Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 3,933 reviews

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Description

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

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Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  3,933 reviews

Customer review rating 4.5/5

Ka Y. K. T. Friends - Confirmed reviews ALL

I’ve had stayed here for several times and it gave me precious memories every time. This year I like to special thanks to Teressa Teoh and Adam whose manage the 4/F club lounge at the highest standard and provide us the service we need. I saw everyone including myself leaving the lounge with happy face :)

Dear K. T. Ka Y., Thank you for your wonderful feedback and for being a loyal guest of our hotel. We are delighted to hear that your stays have created such precious memories. It is especially heartening to know that Teressa and Adam at the Club Lounge provided you with exceptional service and made your experience truly memorable. We will be sure to pass along your kind words to them as they will be thrilled to hear your appreciation. We look forward to welcoming you back again soon for another enjoyable stay. Kind regards, Devi.C Guest Experience

Customer review rating 4.5/5

Lily L. Families - Confirmed reviews ALL

well located

Dear Lily L., Thank you for your kind feedback. We are delighted to hear that you had a comfortable stay and found our location convenient. We truly appreciate your support and hope to welcome you back again soon. Kind regards, Devi.C Guest Experience

Customer review rating 4.0/5

Muhammad I. Families - Confirmed reviews ALL

Checkin and checkout process are fast and easy, but at checkin you must deposit money or card, it is unusual for us nowadays. We choose one bed room apartment/residence it is old style but nice and room are very spacious. Maybe not Pullman standard as the experience not five stars hotel. Full of equipment in the kitchen, bathroom, and bedroom. Cleanliness can be improve in kitchen area and carpet. Access to Pavilion mall are from bridge next to the hotel or in lobby Banyan Tree Hotel. Very convenience location as it is in the Bukit Bintang area, or just walking to KLCC area from the bridge.

Dear Muhammad I., Thank you for taking the time to share your detailed feedback. We are glad to hear that you found our location convenient and that you enjoyed the spaciousness and equipment in your one-bedroom apartment. We also appreciate your comments regarding cleanliness, particularly in the kitchen area and carpet. Please be assured that we will review these areas to ensure they meet the high standards our guests expect. Your feedback regarding the style of the apartment and overall experience has been noted, as we continuously strive to enhance our guests’ stay. We hope to welcome you back in the future for another comfortable and enjoyable visit. Kind regards, Devi.C Guest Experience

Customer review rating 3.5/5

Sheau M. L. Families - Confirmed reviews ALL

Stayed at the residence, somewhat dated and some refurbishment should be considered.

Dear L. Sheau M., Thank you for sharing your feedback with us. We are glad to hear that you appreciated our convenient location and the warm service provided by Jimmy. We will be sure to pass along your kind words. We sincerely apologize for the smoke smell in your room and the condition of the shaver. This is not the standard we aim to maintain, and we have addressed these issues with our housekeeping and maintenance teams to ensure improvements. Regarding device connectivity, we would like to clarify that up to 10 devices can be connected per room. If you experienced any difficulty, our team would have been happy to assist. Thank you again for your comments, and we hope to have the opportunity to welcome you back for a better experience. Kind regards, Devi.C Guest Experience

Customer review rating 5.0/5

Yoginder R. Families - Confirmed reviews ALL

Team was helpful at the front desk , housekeeping did a great job with cleaning the room ( commendable ) breakfast service was good.

Dear Yoginder R., Thank you for your kind feedback! We’re delighted to hear that you enjoyed your stay and found our location convenient. We look forward to welcoming you back to Pullman KLCC for another great experience. Kind regards, Devi.C Guest Experience

Other web-users rate our hotel

  • 2,681 reviews 9.6/10 Location
  • 3,136 reviews 7.1/10 Room
  • 3,337 reviews 7.8/10 Service
  • 103 reviews 5.1/10 WiFi
  • 1,251 reviews 6.6/10 Cleanliness
  • 1,241 reviews 7.8/10 Breakfast
  • 940 reviews 6.5/10 Amenities
  • 533 reviews 6.9/10 Value

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