Hotel Mercure Auxerre Autoroute du Soleil 4 stars

Arriving at 4 pm the, the hotel management/staff had ignored request for a ground floor room close to the dining area as one of us is disabled. We were put in a room most further away. We requested to be moved to the room we had originally asked for and ungraciously we were allocated the room we had requested, also where we had stayed on previous visits. On arriving at the newly allocated room we found it was not ready. The supervisor advised us it will be another 5 minutes and she would let us know. When the room was ready she just walked past and ignored us. We had to ask the cleaner if the room was ready. On entering the room there was a note to say that the heating was not working and two tins of soft drinks were provided gratis as compensation. There was a radiator left in the room to heat the room but not the bathroom. So had to walk back to the reception in the pouring rain to explain that this was not satisfactory. We were reassigned to the furthest room again, with slippery steps to access it. Om previous occasions we have been offered a glass of Chablis each as a welcome drink. This time we were informed that the Managing Director had decided to cut the welcome drink to one glass per room and that we should write to him to complain. We decided not have dinner at the hotel and reluctantly returned for breakfast. The staff in the morning were very pleasant and charming.

We stayed at this Mercure twice in a 5 eeek period and found the same issues on both occasions. Even though our rooms had been refurbished they had not been properly serviced. The toilet was not clean and was smelling of urine.Used disposable cups were present with empty and part full water bottles. Some of the cleaning staff are young and untrained and certainly not capable or diligent. The hotel site is littered with rubbish which no doubt will attract vermin.Even the Tesla charging stations were covered with green algae. On a vist a few moths ago I even found an empty nitrous oxide 666g empty container outside my room - the reception staff were non plussed and did not understand the problem with addicts abusing laughing gas, with the risks that this type of customer presents to others stating in the hotel. The kitchen struggles to produce a decent meal which contrasts with the advertised promises. In short apart from its ideal half way location on the A6 there is little else to recommend this hotel. Even La Courte Paille has now closed after 60 years in existence so we are forced to eat at the hotel if we do not want to drive to a restaurant. Accor needs to get its act together.

Parfait .

It was an unusual place for a Mercure, all chalets. They were clean and had been renovated however, a little rough and ready. The restaurant was good, but could not be described as fine dining. The staff were, very friendly,helpful and polite,the service was good.

We had a newly renovated room in the Annexe at the back. A lovely, spaceous room, quiet with a view of the garden. The hotel has a modern restaurant and bar and large outside area to sit and enjoy a drink and the sun. The restaurant has a good selection of food and drinks, at very reasonable prices. The restaurant is very well managed. Overall a very pleasant stay, although we would have liked a few more tea bags and milk in the room ;)