Mercure Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.1/5 1,793 reviews

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Orchard District, 28 Stevens Road 01 02, 257878, 257878 SINGAPORE, Singapore

Description

Hotel extras

  • Tranquil and locally-inspired environment, a lush urban paradise

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24 hour room service, gym and laundromat. 35m infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

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Hotel location

Mercure Singapore On Stevens

Orchard District, 28 Stevens Road 01 02, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Telephone
Fax +65 6491 6085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Nestled in a lush urban greenery, WINESTONE is a culinary concept that combines a selection of wines and reimagined signature Fusion dishes to bring diners on a fresh epicurean journey complemented with affordable quality wines from all over the world.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,793 reviews

TripAdvisor Rating  4.4/5  1,407 reviews

Certificate of excellence 2025

Wonderful

TripAdvisor rating 5.0/5

Maps10510612758 TripAdvisor review

Overall very pleasant stay and all the hotel assistant are nice, friendly and always carries a smile, especially a girl name Alliana, (might not get the spelling) right, thanks for the hospitality.

Customer review rating 4.5/5

Lay L. S. G. Solo - Confirmed reviews ALL

Sraff are friendly and accommodating.

Dear Valued Guest Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel to be nice and cosy, and that our staff made a positive impression. Your feedback is greatly appreciated. Piotr Kupiec General Manager

Customer review rating 4.5/5

Patawe T. Couples - Confirmed reviews ALL

The staff response quickly. Nice room comfortable o

Dear Valued Guest Thank you for your positive feedback regarding your comfortable stay and our efficient transport service. We are pleased to hear that you found your room to be nice and comfortable. Your kind words about our staff are greatly appreciated. Piotr Kupiec General Manager

Customer review rating 3.0/5

Dereshin N. Couples - Confirmed reviews ALL

Check in on the website clearly states 3pm, However we reached the hotel 10pm and our room was not ready! Nevertheless Deepika kindly assisted us with trying to make a plan and we eventually could only check in around 11pm that evening, while she said she will give us a room on the 10th floor however a room on the 7th floor was only ready. The noise level on that floor was ridiculous at that time of the night with staff still trying to clean the rooms next door and we could not even have a full nights sleep after a long journey to Singapore. In the morning I went and explained that Deepika told us she will move us to the 10th floor and no one was aware, I had to repeat the same story to multiple people who eventually helped us later that evening. For the amount of money we spent at this property I truly feel like they need to try and get guests rooms ready before 3pm so people can check in on time without waiting after long journeys, also to ensure that if they promise guests certain things like changing they rooms they should ensure they give the details to the next person in charge instead of the guests explaining the same story over and over again. A bit disappointed at the treatment and service received from this property especially since it is a worldwide brand which we expect the same service level

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Mercure Singapore On Stevens. I sincerely apologize for the inconveniences you encountered during your check-in process and the noise disturbances you experienced. It is our policy to ensure that rooms are ready for guests by the specified check-in time, and I regret that this was not your experience. I appreciate your acknowledgment of Deepika's efforts to assist you during this challenging situation. Furthermore, I understand the frustration caused by the communication breakdown regarding your room change. We strive to maintain a seamless service experience, and your comments regarding the need for better coordination among staff have been duly noted. Your insights are valuable as we continue to enhance our service standards. I hope you will consider giving us another opportunity to provide you with the exceptional experience that aligns with the reputation of our brand. Piotr Kupiec General Manager

Customer review rating 5.0/5

Judy W. Couples - Confirmed reviews ALL

First time stay in Singapore, & we choice the Mercure on Stevens & were treated excellently by all the staff, made our stay Special

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Mercure Singapore On Stevens. We are delighted to hear that our staff contributed to making your first visit to Singapore special. Your feedback means a lot to us and motivates our team to continue providing excellent service. Warm regards, Piotr Kupiec General Manager

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Other web-users rate our hotel

  • 1,550 reviews 8.3/10 Location
  • 2,194 reviews 6.4/10 Room
  • 2,217 reviews 7.3/10 Service
  • 36 reviews 7.5/10 WiFi
  • 1,005 reviews 7.5/10 Cleanliness
  • 670 reviews 7.6/10 Amenities
  • 607 reviews 7/10 Breakfast
  • 488 reviews 6.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.