Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 3,911 reviews

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4 Jalan Conlay, 50450 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

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Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Telephone
Fax +60 3-2170 8808

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,911 reviews

TripAdvisor Rating  4.2/5  673 reviews

Highly recommended!

TripAdvisor rating 5.0/5

Dan A TripAdvisor review

I stayed here for 7 nights, for the period 22/12/25 - 29/12/25 in Room 1222. The property itself is located a 5 min walk from the main shopping centres at Bukit Bintang, and probably a 10-15 min walk to the food street (Jalan Alor). I found the room to be large, comfortable and quiet. Bed was a king and very comfortable. Bathroom was large with a walk in shower as well as a bath. I found the staff to be helpful and friendly. Nothing was too much for them. Pool was quite large and got pretty busy. I also tried out the Spa which was good, and keep in mind they get heavily booked in the evening. I attended about 4pm so I was able to be seen straight away. I ordered food service one night and had the satay sticks and they were delicious. The best I had in KL! Breakfast was large with a lot of choices. Seeing that I stayed there on Christmas day, they also had a Christmas lunch (for an extra cost). I must say the choices were great and the same kind of lunch in Australia, would've easily cost AUD$400, that's how good it was. I also got my picture taken with Santa and one of his helpers! Overall, I highly recommend The Pullman and would easily stay there again.

Customer review rating 5.0/5

Nurulazfina S. Couples - Confirmed reviews ALL

Rooms got ant, to improvised on periodical pesticide

Dear Nurulazfina S., Thank you for sharing your feedback with us. We are glad you found our location convenient. However, we sincerely apologize for the inconvenience caused by ants in the room. Please be assured that we take this matter seriously, and our housekeeping and maintenance teams are reviewing our periodic pest control measures to prevent such occurrences in the future. We appreciate your comments and hope to have the opportunity to welcome you back for an improved experience. Kind regards, Devi.C Guest Experience

Customer review rating 3.5/5

Shen S. L. Friends - Confirmed reviews ALL

Hi We enjoyed the service and location, but felt that the aircon was too cold as the thermostat didn’t seem to work. We had set the temperature to 24 but after we turned off the aircon it appeared that the temperature was at 21 all along. Too cold for us actually.

Dear L. Shen S., Thank you for sharing your feedback with us. We are glad to hear that you enjoyed our service and convenient location. We sincerely apologize for the inconvenience caused by the air-conditioning not functioning as expected. While we were not made aware of this issue during your stay, we will review the system to ensure the thermostat is accurately reflecting the room temperature for future guests. Your input is important to us, and we hope to have the opportunity to welcome you back for a more comfortable experience. Kind regards, Devi.C Guest Experience

Customer review rating 4.5/5

Lam L. C. T. Y. Families - Confirmed reviews ALL

Welcoming and helpful staff Variety of cuisines at the breakfast buffet Complimentary amenities well appreciated

Dear T. Y. Lam L. C., Thank you for sharing your detailed feedback with us. We are delighted to hear that you appreciated our welcoming and helpful team, the variety of cuisines at the breakfast buffet, and the complimentary amenities. It is also great to know that our reusable glass water bottles and laundry bags were well received. However, we sincerely apologize for the long queue at check-in and the room floor not being fully vacuumed. Your comments have been shared with our front desk and housekeeping teams to ensure improvements are made. We also appreciate your suggestion regarding in-room energy conservation notices and will review it for possible implementation. Thank you again for staying with us. We look forward to welcoming you back for an even more seamless experience in the future. Kind regards, Devi.C Guest Expereince

Customer review rating 3.0/5

Kartik B. Families - Confirmed reviews ALL

Good spot/quick service/great ambiance, no complaint there great stay. But I was supposed to get a room upgrade with my credit card/benefits, and upon checkin they said they couldn't accommodate that because rooms taken, we can guarantee you a room on your second night, let's resolve this in the morning. I come around next morning, and then get the runaround from the concierge with im sorry we're all taken etc etc. Basically, I wasn't given the commitment I had expected with my account membership when I had paid for my stay, and in goodwill accepted their fix, but they dishonored it subsequently, and for that I can't say I recommend this hotel with conviction to others.

Dear Kartk B., Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our location, quick service, and overall ambiance. We sincerely apologize for the inconvenience regarding your room upgrade. Please allow us to clarify that while our team always endeavors to accommodate upgrades for our valued members, all upgrades are subject to availability. On this occasion, despite our best efforts, we were unable to provide the upgrade on both nights due to occupancy which resulted in the non-avaialibity of that room type. We regret that this affected your experience and understand your frustration. Your comments have been shared with our team, and we will continue to improve communication and procedures to ensure a smoother experience for our guests in the future. Thank you for staying with us, and we hope to have the opportunity to welcome you back for a stay that fully meets your expectations. Kind regards, Devi.C Guest Experience

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Other web-users rate our hotel

  • 2,790 reviews 9.6/10 Location
  • 3,225 reviews 7.2/10 Room
  • 3,349 reviews 7.8/10 Service
  • 117 reviews 4.9/10 WiFi
  • 1,307 reviews 7.8/10 Breakfast
  • 1,286 reviews 6.7/10 Cleanliness
  • 972 reviews 6.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.