Mercure Ponta Delgada Azores 4 stars

Customer review rating (ALL Rating) 4.9/5 214 reviews

Best price
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Mercure Ponta Delgada Azores - Image 1
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Rua Machado dos Santos 82, 9500-083 PONTA DELGADA, Portugal

Description

Hotel extras

  • A four-star hotel in the heart of Ponta Delgada, 10 mins from the airport.

  • Two outdoor swimming pools, for adults and children.

  • SPA with heated indoor pool, sauna, Turkish bath and Vichy shower.

  • Bar with cocktails and snacks inspired by Azorean cuisine.

  • Conference and event room.

Our accommodation(s)

Hotel location

Mercure Ponta Delgada Azores

Rua Machado dos Santos 82
9500-083 PONTA DELGADA
Portugal

GPS:37.74062, -25.670014

Telephone
+351 296 102 424

Calls to a national
fixed network

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BRUMA LOUNGE BAR & BISTRÔ

A Bistro of excellence in the Azores where culinary innovation meets island charm. Enjoy tasty local snacks, or tuck into artisanal cocktails in a trendy, vibrant and relaxed atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  214 reviews

Customer review rating 4.5/5

Kerry F. Couples - Confirmed reviews ALL

We stayed over for New Year’s Eve. The hotel was very nice. The staff was helpful and friendly. The room was clean, well appointed, and quiet for being so close to the big, noisy, NYE party. We had a great view from the balcony too. We did not make use of the pools or spa because we were attending the music and fireworks at the city gates, but they looked nice. Getting to the city gates was an easy, short walk. Breakfast was kind of a mess. I don’t think they planned on everyone coming down late and didn’t have enough space to seat everyone. The NYE party downtown lasted until at least 2am, so I’m sure most of us slept in some. When we got down slightly before 10am, it was full with at least 12 people waiting for seats. We went back up to our room and waited about 30 minutes and then went back down right before it was over….so not the best breakfast we’ve ever had but it was still ok. I’m not sure what they could do to fix that, perhaps just offer extended breakfast/brunch on New Year’s Day? Overall it was a great stay and I would recommend.

Dear Mrs. Kerry F., Thank you very much for your kind and detailed feedback regarding your stay with us over New Year’s Eve. We are truly pleased to read that you enjoyed your overall experience, especially our central location, the comfort and quietness of your room, and the lovely view from your balcony. It is also very rewarding to know that our team made such a positive impression with their friendliness and helpfulness — your kind words will certainly be shared with them. We are glad that the proximity to the city gates allowed you to fully enjoy the New Year’s celebrations while still having a peaceful place to return to afterwards. It is also nice to hear that the pool and spa facilities caught your attention, and we hope you might have the opportunity to enjoy them on a future visit. Regarding breakfast on New Year’s Day, it is indeed a very exceptional morning, with many guests arriving at the same time; for this reason, breakfast was extended until 11:00 a.m., although we regret any inconvenience this may have caused. Thank you once again for your recommendation and for choosing Mercure Ponta Delgada Azores. We truly hope to welcome you back again soon. Warm regards, Corneliu Popa General Manager Mercure Ponta Delgada Azores

Customer review rating 4.5/5

Veronica E. Solo - Confirmed reviews ALL

The attention to details at the hotel was excellent. The hotel has great location and service. I enjoyed the modern facilities and the breakfast with a local touch.

Estimada Sra. Verónica E., Muchas gracias por compartir su valoración y por destacar la atención al detalle, la ubicación y el servicio de nuestro hotel. Nos alegra saber que disfrutó de las instalaciones modernas y del desayuno con ese toque local que tanto nos gusta ofrecer a nuestros huéspedes. Agradecemos también su observación sobre los beneficios del programa de fidelidad ALL. Valoramos mucho sus comentarios y los compartiremos con el equipo correspondiente para seguir mejorando la experiencia de nuestros miembros. Fue un placer recibirla en el Mercure Ponta Delgada Azores y esperamos darle la bienvenida nuevamente muy pronto para otra estancia memorable. Atentamente, Corneliu Popa Director General Mercure Ponta Delgada Azores

Customer review rating 5.0/5

Julie W. Solo - Confirmed reviews ALL

I had a 28 hour layover from Maderia to Toronto and your hotel was perfect for my stay.

Dear Mrs. Julie W., Thank you very much for your wonderful review and for awarding us a perfect score. We’re delighted to hear that our location, the comfort of the bed, and especially the kindness and helpfulness of our front desk colleague made your stay so pleasant. We also appreciate your feedback regarding breakfast. Your comments are valuable and help us continue improving our services to better meet our guests’ expectations. It was a pleasure having you with us, and we hope to welcome you back to the Mercure Ponta Delgada Azores on a future visit — whether for a short stopover or a longer stay. Warm regards, Corneliu Popa General Manager Mercure Ponta Delgada Azores

Customer review rating 5.0/5

Katarzyna P. Solo - Confirmed reviews ALL

Everything was perfect. Thank you for taking such great care of me during my holidays! I had a wonderful room overlooking the swimming pool and the city. It was very clean and quiet, so I was able to get a great rest at night. The hotel staff was incredible—from the front desk team, who were always smiling and giving valuable advice on sightseeing, to the bartenders and waiters in the hotel restaurant, who were very attentive and discreet at the same time. The hotel’s location is perfect: it’s in the strict city center, yet in a quiet and safe area. I would definitely stay at this hotel again if I come back to the island.

Dear Mrs. Katarzyna P., Thank you so much for your truly wonderful review and for choosing Mercure Ponta Delgada for your holiday stay! We are delighted to hear that everything was perfect and that you felt well taken care of throughout your visit. It’s fantastic to know that you enjoyed your quiet, comfortable room with its lovely view, and that you were able to rest well. Your kind words about our team — from the always-smiling front desk to our attentive restaurant and bar staff — mean a great deal to us. Providing warm, genuine hospitality is something we care deeply about, and we’re thrilled that it made your stay memorable. We’re also happy that you appreciated our central yet peaceful location, as well as our sustainability initiatives and the quality of all our services. It would be an absolute pleasure to welcome you back whenever your travels bring you again to São Miguel. Thank you once more for your trust and your beautiful feedback! Warmest regards, Corneliu Popa General Manager Mercure Ponta Delgada Azores

Customer review rating 3.5/5

Cucuk T. E. Couples - Confirmed reviews ALL

The hotel location itself so good, just 1 minute walk to the main area of Ponta Delgada, the room also fine with good ocean views. Unfortunately, Platinum benefit did not apply at this hotel. No upgrade to better room (they just offer the same type room with different views and bath/shower). The lounge & bar is normal, one area with restaurant for breakfast & dinner. No advantage for the Platinum member to access this lounge, drinks are not complimentary just like normal guest. The staff are very helpful and friendly. Overall is Okay just minus benefit from the Platinum advantage did not implemented (no guarantee as ALL Accor group promise).

Dear M. Cucuk T. E., Thank you very much for taking the time to share such detailed feedback about your recent stay with us. While we are pleased to know that you enjoyed our central location, the ocean views and the friendliness of our team, we are truly sorry to learn that several aspects of your experience did not meet your expectations — especially regarding the ALL – Accor Live Limitless Platinum benefits. Please accept our sincere apologies for the inconvenience and disappointment this caused. We fully understand how important these advantages are when choosing an Accor property, and we regret that we were not able to deliver the level of recognition you rightfully expect as a valued Platinum member. Your comments have been shared with our team to ensure immediate follow-up and to review our internal procedures so this does not happen again. We are also sorry for the issues related to the online check-in and the delay in sending your invoice. This certainly does not reflect the standard of efficiency we aim to provide. Despite the shortcomings you experienced, we are grateful that you highlighted the helpfulness and friendliness of our staff. We hope this means we will have another opportunity to better serve you in the future and restore your confidence in our hotel. I would be happy to assist you personally with any future reservation to ensure a smoother, more satisfying stay. Thank you once again for your valuable feedback. Warm regards Corneliu Popa General Manager Mercure Ponta Delgada Azores

Other web-users rate our hotel

  • 159 reviews 9.1/10 Location
  • 160 reviews 9.1/10 Room
  • 269 reviews 9.5/10 Service
  • 150 reviews 8.7/10 Breakfast
  • 126 reviews 9.8/10 Vibe
  • 82 reviews 8.9/10 Comfort
  • 69 reviews 9.1/10 Amenities
  • 68 reviews 9.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.