Mercure Ponta Delgada Azores 4 stars

Dear Mr. Mark P., Thank you very much for your fantastic review and for awarding us a perfect score. We are delighted to know that you had such a great experience with us and that you enjoyed your spacious and comfortable room, as well as the terrace as a place to relax. While we are sorry the weather did not cooperate for a swim in the outdoor pool, we are pleased that the rest of your stay more than made up for it. Your kind comments about our friendly and helpful team, the amazing breakfast, and the overall comfort of the hotel are truly appreciated and will be shared with all our colleagues. It means a lot to us to know that you would definitely return, and we look forward to welcoming you back to Mercure Ponta Delgada Azores on your next visit to São Miguel. Warm regards, Corneliu Popa General Manager Mercure Ponta Delgada Azores

Dear Mrs. Carole, Thank you very much for taking the time to share your detailed feedback following your stay with us. We are very pleased to know that you appreciated our central location, the friendliness and helpfulness of our team, as well as the comfort of your room. At the same time, we sincerely regret the inconvenience you experienced upon your late arrival regarding food availability. We understand how frustrating it must have been to arrive late and not be able to find a suitable option on-site. Please accept our apologies that our service at that moment did not meet your expectations, particularly in the interaction at the bar. Your comments have been shared with our restaurante manager so we can review our late-arrival options and reinforce service quality in these situations. Thank you again for your constructive feedback, which helps us improve, and we hope to have the opportunity to welcome you back to Mercure Ponta Delgada Azores for a more seamless experience. Warm regards, Corneliu Popa General Manager Mercure Ponta Delgada Azores

Dear Mr. V. B., Thank you very much for your kind feedback and excellent rating. We are delighted to know that you enjoyed your stay with us and appreciated our location, comfort, and the friendliness of our team. It is always a pleasure to receive such positive comments. We truly hope to have the pleasure of welcoming you back to Mercure Ponta Delgada Azores in the near future. Warm regards, Corneliu Popa General Manager Mercure Ponta Delgada Azores

Dear Mrs. Claire v. R., Thank you very much for your wonderful review and for choosing Mercure Ponta Delgada Azores for your stay. We are delighted to know that you enjoyed our central location, the comfort and modern design of your room, and especially the quality of the bed and breakfast selection. It is also very rewarding to hear that our team contributed positively to your experience. As an ALL Classic member, your loyalty and trust are truly appreciated, and we are grateful for your kind comments and perfect ratings across so many aspects of your stay. We hope to have the pleasure of welcoming you back to the Azores again very soon. Warm regards, Corneliu Popa Diretor-Geral Mercure Ponta Delgada Azores

Cher Monsieur Erick B., Nous vous remercions chaleureusement pour votre excellente évaluation et pour le temps consacré à partager votre expérience au Mercure Ponta Delgada Azores. Nous sommes ravis de savoir que vous avez apprécié l’emplacement de notre hôtel, le confort de votre chambre ainsi que le professionnalisme et la courtoisie de notre équipe. Vos compliments concernant l’efficacité de notre personnel à la réception nous touchent particulièrement, et nous ne manquerons pas de les partager avec toute l’équipe. Nous sommes également heureux que votre expérience de réservation via l’application Accor ALL ait été simple et agréable. Merci également pour votre fidélité en tant que membre ALL – Accor Live Limitless Gold, que nous avons toujours grand plaisir à accueillir. Au plaisir de vous recevoir à nouveau très prochainement à Ponta Delgada. Bien cordialement, Corneliu Popa Directeur Général Mercure Ponta Delgada Azores