Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence 5 stars

Customer review rating (ALL Rating) 4.4/5 2,022 reviews

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Description

Hotel extras

  • Outdoor swimming pool

  • Rooftop terrace

  • Free WIFI

  • Valet car park

  • Gym and fitness facilities

Our accommodation(s)

Hotel location

Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Jumeirah Lakes Towers, Cluster T, Adjacent to, Sobha Realty Metro Station
9268 DUBAI
United Arab Emirates

GPS:25.079614, 55.149888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,022 reviews

Customer review rating 0.5/5

Mohd S. M. Couples - Confirmed reviews ALL

Here’s a more polished and professional version while still sounding firm: Mainly, the staff are very nice and welcoming. However, there is one lady at reception who has repeatedly given me poor rooms, and unfortunately this is not the first time. I’m a regular guest , I visit the hotel and gym at least 4 times a month, dor the pat 4 years and many of the staff know me well. That’s why this experience feels disappointing. In my opinion, her attitude is not customer-oriented, and honestly, it feels like she may be taking things personally, which should never affect the guest experience. I don’t normally write my revue But this one she needs to it

Dear Mohd S. M., Thank you for taking the time to share your feedback regarding your recent experience at our hotel. We are pleased to hear that you find our staff generally welcoming; however, we regret that your interactions with a particular member of our reception team did not meet your expectations. As a valued regular guest, your experiences and opinions are important to us. We understand the significance of consistent service, especially for our returning visitors. The concern you raised about room assignments and customer service attitude is noted, and we recognize how such instances can impact your overall experience. We appreciate your loyalty and assure you that your feedback will be taken into consideration as we continue to enhance our guest services. Thank you once again for your valuable insights, and we hope to welcome you back for a more satisfying stay in the future. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Customer review rating 2.5/5

Gursimran S. S. Business - Confirmed reviews ALL

Checked in night , internet did not work . Then hotel admin internet was given . The room was not cleaned on time . The nozzles of liquid soaps was closed .

Dear Gursimran S. S., Thank you for your feedback. I regret to learn that your experience was not satisfactory due to internet issues, delayed room cleaning, and the condition of the soap dispensers. Your comments are invaluable to us as we strive to improve our services. Goodbye, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Customer review rating 2.5/5

Rogerio S. R. Families - Confirmed reviews ALL

My experience fell short of expectations. There was a leakage problem in the room, which led to a move to an inferior accommodation. The shower was difficult to adjust for water temperature, and the cleanliness was unsatisfactory — dirty coffee cups were not replaced during housekeeping. A few days earlier, I stayed at the Novotel World Trade Centre Dubai, a four‑star hotel that offered a much higher standard of comfort and service compared to the Pullman Dubai Kumeirah Lake Towers.

Dear Rogerio S. R., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you encountered, particularly with the maintenance issues in your room and the cleanliness standards during your visit. We strive to provide a comfortable and enjoyable experience for all our guests, and I regret that we did not meet that standard in your case. Your comments about the shower temperature and housekeeping have been noted, and I appreciate you bringing these matters to our attention. We value your feedback and hope to have the opportunity to welcome you back in the future for a more satisfactory experience. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Customer review rating 5.0/5

Ashfaque A. Business - Confirmed reviews ALL

Peaceful and relaxing experience, with good variety of breakfast

Dear Ashfaque A., Thank you for your kind words regarding our staff and the breakfast variety. We are delighted to hear that you enjoyed a peaceful and relaxing experience during your stay. Your feedback is greatly appreciated and motivates us to continuously provide excellent service. Goodbye and best wishes, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Customer review rating 4.5/5

Muhammad O. F. Business - Confirmed reviews ALL

I'm a regular to Pullman JLT - Love the service and the courteous staff. Lamia has been exceptional as always. Excellent customer service and ensures the customer is happy. Thumbs up to Lamia!!!

Dear Muhammad O. F., Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay and appreciated the exceptional service provided by Lamia. Your praise for our courteous staff is highly valued, and we look forward to welcoming you back soon. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Other web-users rate our hotel

  • 1,032 reviews 9.7/10 Location
  • 2,099 reviews 8.9/10 Room
  • 4,283 reviews 9.6/10 Service
  • 85 reviews 5.1/10 WiFi
  • 1,419 reviews 9.3/10 Cleanliness
  • 744 reviews 8.9/10 Breakfast
  • 624 reviews 8.9/10 Vibe
  • 86 reviews 9.6/10 Wellness Area

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