Le Louise Hotel Brussels - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 2,318 reviews

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40 Avenue de la Toison d Or, 1050 BRUSSELS, Belgium

Description

Hotel extras

  • Walking distance to Brussels Historic City Centre & European District

  • À proximité immédiate des meilleures adresses shopping de l’avenue Louise

  • Restaurant Maison Louise - Kitchen. Bar. Garden

  • Fully equipped meeting rooms with natural daylight, featuring modular spaces.

  • Our hotel's private garden, in the heart of Brussels

Our accommodation(s)

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Hotel location

Le Louise Hotel Brussels - MGallery Collection

40 Avenue de la Toison d Or
1050 BRUSSELS
Belgium

GPS:50.8361100735311, 4.357081579210728

Telephone
Fax +32 2 514 57 44

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

MAISON LOUISE KITCHEN BAR GARDEN

Maison Louise – Kitchen. Bar. Garden. is located on the first floor of the hotel, spanning its elegant facade with intimate alcoves overlooking the avenue. Seasonal cuisine in a contemporary setting with an open kitchen, or unwind in our garden.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,318 reviews

TripAdvisor Rating  4.4/5  239 reviews

Certificate of excellence 2025

Customer review rating 2.5/5

Xavier P. Business - Confirmed reviews ALL

breakfast start too late (7h) and room service for breakfast has failed

Dear Xavier P., Thank you for taking the time to share your experience at Le Louise Hotel Brussels - MGallery Collection. I am very sorry to hear that your breakfast experience did not meet your expectations, and please accept my sincerest apologies for the inconvenience caused. I understand that our breakfast service starting at 7:00 AM did not align with your needs and that the room service order you placed at 6:30 AM was incomplete. This is certainly not the standard of service we aim to provide, and I completely understand how disappointing this must have been for you. Please be assured that we have shared your comments with our team to ensure that our breakfast and room service procedures are reviewed and improved. We are taking steps to better accommodate early requests and to ensure that room service orders are delivered completely and promptly. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back to Le Louise, so we can provide the high standard of service that you expect and deserve. Sincerely, Salomé.C Ecommerce Marketing Manager

Customer review rating 4.5/5

Christopher B. Couples - Confirmed reviews ALL

It was a good experience and we were looked after very well

Dear Mr. B., Thank you for taking the time to share your impressions following your stay at Le Louise Hotel Brussels - MGallery Collection. We are delighted to hear that you appreciated the various aspects of your stay and that the kindness and professionalism of our staff, as well as our prime location, contributed to making your experience enjoyable. Please rest assured that your kind comments will be shared with our entire team, for whom your satisfaction is the greatest reward and a true source of motivation. We look forward to welcoming you back soon for another memorable stay. Sincerely, Audrey M. Marketing Assistant

Customer review rating 4.5/5

Nicole J. Families - Confirmed reviews ALL

We felt pampered with our stay - it was a special trip for me with my mother and they arranged a nice amenity for us. Guest Services was kind and appreciated. The breakfast buffet was amazing.

Dear Ms. J., Thank you for taking the time to share your impressions following your stay at Le Louise Hotel Brussels - MGallery Collection. We are delighted to read that you and your mother appreciated the different aspects of your stay, and that the comfort of your room, the kindness of our staff, and the quality of our breakfast contributed to making your experience memorable. Your kind words mean a lot to us, and we will be sure to share them with our entire team, for whom your satisfaction is the greatest reward. We have also taken note of your comments regarding the scratches on the doors and in the bathroom. Your feedback is truly valuable, and it will be shared with the relevant team in order to avoid such issues in the future. We look forward to welcoming you and your family back soon for another memorable stay. Sincerely, Audrey M. Marketing Assistant

Customer review rating 1.5/5

Sergio S. Couples - Confirmed reviews ALL

This hotel falls well short of five-star standards. Breakfast was extremely basic, with little variety and poor product quality, more in line with a three-star hotel. On one occasion, breakfast service was apparently limited to a very short time window (30 minutes only for breakfast), and I was refused entry and had to argue with staff to be served, an unacceptable situation for a five-star establishment. The New Year’s Eve dinner ended before midnight, with no celebration, and the food quality was below average. The most serious issue was a public health concern: several guests saw a mouse in the dining room near the fireplace, causing some to leave. This is a severe hygiene issue that should not occur in any hotel. Additionally, the hotel lacks proper decoration and feels unfinished. The corridor carpets are poorly cleaned, the room’s bathroom has very poor drainage and floods within minutes of showering, and overall maintenance is clearly inadequate. Taken together: poor service, low-quality food, cleanliness and maintenance issues, lack of ambiance, and serious hygiene concerns, this hotel operates at no more than a three-star level.

Dear Mr. S., Thank you for taking the time to share your detailed feedback following your recent stay at Le Louise Hotel Brussels – MGallery Collection. I sincerely regret that your overall experience did not reflect the level of quality, comfort, and refinement you rightly expected from our hotel. Your comments regarding several aspects of your stay including food and beverage, service consistency, cleanliness, maintenance, and the general atmosphere of the property have been carefully reviewed. While I will not address each point individually here, please rest assured that your feedback has been shared with our management team and department heads, as it clearly highlights areas where we must continue to improve. I would, however, like to address more specifically the hygiene concern you raised, as this is a matter we take with the utmost seriousness. The hotel is located in the heart of Brussels and features a peaceful inner garden, which is an appreciated asset for many of our guests. As with any urban property that includes green spaces, external environmental factors may occasionally occur. For this reason, we work under a strict preventive hygiene program and are under contract with a certified pest control company, ECOB, which carries out regular monthly inspections and preventive treatments in full compliance with health and safety regulations. That being said, any reported sighting is treated as an exceptional and serious incident. Following the feedback received, additional inspections and reinforced preventive measures were immediately implemented to ensure the safety, comfort, and peace of mind of our guests. Should you wish to discuss your experience further, please do not hesitate to contact me directly by email (Ad…). I would welcome the opportunity to exchange with you personally and better understand how we may restore your confidence. As a gesture of goodwill, and should you consider returning to Brussels in the future, I would be pleased to personally take care of your reservation. In addition to offering you a complimentary upgrade to a suite, subject to availability, I will also ensure that a fair and preferential rate is applied, so that we may provide you with a stay more in line with your expectations and the level of service we aim to deliver. Thank you once again for sharing your feedback and I wish you a Happy New Year. Warm regards, Adrien Saelen Front Office Manager

Customer review rating 4.5/5

Faralyali A. Business - Confirmed reviews ALL

Very central, clean, convenient. Nice service and excellent breakfast

Dear Ms A., Thank you very much for taking the time to share your feedback following your recent stay at Le Louise Hotel Brussels – MGallery Collection. We are delighted to read that you enjoyed your stay with us, especially our location, service, cleanliness, and breakfast. Your satisfaction is very important to us, and we truly appreciate your loyalty as an ALL Accor Platinum member. Regarding your loyalty points, we would like to sincerely apologize for the inconvenience. As your reservation was part of a group booking, it was unfortunately not automatically linked to your ALL Accor account. We are pleased to inform you that your points have now been credited manually to your ALL Accor card. Should you have any further questions or require assistance for a future stay, please do not hesitate to contact us. We very much look forward to welcoming you back to Brussels in the near future. Warm regards, Adrien Saelen Front Office Manager

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Other web-users rate our hotel

  • 774 reviews 9.5/10 Location
  • 1,066 reviews 8.3/10 Room
  • 1,425 reviews 9.1/10 Service
  • 11 reviews 4/10 WiFi
  • 472 reviews 8.6/10 Breakfast
  • 308 reviews 8.2/10 Cleanliness
  • 6 reviews 1/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.