Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence 5 stars

Customer review rating (ALL Rating) 4.5/5 2,111 reviews

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Jumeirah Lakes Towers, Cluster T, Adjacent to, Sobha Realty Metro Station, 9268 DUBAI, United Arab Emirates

Description

Hotel extras

  • Outdoor swimming pool

  • Rooftop terrace

  • Free WIFI

  • Valet car park

  • Gym and fitness facilities

Our accommodation(s)

Hotel location

Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Jumeirah Lakes Towers, Cluster T, Adjacent to, Sobha Realty Metro Station
9268 DUBAI
United Arab Emirates

GPS:25.079614, 55.149888

Telephone
Fax +971 4 567 1100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,111 reviews

TripAdvisor Rating  4.7/5  4,197 reviews

Certificate of excellence 2025

Customer review rating 3.0/5

Ryckiel H. Solo - Confirmed reviews ALL

OK experience overall, the rooms are well maintained and spacious. Well- designed lobby with a coffee shop. However, the staff seemed overwhelmed, I was told my luggage would be brought to my room but after calling 3 times and waiting for 2 hours they were still not there. I had to come down to pick them up myself. The Wifi was also very slow

Dear Ryckiel H., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated the spaciousness of our rooms and the design of our lobby. However, we regret to learn that our service did not meet your expectations, particularly concerning the handling of your luggage and the Wi-Fi connectivity. Your comments are valuable to us as we continually strive to improve our guest experience. We appreciate your understanding and hope to welcome you back in the future. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Customer review rating 3.0/5

Dinker C. Business - Confirmed reviews ALL

Excellent location — right next to the Shobha metro station and close to plenty of great eating options. The staff were warm and the service was genuinely good. However, the bathroom had a persistent odor. I reported it to the reception, and they promptly sent a cleaner who did a thorough job. It improved for a few hours but the smell returned, which unfortunately affected the overall experience. I even had the option to extend my stay by a day but chose another hotel instead. It would have been much better if the team had followed up to ensure the issue was resolved or offered an alternative room when I first raised the concern.

Dear Dinker C., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our excellent location, the warmth of our staff, and the quality of service provided. However, we sincerely apologize for the inconvenience you experienced with the persistent odor in your bathroom. While we are glad that our team responded promptly to your initial report, we regret that the issue was not resolved to your satisfaction during your stay. We appreciate your suggestion regarding follow-up communication and alternative accommodations, as we continuously strive to improve our guest experience. Your feedback is invaluable to us, and we will take it into consideration as we work to enhance our services. We hope to have the opportunity to welcome you back in the future under more favorable circumstances. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Customer review rating 3.5/5

Jason T. Solo - Confirmed reviews ALL

Check in originally sent to room with 2 beds even when I had requested single large bed and was single person booking. Changed room but new room had strong smell of paint and bathroom floor was all wet. Given it was late I kept new room turned the fan on and wiped the floor. Breakfast was ok, but have seen a lot better, limited food options and cheap fit out of area, also waited a long time for eggs Benedict order. Good however that egg Benedict was offered and also liked the strawberry option in the fruits which was something you don’t get often. Room was spacious and bed large, towels were large, clean and fresh. Bathroom was a bit dated and not premium feel. Staff did their jobs well but nothing that stood out as exceptional.

Dear Jason T., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced during check-in concerning the bedding arrangement, as well as the issues related to the smell of paint and the wet bathroom floor in your new room. We understand how important a comfortable environment is for our guests, and we regret that we did not meet your expectations in this regard. We appreciate your comments on the breakfast offerings and will take them into consideration as we constantly strive to enhance our services. It is gratifying to hear that you enjoyed the spaciousness of your room and found our towels to be clean and fresh. Your observations about the staff's performance will be reviewed as we aim to provide exceptional service to all our guests. Thank you once again for your feedback, and we hope you will consider staying with us again in the future. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Customer review rating 1.0/5

Gaurav A. Families - Confirmed reviews ALL

Property was good but not well maintained . Only only Indian girl from new delhi in the breakfast section was hard working . Reception Staff never picks up the phone even after calling 8-9 times . I have been to 3 properties during my stay in dubai .....movenpick & legoland & pullman jlt ...... pullman jlt staff doest take the things seriously ......bad experience

Dear Gaurav A., Thank you for sharing your feedback regarding your recent visit to Pullman Dubai Jumeirah Lakes Towers. I regret to learn about your disappointing experience with our housekeeping and room service. Maintaining a high standard of cleanliness and service is a priority for us, and your comments will be reviewed with our team to ensure we address these concerns. I appreciate your recognition of the hard work of our breakfast staff. Your observations about the reception service are also noted, and we strive to improve our responsiveness. We value your insights and will use them to enhance our guest experience. Thank you again for your feedback. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Customer review rating 5.0/5

Andrew G. Business - Confirmed reviews ALL

Used before that's why I stayed again, all the staff are really good, the rooms spacious and kept well with everything working.

Dear Andrew G., Thank you for your kind feedback. We are delighted to hear that you enjoyed our prime location, appreciated our dedicated staff, and found the rooms to your satisfaction. Your continued patronage is greatly valued, and we look forward to welcoming you back soon. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

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Other web-users rate our hotel

  • 1,000 reviews 9.7/10 Location
  • 1,779 reviews 8.8/10 Room
  • 3,725 reviews 9.5/10 Service
  • 80 reviews 4/10 WiFi
  • 1,092 reviews 9.2/10 Cleanliness
  • 598 reviews 9.1/10 Breakfast
  • 504 reviews 8.8/10 Vibe
  • 383 reviews 8.3/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.