Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 849 reviews

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Mercure York Fairfield Manor Hotel - Image 1
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Shipton Road, York, YO30 1XW YORK, United Kingdom

Description

Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

Our accommodation(s)

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Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

GPS:53.994009, -1.131592

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  849 reviews

TripAdvisor Rating  3.8/5  1,912 reviews

Certificate of excellence 2025

Customer review rating 3.0/5

Trevor G. Couples - Confirmed reviews ALL

Not to bad visit. We reported two things that needed attention. Heating and Shower Curtain was broken after first night at reception neither item was addressed very poor service

Dear Trevor G., Thank you for sharing your feedback regarding your recent stay. I apologize for the inconvenience you experienced with the heating and the shower curtain. Please be assured that your comments are valued, and we will use them to improve our service in the future. Best regards, Mercure York Fairfield Manor Hotel

Customer review rating 5.0/5

David H. Friends - Confirmed reviews ALL

Great accommodation in a nice place, very friendly staff, lovely rooms, delicious breakfast and comfortable bar area.

Dear David H., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our accommodations, friendly staff, and dining options. Your kind words inspire us to continue providing excellent service. Best regards, Mercure York Fairfield Manor Hotel

Customer review rating 4.0/5

Philip C. Friends - Confirmed reviews ALL

We have stayed at this Hotel on several occasions because of the location and proximity to York City centre. Some rooms and areas need updating and TLC. We have always been happy with our stays in the past and this was no exception apart from booking a twin room and being allocated a double. We had booked two rooms, a twin and double on the hotel Web site only to be told an our arrival that a third room had been booked using my details via Expedia, as I have never used this site we were a bit concerned. The receptionist told us that they could not cancel the booking as it had been made via a separate agent and if we failed to cancel it via Expedia we would be charged a no show rate. The receptionist was less than helpful. The following morning after contacting Expedia and being informed they had no record of the booking I spoke to the manager who said that he would investigate. We vacated our room after three nights and have not yet had any explanation as to what happened, very poor.

Dear Philip C., Thank you for your feedback regarding your recent stay at Mercure York Fairfield Manor Hotel. We are pleased to hear that you appreciate our location and have enjoyed your previous visits. However, we regret that there were issues with your room allocation and the confusion surrounding your booking. We understand how important it is for our guests to receive the correct room type as reserved, and we acknowledge that this experience did not meet your expectations. Additionally, the situation regarding the unexpected booking made through an external agent is concerning. Our team strives to assist guests to the best of their ability, and it is unfortunate to learn that you did not receive the support you required during this incident. Rest assured, your comments will be reviewed by our management team to enhance our service and prevent similar occurrences in the future. We appreciate your patience and understanding and hope to welcome you back for a more seamless experience. Best regards, Mercure York Fairfield Manor Hotel

Customer review rating 5.0/5

Sande J. Solo - Confirmed reviews ALL

I am pleased to write that once again, my stay at Fairfield Manor was excellent...no dramas, just pure delight....I am already looking forward to booking my next stay in the new year.

Dear Sande J., Thank you for taking the time to share your positive experience at Mercure York Fairfield Manor Hotel. We are delighted to hear that your stay was enjoyable and that you are looking forward to returning. We sincerely appreciate your continued support. Warm Regards, Mercure York Fairfield Manor Hotel

Customer review rating 4.5/5

Ian R. Couples - Confirmed reviews ALL

stayed three nights and cannot fault any part of hotel, room good and so were the meals, looking forward to next visit

Thank you for your review of our hotel. We are glad you enjoyed both the room and food. We strive to provide an exceptional service to all our guests and we are glad to hear you enjoyed your time staying with us. We look forward to welcoming you back soon. Kind regards, Team Mercure York

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Other web-users rate our hotel

  • 749 reviews 9.2/10 Location
  • 1,714 reviews 6/10 Room
  • 1,682 reviews 9.1/10 Service
  • 40 reviews 4.6/10 WiFi
  • 769 reviews 8.4/10 Breakfast
  • 630 reviews 7.1/10 Cleanliness
  • 627 reviews 5.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.