Mercure Ponta Delgada Azores 4 stars

Caro Sr. Miguel M., Muito obrigado pela sua excelente avaliação e por partilhar de forma tão detalhada a sua experiência connosco. Ficamos muito satisfeitos por saber que apreciou a nossa localização central, o conforto e a limpeza do quarto, bem como o ambiente e serviço no bar. É com grande orgulho que partilharemos o seu elogio com a Maria. Temos a certeza de que ficará muito contente por ser lembrada pela sua simpatia. Agradecemos também a sua compreensão relativamente ao estacionamento. Sendo um serviço complementar e com lugares limitados, pode de facto tornar-se mais desafiante em épocas de maior procura, mas ficamos contentes por ter conseguido usufruir desta comodidade durante a sua estadia. É muito gratificante saber que fomos uma boa base para a sua visita à ilha de São Miguel. Esperamos ter o prazer de o receber novamente no futuro. Com os melhores cumprimentos, Corneliu Popa Diretor-Geral Mercure Ponta Delgada Azores

Dear Mr. Bastien C., Thank you very much for your detailed and thoughtful review, and for awarding us a perfect score despite the inconveniences you experienced upon arrival. We are truly pleased to hear that you enjoyed your stay overall, particularly the comfort of your room, our spa facilities, the quality and variety of the breakfast, and the condition of the hotel. Your kind words about these aspects, as well as your appreciation for the special rate, are sincerely valued. At the same time, we would like to express our sincere apologies for the shortcomings during your arrival experience. Waiting such a long time after a full day of travel, without proper acknowledgment, is certainly not the level of service we aim to provide. Your comments regarding the handling of the group check-in, the delay caused by the reservation issue, and the lack of consistent guest recognition at the front desk are noted with great attention and have been shared with the team for immediate review and improvement. We are especially grateful for your balanced and professional perspective, and for highlighting these points constructively. Feedback like yours is extremely valuable in helping us refine our service and ensure a more seamless experience for all our guests. Looking forward to welcoming you back for a smoother and more enjoyable stay! Warm regards, Corneliu Popa General Manager Mercure Ponta Delgada Azores

Dear Mrs. Reka P., Thank you very much for your kind review and for sharing your experience with us. We are delighted to hear that you enjoyed your stay, especially our central location, the comfort of your room and balcony, and our wellness facilities. It’s wonderful to know that the pool area, sauna, steam room, and bar contributed to a relaxing and enjoyable stay, as well as our breakfast selection. We also appreciate your feedback regarding your arrival experience. While our standard check-in time is set to ensure that every room meets our cleanliness and quality standards, even during quieter periods, we always do our best to accommodate early arrivals whenever possible. In your case, the reason is that we upgraded your room to a Classic Room with balcony, and upon your arrival there was no room available in that category. Our intentions were the best; we hope you enjoyed your upgraded room and truly appreciate your understanding. Thank you as well for your loyalty as an ALL Classic member—it means a lot to us. We hope to have the pleasure of welcoming you back again soon for an even more seamless experience. Warm regards, Corneliu Popa General Manager Mercure Ponta Delgada Azores

Dear Mr. Brunel M., Thank you so much for your outstanding review and for your continued trust in Mercure Ponta Delgada Azores. It is truly a pleasure to welcome you back each time, and we are delighted to know that your stays are consistently enjoyable. Your kind words about our team, the comfort and cleanliness of our rooms, and the overall experience mean a great deal to us. A very special thank you for highlighting Beatriz, we will be thrilled to share your compliments with her. She will be so happy to know she made such a positive impact on your stay. We also sincerely appreciate your loyalty as a Silver member of ALL – Accor Live Limitless. It’s wonderful to hear that you felt recognized and enjoyed the benefits, including your welcome drink and overall experience. We look forward to welcoming you back again very soon. Warm regards, Corneliu Popa General Manager Mercure Ponta Delgada Azores Team