Mercure Ponta Delgada Azores 4 stars

Dear Mr. Brunel M., Thank you so much for your outstanding review and for your continued trust in Mercure Ponta Delgada Azores. It is truly a pleasure to welcome you back each time, and we are delighted to know that your stays are consistently enjoyable. Your kind words about our team, the comfort and cleanliness of our rooms, and the overall experience mean a great deal to us. A very special thank you for highlighting Beatriz, we will be thrilled to share your compliments with her. She will be so happy to know she made such a positive impact on your stay. We also sincerely appreciate your loyalty as a Silver member of ALL – Accor Live Limitless. It’s wonderful to hear that you felt recognized and enjoyed the benefits, including your welcome drink and overall experience. We look forward to welcoming you back again very soon. Warm regards, Corneliu Popa General Manager Mercure Ponta Delgada Azores Team

Dear Mr. Ricardo F., Thank you very much for your fantastic review and for sharing such a detailed and enthusiastic description of your stay! We are truly delighted to hear that you felt “like family” during your visit; this is exactly the feeling we strive to create for all our guests. Knowing that from check-in to check-out, you felt welcomed, cared for, and valued is the greatest reward for us. A very special thank you for your kind words about Beatriz and Yara. We will be absolutely delighted to share your feedback with them, and we are certain they will be thrilled to know the positive impact they had on your experience. It is also a pleasure to know that you enjoyed our central location, the comfort and modern design of the rooms, as well as the quality and variety of our breakfast, including local Azorean products. We are equally pleased that you had the opportunity to enjoy our wellness facilities, such as the indoor pool, sauna, and steam room. We also sincerely appreciate your loyalty as a Classic member of the ALL – Accor Live Limitless program and your strong recommendation. It will be a great pleasure to welcome you back to Mercure Ponta Delgada Azores on your next visit. We will be here to provide you with another memorable experience. Warm regards, Corneliu Popa General Manager Mercure Ponta Delgada Azores

Dear Mr. Michiel D., Thank you very much for taking the time to share such a thoughtful and detailed review of your stay with us. Receiving such wonderful feedback, along with a perfect score, truly means a lot to our entire team. We are especially honored by your comment that our hotel and team can serve as an example for other Accor properties. Providing warm, professional and attentive service is something we take great pride in, and it is incredibly rewarding to know that our efforts made such a positive impression during your visit. It is also a pleasure to hear that you enjoyed the comfort of your room and the quality of the amenities. As a Platinum member of the ALL loyalty program, your recognition and satisfaction are particularly important to us. Your loyalty to Accor is highly valued, and we are delighted that you felt genuinely welcomed, personally recognized, and that your upgrade and member benefits were delivered smoothly. Creating that “home away from home” feeling for our most loyal guests is exactly what we strive for, so it is wonderful to know that you experienced it during your stay. A special thank you as well for highlighting Beatriz Ferreira. Your kind words about her helpfulness and professionalism will certainly be shared with her and the rest of the team. It will mean a great deal to her to know that she contributed so positively to your experience. We also appreciate your feedback regarding breakfast, which we will carefully review as we continuously work to improve our offerings. At the same time, we are pleased to know that you valued our sustainability initiatives and the efforts we are making toward more responsible hospitality. Thank you again for your loyalty, your generous comments, and for choosing Mercure Ponta Delgada Azores. We very much look forward to welcoming you back on your next visit to the island. Warm regards, Corneliu Popa General Manager Mercure Ponta Delgada Azores

Dear Mr. Walid G., Thank you so much for taking the time to share such a glowing review and for awarding us a perfect score! We are absolutely delighted to hear that your stay at Mercure Ponta Delgada Azores was so memorable. It’s wonderful to know that you found our staff exceptionally friendly and helpful—from the moment you checked in to your interactions with our bar team. Your special mention of our front desk staff warms our hearts; they always aim to greet every guest with a smile, a kind word, and attentive support. We will be sure to share your kind words with the entire team, as feedback like yours is incredibly motivating. We’re especially grateful that you are a Silver member of the ALL – Accor Live Limitless loyalty program. Your loyalty means a great deal to us, and we are glad to hear that you enjoyed the benefits and recognition that come with your status. Thank you again for your kind words and for recommending us. We can’t wait to welcome you back to Mercure Ponta Delgada Azores and provide another exceptional stay. Warm regards, Corneliu Popa General Manager Mercure Ponta Delgada Azores

Dear Mr. Raphael H., Thank you very much for your wonderful review and for awarding us a perfect score. We are delighted to hear that you loved our hotel, its location, and the beautiful rooms with a view. It is especially rewarding to know that you appreciated the modern and stylish design, the cleanliness, and the delicious breakfast. Your kind words about our friendly team mean a lot to us, and we will be very happy to share your feedback with everyone. It was a pleasure to welcome you, and we look forward to welcoming you back to Mercure Ponta Delgada Azores again soon. Warm regards, Corneliu Popa General Manager Mercure Ponta Delgada Azores