Bonjour, Nous regrettons que votre expérience n’ait pas été à la hauteur de vos attentes. Nous sommes toutefois heureux que vous ayez apprécié la gentillesse de notre équipe. Vos remarques sont prises en compte avec attention afin de poursuivre nos efforts et d’améliorer continuellement l’expérience proposée à nos clients. Nous espérons avoir l’occasion de vous accueillir à nouveau dans de meilleures conditions au Mercure Auxerre.

Bonjour, Thank you for sharing your feedback. We’re pleased to know that you enjoyed the comfort of your stay and appreciate your loyalty to ALL. We have taken note of your comments regarding the room and will share them with our teams. We hope to have the pleasure of welcoming you and your family again at Mercure Auxerre.

Dear Mister T., We are sorry that your stay did not fully meet your expectations. We take your feedback seriously and will continue to work with our teams to ensure a consistently high standard of service and comfort. We hope to have the opportunity to welcome you again and provide you with a more satisfying experience at Mercure Auxerre.

Bonjour, Un grand merci pour votre excellente note et pour ce très beau commentaire ! Nous sommes ravis que vous ayez passé un super séjour et que notre équipe vous ait particulièrement donné satisfaction. Votre compliment sera partagé avec l'ensemble du personnel, qui sera très heureux de le lire. Au plaisir de vous accueillir de nouveau très prochainement au Mercure Auxerre.

Hello, Thank you for taking the time to share your feedback. We’re glad you enjoyed your stay overall. We’re sorry that the service was a little slow and will take your comment into account with our team. We hope to have the pleasure of welcoming you again in the future.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased that you appreciated our location and the convenience of the nearby Tesla Superchargers. We are, however, sorry that some aspects of your stay did not meet your expectations. Regarding the bedding, some of our rooms are equipped with two single beds joined together to provide a double sleeping arrangement. We understand, however, that this may not have matched your expectations. We also sincerely regret your experience at breakfast. The situation you describe is not representative of the level of service we strive to provide. Your comments have been shared with our teams so that we can improve our organization, particularly during busy periods, and ensure that our buffet remains fully stocked and that tables and tableware are available throughout the service. We appreciate your feedback and hope to have the opportunity to welcome you again and provide you with a much more enjoyable experience. Kind regards

Merci d'avoir partagé votre retour. Nous sommes ravis que vous ayez apprécié la rapidité et l’efficacité de votre accueil. Nous prenons bonne note de vos remarques concernant la chambre et les espaces extérieurs afin d’améliorer la qualité de notre établissement. Au plaisir de vous accueillir à nouveau au Mercure Auxerre. L’équipe du Mercure Auxerre

Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet your expectations. While we are pleased that your check-in process went smoothly, we sincerely regret the issues you encountered throughout the rest of your stay. The quality of the draught beer, the cleanliness of the glasses, the long wait for your meal, and the level of service you received are not reflective of the standards we aim to provide. We also apologize for the confusion regarding the express breakfast service and the inconvenience you experienced at check-out concerning your prepaid breakfast. Your comments have been shared with our management team so that these matters can be thoroughly reviewed with the relevant departments. Staff training and service consistency are priorities for us, and your feedback helps us identify where improvements are needed. We understand your disappointment and regret that we failed to provide you with the experience you expected from Mercure. We hope you will consider contacting us directly regarding the breakfast charge so that we can investigate and resolve the issue if it has not already been settled. Thank you again for your valuable feedback. Mercure Auxerre

Merci d'avoir pris le temps de noter votre séjour et à très bientôt !

Dear Mister Dining, Thank you for taking the time to share your experience. We are pleased to hear that the hotel staff were friendly and that the room met your expectations. However, we are sincerely sorry to learn that your restaurant meal did not meet your expectations. What you describe regarding the portion sizes, cooking, and presentation of the dishes does not reflect the standards we aim to provide to our guests. We will share your comments with our food and beverage team to understand what happened and to improve the quality and consistency of our services. Please be assured that we take this feedback very seriously, as guest satisfaction and respect are of utmost importance to us. We sincerely hope to have the opportunity to welcome you again under better circumstances and provide you with a fully satisfying experience. Amina Boualia Cheffe de réception

Dear Mister W., Thank you for taking the time to share your experience. We are pleased to hear that you appreciated the hotel’s location, the parking facilities, and the friendliness of our staff. However, we are sincerely sorry that the room did not meet your expectations, particularly for a “Privilege” room, and that you noticed damp odors and a lack of comfort. Your comments regarding the breakfast and juices have also been duly noted. Please be assured that your feedback has been shared with our management team, as we are constantly seeking ways to improve and provide an experience that meets Mercure standards and the expectations of our Diamond members. We hope to have the opportunity to welcome you again and provide you with a fully satisfying experience. Amina Boualia Cheffe de réception

Monsieur L. M., Merci beaucoup pour votre excellente note ! Nous sommes ravis que votre séjour vous ait plu. Au plaisir de vous accueillir à nouveau très prochainement ! Amina Boualia Cheffe de réception

Madame L., Nous vous remercions pour votre commentaire positif. Nous sommes heureux que notre accueil et l’atmosphère de notre établissement aient su vous satisfaire. Au plaisir de vous recevoir à nouveau. Amina Boualia Cheffe de réception

Madame B., Merci pour votre fidélité, nous sommes ravis que tout ait été à la hauteur de vos attentes, du personnel aux chambres en passant par la piscine. Nous espérons vous accueillir à nouveau très bientôt pour un nouveau séjour tout aussi agréable. Amina Boualia Cheffe de réception

Monsieur T., Merci d’avoir choisi notre établissement pour votre nuit en demi-pension lors de votre trajet depuis la Normandie. Nous sommes heureux d’avoir pu vous accueillir et espérons que vous avez apprécié votre séjour et vos repas. Au plaisir de vous recevoir à nouveau lors d’un prochain passage ! Amina Boualia Cheffe de réception