Novotel London Canary Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,081 reviews

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Novotel London Canary Wharf - Image 1
Novotel London Canary Wharf - Image 2
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40 Marsh Wall, E14 9TP LONDON, United Kingdom

Description

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

Our accommodation(s)

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Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP LONDON
United Kingdom

GPS:51.501331, -0.023293

Telephone
Fax +44 20 7987 1040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,081 reviews

TripAdvisor Rating  4.5/5  2,051 reviews

Certificate of excellence 2024

Nice hotel lobby, shame about the room.

TripAdvisor rating 1.0/5

3bs2ds TripAdvisor review

The hotel itself is lovely, along with the restaurant and bar. Unfortunately this did not continue to the room. We had a superior double and whilst the view was amazing, the room was not. You could see where previous stains had been bleached throughout the whole of the carpet, the shower head was thick with limescale and rather than a rainfall effect, it was a trickle. The bed was so hard that both myself and my partner did not sleep very well at all and both woke with stiff backs and shoulders. I would say it was the most uncomfortable night of sleep we have ever had in any hotel. Ee turned on the tv but as soon as the lights in the room were turned off, the tv was so dark that we couldnt actually see the programme due to the adaptive lighting on the tv. We did send a WhatsApp to complain about the above and were advised that the beds and tv are that way as part of the Planet 21 programme and are like that in all rooms. We were offered either a room change, breakfast for 2 or a partial refund. We opted for the breakfast, as it was 11pm and too late in the evening for a room change. The breakfast offered lots of choice, however the cooked breakfast was not good at all. The bacon was like shoe leather, the eggs had stood for so long that they were rubbery, the scrambled eggs were sitting in liquid and the mushrooms, tomatoes and baked beans were cold. The only saving grace was the hash browns. I am somewhat disappointed by the room as we had paid £160 for the stay as part of Engagement celebration weekend but it definitely did not live up to the reviews we had previously read.

Thank you for your review. I am so sorry that we disappointed you and please be assured that I will be addressing these issues with our Housekeeping and Maintenance team. We do have a vigorous descaling program in the hotel so I can also check this to understand how this room was missed. Your issue was reported on our Nightly log so we are aware of it. We normally get very good feedback about our breakfast and how fresh the cooked option is - however of course I will address this with our Chef and kitchen team. If you do decide to return in the future and give us another chance please contact me directly on jacqui.mcmillan@accor.com and I will personally look after your reservation. Once again we are very sorry about these issues and I do hope we can welcome you back in the future. Kind regards Jacqui McMillan General Manager

Would highly recommend.

Customer review rating 5.0/5

Hannah Couples - Confirmed reviews ALL

Lovely hotel and wonderful staff. Couldn’t be happier will definitely return.

Dear Hannah, Thank you for your fantastic feedback. We're thrilled to hear that you had such a lovely experience and found our staff wonderful. Your recommendation means a lot to us, and we look forward to welcoming you back for another delightful stay. Sincerely, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager

A lovely stay

Customer review rating 4.5/5

Karen B. Couples - Confirmed reviews ALL

A lovely stay, and from the moment you're walking in the door you get a warm reception from the staff who are very helpful and willing to meet your needs. The room was amazing with its view of the city and it meant all of our needs and more. Breakfast in the restaurant overlooking the city is always amazing and the food is too.

Dear Karen, Thank you so much for your wonderful review. We are delighted to hear that you had such a lovely stay with us at Novotel London Canary Wharf. It’s fantastic to know that from the moment you walked through our doors, you felt welcomed by our team. We are thrilled that you enjoyed the amazing view from your room and that it met all your needs and more. Breakfast with a city view is always a treat, and we’re glad you found it to be amazing. Your kind words mean the world to us and will be shared with the entire team. We look forward to welcoming you back for another memorable stay. Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager

Lovely stay

TripAdvisor rating 5.0/5

Makeda M TripAdvisor review

Alina who served us at breakfast was excellent, I had so many questions as a vegan yet she answered politely and knew her stuff. The room was stunning and cleaning, view and location perfect. What a wonderful stay will most definitely be returning to Novotel Canary Wharf!

Thank you so much for your 5 star review Makedam2025 about your recent stay with us. I am thrilled to read how well Alina looked after you and your dietary requirements. I will pass your lovely feedback about the cleanliness to our Housekeeping team, thank you! We are really looking forward to welcoming you back soon Jacqui & The Canary Wharf Family

Stunning Room & Views

Customer review rating 3.5/5

Amy Couples - Confirmed reviews ALL

I stayed here with my partner for our anniversary. We were both very excited to stay at this beautiful hotel and the views from our room certainly didn’t disappoint! Unfortunately, after spending a lot of money to get this beautiful room , our experience turned into a bit of a negative one when the fire alarm went off at 1:30 am in the morning ! After that me and my partner really struggled to get back to sleep. What was supposed to be a good night sleep away from the kids, turned into a very restless night. When I spoke to the member of staff at the desk in the morning , I was disappointed at the customer service as the lady seemed very unbothered. Everything else was excellent, lovely and clean and enjoyed the sky bar as well as gym facilities.

Dear Amy, Thank you for sharing your feedback. We’re delighted that you enjoyed the stunning views from your room and appreciated the cleanliness, sky bar, and gym facilities. However, we sincerely apologize for the disruption caused by the fire alarm and the lack of satisfactory customer service you experienced. This is not the standard we strive for, and we will address your concerns with our team to improve our services. We hope to have the opportunity to welcome you back for a better experience in the future. Warm regards, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager

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Other web-users rate our hotel

  • 1,448 reviews 9.2/10 Location
  • 3,179 reviews 8/10 Room
  • 2,537 reviews 8.3/10 Service
  • 41 reviews 5.6/10 WiFi
  • 1,123 reviews 6.1/10 Cleanliness
  • 1,078 reviews 7.4/10 Breakfast
  • 927 reviews 7.3/10 Comfort
  • 567 reviews 8.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.