Mercure Auxerre hotel 4 stars

Customer review rating 4.0/5 1,458 reviews

Mercure Auxerre hotel
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Room 1

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Hotel extras

  • Easy access from the A6 highway

  • Large terrace, swimming pool and park

  • Free private car park

  • 47-in (120-cm) TV, beIN Sports channels

  • Family Rooms

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Outdoor unheated pool
  • GolfPaying
  • Rafting (Nearby)
  • Boules/petanque (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Auxerre hotel

Route nationale 6
lieu dit "le chaumois"
89380
appoigny
france

Tel: +33386532500

Fax: (+33)3/86530747

Check-in from 12h00

Check out up to 12h00

  • By plane

    LYON SAINT EXUPERY At 320km / 200 miles

  • By plane

    PARIS ORLY At 140km / 87.5 miles

  • By plane

    PARIS ROISSY CDG At 180km / 112.5 miles

  • By helicopter

    BRANCHES AERODROME At 7km / 4.38 miles

  • By car

    AUXERRE NORD At 1km / 0 miles

  • By car

    AUXERRE SUD At 15km / 9.38 miles

  • By train

    AUXERRE ST GERVAIS At 10km / 6.25 miles

  • By train

    LAROCHE MIGENNES At 15km / 9.32 miles

GPS :47.852896, 3.543895

Our accommodation(s)

Take a moment to relax in our Standard Rooms located in villas with terraces. You can choose between a view of the garden or the pool. We also offer family rooms.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Room with 1 double bed and twin beds

  • Max. number of persons: 4
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

LE CHAUMOIS

Type of cuisine: Regional

Traditional Burgundy cuisine. On sunny days, dine on the poolside terrace in a green, leafy park.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CHABLIS

Non contractual photo

Try out the "Le Chablis" bar and discover our list of regional wines, from Château Grenouilles to Irancy. Enjoy our range of cocktails and fabulous ice creams in the bar or out on the terrace.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 235

  • Maximum capacity: 200 people

Find out more

Our guest reviews for
Mercure Auxerre hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

1,458 reviews

tripadvisor

TripAdvisor Rating 3.5/5

593 reviews

Poor management on arrival

Customer review rating 4.0/5

Total G. Couples - 30/07/2020 Confirmed reviews ALL

Checked in online, pleasantly handled at reception and given the key to the room. Not pleased with the location and siting of the room so back to reception to request an alternative. Allocated another but still bad location so back to reception. Receptionist speaks with some one and then allocated a much pleasant room - stayed in it before! The light switch in the toilet faulty - waited 2 hours for technician to be shown that the simple on/off switch has to be pressed in the top corner. Thank you for wine but very poor quality and choice compared with what we had been offered on previous stays.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Chloé Cadet Front Office Manager

Well Located, well staffed and first class accommodation.

Customer review rating 4.0/5

Ian K. Couples - 19/07/2020 Confirmed reviews ALL

We have been using the Mercure Hotel in Appoingny (Auxere) for many years. The hotel gives us great pleasure always. The staff are kind, helpful and knowledgeable. Mercure have many good hotels and this is one of the very best.

Dear Ian k., We very much appreciate your comments regarding your stay at the Hôtel Mercure Auxerre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloé Cadet Front Office Manager
Customer review rating 4.0/5

Anonymous Families - 25/02/2020 Confirmed reviews ALL

Hotel was very pleasant, to a good standard, and very efficient.

Dear Christopher B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Auxerre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloé Cadet Front Office Manager

stop over

Customer review rating 4.0/5

P. Friends - 09/02/2020 Confirmed reviews ALL

driving from Paris to the south east(Switzerland or Alpes), good stop over to take a rest here. close to highway,easy parking,3 restaurant choise. or go to the city center to find some fast food. fullfill tank. Quite place. Receptionist needs to improve English.

Dear Guoliang P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Auxerre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloé Cadet Front Office Manager

Very clean and comfortable, rooms larger than rxprcted

Customer review rating 4.0/5

Peta C. Families - 01/01/2020 Confirmed reviews ALL

Very good

Dear Peta C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Auxerre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloé Cadet Front Office Manager
Customer review rating 4.0/5

Simon N. Solo - 27/12/2019 Confirmed reviews ALL

Excellent as always. Excellent accommodation, excellent service, great facilities.

Brilliant

TripAdvisor rating 3.5/5

simonnash1980 Solo travel - 26/12/2019 TripAdvisor review

After a long drive from the UK this was the perfect stop off before driving to Nice the next day. Amazing hospitality. Amazing food and pretty much amazing everything. Comfy night stay. Stayed here three times so far and every time has exceeded expectations.

4th Visit

TripAdvisor rating 3.5/5

BrianFullicks Couples - 03/10/2019 TripAdvisor review

We have never been disappointed with the hotel and it's staff. The rooms are clean, the breakfast and dinner have always been just about perfect. The gardens are extensive, which makes the location perfect for dog owners.

Dear BrianFullicks, We thank you for your kind comment and for your loyalty. Looking forward to the pleasure of welcoming you again to the Mercure Auxerre Nord. Best Regards Chloé Cadet -Front Office Manager

An excellent night's stay.

Customer review rating 4.0/5

Alex S. Couples - 10/09/2019 Confirmed reviews ALL

Thoroughly enjoyed our stay in a very well appointed hotel in attractive grounds. Had a relaxing swim in the pool and an excellent meal.

Dear ALEX S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Auxerre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloé CADET.

Only stayed one night but service was very good

Customer review rating 4.0/5

Anonymous Couples - 27/08/2019 Confirmed reviews ALL

Staff very helpful and rooms clean and well serviced

Dear Jeremy Y., We very much appreciate your comments regarding your stay at the Hôtel Mercure Auxerre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloé CADET - Front Office Manager.

One night stop over.

Customer review rating 4.0/5

Stuart U. Families - 21/08/2019 Confirmed reviews ALL

Nice hotel. Busy as a wedding was on. Nice room, good parking, good location. Did not eat there but great restaurant 50 mts away. Bar good, pool good.

Dear STUART T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Auxerre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloé CADET - Front Office Manager.

Very good.

Customer review rating 4.0/5

Anonymous Couples - 19/08/2019 Confirmed reviews ALL

Very good.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Chloé CADET - Front Office Manager.

Very Agreeable

Customer review rating 4.0/5

Eddie Couples - 09/08/2019 Confirmed reviews ALL

Clean room with comfortable bed, separate bathroom and toilet, sheltered patio. Adjacent parking, ev charging and a nice clean swimming. Breakfast was excellent and the staff were friendly and helpful. Location easy to find from A6 autoroute and Auxerre town is ten minutes by car.

Dear Nigel J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Auxerre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloé CADET - Front Office Manager.

Reliable and attentive service

Customer review rating 4.0/5

Jean B. Solo - 24/07/2019 Confirmed reviews ALL

A regular stop two or three times a year. Always dependable dinner service, generous breakfast, well maintained facilities. Highly recommended

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Chloé CADET - Front Office Manager.

Conveniently located nice hotel

Customer review rating 4.0/5

Els B. Families - 15/07/2019 Confirmed reviews ALL

The room was clean, big and had a great sized TV. We missed some closet space especially traveling with 3. And the curtains could have been given a more professional look.

Dear Els B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Auxerre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chloé CADET - Front Office Manager.

Great stay

Customer review rating 4.0/5

Isabelle Families - 10/07/2019 Confirmed reviews ALL

Comfortable spacious room and lovely outdoor pool

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Chloé CADET - Front Office Manager.

Service

Customer review rating 4.0/5

Ng Couples - 02/07/2019 Confirmed reviews ALL

Tranquille

Dear Guest, Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Chloé CADET - Front Office Manager.

An oasis of calm and beauty.

TripAdvisor rating 3.5/5

owenw50 Couples - 02/07/2019 TripAdvisor review

The hotel is conveniently locate for the autoroute and is stylish and tastefully decorated situated in a pleasant park land environment . All the staff that we encountered were brilliant, helpful and friendly:whoever recruited them has done an outstanding job. Rooms very quiet ,beds very comfortable,great nights sleep.

Nice experience and nice stay

Customer review rating 4.0/5

M. Business - 29/06/2019 Confirmed reviews ALL

Nice hotel always cleaned and the employees are so helpful and respectful !

Dear Walid M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Auxerre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloé CADET - Front Office Manager.

Horrible bed spoiled otherwise great stay

Customer review rating 4.0/5

Elizabeth Couples - 23/06/2019 Confirmed reviews ALL

Polite and efficient checkin. Friendly staff. Lovely bar area. Terrible beds in room 413. One was so soft there was no support, the other had springs sticking out.

Dear Russell S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Auxerre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chloé CADET - Front Office Manager.

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