An unforgettable stay in Fairmont Sanya. Thanks to Alan for his assistance during my stay. He helps a lot

The buildings and gardens are well designed,shampoo and shower gel are nice,but the TV is not convenient,besides, I think maybe the room should be equipped with a bottle of hair oil.And I think it would be more convenient if there is a self-service laundry room.Moreover, I remember that the boat at the hotel is free for the guests in the past,while it is chargeable currently.

The hotel itself is absolutely beautiful. The rooms are stunning, the bathtub on the balcony is a wonderful touch, the breakfast is very varied, and the pool area is amazing. Unfortunately, the service did not match the beauty and reputation of a Fairmont. When we arrived by taxi, there was nobody there to welcome us or assist with our luggage. We had to wait for someone to come with a trolley, even though we had quite a lot of bags. The “lounge” experience was also disappointing, as it is only part of the restaurant and soft drinks are served in plastic glasses, which is not what you would expect from a luxury hotel. The staff were kind and helpful, especially when we needed information about food ingredients due to our dietary restrictions. A beautiful hotel with great facilities, but unfortunately the worst service experience I have had in a Fairmont.

Nice vacation hotel with plentiful activities

Fairmont is a beautiful hotel well located in Haitang Bag at a very reasonable price. My room was spacious and clean, and the bed comfortable. Breakfast was good with plenty variety of Chinese and western cuisine. I enjoyed thoroughly my stay and deeply impressed by the quality and professional service of the Reservation Manager Tina Shen. Before my arrival, she sent me welcome and helpful message as well as arranged for me airport pick up. Upon arrival, she took care of my accommodation. I should appreciate it if the hotel management would convey my appreciation and thanks to Tina. I will definitely come on my next trip to Sanya and recommend Fairmont to my friends.

very good

Dear Alex WU： The room manager is very serious and responsible.The guest room is good. We stayed for two days, but we left behind important things when we left. After I left, no one came to ask if I had missed anything. I think this matter is very not rigorous. I asked the room manager. He said that he asked the cleaning and said he didn't see it, but I did leave the health care products in the refrigerator, and it cost more than 1,200 yuan in total. There is also a pair of children's shoes. The cleaning in the room also said that they didn't see it. After checking out, we stayed at the Intercontinental Hotel and didn't go anywhere else, so we should have stayed at the Fairmont Hotel. But no one came to ask if we had left anything behind after checking out. I think this is very unprofessional. I lost my things, so we are very unhappy. After we checked out of the Intercontinental Hotel, we left a small shovel behind. Immediately, the service staff called to inquire. So I want to know how to solve this matter.

The hotel had its charm for a glimpse. But once you settled, everything started to fall apart. The management definitely didn’t match ordinary Fairmont standards. The “lounge food” was a bit disgrace and feeling as if insulted as a guest. The Happy Hour food are basically the same as the Afternoon Tea with only few dry mini sandwiches that are edible. But anyway the food in the end was the least problem. The employees there were like bunch of winter holidays part time kids, they rather chitchat gossiping with each other than attend to guests’ needs or answer questions. Rather, they battle knew anything at all. And the the new plates of food simply laid over the melted left over afternoon dishes …. It’s not just lousy but more of ignorant. What compensate a bit was the Breakfast, yet that’s also the ONLY thing good about the hotel at the end. The hotel had its charm, yet what a shame to run like this. Been to the other few hotels in the neighbourhood, others’ greatness blinded us to give Fairmont a try just to compare and test, we would definitely go back to the neighbourhood but DEFINITELY NOT THE FAIRMONT NOW!!!! Overall a total disappointment.

It was ok. The gentleman at the front desk was great! The establishment itself is very run down and in need of cosmetic repair. Our room lost lighting power twice during the stay.

I booked two rooms and invited a special guest to enjoy the Fairmont experience for the first time. When checking in I was embarrassed because the clerk did not know how to properly use the payment system for international credit cards. She told me in front of my guest that my card had been declined. It was embarrassing for me. This email is also an example of paying attention to details. It is addressed to my guest even though I booked and paid for the stay. My guest on the first night had plumbing issues in her room as her shower was not draining. She had difficulty getting someone to look into it and even had to go to the front desk to arrange for another room. She was not impressed about this. Again, I felt embarrassed as I tried to impress her by inviting her to experience the Fairmont experience that I know from previous stays at other properties. The food was excellent and the staff were very friendly throughout the stay. The grounds were lovely and the location on the beach was fantastic. Lastly upon checkout, again the clerk told me that I needed to pay the room fee for both rooms even though it had been paid already. I had to take the time to retrieve my receipt and show him that the bill had been settled already. Again, this embarrassed me in front of my guest. The front desk needs to be able to do better in providing a service that makes the customer feel as though they are welcome and a priority for the duration of their stay. My guest, said that she enjoyed meeting me in Sanya but if we returned that she would book the accommodations. I want to be clear, the front desk staff were polite and speaking English was not an issue. They just did not know the systems that they were using (especially around payment). I hope this feedback can be used to improve things because Fairmont is a wonderful brand that I want to continue using, it just disappointed and embarrassed me for this stay.

They boast that fairmont gold are exclusive, free boat ride, got bathtub, so we ordered that. But we got downgraded to normal room, go to room via employee elevator, they didn't give gold access at first, no bath tub. They lies on their website, and they don't really care about the customer. Don't stay here, both the employee and the hotel is not trustable.

I stayed in this Hotel for long stay again, I was there almost 1 month but time passed so fast I regret I was not able to stay longer because long stay in this Hotel is a pleasure and I never get bored, because in Hotel every day are very interesting shows made in oryginal way. Very friendly staff will make Your stay super comfortable. Great location at Haitang Bay. I started to arrive at Hainan in 2018, I was i different locations like Sanya City, clear water bay but Haitang Bay in my opinion is best one, very nice sidewalk by sea, and beautiful new Park in front of Hotels. I saw and was in many Hotels there, but best one and I recommend is FAIRMONT. Especially it is because very polite staff, very tasty kitchen, very unique Hotel project, good and punctual housekeeping, and all of it is thanks to Management of this Hotel who in special way can care about loyal Accor members and regular guests, In right way Thay care about good condition of Hotel and area around giving all best of work and own heart. I recommend to everyone to say in this Hotel longer holidays

Each one of my family members enjoyed the trip as the hotel is well located near the sea. However, the noise from the AC could be improved as it was quite annoying. Also, some of the house cleaning staff did not deliver the five star service as some of them could forgot to refill the daily necessities such as the bottled water and toilet paper. Overall, it was a nice stay.

Care & attention with tailored services & unforgettable moments - Fairmont Sanya Haitang Bay Hainan P.R.C China

特别开心！过生日来了，酒店各种工作都很到位，很喜欢这里！尤其是值班经理团队，我所遇到的所有事情他们都能处理！并且处理的特别好！

住的很好

服务不太好

酒店住宿完美，小哥每天还会留纸条，感觉你爱吃水果和饮料，第二天会多给你放几份。环境优美，置身于天然氧吧。