Novotel Wavre Brussels East 4 stars

Customer review rating (ALL Rating) 4.3/5 1,014 reviews

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Description

Hotel extras

  • An ALLsafe certified hotel.

  • 10 minutes walk from Walibi

  • Family Friendly

  • Great meeting facilities

  • Great selection of Belgian beers at the bar

Our accommodation(s)

Hotel location

Novotel Wavre Brussels East

Rue De La Wastinne 45
1301 WAVRE
Belgium

GPS:50.707559, 4.597822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

The bar of the hotel welcomes you 7 days a week to enjoy a selection of delicious cocktails and selected Belgian beers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,014 reviews

TripAdvisor Rating  3.5/5  395 reviews

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

The staff kept a suit that I forgot it

Dear Guest, Thank you for such a positive review. We're delighted to hear that our staff was able to assist you with your forgotten suit, ensuring that your belongings were taken care of. It's moments like these that highlight the dedication of our team to provide exceptional service. We all hope that we'll be able to welcome you back. Best wishes, Helleputte Eloïse, Front office Manager

Poor quality for a Novotel

Customer review rating 2.0/5

Jim Business - Confirmed reviews ALL

Felt like an Ibis hotel , the food in restaurant was awful - only pizza and pasta . No choice and the water was not hot in the shower

Dear Guest, Thank you for taking the time to share your review. We're sorry to hear that your dining experience did not meet expectations; our restaurant typically offers a variety of international dishes alongside quick snacks, and we regret that the selection did not satisfy you on this occasion. Regarding your comment about the water temperature, we ensure that all rooms have well-functioning walk-in rain showers, and we apologise if there was an issue with the hot water during your stay. We appreciate your feedback as it helps us to maintain our high standards. We look forward to the chance to host you again for a more satisfying experience, Kind regards, Helleputte Eloïse, Front office Manager

Location; clean

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Good location; friendly staff; nice breakfast; good prices

Dear Guest, Thank you for taking the time to share your feedback. We're delighted to hear that you found our location convenient and our staff friendly, and that you enjoyed our breakfast offerings. Our team is committed to providing a pleasant stay, and your commendation of their efforts is truly appreciated. We're also glad that you found our pricing to be good, reflecting our dedication to offering value to our guests. We regret to hear about the inconvenience you faced regarding the payment process at check-out. Please rest assured, we are continuously working to improve our systems to ensure a smooth and efficient experience for our guests. We also appreciate your suggestion for healthier dinner options and would like to inform you that our restaurant strives to cater to a variety of dietary preferences. While we feature a fresh selection of juices during breakfast, we take note of your preference for freshly squeezed orange juice. Your feedback is invaluable to us, and we are grateful for the opportunity to host you during your visit. Kind regards, Helleputte Eloïse, Front office Manager

Decrease in service

Customer review rating 2.0/5

Emanuela S. Business - Confirmed reviews ALL

My last stay was last year in August and it was not a good surprise to be back and see that there was no buffet dinner but just few things like pasta or pizza to eat - the service of breakfast was lower than last stay...I think this should be highlighted as I did not pay a lower rate but the service was not at the same level, due to low tourist season.

Dear Emanuela, Thank you for taking the time to share your feedback, We appreciate your previous experiences with us. It's regrettable, however, to hear that your recent visit did not meet your expectations in terms of dining options. While we do not have a restaurant at present, we do offer a variety of snacks for our guests' convenience. As for the convenience of our location, we are indeed situated in a tranquil area, but with easy access to local attractions and transportation options, such as the nearby Bierges-Walibi Train Station and the E411 Motorway, just 10 mins from the city centre. We hope to see you in the future. Kind regards, Jean-Christophe Imbert, General Manager

Well located, but also hidden

Customer review rating 2.5/5

Ole L. Business - Confirmed reviews ALL

Conflicts at front disc on payment. Sinc and shower was not functioning well. Drainache was stopped

Dear Ole, Thank you for taking the time to review your stay. It's delightful to hear that you appreciated our hotel's location. We're also glad that you found the convenience of being close to key transport links and local attractions beneficial. However, we regret to hear about the issues you encountered with the payment process and the state of the sink and shower. Our front desk is usually praised for their efficiency, and our maintenance team works diligently to ensure all facilities are in top condition. We apologize for any inconvenience this may have caused you and appreciate your feedback, which we will use to improve our services. Please be assured that we offer a competitively balanced pricing structure, which reflects the quality of our services and amenities, including our recently renovated rooms and comprehensive facilities. We hope to welcome you back. Best wishes, Jean-Christophe Imbert, General Manager

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Other web-users rate our hotel

  • 305 reviews 8.8/10 Location
  • 799 reviews 7.7/10 Room
  • 685 reviews 8.1/10 Service
  • 21 reviews 7.1/10 WiFi
  • 404 reviews 8.2/10 Breakfast
  • 383 reviews 7.1/10 Cleanliness
  • 238 reviews 3.9/10 Food
  • 225 reviews 9.1/10 Vibe

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