Hotel Mercure Auxerre Autoroute du Soleil 4 stars

Customer review rating (ALL Rating) 4.3/5 845 reviews

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Hotel Mercure Auxerre Autoroute du Soleil - Image 1
Hotel Mercure Auxerre Autoroute du Soleil - Image 2
Hotel Mercure Auxerre Autoroute du Soleil - Image 3
Hotel Mercure Auxerre Autoroute du Soleil - Image 4
Route nationale 6, lieu dit "le chaumois", 89000 APPOIGNY, France

Description

Hotel extras

  • Green and peaceful setting

  • Ideal for seminars and events

  • Outdoor swimming pool and large wooded garden

  • Welcoming restaurant, bar and lounge

  • Easy access and strategic location

Our accommodation(s)

Hotel location

Hotel Mercure Auxerre Autoroute du Soleil

Route nationale 6, lieu dit "le chaumois"
89000 APPOIGNY
France

GPS:47.852896, 3.543895

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE CHAUMOIS

At Le Chaumois, savor Burgundian specialties created with passion by Chef Modibo KONE. Savor a delightful and gourmet moment in a welcoming ambience in the dining room or on the terrace facing the pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  845 reviews

TripAdvisor Rating  3.5/5  714 reviews

Customer review rating 3.0/5

Richard B. Couples - Confirmed reviews ALL

The hotel staff were friendly, and the room was fine. - but the restaurant meal was extremely frugal to say the least, the rump steak measured literally 3 cms x 4 cms , and between 2 to three 3 cms high. It looked like it had been trimmed off the end of a different cut. Ordered medium but arrived well done, served with a spoonful of mixed fried cubed vegetables. My wife’s starter of grilled leeks etc - was served pre prepared straight from the storage fridge , even the plate was cold. Boarding school food was better. The waiting staff seemed to think it was amusing. If we ever stay here again we will bring our own food.

Dear Mister Dining, Thank you for taking the time to share your experience. We are pleased to hear that the hotel staff were friendly and that the room met your expectations. However, we are sincerely sorry to learn that your restaurant meal did not meet your expectations. What you describe regarding the portion sizes, cooking, and presentation of the dishes does not reflect the standards we aim to provide to our guests. We will share your comments with our food and beverage team to understand what happened and to improve the quality and consistency of our services. Please be assured that we take this feedback very seriously, as guest satisfaction and respect are of utmost importance to us. We sincerely hope to have the opportunity to welcome you again under better circumstances and provide you with a fully satisfying experience. Amina Boualia Cheffe de réception

Customer review rating 2.5/5

David W. Business - Confirmed reviews ALL

Very very basic accommodation - even for Mercure - and this was a "privilege" room. In desperate need of refurbishment for the 21st Century. Room also had a terrible damp smell and was tiny for even a solo traveller. Disappointing. On the positive side. Good location next to autoroute for a speedy escape and good parking. Breakfast unremarkable. Juices were not fresh and tasted like from a carton as based on concentrate. All staff very friendly. But hotel needs serious financial investment and refurbishment. Disappointed Accor Diamond Member

Dear Mister W., Thank you for taking the time to share your experience. We are pleased to hear that you appreciated the hotel’s location, the parking facilities, and the friendliness of our staff. However, we are sincerely sorry that the room did not meet your expectations, particularly for a “Privilege” room, and that you noticed damp odors and a lack of comfort. Your comments regarding the breakfast and juices have also been duly noted. Please be assured that your feedback has been shared with our management team, as we are constantly seeking ways to improve and provide an experience that meets Mercure standards and the expectations of our Diamond members. We hope to have the opportunity to welcome you again and provide you with a fully satisfying experience. Amina Boualia Cheffe de réception

Customer review rating 4.5/5

Jean P. L. M. Business - Confirmed reviews ALL

Excellent

Monsieur L. M., Merci beaucoup pour votre excellente note ! Nous sommes ravis que votre séjour vous ait plu. Au plaisir de vous accueillir à nouveau très prochainement ! Amina Boualia Cheffe de réception

Oh Dear.

TripAdvisor rating 1.0/5

neolithic TripAdvisor review

We stopped here for one night on the way back from a coach holiday to Spain and all I can say is thank God it was only one night. Food was horrible, the room was horrible, the drinks were expensive, nothing felt right about the place. That's all I can say about the place.

Madame, Monsieur, Merci d’avoir pris le temps de partager votre avis, même si nous sommes sincèrement désolés d’apprendre que votre expérience chez nous n’a pas été à la hauteur de vos attentes. Nous regrettons que la qualité de la chambre et des repas ne vous ait pas satisfait, et que l’ambiance générale n’ait pas répondu à vos espérances. Vos remarques concernant les tarifs des boissons et le ressenti global de votre séjour ont bien été prises en compte. Nous attachons une grande importance au confort et à la satisfaction de nos clients, et il est clair que nous n’avons pas su répondre à vos besoins cette fois-ci. Soyez assuré(e) que vos commentaires ont été transmis à nos équipes afin d’identifier les points à améliorer. Nous espérons que vous nous laisserez une seconde chance à l’avenir afin de vous offrir une expérience bien plus positive. Amina Boualia Cheffe de réception

Customer review rating 5.0/5

Rachel L. Couples - Confirmed reviews ALL

Accommodating. Lovely atmosphere

Madame L., Nous vous remercions pour votre commentaire positif. Nous sommes heureux que notre accueil et l’atmosphère de notre établissement aient su vous satisfaire. Au plaisir de vous recevoir à nouveau. Amina Boualia Cheffe de réception

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Other web-users rate our hotel

  • 235 reviews 9.5/10 Location
  • 474 reviews 6.1/10 Room
  • 713 reviews 9.1/10 Service
  • 6 reviews 4/10 WiFi
  • 319 reviews 6.8/10 Food
  • 185 reviews 7.8/10 Breakfast
  • 144 reviews 4.6/10 Cleanliness
  • 142 reviews 5.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.