Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 823 reviews

Best price
guarantee
Mercure York Fairfield Manor Hotel - Image 1
Mercure York Fairfield Manor Hotel - Image 2
Mercure York Fairfield Manor Hotel - Image 3
Mercure York Fairfield Manor Hotel - Image 4
Shipton Road, York, YO30 1XW YORK, United Kingdom

Description

Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

GPS:53.994009, -1.131592

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  823 reviews

Customer review rating 2.0/5

Oliver H. Couples - Confirmed reviews ALL

The staff were very pleasant, and helpful. The location was good, only 10 minutes drive from the centre of York. The condition is the room and the hotel was quite poor. In our bathroom the taps were loose, the bath was damaged, signs of water damage on the ceiling in our room, the wallpaper in the hallway were peeling.

Thank you for your feedback, Oliver. We’re really pleased to hear that you found our team pleasant and helpful, and that our location worked well for your visit to York. Your kind comments about the staff will certainly be shared with them. That said, we’re very sorry to learn about the condition of your room and the areas of the hotel you experienced. The issues you’ve described—such as loose taps, damage to the bath, water marks, and peeling wallpaper—are not reflective of the standards we aim to provide at Mercure York Fairfield Manor Hotel. Please be assured that your comments have been shared with our maintenance and management teams so these concerns can be addressed as a priority. We truly appreciate you bringing this to our attention, and we hope to have the opportunity to provide you with a much improved experience in the future. Kind regards, The Management Team

Customer review rating 4.5/5

Helen H. Solo - Confirmed reviews ALL

It was a bit of a mix bag. My kettle didn't work properly - raised it in the morning with reception who were going to raise it with housekeeping. When I got back in the evening nothing had been sorted. Raised it with reception and the receptionist herself bought a new kettle to my room, as promised, within 10minutes. Also my phone didn't work. Each time with breakfast the sausages were placed at the back and were stuck to the tray so I needed to get assistance - on the last day there was only one staff member to about 12 guests so it involved waiting.

Thank you for taking the time to share your feedback, Helen. We’re glad to hear that our receptionist responded promptly in the evening and personally ensured a replacement kettle was delivered to your room—your kind recognition of their effort is much appreciated. However, we’re sorry that your stay felt like a “mixed bag” and that some issues were not resolved as quickly as they should have been. The delay in addressing the kettle earlier in the day and the issue with the phone not working are certainly not the standard we aim to provide at Mercure York Fairfield Manor Hotel. We’ll be following up with our housekeeping and maintenance teams to improve communication and ensure reported issues are acted on more efficiently. We also appreciate your feedback regarding breakfast service. We’re sorry for the inconvenience caused by the placement of items and the wait for assistance, particularly when the team was stretched. Your comments have been shared with our food and beverage team to review both presentation and staffing levels during busy periods. Thank you again for your valuable feedback, and we hope to welcome you back for a smoother and more enjoyable stay in the future. Kind regards, The Management Team

Customer review rating 3.5/5

Angela M. Families - Confirmed reviews ALL

Nice spot, spacious rooms, comfortable bed, good breakfast but hotel rooms need some TLC, plumbing in both rooms odd, spa bath kept draining water, shower stopped flowing and our plug in basin no longer popped up….. Team friendly and helpful

Dear Angela, Thank you for taking the time to share your detailed feedback following your stay at Mercure York Fairfield Manor Hotel. We’re delighted to hear that you enjoyed our convenient location, spacious rooms, comfortable beds, and that our team made a positive impression with their friendliness and helpfulness. It’s also great to know you found it easy to access York via the Park & Ride and enjoyed the breakfast. However, we’re sorry to learn about the maintenance issues you experienced during your stay. The concerns you’ve raised regarding the plumbing, including the spa bath, shower flow, and basin plug, are certainly not the standard we aim to provide. Please rest assured that your feedback has been shared with our maintenance team so these issues can be addressed promptly. We truly appreciate your balanced and constructive comments, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable experience in the future. Kind regards,

Customer review rating 5.0/5

Sue S. Families - Confirmed reviews ALL

Comfortable, clean room. Nice and quiet with friendly and efficient staff. Lovely breakfast!

Dear Sue, Thank you so much for your wonderful review! We’re delighted to hear that your stay was just what you needed and that you enjoyed the comfort and cleanliness of your room. It’s great to know our team made you feel welcome and that you loved the breakfast. We look forward to welcoming you back to Mercure York Fairfield Manor Hotel again soon.

Customer review rating 4.5/5

Gary O. Couples - Confirmed reviews ALL

We thoroughly enjoyed our 2 night break with our dog Purdy and look forward to returning again.

Dear Gary, Thank you so much for your wonderful review. We’re delighted to hear that you had a relaxing stay and enjoyed our breakfast selection—it’s something our team takes great pride in. It’s especially lovely to know that both you and Purdy had an enjoyable 2-night break with us. Our staff will be pleased to hear your kind words about their helpfulness. We truly appreciate your feedback and are thrilled that you’re already looking forward to returning. We can’t wait to welcome you all back again soon! Warm regards, The Team at Mercure York Fairfield Manor Hotel

Other web-users rate our hotel

  • 824 reviews 9.2/10 Location
  • 1,843 reviews 6.2/10 Room
  • 1,805 reviews 9.2/10 Service
  • 40 reviews 3.8/10 WiFi
  • 815 reviews 8.6/10 Breakfast
  • 668 reviews 5.9/10 Vibe
  • 661 reviews 7.1/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in York