Mercure Sydney Blacktown 4 stars

Customer review rating (ALL Rating) 3.8/5 1,518 reviews

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Mercure Sydney Blacktown - Image 1
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170 Reservoir Road, 2148 ARNDELL PARK, Australia

Description

Hotel extras

  • Located in the heart of Greater Western Sydney, adjacent to Blacktown Workers Sports Club

  • 143 newly renovated rooms complete with kitchenettes, smart TVs and complimentary Wi-Fi

  • Versatile meeting room to create your ideal event

  • Convenient on-site guest laundry and dry cleaning facilities

  • 24-hour reception to assist you around the clock

Our accommodation(s)

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Hotel location

Mercure Sydney Blacktown

170 Reservoir Road
2148 ARNDELL PARK
Australia

GPS:-33.79504, 150.8975

Telephone
Fax +61 2 8609 7900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,518 reviews

TripAdvisor Rating  2.8/5  35 reviews

Customer review rating 4.0/5

Rona P. Families - Confirmed reviews ALL

It was a great family get away, and good location to visit family and friends

Dear Rona Thank you for your lovely feedback. We’re pleased to hear that you enjoyed a great family getaway and found our location convenient for visiting family and friends. We look forward to welcoming you back to Mercure Sydney Blacktown again soon. Warm regards, Loata Leano Assistant Manager

Customer review rating 3.5/5

Tiffany P. Families - Confirmed reviews ALL

As always the staff were lovely, helpful and welcoming. The room was clean and tidy and beds very comfy. Couldn't connect to the TV to stream from any apps as the Chrome cast was not working.

Dear Tiffany Thank you for your continued support and for sharing your feedback. We’re delighted to hear that you once again enjoyed the welcoming service from our lovely team, as well as the clean, tidy room and comfortable beds. We’re sorry to hear about the issue you experienced with the Chromecast not working. Thank you for bringing this to our attention—your feedback helps us identify areas that need attention and improvement. We truly appreciate your loyalty and look forward to welcoming you back to Mercure Sydney Blacktown again soon. Warm regards, Loata Leano Assistant Manager

Customer review rating 5.0/5

Ema T. Families - Confirmed reviews ALL

Really enjoyed the experience.Our rooms were clean and staff were very friendly and helpful. Buffet breakfast was also good with a range of options.

Dear Ema Thank you for your wonderful review. We’re delighted to hear that you enjoyed your stay and found it to be great value for money. It’s pleasing to know that your rooms were clean, our staff were friendly and helpful, and that you enjoyed the buffet breakfast with its range of options. We truly appreciate your feedback and look forward to welcoming you back to Mercure Sydney Blacktown again soon. Warm regards, Loata Leano Assistant Manager

Customer review rating 5.0/5

Sally M. C. Business - Confirmed reviews ALL

I LOVED the self check in (appreciate it may not suit all - but I thought it was awesome). The lady at reception when I checked in (sorry I didn't take her name) - her smile made the whole experience extra delightful.

Dear Sally Thank you for your lovely feedback. We’re delighted to hear that you loved the self check-in experience and found it easy and enjoyable. It’s also wonderful to know that our reception team member’s warm smile made your arrival even more delightful. Your kind comments mean a great deal to us, and we’ll be sure to share them with the team. We look forward to welcoming you back to Mercure Sydney Blacktown again soon. Warm regards, Loata Leano Assistant Manager

Customer review rating 2.5/5

Geoffrey A. Families - Confirmed reviews ALL

We used the self check in process because there were no hotel staff were in sight. The process was fairly easy however there was no one to inform us where to park or where the lifts were. We eventually found the car park and the lifts which are tucked away. We wanted to dine at restaurant but there was no staff member around to guide us to a table or take orders so we reluctantly went next door to the Workers Club to eat.

Dear Geoffrey Thank you for taking the time to share your feedback. We’re sorry to hear that your arrival experience felt understaffed and that there was no team member available to assist with directions to parking, lifts, or dining. We understand how this would have been frustrating, especially when navigating the property for the first time. We appreciate your comments regarding the self check-in process and the lack of guidance afterward. Your feedback has been shared with our management team, as it highlights areas where we can improve visibility and availability of staff, as well as guest wayfinding and dining service. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a more seamless and supported experience in the future. Warm regards, Loata Leano Assistant Manager

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Other web-users rate our hotel

  • 425 reviews 9.4/10 Location
  • 1,206 reviews 6.2/10 Room
  • 1,002 reviews 7.6/10 Service
  • 32 reviews 4.6/10 WiFi
  • 570 reviews 5.7/10 Cleanliness
  • 224 reviews 5.8/10 Breakfast
  • 212 reviews 4.5/10 Food
  • 12 reviews 8/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.