Mercure Ponta Delgada Azores 4 stars

Dear Mr. John C., Thank you very much for sharing such a wonderful and detailed review of your stay with us. We are truly delighted to know that you spent a fantastic week at Mercure Ponta Delgada Azores and that you felt like VIPs throughout your stay. Your kind words about our team’s friendliness and helpfulness, as well as the comfort and cleanliness of your room, mean a great deal to us. It is also a pleasure to hear that the pool and sauna were the perfect way to relax after your hiking adventures, and that you enjoyed the balcony, spacious bathroom, and carpet-free room. Thank you as well for highlighting Beatriz’s recommendations and the warm presence of our General Manager — your recognition will certainly be shared with the team. We truly appreciate your comments regarding our sustainability efforts and are glad they made a positive impression during your stay. Thank you once again for your high recommendation. We very much hope to welcome you back on your next visit to this beautiful island. Warm regards, Corneliu Popa General Manager Mercure Ponta Delgada Azores

Dear Mrs. Angela S., Thank you so much for your wonderful and heartfelt review. We are truly delighted to read that your experience with us was outstanding from the very first moment. Your kind words about our team mean a great deal to us. Knowing that you felt genuinely cared for and appreciated is exactly the experience we strive to create for every guest. Beatrice and the entire team will be absolutely thrilled to receive your special mention and praise. We are also very pleased that you enjoyed our breakfast variety and the quality of the meals at our restaurant, as well as noticing and valuing our commitment to sustainability. It is incredibly rewarding to know that these efforts contributed positively to your stay. Thank you once again for sharing such an inspiring review. We are already looking forward to welcoming you back for your next stay at Mercure Ponta Delgada Azores. Warm regards, Corneliu Popa General Manager Mercure Ponta Delgada Azores

Dear Mr. John H., Thank you very much for taking the time to share such a detailed and positive review of your stay at Mercure Ponta Delgada Azores. We are truly delighted to know that your experience was excellent from check-in to check-out, and that you appreciated the comfort and cleanliness of your room, the quality of our breakfast, and the atmosphere of our bar and restaurant. It is especially rewarding to read your kind words about our team’s friendliness and attentiveness, as making our guests feel welcome and at home is very important to us. We are also pleased that our location and easy access to the airport contributed to a smooth and enjoyable stay. Your recommendation means a great deal to us. Thank you once again for choosing Mercure Ponta Delgada Azores. We very much hope to welcome you back on your next visit. Warm regards, Corneliu Popa General Manager Mercure Ponta Delgada Azores

Estimada Sra. Luísa A. G., Muito obrigado pela sua partilha e pelas palavras tão positivas sobre a sua estadia no Mercure Ponta Delgada Azores. Ficamos verdadeiramente satisfeitos por saber que apreciou a nossa localização, o acolhimento e simpatia da equipa, bem como o conceito e bom gosto do hotel. É um enorme orgulho receber comentários como o seu, especialmente quando sentimos que a experiência foi vivida com entusiasmo. Agradecemos também o reconhecimento do nosso pequeno-almoço, limpeza, serviços e das iniciativas de sustentabilidade, que são áreas às quais damos especial atenção diariamente. Lamentamos se alguma coisa correu menos-bem, o que afetou a sua avaliação global, e esperamos ter o prazer de a receber novamente muito em breve. Com os melhores cumprimentos, Corneliu Popa Diretor-Geral Mercure Ponta Delgada Azores

Dear Mrs. Kerry F., Thank you very much for your kind and detailed feedback regarding your stay with us over New Year’s Eve. We are truly pleased to read that you enjoyed your overall experience, especially our central location, the comfort and quietness of your room, and the lovely view from your balcony. It is also very rewarding to know that our team made such a positive impression with their friendliness and helpfulness — your kind words will certainly be shared with them. We are glad that the proximity to the city gates allowed you to fully enjoy the New Year’s celebrations while still having a peaceful place to return to afterwards. It is also nice to hear that the pool and spa facilities caught your attention, and we hope you might have the opportunity to enjoy them on a future visit. Regarding breakfast on New Year’s Day, it is indeed a very exceptional morning, with many guests arriving at the same time; for this reason, breakfast was extended until 11:00 a.m., although we regret any inconvenience this may have caused. Thank you once again for your recommendation and for choosing Mercure Ponta Delgada Azores. We truly hope to welcome you back again soon. Warm regards, Corneliu Popa General Manager Mercure Ponta Delgada Azores