Mercure Ponta Delgada Azores 4 stars

Customer review rating (ALL Rating) 4.9/5 235 reviews

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Description

Hotel extras

  • A four-star hotel in the heart of Ponta Delgada, 10 mins from the airport.

  • Two outdoor swimming pools, for adults and children.

  • SPA with heated indoor pool, sauna, Turkish bath and Vichy shower.

  • Bar with cocktails and snacks inspired by Azorean cuisine.

  • Conference and event room.

Our accommodation(s)

Hotel location

Mercure Ponta Delgada Azores

Rua Machado dos Santos 82
9500-083 PONTA DELGADA
Portugal

GPS:37.74062, -25.670014

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BRUMA LOUNGE BAR & BISTRÔ

A Bistro of excellence in the Azores where culinary innovation meets island charm. Enjoy tasty local snacks, or tuck into artisanal cocktails in a trendy, vibrant and relaxed atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  235 reviews

Customer review rating 5.0/5

Elizabeth P. Business - Confirmed reviews ALL

Short stay but very welcoming

Dear Guest, Thank you very much for taking the time to share your feedback and for the outstanding rating. We are truly pleased to know that, even during a short stay, you felt warmly welcomed and comfortable throughout your visit. It would be a pleasure to welcome you back on a future trip, whether for business or leisure. Kind regards, Mercure Team

Customer review rating 5.0/5

John C. Couples - Confirmed reviews ALL

We spent a week at Mercur in Ponta Delgada. We were treated like VIP throughout. Every staff was polite and helpful. The room was clean and the bedding extremely comfortable. The pool and the sauna were used daily after our hiking trips. We highly recommend you stay here for your visit to this wonderful island!

Dear Mr. John C., Thank you very much for sharing such a wonderful and detailed review of your stay with us. We are truly delighted to know that you spent a fantastic week at Mercure Ponta Delgada Azores and that you felt like VIPs throughout your stay. Your kind words about our team’s friendliness and helpfulness, as well as the comfort and cleanliness of your room, mean a great deal to us. It is also a pleasure to hear that the pool and sauna were the perfect way to relax after your hiking adventures, and that you enjoyed the balcony, spacious bathroom, and carpet-free room. Thank you as well for highlighting Beatriz’s recommendations and the warm presence of our General Manager — your recognition will certainly be shared with the team. We truly appreciate your comments regarding our sustainability efforts and are glad they made a positive impression during your stay. Thank you once again for your high recommendation. We very much hope to welcome you back on your next visit to this beautiful island. Warm regards, Corneliu Popa General Manager Mercure Ponta Delgada Azores

Customer review rating 5.0/5

Angela S. Solo - Confirmed reviews ALL

From the moment I got out of my taxi service was extraordinary! Every single staff member from Beatrice the first day (and throughout) to the manager, front desk staff, and restaurant staff were out of this world. I felt genuinely cared for, looked after, and appreciated. This kind of service is hard to come by these days and the staff at the Mercure do a sensational job. Breakfast deserves a mention! It was fresh, delicious, and with so much variety I can’t imagine that anyone couldn’t be happy. I dined in the restaurant on site twice for dinner and once for lunch and every time ur was spectacular! I’m already dreaming of my next stay!!!

Dear Mrs. Angela S., Thank you so much for your wonderful and heartfelt review. We are truly delighted to read that your experience with us was outstanding from the very first moment. Your kind words about our team mean a great deal to us. Knowing that you felt genuinely cared for and appreciated is exactly the experience we strive to create for every guest. Beatrice and the entire team will be absolutely thrilled to receive your special mention and praise. We are also very pleased that you enjoyed our breakfast variety and the quality of the meals at our restaurant, as well as noticing and valuing our commitment to sustainability. It is incredibly rewarding to know that these efforts contributed positively to your stay. Thank you once again for sharing such an inspiring review. We are already looking forward to welcoming you back for your next stay at Mercure Ponta Delgada Azores. Warm regards, Corneliu Popa General Manager Mercure Ponta Delgada Azores

Customer review rating 5.0/5

John H. Couples - Confirmed reviews ALL

From check-in to check-out the experience was excellent. The room was spotless and very comfortable. The staff were all very friendly and accommodating. The breakfast was very good. The bar/restaurant a nice place to stop for a quick bite and very good cocktails with fresh ingredients. The hotel is well situated. Easy access to and from the airport. About an €12 to €15 taxi ride. Overall, a thoroughly enjoyable stay.

Dear Mr. John H., Thank you very much for taking the time to share such a detailed and positive review of your stay at Mercure Ponta Delgada Azores. We are truly delighted to know that your experience was excellent from check-in to check-out, and that you appreciated the comfort and cleanliness of your room, the quality of our breakfast, and the atmosphere of our bar and restaurant. It is especially rewarding to read your kind words about our team’s friendliness and attentiveness, as making our guests feel welcome and at home is very important to us. We are also pleased that our location and easy access to the airport contributed to a smooth and enjoyable stay. Your recommendation means a great deal to us. Thank you once again for choosing Mercure Ponta Delgada Azores. We very much hope to welcome you back on your next visit. Warm regards, Corneliu Popa General Manager Mercure Ponta Delgada Azores

Customer review rating 4.0/5

Lu I. S. A. G. Solo - Confirmed reviews ALL

Adorei!!!

Estimada Sra. Luísa A. G., Muito obrigado pela sua partilha e pelas palavras tão positivas sobre a sua estadia no Mercure Ponta Delgada Azores. Ficamos verdadeiramente satisfeitos por saber que apreciou a nossa localização, o acolhimento e simpatia da equipa, bem como o conceito e bom gosto do hotel. É um enorme orgulho receber comentários como o seu, especialmente quando sentimos que a experiência foi vivida com entusiasmo. Agradecemos também o reconhecimento do nosso pequeno-almoço, limpeza, serviços e das iniciativas de sustentabilidade, que são áreas às quais damos especial atenção diariamente. Lamentamos se alguma coisa correu menos-bem, o que afetou a sua avaliação global, e esperamos ter o prazer de a receber novamente muito em breve. Com os melhores cumprimentos, Corneliu Popa Diretor-Geral Mercure Ponta Delgada Azores

Other web-users rate our hotel

  • 173 reviews 9.2/10 Location
  • 181 reviews 9.1/10 Room
  • 295 reviews 9.6/10 Service
  • 162 reviews 8.5/10 Breakfast
  • 140 reviews 9.9/10 Vibe
  • 94 reviews 9.1/10 Comfort
  • 77 reviews 9.8/10 Cleanliness
  • 73 reviews 9.4/10 Amenities

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