Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence 5 stars

Customer review rating (ALL Rating) 4.4/5 2,131 reviews

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Jumeirah Lakes Towers, Cluster T, Adjacent to, Sobha Realty Metro Station, 9268 DUBAI, United Arab Emirates

Description

Hotel extras

  • Outdoor swimming pool

  • Rooftop terrace

  • Free WIFI

  • Valet car park

  • Gym and fitness facilities

Our accommodation(s)

Hotel location

Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Jumeirah Lakes Towers, Cluster T, Adjacent to, Sobha Realty Metro Station
9268 DUBAI
United Arab Emirates

GPS:25.079614, 55.149888

Telephone
Fax +971 4 567 1100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,131 reviews

TripAdvisor Rating  4.7/5  4,206 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Angel N. Couples - Confirmed reviews ALL

The reception staff were very welcoming and friendly, made us feel at home when we arrived in the early hours of the morning. Our 1 night stay was really wonderful and we’re even planning a stay at Pullman hotel in Cape Town whenever we’re in Cape Town as we visit very often hoping they’ll meet the standards.

Dear Angel N., Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that our reception team made you feel welcome and at home upon your arrival. It is gratifying to know that your experience has inspired you to consider staying at our Pullman hotel in Cape Town. We look forward to welcoming you back to our property in the future. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Customer review rating 3.0/5

Ithar G. Families - Confirmed reviews ALL

What I liked: Cleanliness, reception, and location What I disliked: the food or breakfast experience. The restaurant was a mess, tables had hair on them, the cleanliness didn't exist.. It made me feel nauseous. Also, the cook who takes care of frying eggs knew nothing about allergies and the basics of cleaning a pan before he uses it again .. The food items were translated very poorly in Arabic and for some reason Ham was next to everything else.. I wish I had booked your hotel without the breakfast..

Dear Ithar G., Thank you for sharing your feedback regarding your recent stay at our hotel. We are pleased to hear that you appreciated our cleanliness, reception, and location. However, we sincerely apologize for the issues you encountered during breakfast. Your comments about the cleanliness and food preparation practices have been noted, as we strive to maintain high standards in our dining areas. We also take your concerns regarding food labeling and allergen awareness seriously, and will review these matters with our culinary team to enhance our guests' dining experience. Thank you once again for your insights, and we hope to have the opportunity to welcome you back in the future. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Customer review rating 4.5/5

Grishma A. S. Families - Confirmed reviews ALL

Staff and quality of breakfast are superb Great location too. Maintainence of rooms need attention

Dear Grishma A. S., Thank you for your kind words regarding our staff, breakfast quality, and location. We appreciate your feedback about room maintenance and will certainly take it into consideration as we strive to enhance our guest experience. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence.

Customer review rating 2.5/5

Shashi P. Families - Confirmed reviews ALL

I did not like your policy of no return or cancellation if once booked. Atleast a credit note or 10% cancellation charges should be charged and the remaining amount to be returned

Dear Shashi P., Thank you for sharing your thoughts regarding our cancellation policy. We understand that such policies can be challenging, and your feedback is valuable as we continually strive to enhance our guest experience. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Customer review rating 0.5/5

Shemekar N. Friends - Confirmed reviews ALL

We asked for a double room and got a twin room. Even when we asked for a transfer we didnt get it. Our bathrobs where not changed for 5 days .very disgusting. At check in, the concierge refused to take our bags and we had to take them on our own. 6 bags

Dear Shemekar N., Thank you for sharing your experience with us. I apologize for the inconvenience you encountered with your room assignment and the delay in changing your bathrobes. Additionally, I regret that our concierge service did not meet your expectations during your arrival. Your feedback is valuable, and I assure you it will be taken into consideration as we continue to enhance our guest services. Goodbye and best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence.

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Other web-users rate our hotel

  • 1,055 reviews 9.7/10 Location
  • 1,919 reviews 8.8/10 Room
  • 3,956 reviews 9.6/10 Service
  • 87 reviews 4.2/10 WiFi
  • 1,214 reviews 9.1/10 Cleanliness
  • 666 reviews 9/10 Breakfast
  • 554 reviews 8.9/10 Vibe
  • 80 reviews 9.5/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.