Hotel Mercure Auxerre Autoroute du Soleil 4 stars

Customer review rating (ALL Rating) 4.2/5 848 reviews

Hotel Mercure Auxerre Autoroute du Soleil - Image 1
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Hotel Mercure Auxerre Autoroute du Soleil - Image 4

Description

Hotel extras

  • Green and peaceful setting

  • Ideal for seminars and events

  • Outdoor swimming pool and large wooded garden

  • Welcoming restaurant, bar and lounge

  • Easy access and strategic location

Our accommodation(s)

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Room 1

Hotel location

Hotel Mercure Auxerre Autoroute du Soleil

Route nationale 6, lieu dit "le chaumois"
89000 APPOIGNY
France

GPS:47.852896, 3.543895

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE CHAUMOIS

At Le Chaumois restaurant, savor Burgundian specialties prepared with passion by Chef Thibaut Maillet. Enjoy a delicious moment in a welcoming atmosphere in the dining room or on the terrace by the pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  848 reviews

Customer review rating 2.0/5

Andrew S. Families - Confirmed reviews ALL

Merci d'avoir partagé votre retour. Nous sommes ravis que vous ayez apprécié la rapidité et l’efficacité de votre accueil. Nous prenons bonne note de vos remarques concernant la chambre et les espaces extérieurs afin d’améliorer la qualité de notre établissement. Au plaisir de vous accueillir à nouveau au Mercure Auxerre. L’équipe du Mercure Auxerre

Customer review rating 0.5/5

Andrew P. Couples - Confirmed reviews ALL

Customer review rating 2.0/5

Peter G. Couples - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet your expectations. While we are pleased that your check-in process went smoothly, we sincerely regret the issues you encountered throughout the rest of your stay. The quality of the draught beer, the cleanliness of the glasses, the long wait for your meal, and the level of service you received are not reflective of the standards we aim to provide. We also apologize for the confusion regarding the express breakfast service and the inconvenience you experienced at check-out concerning your prepaid breakfast. Your comments have been shared with our management team so that these matters can be thoroughly reviewed with the relevant departments. Staff training and service consistency are priorities for us, and your feedback helps us identify where improvements are needed. We understand your disappointment and regret that we failed to provide you with the experience you expected from Mercure. We hope you will consider contacting us directly regarding the breakfast charge so that we can investigate and resolve the issue if it has not already been settled. Thank you again for your valuable feedback. Mercure Auxerre

Customer review rating 4.0/5

Alain R. Solo - Confirmed reviews ALL

Merci d'avoir pris le temps de noter votre séjour et à très bientôt !

Customer review rating 3.0/5

Richard B. Couples - Confirmed reviews ALL

Dear Mister Dining, Thank you for taking the time to share your experience. We are pleased to hear that the hotel staff were friendly and that the room met your expectations. However, we are sincerely sorry to learn that your restaurant meal did not meet your expectations. What you describe regarding the portion sizes, cooking, and presentation of the dishes does not reflect the standards we aim to provide to our guests. We will share your comments with our food and beverage team to understand what happened and to improve the quality and consistency of our services. Please be assured that we take this feedback very seriously, as guest satisfaction and respect are of utmost importance to us. We sincerely hope to have the opportunity to welcome you again under better circumstances and provide you with a fully satisfying experience. Amina Boualia Cheffe de réception

Other web-users rate our hotel

  • 226 reviews 9.5/10 Location
  • 475 reviews 5.9/10 Room
  • 756 reviews 8.8/10 Service
  • 10 reviews 1.7/10 WiFi
  • 351 reviews 6.7/10 Food
  • 175 reviews 8.1/10 Breakfast
  • 135 reviews 5/10 Cleanliness

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