Novotel Bogor Golf Resort & Convention Center 5 stars

Customer review rating (ALL Rating) 4.8/5 997 reviews

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Novotel Bogor Golf Resort & Convention Center - Image 1
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Golf Estate Bogor Raya, West Java, 16710 BOGOR, Indonesia

Description

Hotel extras

  • 18-hole golf course, tennis, fitness centre

  • Free WiFi, many rooms with terrace or balcony

  • Kids' club with playground and outbound area

  • Pamper your kids with activities and meals with MyKids package

  • Indulge in our beverage experience with MyGlass package by Le Club Accorhotels

Our accommodation(s)

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Hotel location

Novotel Bogor Golf Resort & Convention Center

Golf Estate Bogor Raya, West Java
16710 BOGOR
Indonesia

GPS:-6.604141, 106.836877

Telephone
Fax +62 251 8271333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  997 reviews

Customer review rating 5.0/5

Mrs A. Families - Confirmed reviews ALL

I’ll definitely come again to this hotel :)

Dear Mrs. A., Thank you very much for your kind words and for choosing to stay with us. We are absolutely delighted to hear that everything during your visit was great. Knowing that you had such a positive experience and are already planning to return is the best compliment our team could receive. Your satisfaction is our greatest motivation to continue providing excellent service and a comfortable atmosphere for all our guests. We look forward to welcoming you back to Novotel Bogor Golf Resort & Convention Center for another wonderful stay in the near future. Warm regards, Scott Won General Manager

Customer review rating 3.5/5

Mr T. Families - Confirmed reviews ALL

Good location, good facilities, minimal resto option for dining, Noisy an annoying Neighbor room (has an autistic kid problem (from the parents info) knocking the wall an screaming form tome to time an minimum support from hotel side) , un maintain facilities (falling leaves court and pool, and wet court)

Dear Mr. t., Thank you for staying with us and for sharing your detailed feedback regarding your recent visit. We are pleased to hear that you enjoyed our location and the facilities we offer. However, we sincerely apologize for the series of challenges you encountered that affected the quality of your stay. Regarding the disturbance from the neighboring room, we deeply regret that you felt there was a lack of support from our team. We aim to balance the needs of all our guests with empathy and professionalism, and we apologize if we did not manage this situation effectively or provide you with a quieter environment in a timely manner. Your comfort is our priority, and we will review our internal protocols to ensure our staff is better equipped to handle such sensitive situations more proactively. Furthermore, we take your comments regarding the maintenance of our dining options and facilities very seriously. We apologize for the fallen leaves in the pool area and the condition of the courts. While our resort is surrounded by lush greenery, we recognize that constant vigilance is required to keep these areas pristine. We have instructed our groundskeeping and pool maintenance teams to increase the frequency of their cleaning cycles, especially during the morning and afternoon hours. We value your honesty as it helps us identify areas for urgent improvement. We hope to have the opportunity to welcome you back to Novotel Bogor Golf Resort & Convention Center for a much more peaceful and well-maintained experience in the future. Warm regards, Scott Won General Manager

Customer review rating 3.5/5

Mrs. P. Families - Confirmed reviews ALL

Comfortable stay, we really enjoyed the hotel facility. Some equipment is obsolete(e.g chiller), you need to uprade. No car parking marking paint, it's hard to find spot & unorganized

Dear Valued Guest, Thank you for staying with us and for sharing your feedback regarding your recent experience. We are delighted to hear that you had a comfortable stay and enjoyed the facilities our hotel has to offer. Providing a pleasant and relaxing environment for our guests is always our main goal. However, we appreciate your honest observations regarding our equipment and facilities. We sincerely apologize for the inconvenience caused by the condition of the chiller and the lack of clear markings in our parking area. Please be assured that your comments have been shared with our Engineering and Finance teams as we prioritize our upcoming facility upgrades and maintenance schedules. Improving the organization of our parking space is also on our immediate agenda to ensure a smoother arrival and departure experience for all our guests. Thank you for helping us identify these areas for improvement. We hope to welcome you back to Novotel Bogor Golf Resort & Convention Center for an even better and more seamless stay in the future. Warm regards, Scott Won General Manager

Customer review rating 3.5/5

Mr. L. Families - Confirmed reviews ALL

This is my 5th visit in novotel bogor..Love this hotel...staff, environment,location..but to be honest , facility of my room was disapointed..why? Because i booked bathtub room..but while i came to these room, there are no bathrobe,bubble bath in "bathtub room" like 4/5 star other hotel facility..i felt like there are no difference between ordinary/standard room and executive room in facility.i ordered by application qr code scanner was given while check in...honestly after i was waiting for 45 minutes , there are no responses of my order. I just try to order 1 bath towel, 1 blanket..finaly j called room service by press "zero" and they said sorry, maybe the staff not checked the order application.. Seriously? Nowadays in digital era we still call and talk..so why u give qr code scanner if the staff was not prepared.. The others are good. Hopefully there are more improvement in this 5 star hotel..

Dear Mr. L., Thank you for being a loyal guest and choosing Novotel Bogor Golf Resort & Convention Center for your 5th visit. We truly appreciate your continued support and your kind words regarding our staff, environment, and location. However, I sincerely apologize for the disappointment you experienced regarding the facilities and the digital service during this stay. We understand that when booking a room with a bathtub, the presence of amenities like bathrobes and bubble bath is essential to the premium experience you expect from a 5-star hotel. I have noted your feedback regarding the lack of distinction in amenities between our room categories, and this will be reviewed immediately with our Housekeeping and Rooms Division teams. Furthermore, I am deeply sorry for the frustration caused by the 45-minute delay and the lack of response to your QR code order. While we strive to embrace digital convenience, it is clear that our internal monitoring process failed in this instance. Your feedback regarding the need for better synchronization between our digital platforms and staff readiness is extremely valuable. We are currently addressing this with our IT and Front Office departments to ensure all digital requests are prioritized and handled with the same urgency as a direct call. We are committed to continuous improvement, and your honest insights help us refine our standards. We hope to have the opportunity to welcome you back for a 6th stay that truly reflects the 5-star quality and seamless service you deserve. Warm regards, Scott Won General Manager

Customer review rating 4.5/5

Mrs. A. Families - Confirmed reviews ALL

All nice.. staffs helpfull..beautifull big trees..love it..

Dear Mrs. A., Thank you for taking the time to share your feedback regarding your stay. We are delighted to hear that you enjoyed the helpful service from our staff and the beautiful, lush environment of our resort. However, I sincerely apologize for the inconvenience you experienced with the toilet accessibility. We strive to be an inclusive destination for all our guests, and it is clear that we fell short in providing a comfortable experience for wheelchair access in this instance. Your feedback is incredibly important to us as we look into ways to improve our facilities and ensure that our accessible rooms meet the necessary standards for all our guests. We appreciate your kind words despite this challenge, and we hope to have the opportunity to welcome you back to Novotel Bogor Golf Resort & Convention Center for a more seamless and comfortable stay in the future. Warm regards, Scott Won General Manager

Other web-users rate our hotel

  • 206 reviews 8.8/10 Location
  • 1,118 reviews 8.4/10 Room
  • 1,490 reviews 9.4/10 Service
  • 9 reviews 7.2/10 WiFi
  • 659 reviews 8.7/10 Amenities
  • 590 reviews 9/10 Vibe
  • 540 reviews 7.6/10 Cleanliness
  • 293 reviews 8.7/10 Breakfast

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