Mercure Ponta Delgada Azores 4 stars

Customer review rating (ALL Rating) 4.8/5 196 reviews

Best price
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Mercure Ponta Delgada Azores - Image 1
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Rua Machado dos Santos 82, 9500-083 PONTA DELGADA, Portugal

Description

Hotel extras

  • A four-star hotel in the heart of Ponta Delgada, 10 mins from the airport.

  • Two outdoor swimming pools, for adults and children.

  • SPA with heated indoor pool, sauna, Turkish bath and Vichy shower.

  • Bar with cocktails and snacks inspired by Azorean cuisine.

  • Conference and event room.

Our accommodation(s)

Hotel location

Mercure Ponta Delgada Azores

Rua Machado dos Santos 82
9500-083 PONTA DELGADA
Portugal

GPS:37.74062, -25.670014

Telephone
+351 296 102 424

Calls to a national
fixed network

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BRUMA LOUNGE BAR & BISTRÔ

A Bistro of excellence in the Azores where culinary innovation meets island charm. Enjoy tasty local snacks, or tuck into artisanal cocktails in a trendy, vibrant and relaxed atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  196 reviews

Customer review rating 5.0/5

Katarzyna P. Solo - Confirmed reviews ALL

Everything was perfect. Thank you for taking such great care of me during my holidays! I had a wonderful room overlooking the swimming pool and the city. It was very clean and quiet, so I was able to get a great rest at night. The hotel staff was incredible—from the front desk team, who were always smiling and giving valuable advice on sightseeing, to the bartenders and waiters in the hotel restaurant, who were very attentive and discreet at the same time. The hotel’s location is perfect: it’s in the strict city center, yet in a quiet and safe area. I would definitely stay at this hotel again if I come back to the island.

Dear Mrs. Katarzyna P., Thank you so much for your truly wonderful review and for choosing Mercure Ponta Delgada for your holiday stay! We are delighted to hear that everything was perfect and that you felt well taken care of throughout your visit. It’s fantastic to know that you enjoyed your quiet, comfortable room with its lovely view, and that you were able to rest well. Your kind words about our team — from the always-smiling front desk to our attentive restaurant and bar staff — mean a great deal to us. Providing warm, genuine hospitality is something we care deeply about, and we’re thrilled that it made your stay memorable. We’re also happy that you appreciated our central yet peaceful location, as well as our sustainability initiatives and the quality of all our services. It would be an absolute pleasure to welcome you back whenever your travels bring you again to São Miguel. Thank you once more for your trust and your beautiful feedback! Warmest regards, Corneliu Popa General Manager Mercure Ponta Delgada Azores

Customer review rating 3.5/5

Cucuk T. E. Couples - Confirmed reviews ALL

The hotel location itself so good, just 1 minute walk to the main area of Ponta Delgada, the room also fine with good ocean views. Unfortunately, Platinum benefit did not apply at this hotel. No upgrade to better room (they just offer the same type room with different views and bath/shower). The lounge & bar is normal, one area with restaurant for breakfast & dinner. No advantage for the Platinum member to access this lounge, drinks are not complimentary just like normal guest. The staff are very helpful and friendly. Overall is Okay just minus benefit from the Platinum advantage did not implemented (no guarantee as ALL Accor group promise).

Dear M. Cucuk T. E., Thank you very much for taking the time to share such detailed feedback about your recent stay with us. While we are pleased to know that you enjoyed our central location, the ocean views and the friendliness of our team, we are truly sorry to learn that several aspects of your experience did not meet your expectations — especially regarding the ALL – Accor Live Limitless Platinum benefits. Please accept our sincere apologies for the inconvenience and disappointment this caused. We fully understand how important these advantages are when choosing an Accor property, and we regret that we were not able to deliver the level of recognition you rightfully expect as a valued Platinum member. Your comments have been shared with our team to ensure immediate follow-up and to review our internal procedures so this does not happen again. We are also sorry for the issues related to the online check-in and the delay in sending your invoice. This certainly does not reflect the standard of efficiency we aim to provide. Despite the shortcomings you experienced, we are grateful that you highlighted the helpfulness and friendliness of our staff. We hope this means we will have another opportunity to better serve you in the future and restore your confidence in our hotel. I would be happy to assist you personally with any future reservation to ensure a smoother, more satisfying stay. Thank you once again for your valuable feedback. Warm regards Corneliu Popa General Manager Mercure Ponta Delgada Azores

Customer review rating 5.0/5

Brunel M. Business - Confirmed reviews ALL

it was just amazing from great staff, no sorry amazing staff to the comfort of the hotel. I just want to say thank you for the wonderful experience that I had during my stay.

Dear Mr. Brunel M., Thank you so much for your amazing review and for sharing such kind words about your stay with us! We’re absolutely delighted to know that you had a wonderful experience at Mercure Ponta Delgada, and that our team — especially Alexa — made your visit even more special. It’s always a great pleasure to hear that our guests feel genuinely welcomed and comfortable throughout their stay. Your appreciation of our service, facilities, and sustainability efforts truly means a lot to us. We’ll make sure to share your compliments with the entire team — they’ll be thrilled to read your feedback! We look forward to welcoming you back very soon, whether for business or leisure, for another fantastic experience here in the Azores. Warm regards, Corneliu Popa General Manager Mercure Ponta Delgada Azores

Customer review rating 4.5/5

Chris H. Couples - Confirmed reviews ALL

We were initially given room 424, which has a balcony exactly adjacent to the roof top air coditioning which is exteemely noisy. We asked to change and staff were very efficient in giving us a different equivalent room, 325. Since the hotel seemed very empty it should have been possible to avoid this, unless management do not realise such rooms are not optimal if you pay extra for a balcony. Otherwise rooms are well equipped and beds excellent. The Spa is also very good. Breakfast is also excellent, however hot dishes not very hot. We appreciated being able to eat earlier to be sure we caught our flight.

Dear Mr. Chris H., Thank you for sharing your detailed feedback and for choosing Mercure Ponta Delgada. We are pleased to know that you found the room comfortable, the spa and breakfast enjoyable, and our team friendly and efficient. We appreciate your comments regarding the first room. Your experience highlights an important point, and we will review the allocation of these rooms to ensure they are assigned more appropriately, especially when the hotel is not at high occupancy. Thank you for bringing this to our attention. Your positive remarks about the room equipment, bedding quality, spa facilities, and early breakfast service are very much appreciated. We are also pleased that our team was able to quickly assist with the room change and that all members contributed positively to your stay. We value your recommendation and your continued loyalty as a Classic member of ALL. We hope to welcome you again on your next visit to the Azores. Kind regards, Corneliu Popa General Manager Mercure Ponta Delgada Azores

Customer review rating 5.0/5

Julian F. Couples - Confirmed reviews ALL

The Hotel is superb, we really enjoyed the stay.

Dear Mr. Julian F.,´ Thank you for your outstanding review and for choosing Mercure Ponta Delgada for your stay. We appreciate the time you took to provide such detailed feedback through the TrustYou survey. We are pleased to know that you found the hotel superb and that every aspect of your stay—from arrival to departure—met your expectations. Your perfect scores across all categories, as well as your recommendation of both the hotel and the ALL loyalty programme, are highly valued by our team. Your comments motivate us to maintain the level of quality and service you experienced. We look forward to welcoming you back on a future visit to the Azores. Kind regards, Corneliu Popa General Manager Mercure Ponta Delgada Azores

Other web-users rate our hotel

  • 143 reviews 8.8/10 Location
  • 142 reviews 8.6/10 Room
  • 240 reviews 9.3/10 Service
  • 133 reviews 9/10 Breakfast
  • 114 reviews 9.8/10 Vibe
  • 64 reviews 9.6/10 Cleanliness
  • 61 reviews 9.2/10 Amenities
  • 59 reviews 9.4/10 Pool

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Internal rules of procedure
Portuguese book of claims

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.