Hotel Mercure Auxerre Autoroute du Soleil 4 stars

Customer review rating (ALL Rating) 4.2/5 865 reviews

Hotel Mercure Auxerre Autoroute du Soleil - Image 1
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Description

Hotel extras

  • Green and peaceful setting

  • Ideal for seminars and events

  • Outdoor swimming pool and large wooded garden

  • Welcoming restaurant, bar and lounge

  • Easy access and strategic location

Our accommodation(s)

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Room 1

Hotel location

Hotel Mercure Auxerre Autoroute du Soleil

Route nationale 6, lieu dit "le chaumois"
89000 APPOIGNY
France

GPS:47.852896, 3.543895

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE CHAUMOIS

At Le Chaumois restaurant, savor Burgundian specialties prepared with passion by Chef Thibaut Maillet. Enjoy a delicious moment in a welcoming atmosphere in the dining room or on the terrace by the pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  865 reviews

Customer review rating 2.0/5

Marcelo B. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are pleased that you appreciated our location and the convenience of the nearby Tesla Superchargers. We are, however, sorry that some aspects of your stay did not meet your expectations. Regarding the bedding, some of our rooms are equipped with two single beds joined together to provide a double sleeping arrangement. We understand, however, that this may not have matched your expectations. We also sincerely regret your experience at breakfast. The situation you describe is not representative of the level of service we strive to provide. Your comments have been shared with our teams so that we can improve our organization, particularly during busy periods, and ensure that our buffet remains fully stocked and that tables and tableware are available throughout the service. We appreciate your feedback and hope to have the opportunity to welcome you again and provide you with a much more enjoyable experience. Kind regards

Customer review rating 2.0/5

Andrew S. Families - Confirmed reviews ALL

Merci d'avoir partagé votre retour. Nous sommes ravis que vous ayez apprécié la rapidité et l’efficacité de votre accueil. Nous prenons bonne note de vos remarques concernant la chambre et les espaces extérieurs afin d’améliorer la qualité de notre établissement. Au plaisir de vous accueillir à nouveau au Mercure Auxerre. L’équipe du Mercure Auxerre

Customer review rating 0.5/5

Andrew P. Couples - Confirmed reviews ALL

Customer review rating 2.0/5

Peter G. Couples - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet your expectations. While we are pleased that your check-in process went smoothly, we sincerely regret the issues you encountered throughout the rest of your stay. The quality of the draught beer, the cleanliness of the glasses, the long wait for your meal, and the level of service you received are not reflective of the standards we aim to provide. We also apologize for the confusion regarding the express breakfast service and the inconvenience you experienced at check-out concerning your prepaid breakfast. Your comments have been shared with our management team so that these matters can be thoroughly reviewed with the relevant departments. Staff training and service consistency are priorities for us, and your feedback helps us identify where improvements are needed. We understand your disappointment and regret that we failed to provide you with the experience you expected from Mercure. We hope you will consider contacting us directly regarding the breakfast charge so that we can investigate and resolve the issue if it has not already been settled. Thank you again for your valuable feedback. Mercure Auxerre

Customer review rating 4.0/5

Alain R. Solo - Confirmed reviews ALL

Merci d'avoir pris le temps de noter votre séjour et à très bientôt !

Other web-users rate our hotel

  • 226 reviews 9.4/10 Location
  • 492 reviews 6.1/10 Room
  • 787 reviews 8.6/10 Service
  • 12 reviews 1.4/10 WiFi
  • 368 reviews 6.4/10 Food
  • 182 reviews 7.7/10 Breakfast
  • 141 reviews 5.2/10 Cleanliness
  • 137 reviews 5.2/10 Amenities

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