Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 844 reviews

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Mercure York Fairfield Manor Hotel - Image 1
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Shipton Road, York, YO30 1XW YORK, United Kingdom

Description

Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

Our accommodation(s)

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Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

GPS:53.994009, -1.131592

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  844 reviews

TripAdvisor Rating  3.8/5  1,914 reviews

Certificate of excellence 2025

A lonely experience ! Disappointed. Was expecting better

TripAdvisor rating 1.0/5

D6706FIandrewf TripAdvisor review

Two weeks on and I am still waiting for the manager to contact me to discuss my concerns as I was assured by the receptionist, but to no avail so here goes.. I originally booked to stay at the hotel over new year months ago. I assumed there would be entertainment on. Imagine my surprise when I got there to learn that there was but it was £99 a head and all booked up. Why weren't guests staying there who had booked way in advance notified of this event and given first choice. As I wasn't well enough to go out into town I stayed in my room on my own. I asked a few times if I could perhaps join the event after 10pm after the meal but was told no as it was a private event. Pretty poor since I had booked to celebrate the new year there. Three times I had to go back downstairs as my electronic key fob did not work, to get it re-activated and it had been nowhere near my phone I was advised that can make them go faulty sometimes. This was awkward as although there was a lift I was right round the other end of the hotel so it was as much hassle just to take the stairs as walk all the way round. I have mobility issues so this was a real hassle, as the phone also did not work in the room. It also rang twice on another occasion but when I picked it up whoever was on the other end could not hear me. So when I wanted to ring downstairs I had to contact the national number from my mobile, and ask to be put through to the main desk, only top be waiting ages so gave up in the end and had to make the trek downstairs to reception to queue behind other guests checking in. I also wonder if the room had been cleaned properly as there was paper on the floor and a leaf on top of the radiator when I arrived I stayed three nights. The first morning my room wasn't cleaned one of the days then the next day it was quarter to 4 in the afternoon when they finally came round as it should have been ready. Twice I had to go down the second day just to make sure I had not been missed again, as it was so late. It should have been ready for at least 3pm. One of the cleaners told me that they had halved the number of staff, despite there being the same number of guests in an attempt to save money as they had to pay them time and a half, but the new owners were too penny pinching. A reasonable request for New Years day me thinks to pay staff a decent wage. As another guests noted the rooms were ok but looked tired. Please see attached photos. The view from the back was uninspiring, dirty with all leaves and debris built up.. The handwash in the bathroom was cheap and I got a terrible rash from it. I complained to various different people at various times, including managers but to no avail. All in all it was a lonely and miserable experience being shut away on the top floor, I hardly slept through being ill and being awoken with a start in the middle of the night by a someone having an argument and slamming doors. I would appreciate a proper and fully considered response with a reasonable reply. There is also the matter of me phoning up several times and trying to upgrade my room as I was unable to do it through Booking.com. It said contact the venue. After several attempts, no one got back to me to resolve the issue. On one occasion I was asked to call back as they were too busy, not 'I will take your contact details and get someone to call you'. Very poor customer service and communication is an issue as the staff and those manning the phones do not speak English very well

Customer review rating 4.0/5

Lynn L. Couples - Confirmed reviews ALL

Enjoyable stay, excellent room and breakfast and very good new year event. Only disappointment was menu for evening meal the other night. Expensive and limited choice. Not somewhere I would recommend for an evening meal out if I lived locally.

Dear Lynn, Thank you for taking the time to share your feedback. We’re delighted to hear that you had an enjoyable stay and that you enjoyed the room, breakfast, and our New Year event. We’re sorry to learn that the evening meal menu did not meet your expectations. We appreciate your comments regarding pricing and choice, and your feedback has been shared with our food and beverage team for review. Guest feedback is invaluable to us as we continually look to improve our offering. We hope to welcome you back again in the future. Regards, Reception Team

Customer review rating 5.0/5

Richard H. Couples - Confirmed reviews ALL

No complaints whatsoever as it exceeded our expectations and suited us perfectly

Dear Richard H., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you found our hotel accommodating, our staff friendly, and that we met your expectations. Your satisfaction is our priority, and we appreciate your positive comments. Best wishes, Mercure York Fairfield Manor Hotel

Customer review rating 1.0/5

Christopher L. D. G. Friends - Confirmed reviews ALL

Staff good Food very good. Hotel overall very poor. A bar should not run out of Guiness nor once but twice. I would not stay there again

Dear Christopher L. d. G., Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception team

NYE party night

TripAdvisor rating 5.0/5

Lynda E TripAdvisor review

We went to the NYE party night with another couple and what a great night and so well organised. Started at 7pm with a glass of fizz and canapés being served. Then into the party room which was decorated and well laid out. Had the most lovely 3 course meal. I could have gone with any of the options but chose the goats cheese and caramelised onion tart followed by sea bass and finished with a banoffee dessert whilst my husband had the terrine, fillet steak and cheesecake. The food was really lovely and good portions. I was really impressed and couldn’t fault it. Another glass of fizz at midnight and a really good DJ played some music that kept us all on the dance floor all night. Had a good deal on a room to stay overnight with breakfast included so seemed silly to try and battle our way home. Glad we stayed as was the perfect end to the perfect evening. Thank you to the lovely Beth who had organised the whole event and should be congratulated as did an amazing job. I am sure we will be back next year, my husband is already mentioning it and from someone who is usually in bed by 10.30 on NYE that says a lot!!

Thank you so much for such a wonderful and detailed review. We’re absolutely delighted to hear how much you enjoyed our New Year’s Eve party night and that everything from the welcome fizz and canapés through to the music and overnight stay made for a memorable evening. It’s fantastic to know the food impressed you — your menu choices sound excellent, and we’re so pleased both you and your husband enjoyed every course. We’re also glad the DJ and midnight celebrations kept the dance floor busy and that staying overnight with breakfast felt like the perfect way to end the night rather than rushing home. A special thank you for mentioning Beth — we’ll be sure to pass on your kind words, as she’ll be thrilled to know her hard work was so appreciated. We’d love to welcome you back next year… especially if we’ve converted a “bed by 10.30” New Year’s Eve into a night on the dance floor!

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Other web-users rate our hotel

  • 772 reviews 9.1/10 Location
  • 1,743 reviews 6/10 Room
  • 1,713 reviews 9.1/10 Service
  • 38 reviews 5.1/10 WiFi
  • 777 reviews 8.4/10 Breakfast
  • 642 reviews 5.8/10 Vibe
  • 639 reviews 7.1/10 Cleanliness

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