Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence 5 stars

Customer review rating (ALL Rating) 4.4/5 2,166 reviews

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Description

Hotel extras

  • Outdoor swimming pool

  • Rooftop terrace

  • Free WIFI

  • Valet car park

  • Gym and fitness facilities

Our accommodation(s)

Hotel location

Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Jumeirah Lakes Towers, Cluster T, Adjacent to, Sobha Realty Metro Station
9268 DUBAI
United Arab Emirates

GPS:25.079614, 55.149888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,166 reviews

Customer review rating 2.0/5

Scott H. Business - Confirmed reviews ALL

I have travelled a fair amount with work and try and stay exclusively in Accor. Found myself with a week-long trip to Dubai. I recently lost my Platinum membership and paid the upgrade to the Deluxe Exec room. It was a waste of money for the upgrade and well below experiences from other sites.

Dear Scott H., Thank you for sharing your feedback regarding your recent stay. I regret to learn that your experience did not meet your expectations, particularly concerning the value of the Deluxe Executive room. We strive to provide exceptional accommodations, and your comments will be taken into consideration as we continuously seek to enhance our guests' experiences. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Customer review rating 4.5/5

Aaron N. C. Friends - Confirmed reviews ALL

I truly enjoyed my stay at Pullman Dubai Jumeirah Lakes Towers. The property was exceptionally clean, and the staff were all friendly, welcoming, and professional throughout my visit. The food was delicious and well-prepared, offering a great dining experience. The environment was peaceful and relaxing, which made it easy to unwind and feel comfortable. The bed was incredibly soft and comfortable, ensuring a great night’s sleep. Even the chair in the room was soft and cozy, adding to the overall comfort. There was such a lovely atmosphere in the air — everything felt calm, warm, and outstanding. It was genuinely a beautiful experience, and I would gladly stay here again.

Dear Aaron N. C., Thank you for your kind words regarding your recent stay at Pullman Dubai Jumeirah Lakes Towers. We are delighted to hear that you found our property exceptionally clean and that our team provided you with a friendly and professional service throughout your visit. It is wonderful to know that you enjoyed the delicious food and had a relaxing dining experience. We take great pride in creating a peaceful atmosphere for our guests, and we are pleased that you found our accommodations comfortable and inviting. The comfort of our beds and furnishings is a priority for us, and we are glad it contributed to your overall satisfaction. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another beautiful experience in the future. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Customer review rating 5.0/5

David C. Business - Confirmed reviews ALL

Comfortable and relaxing longer (2 week) stay.

Dear David C., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found your experience comfortable and relaxing during your two-week visit. We look forward to welcoming you back in the future. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Customer review rating 2.0/5

Jennifer M. Families - Confirmed reviews ALL

Tired sad rooms , rubbish TV channels , dodgy air conditioning no mod cons. Charged £99!!! to access room early. Prostitution accepted as the norm with nightly visits sitting about the hotel lobby and in the in house pub.. to the point of making an approach on my teenage son ! On speaking to manager he said ‘ nothing we can do’ . WORST HOTEL EVER and not even cheap! Appalled.

Dear Jennifer M., Thank you for sharing your feedback regarding your recent stay. I am disheartened to learn that your experience fell short of expectations, particularly concerning the room conditions and television options. I sincerely apologize for any discomfort caused by the air conditioning. Regarding the concerns you raised about the hotel environment, please be assured that we take guest safety seriously and will review our policies. We appreciate your comments and hope you will consider giving us another chance in the future. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Customer review rating 3.0/5

Eusuf B. Families - Confirmed reviews ALL

Comfortable and friendly staff especially in the breakfast lounge .Special thanks to Muskan and I think his name was Gris. needed my ice packs to be put in a freezer so that we could keep our injections at the right temperature when we travel back home but no one helped us. Very disappointed with the attitude of the staff at the front desk.

Dear Eusuf B., Thank you for your feedback regarding your recent stay. I am pleased to hear that you found our staff in the breakfast lounge to be friendly and accommodating. However, I regret that your experience at the front desk did not meet your expectations and that assistance with your ice packs was lacking. We strive to provide excellent service and I appreciate your insights, which will be shared with our team for continuous improvement. Thank you for staying with us. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Other web-users rate our hotel

  • 1,088 reviews 9.7/10 Location
  • 2,130 reviews 9/10 Room
  • 4,322 reviews 9.6/10 Service
  • 88 reviews 4.5/10 WiFi
  • 1,424 reviews 9.3/10 Cleanliness
  • 749 reviews 8.9/10 Breakfast
  • 617 reviews 8.9/10 Vibe
  • 473 reviews 8.4/10 Amenities

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