Novotel London Greenwich 4 stars

Customer review rating (ALL Rating) 4.4/5 1,288 reviews

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173-185 Greenwich High Road, SE108JA LONDON, United Kingdom

Description

Hotel extras

  • Next to Greenwich train station and DLR

  • Family rooms with extra sofa beds

  • On-site secure parking

  • Fully-equipped gym and sauna

  • Pet-friendly rooms

Our accommodation(s)

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Hotel location

Novotel London Greenwich

173-185 Greenwich High Road
SE108JA LONDON
United Kingdom

GPS:51.477798, -0.013504

Telephone
Fax +44 20 8312 6810

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MEAN TIME bar & kitchen

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,288 reviews

TripAdvisor Rating  4.3/5  3,242 reviews

Certificate of excellence 2025

Excellent customer service

TripAdvisor rating 5.0/5

Usha G TripAdvisor review

It was wonderful Christmas evening Thank you Dinesh for your effort and service you made us happy. It been great evening.

Poor room, cleanliness and things broken

TripAdvisor rating 2.0/5

Simon W TripAdvisor review

Having stayed here previously on many occasions we booked again for our regular visit to the O2. Previous visits have all been good but this year was very poor. The cleanliness in the room was below standard, there was a poor selection of coffee, tea and no bottled water (£189 per night) which we expected. No toilet roll in the room, the sink leaked when you tried to take the plug out and the shower floor was dirty and the shower itself rusty. Location for Greenwich is good, access to the railway perfect. However, when we raised this during checkout with the lady on reception she was apologetic, took out email address and said she would be in contact. We have heard nothing, Novotel is a good brand but the standard in Greenwich has gone down a great deal and for the price does not offer good value. A simple email would have made this email end differently but very disappointing stay.

Dear Simon, Thank you for taking the time to share your feedback and for choosing to stay with us again. We are very sorry to hear that your recent experience did not meet the standards you have come to expect from Novotel, particularly regarding room cleanliness, maintenance, and amenities. Please accept our sincere apologies for the inconvenience caused. We are especially sorry that you did not receive a follow-up after raising your concerns at check-out. Unfortunately, due to an exceptionally busy week at the hotel, we were unable to get back to you as promptly as we should have, and we regret this lapse in communication. Your comments have been shared with the relevant teams, as this is not the level of service or quality we aim to provide. We truly value your loyalty and your previous positive experiences with us make this feedback even more important. We would very much appreciate the opportunity to discuss this matter further. If you could please contact us directly by email at h3476-fo@accor.com, we will ensure your concerns are addressed properly. Thank you again for your honest feedback, and we hope to have the chance to restore your confidence in us in the future. Thank you Athulya Novotel London Greenwich

Nice experience

TripAdvisor rating 5.0/5

Shadi S TripAdvisor review

Very fantastic staff Nice location I had the best experience with Astha She is very friendly and helpful. The staff are amazing Thank you Astha

Dear Guest, Thank you so much for your kind words and wonderful feedback! We’re delighted to hear that you had such a fantastic experience and enjoyed our location and service. A special thank you for recognizing Aastha — we’ll be sure to share your compliments with her. She’ll be thrilled to know she made your visit memorable. We truly appreciate your support and look forward to welcoming you again soon! Warm regards, Athulya Front Office Team Leader Novotel London Greenwich

Nice

TripAdvisor rating 5.0/5

Resort62670090826 TripAdvisor review

Manju provided really good service and the food was delicious and tasty! The atmosphere was very lively and nice and I would come again

Dear Guest, Thank you very much for sharing your feedback following your visit to Novotel Greenwich. We are delighted to hear that you enjoyed the food and found it delicious, and that Manju provided excellent service. It’s wonderful to know that you appreciated the lively and welcoming atmosphere. We look forward to welcoming you back again soon for another enjoyable experience! Kind regards, Athulya Novotel Greenwich

I had a great time

TripAdvisor rating 5.0/5

Abigael L TripAdvisor review

I had the best experience with Astha and Manju They are very friendly and i like how they relate to the guests The music is soo good and i had a very chilled evening I will definitely come back just to have a good time withmy friends

Dear Guest, Thank you very much for sharing your lovely feedback following your visit to Novotel Greenwich. We are delighted to hear that you had a great time and enjoyed the friendly service from Astha and Manju. It’s wonderful to know that you appreciated how they engage with our guests and that the music and relaxed atmosphere made your evening so enjoyable. We look forward to welcoming you and your friends back soon for another memorable and chilled experience! Kind regards, Athulya Novotel Greenwich

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Other web-users rate our hotel

  • 1,461 reviews 9.3/10 Location
  • 1,710 reviews 5.5/10 Room
  • 1,331 reviews 8.2/10 Service
  • 32 reviews 7.4/10 WiFi
  • 755 reviews 8.1/10 Breakfast
  • 724 reviews 5/10 Cleanliness
  • 5 reviews 10/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.