Mercure Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.1/5 1,814 reviews

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Orchard District, 28 Stevens Road 01 02, 257878, 257878 SINGAPORE, Singapore

Description

Hotel extras

  • Tranquil and locally-inspired environment, a lush urban paradise

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24 hour room service, gym and laundromat. 35m infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

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Hotel location

Mercure Singapore On Stevens

Orchard District, 28 Stevens Road 01 02, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Telephone
Fax +65 6491 6085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Nestled in a lush urban greenery, WINESTONE is a culinary concept that combines a selection of wines and reimagined signature Fusion dishes to bring diners on a fresh epicurean journey complemented with affordable quality wines from all over the world.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,814 reviews

Customer review rating 1.5/5

Wei L. N. Friends - Confirmed reviews ALL

i had to wait approximately 15mins to get check in and the Q is super long.

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay at Mercure Singapore on Stevens. We sincerely apologise for the inconvenience and frustration caused by the long wait during your check-in. We understand how disappointing it must have been to encounter a lengthy queue upon your arrival, and we regret that this affected your overall impression of the stay. Your comments regarding queue management, staffing levels at both the Front Desk and breakfast area, as well as the need for better guest flow management have been noted carefully and will be discussed with the respective teams for review and improvement. We appreciate your constructive feedback, as it helps us identify areas where we need to do better. At the same time, we are pleased to know that you found the overall accommodation satisfactory and felt the stay offered value for the price paid. Please be assured that we are continuously working on improving our operational efficiency, including strengthening team training and manpower support during peak periods, to provide a smoother and more welcoming experience for our guests. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future for a much-improved stay. Yours sincerely, Piotr Kupiec General Manager

Customer review rating 4.5/5

C. W. C. C. W. Business - Confirmed reviews ALL

As always the same hotel whenever stay in Singapore. Luckily there was a room ready for me to iron my clothes

Dear Valued Guest, Thank you for taking the time to share your feedback and for your continued loyalty in choosing us whenever you stay in Singapore. We are delighted to know that you once again had an enjoyable stay and our team was able to prepare a room promptly for you to freshen up upon arrival. It is always our pleasure to make our guests feel comfortable and well taken care of. We also appreciate your constructive feedback regarding the booking experience on all.com, particularly the challenges faced when arranging full payment for staff bookings. It is designed for members to book accommodation for themselves with ease, it is important for you to select the non-refundable rates for the payment to be successfully deducted. In the event you were to book the flexible rate, you can reach out to the hotel for payment to be processed. Thank you as well for your feedback regarding ALL Silver member recognition, we hope you will find the time to enjoy your welcome drink at our LÁperitif Bar by presenting the welcome drink voucher which can be found in your ALL App. At the same time, we are pleased to know that you appreciated our sustainability initiatives, especially our efforts in reducing single-use plastics, as well as your experiences at our lunch venue, bar, and pool facilities. We truly value your continued support and look forward to welcoming you back again on your next visit to Singapore. Best regards, Piotr Kupiec General Manager

Customer review rating 5.0/5

Alison P. D. Friends - Confirmed reviews ALL

The staff are all so friendly and helpful. They make you feel so welcome, location is great, despite the renovations and noise out the front did not impact on our visit. Thank you to the team and managers who have made my stay once again memorable look forward seeing you again soon.

Dear Valued Guest, Thank you for sharing such a wonderful review following your recent stay at Mercure Singapore on Stevens. We are truly delighted to know you had another memorable experience with us and that our team’s friendliness and hospitality made you feel so welcomed throughout your stay. Your kind words regarding our managers on shift during your arrival and departure are greatly appreciated, and we will be sure to share your recognition with the team. It is also heartening to know that our location, breakfast offerings, cleanliness standards, and sustainability efforts contributed positively to your visit. As a valued ALL Gold member, your continued support and loyalty mean a great deal to us. We sincerely appreciate your constructive feedback regarding the bathroom storage space and wardrobe placement. Insights such as yours are valuable as we continuously look for ways to enhance the comfort and functionality of our guest rooms. Thank you once again for your thoughtful review and recommendation. We look forward to welcoming you back for another enjoyable stay with us again soon. Best regards, Piotr Kupiec General Manager

Customer review rating 3.0/5

Abraham V. K. Business - Confirmed reviews ALL

After nearly 18+ hrs of flying, you just want a room to crash. I had to wait till 3 pm SG time to finally get a room. The checking in process can be improved, as only one person was manning the desk initially.

Customer review rating 2.5/5

Vhe K. L. Business - Confirmed reviews ALL

The soundproofing is extremely poor; I was repeatedly woken up throughout the night by people talking in the hallway and banging noises coming from the adjacent room. It felt as if there was no insulation at all. To make matters worse, the quality of the towels is subpar. They shed an incredible amount of lint. After just one shower, the entire bathroom was filled with tiny fibers floating in the air.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay. I regret to learn that you experienced disturbances during the night due to inadequate soundproofing and the new towels had shed lint. Your comments are valuable, and I will ensure they are communicated to the relevant departments for consideration. We strive to provide a comfortable environment for our guests, and I sincerely apologize for falling short in these aspects during your visit. Sincerely, Piotr Kupiec General Manager

Other web-users rate our hotel

  • 1,617 reviews 8.4/10 Location
  • 2,225 reviews 6.4/10 Room
  • 2,321 reviews 7.3/10 Service
  • 38 reviews 8/10 WiFi
  • 1,003 reviews 7.5/10 Cleanliness
  • 709 reviews 7.6/10 Amenities
  • 628 reviews 7.4/10 Breakfast
  • 482 reviews 8/10 Vibe

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