU BAR + GRILL

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,090 reviews

Customer review rating 2.0/5

Aaron S. Business - Confirmed reviews ALL

I did expect as an Accor Gold and Accor Explorer a better room with a view / even a free upgrade - this happens at other hotels in Cairns...

Dear Aaron Thank you for your feedback and for your loyalty as an Accor Gold member and Accor Plus Explorer member. We truly value your continued support of the Accor brand. I’m sorry to hear that your room allocation did not meet your expectations on this occasion. While we absolutely endeavour to recognise our valued members with upgrades and enhanced room allocations, these are subject to availability at the time of arrival and can be limited during high occupancy periods. Unfortunately this was one of these occasions we were not able to offer that. Please be assured that your loyalty is important to us, and we always do our best to prioritise our Elite members whenever possible. We appreciate your understanding and hope to have the opportunity to welcome you back to Cairns in the future, where we can provide a stay that exceeds your expectations. Kindest Regards Aaron Rooms Division Manager Novotel Cairns Oasis Resort

Customer review rating 5.0/5

Stella N. Friends - Confirmed reviews ALL

Good hotel and amenities, food & drinks were reasonably priced and quite nice. Rooms are minimalistic, but clean & tidy.

Customer review rating 5.0/5

Peter M. B. Couples - Confirmed reviews ALL

Excellent service from the staff. Very friendly and helpful.Ideal location. Great breakfast with a wide selection.

Dear Peter, Thank you for your kind words regarding our location, service, and breakfast selection. We are delighted to hear that our staff made a positive impact on your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back. Best regards, Becka Novotel Cairns Oasis Resort

Customer review rating 2.5/5

Jacqueline S. Couples - Confirmed reviews ALL

Busy place and had arrival communication issues. Spoke with manager who was attentive, as were 2 asian girls on desk and the brunette on reception for afternoon shift of first day. Unfortunately had the rudest customer service lady upon departure.. Stayed 2 nights as needed the time out and room on special.

Dear Jacqueline, Thank you for taking the time to share your experience with us. I am pleased to hear that you enjoyed our pool and received attentive service from some of our team members. However, I sincerely apologize for the communication issues upon your arrival and the unsatisfactory interaction during your departure. Your feedback is invaluable, and I will ensure it is addressed with our team to enhance our guest experience. Thank you for your loyalty, I hope you will give us a another opportunity to welcome you back in the future and have a true Novotel Cairns Oasis Resort customer service experience. Kindest Regards Aaron Rooms Division Manager Novotel Cairns Oasis Resort

Customer review rating 4.5/5

Anita M. Couples - Confirmed reviews ALL

Nice welcome when arrived; very informative; nice upgrade; lovely stay

Other web-users rate our hotel

  • 1,063 reviews 9.6/10 Location
  • 1,711 reviews 6.5/10 Room
  • 1,842 reviews 8.1/10 Service
  • 18 reviews 3.4/10 WiFi
  • 1,050 reviews 9.1/10 Pool
  • 731 reviews 6/10 Cleanliness
  • 686 reviews 6.9/10 Food
  • 661 reviews 5/10 Comfort

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