ibis Genève Centre Nations 3 stars

Customer review rating (ALL Rating) 4.3/5 887 reviews

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ibis Genève Centre Nations - Image 1
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Rue du Grand Pre 33-35, 1202 GENEVA, Switzerland

Description

Hotel extras

  • Near Cornavin train station, Palais des Nations, CICG and Lake Geneva.

  • A free public transport pass will be provided upon arrival for the duration of your stay

  • On-site underground parking garage, payable

  • Rooms for people with reduced mobility on request

  • New "Sweet Bed by ibis" 2026 bedding

Our accommodation(s)

Hotel location

ibis Genève Centre Nations

Rue du Grand Pre 33-35
1202 GENEVA
Switzerland

GPS:46.214075, 6.135314

Telephone
Fax +41 22 919 20 40

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • 100% Non Smoking Property

IBIS RESTAURANT

Non contractual photo

Catering offer available 24/7.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  887 reviews

TripAdvisor Rating  4.0/5  1,256 reviews

Customer review rating 1.5/5

Abigail B. Friends - Confirmed reviews ALL

When we arrived, we were told that our stay (family ajoining rooms for two nights) was only for one night, not the two I had booked. After showing the receptionist my booking for the two nights, she said there must have been a change ony my end (there was not, the booking, and online check in I did, showed the original booking of two-nights, which were fully paid for apart from the local tax), but didn't make an effort to apologise about the mishap on the hotels end. We therefore ended in two double rooms, instead of the ajoining family room with two singles, that we wanted. The rooms were nice and clean, very basic, however there were no hand towels which seemed odd? No kettle either, and for the first two days our shower sprayed in our faces, I only managed to fix this on the last day. On the day of checkout (which was at 12, on the website, and we checked this with reception too), we went out to breakfast and arrived back at the rooms (at approx. 11am), to find that our key cards were no longer working, and that our rooms just opened. All of our items were in our rooms, including passports, which could have all been taken. This was dangerous! I then lay down for a nap prior to leaving, my friends in the other room, and the cleaner just walked into their room! This was prior to the checkout time! Luckily I had locked my room, so the cleaner couldn't enter, however I'd love to know why the key cards stopped working prematurely and our rooms were left unlocked. For checkout, we just did the quick checkout and left our bags behind the desk, as there was a huge que, so I did not get to ask about the key cards/rooms open. Finally, when we retrieved our bags, the receptionist did not ask for our tickets for our bags, we were just able to take our bags. Which was quick, but again, unsecure and someone else could've just taken ours? Overall, security needs checking, and potentially the booking system as this also obviously didn't work properly.

Dear Abigail B., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the confusion surrounding your booking. It is concerning to hear about the issues you encountered, especially regarding the allocation of rooms and the lack of an apology from our staff. Please be assured that we take such matters seriously. I appreciate your comments about the cleanliness of the rooms, though I understand the absence of hand towels and a kettle was disappointing. I will make sure to address these concerns with our housekeeping team to ensure a better experience for future guests. Regarding your checkout experience, I apologize for the inconvenience caused by the malfunctioning key cards and the early entry by our cleaning staff. Your security and the security of your belongings are of utmost importance to us, and I regret that we fell short in this instance. I appreciate your feedback and will discuss these matters with our team to enhance our procedures. Thank you once again for your insights. We hope to have the opportunity to provide you with a more seamless experience in the future. Sincerely, Thomas / Assistant Manager

Customer review rating 4.5/5

Gerard C. Business - Confirmed reviews ALL

Good breakfast, nice reception

Dear Gerard C., Thank you for your kind feedback. We are delighted to hear that you enjoyed our cleanliness, convenient location, and breakfast offerings. Your compliments regarding our reception team are greatly appreciated, as they strive to provide excellent service. Best regards, Thomas / Assistant Manager

Customer review rating 3.5/5

Dorong M. Business - Confirmed reviews ALL

was ok

Dear Dorong M., Thank you for taking the time to share your feedback. We sincerely appreciate your input and are committed to enhancing our guests' experiences. We hope to provide you with a more satisfying stay in the future. Best regards, Thomas / Assistant Manager

Customer review rating 4.0/5

Nyajima G. G. M. Solo - Confirmed reviews ALL

The services were amazing

Dear Nyajima G. G. M., Thank you for your kind words regarding your recent stay at ibis Genève Centre Nations. We are delighted to hear that you enjoyed our services and found your experience to be great. Your feedback is greatly appreciated. Best regards, Thomas / Assistant Manager

Customer review rating 3.5/5

James D. Families - Confirmed reviews ALL

Breakfast was good. Rooms were a little warm. Had trouble getting a extra pillow

Dear James D., Thank you for your feedback. I am pleased to hear that you enjoyed the breakfast. I apologize for the discomfort regarding the room temperature and the issue with the extra pillow. Your concerns are important to us, and we appreciate your insights. Best regards, Thomas / Assistant Manager

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Other web-users rate our hotel

  • 1,442 reviews 9/10 Location
  • 1,716 reviews 6.2/10 Room
  • 1,374 reviews 8.2/10 Service
  • 83 reviews 3.6/10 WiFi
  • 732 reviews 7.6/10 Breakfast
  • 719 reviews 8.2/10 Cleanliness
  • 260 reviews 6.1/10 Food
  • 5 reviews 2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.