Mercure Hotel Freiburg Am Muenster 3 stars

Customer review rating (ALL Rating) 4.6/5 1,934 reviews

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Mercure Hotel Freiburg Am Muenster - Image 1
Mercure Hotel Freiburg Am Muenster - Image 2
Mercure Hotel Freiburg Am Muenster - Image 3
Mercure Hotel Freiburg Am Muenster - Image 4
Auf der Zinnen 1, 79098 FREIBURG, Germany

Description

Hotel extras

  • Our hotel has newly renovated its rooms.

  • "The Flave" offers a cozy and modern ambience to enjoy a drink or a meal.

  • The entire hotel is air-conditioned.

  • The hotel captivates through its central location in the old town.

  • The hotel has 3 meeting rooms for up to 140 people.

Our accommodation(s)

Hotel location

Mercure Hotel Freiburg Am Muenster

Auf der Zinnen 1
79098 FREIBURG
Germany

GPS:47.99752, 7.854613

Telephone
Fax +49 761 3851666

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

MUENSTERBLICK

Modernity typifies the atmosphere in our "Münsterblick" restaurant where our chefs conjure up delightful regional dishes. Come and enjoy your meal on our terrace while soaking up some warm rays of sunshine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,934 reviews

TripAdvisor Rating  4.0/5  1,184 reviews

Certificate of excellence 2023

Very nice hotel

Customer review rating 5.0/5

Knud H. Couples - Confirmed reviews ALL

Friendly staff. Good location. Beautiful city.

Dear Knud, Thank you for your kind words. We are delighted to hear that you enjoyed your stay with us. Our team takes pride in providing excellent service in a beautiful city. We hope to welcome you back soon. Kind regards and all the best Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Good stay, central

Customer review rating 2.0/5

Heike Families - Confirmed reviews ALL

Gold members, didn't get any upgrades, they didn't even try to make up for it. We could have used a better treatment, since our Mom just passed away , they knew it, awful, wasn't expecting a lousy treatment like what we received. Not sure if we will return after that .

Dear Heike, thank you for sharing your feedback. We deeply regret the inconvenience you experienced during your stay. Please accept our sincere apologies for not meeting your expectations regarding the upgrade. Upgrades are always subject to availability. Our property has almost only standard rooms. Your concerns have been noted and will be addressed internally. We appreciate your loyalty as Gold members and hope you give us another chance to provide you with the service you deserve. Warm regards Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Good return stay

TripAdvisor rating 4.0/5

RoadWrangler Couples - TripAdvisor review

Check-in was easy by the friendly front desk staff. The hotels has two swift lifts. Our room was a good size and had a tea kettle plus an assortment of teas. No mini fridge, unfortunately. The bed was comfortable and each nightstand had a power outlet--perfect for two people to charge devices at bedside. Sadly, mobile phone signal was quite weak from inside the rooms. The bathroom had a large shower with a built in shelf, which was ideal for storing shampoo, shavers, etc. The shower water pressure was ok but water leaked onto the floor from the rainfall shower head. The towels were thin. I like how their mirrors have steam-repellent sections. The wall-mounted magnifying mirror was a very nice addition--all hotels should do this! There's a parking garage below the hotel, with a lift directly to reception. I've stayed here multiple times over the past several decades and will surely stay again.

Dear Guest, many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We are immensely honored by such a detailed review and we thank you for your loyalty. We hope we can welcome you in the near future. Thank you for choosing our hotel. Kind regards and all the best Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Centre of town, good room.

Customer review rating 4.5/5

Peter C. Friends - Confirmed reviews ALL

Room was ready on time, bar was good one evening, but closed the other. No restaurant available.

Dear Peter, Thank you for your review. We would like to take this opportunity to apologize for the delay in housekeeping. Unfortunately, there is also a massive shortage of staff here. We would like to assure you that we always try everything possible to get everything done as quickly as possible. We are delighted you enjoyed our central location and well-prepared rooms. We appreciate your feedback on the bar and restaurant availability and will consider it for improvements. Looking forward to welcoming you back. Kind regards and all the best Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Perfect location, comfortable, and friendly.

Customer review rating 4.0/5

Summer H. Friends - Confirmed reviews ALL

Had a long weekend stay here with my dog and it was the perfect walkable location to literally everything. Parking is conveniently located in the garage attached, although it's a bit expensive (46Euro for 3 days). The two gentlemen at the reception desk were a delight and always smiling whenever coming or going. There is a nice little terrace at the restaurant and you can also take your dog there. Unfortunately I can't recommend the food as I didn't have breakfast, and the dinner I opted for left a bit to be desired with a highly limited menu to begin with, it was mediocre at best. The view from the room was nice, overlooking the Schlossberg, and I suppose other rooms would also have a view of the Muenster or city skyline. The only complaint I really have is that the a/c was not sufficient to cool the room on very hot days... and if you don't go back after the room service/cleaning, your window will be left open and no a/c so it will be hot and difficult to cool down again. However, I will definitely stay again when I come back to Freiburg. Overall it was a great choice!

Dear Summer, Thank you for sharing your detailed feedback with us. We are delighted to hear that you enjoyed our hotel's perfect location, comfortable rooms, and friendly staff. It's wonderful to know that you had a pleasant stay with your dog and appreciated the walkable location to various attractions. We are sorry to hear about the inconvenience you faced with the air conditioning in your room and the limited menu options for dinner. Your comments are valuable to us, and we will address these concerns internally. We hope to have the opportunity to welcome you back on your next visit to Freiburg. Should you choose to stay with us again, please do not hesitate to reach out if you need any assistance during your stay. Warm regards, Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

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Other web-users rate our hotel

  • 1,300 reviews 9.3/10 Location
  • 1,250 reviews 7.9/10 Room
  • 1,083 reviews 9.3/10 Service
  • 19 reviews 8.9/10 WiFi
  • 805 reviews 8.5/10 Breakfast
  • 501 reviews 7.5/10 Cleanliness
  • 259 reviews 3.8/10 Value
  • 8 reviews 2.2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.