Sofitel Gold Coast Broadbeach 5 stars

Customer review rating (ALL Rating) 4.3/5 5,323 reviews

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81 Surf Parade, 4218 Broadbeach, Australia

Description

Hotel extras

  • Located in the heart of Broadbeach and mere steps from the ocean

  • Enjoy French luxury, premier dining and warm hospitality

  • Gold Coast's ideal conference venue

  • Outdoor pools and spa, gymnasium, tennis court

Our accommodation(s)

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Hotel location

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218 Broadbeach
Australia

GPS:-28.029367, 153.431579

Telephone
Fax +61 7 5592 3747

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,323 reviews

TripAdvisor Rating  4.2/5  3,416 reviews

Christmas breakfast buffet

TripAdvisor rating 5.0/5

Marie A TripAdvisor review

Elanor from the reception greeted us this morning at 7 am and was absolutely charming and even allowed us to park our car in front of the hotel . She must not have realised that the French tend to sit and eat much longer than others and it did not occur to us to tell her. Mea culpa. 2 hours later when we returned to our car we found a note from the police telling us that we were not allowed to park in front of the hotel more than 10 minutes. I spoke to Michael, I believe he was the concierge and apologised for the trouble we may have caused. Michael could not have been more gracious and explained the parking dilemma to us. Thumbs up to Elanor, Michael and Vadim from the restaurant for your professionalism and genuinely caring about our experience at your hotel.

Bonjour Marieaaa, Thank you for taking the time to share such detailed feedback. I am delighted to hear that Elanor, Michael, and Vadim made such a positive impression and helped make your Christmas breakfast a memorable experience. Your kind words will be shared with them, and I know they will be truly touched. Please accept my apologies for the parking inconvenience, and I am grateful for your understanding. We look forward to welcoming you back to Sofitel Gold Coast Broadbeach for another enjoyable stay. Happy New Year! Merci, Matt Andraws General Manager

Customer review rating 1.5/5

Peter L. Couples - Confirmed reviews ALL

Aged rooms and decor. Unable to use drink vouchers in the bar.

Bonjour Mr L., Thank you for taking the time to share your feedback following your recent stay with us. I am truly sorry that your experience did not meet your expectations, particularly regarding the condition of the rooms, the use of your drink vouchers, and several service touchpoints throughout your stay. I understand that our Guest Experience Manager is currently in contact with you to better understand your feedback and address your concerns. Following your advice, we have identified that the Loyalty points for your second room were not correctly calculated. This matter has now been escalated as a matter of urgency by our Guest Experience Manager to the external Loyalty team for review and correction. Thank you again for your honesty and for your loyalty as an ALL Diamond and Accor Vacation Club member. While I regret the disappointment you experienced, I do hope we may have another opportunity to welcome you back in the future and provide you with a stay more reflective of the Sofitel standards you expect. Merry Christmas and a Happy New Year! Merci, Matt Andraws General Manager

Customer review rating 1.0/5

Hardik B. Couples - Confirmed reviews ALL

I made some special requests to getvthe room decorated as I had to propose ny girlfriend. The room was ok but bot well located or decorated. The ocean view wasn't that great and buildings were obstructing the view

Bonjour Mr B., Thank you very much for taking the time to share your stay experience and I understand our Guest Experience Manager has reached out. Please allow me to sincerely apologise that your special request for a proposal setup was not as expected. We are always honored to be part of such meaningful moments and genuinely enjoy helping our guests create unforgettable memories. That said, to ensure we can deliver a fully personalised and seamless experience, we do kindly require a little more advance notice so our teams can prepare everything with the care it deserves. I am also sorry to learn that the outlook from the room you booked — one of our highest room categories — was not as you had hoped. Your feedback has been shared with the relevant teams, as we continuously look for ways to improve and better manage expectations for our valued guests. We truly value your loyalty as both an ALL and Accor Vacation Club member, and I hope we will have the pleasure of welcoming you back in the future. Wishing you a Merry Christmas and A Happy New Year. Merci, Matt Andraws General Manager

Customer review rating 3.5/5

Zoe W. Couples - Confirmed reviews ALL

It was ok , very tired looking and not great service . Lots to improve on.

Bonjour Ms W., Thank you for taking the time to share your feedback following your recent stay with us. I appreciate your kind comments regarding our location and pool, and I am pleased these aspects of your visit were enjoyed. That said, I am genuinely sorry to learn that your overall experience felt disappointing and that several service interactions did not meet your expectations. Feeling welcomed, recognised, and valued — particularly as an ALL Silver member — is fundamental to the Sofitel experience, and I regret that our check-in, bar, and some team interactions left you feeling otherwise. I have asked our Assistant Front Office Manager to connect with you to ensure your concerns are understood so we can improve our future service. I am, however, pleased to note your positive experience at check-out and that your welcome drink met expectations. Thank you as well for recognising the efforts around sustainability and the enjoyment of our pool facilities. We truly value your feedback and your loyalty to Accor, and I hope we may have the opportunity to welcome you back in the future and provide a more seamless and welcoming experience reflective of Sofitel standards. Merry Christmas and A Happy New Year! Merci, Matt Andraws General Manager

Customer review rating 1.5/5

Ammar K. Couples - Confirmed reviews ALL

The hotel is located at a prime spot however its very aged, the rooms and the bathrooms are not what you would expect in a 5 star hotel. Broken tiles in the balcony, run down shower cubicles with mildew in between tiles, bubbling paint on ceilings, the wuality of toilet papers, the fact that you only get complimentary water at the time of checking and not every-time they clean your room. Loud Christmas carols in the lobby all day ruin the calm, rubbish smells in the parking lot.

Bonjour Ammar, Thank you for taking the time to provide such detailed feedback following your recent stay. I am truly sorry to learn that your experience did not meet the expectations of a five-star Sofitel hotel, despite our prime location. Your comments regarding the condition of the room, balcony, bathroom, and overall maintenance are concerning and clearly fall short of the standards we strive to uphold. I am particularly disappointed to learn of your experience at reception. While our team members may occasionally converse in French, this should never make a guest feel excluded or uncomfortable, and I sincerely apologise if this interaction gave that impression. This is not reflective of the inclusive and respectful service we expect from our colleagues. Your feedback regarding room categorisation and ocean view expectations is also acknowledged, and we recognise the importance of clearly aligning descriptions with guest experience. We appreciate your candid comments, as they help us identify where we must improve. Thank you for your loyalty as an ALL member and for sharing your perspective so openly. While I regret that we did not deliver the level of experience you anticipated on this occasion, your feedback is invaluable as we continue to work toward meaningful improvements. Merci, Matt Andraws General Manager

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Other web-users rate our hotel

  • 1,720 reviews 9.4/10 Location
  • 2,660 reviews 6.7/10 Room
  • 2,866 reviews 8.6/10 Service
  • 113 reviews 5.5/10 WiFi
  • 834 reviews 6/10 Cleanliness
  • 798 reviews 4.8/10 Amenities
  • 733 reviews 8.6/10 Breakfast
  • 527 reviews 5.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.