Mercure Sydney Manly Warringah 4 stars

Customer review rating (ALL Rating) 4.1/5 1,360 reviews

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Mercure Sydney Manly Warringah - Image 1
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4 Victor Road, 2100 BROOKVALE, Australia

Description

Hotel extras

  • A short drive away from the iconic Manly beach and Warringah Mall

  • Features 120 spacious, newly renovated rooms

  • Easy accessible on the site parking area with no height limit

  • Versatile event space for an intimate board meeting or small conference

  • Quick picturesque ferry ride to Sydney CBD

Our accommodation(s)

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Hotel location

Mercure Sydney Manly Warringah

4 Victor Road
2100 BROOKVALE
Australia

GPS:-33.76033, 151.27678

Telephone
Fax 000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,360 reviews

TripAdvisor Rating  3.2/5  30 reviews

Customer review rating 4.5/5

Sophie E. Families - Confirmed reviews ALL

Easy check in good parking

Dear Valued Guest, Thank you for your positive feedback. We are delighted to hear that you found our location convenient and appreciated the ease of check-in as well as our parking facilities. We look forward to welcoming you back in the future. Kind regards, Assistant Manager Manisha

Customer review rating 5.0/5

Marilyn S. Families - Confirmed reviews ALL

Staff very obliging great breakfast

Dear Valued Guest, Thank you for your kind feedback. We are delighted to hear that our staff provided you with friendly and helpful service, and that you enjoyed our breakfast offerings. Your satisfaction is our priority, and we appreciate your comments. Kind regards, Assistant Manager Manisha

Customer review rating 0.5/5

Mark S. Couples - Confirmed reviews ALL

We arrived at 12:40am. Our bag was dropped off at 9am the previous day and we told reception we would be back much later that night. They promised to drop our bag to our room. On arrival to our room, the bag was not there. I was able to summon the duty manager who found my bag. It had been poorly labelled with just first name and surname initial on the tag. I proceeded to carry the bag myself to my room. No offer to deliver it. Later, as I was preparing to go to bed, I realised that the room had no power - the air conditioner wasn't working, fridge was off, could not charge phones and could not have my husband's breathing machine working as this requires power. I rang reception - no answer. I went to reception, no one answered. Rang the number listed on the door, no answer. Rang the hotel directly and left a message (that was never returned) and also rang the 1800 number. Could not leave a message. Granted it was nearly 1:30am in the morning, however, the website gives a number to call anytime - not answered! Totally disappointed with my stay. My husband was a mess as requires breathing machine to sleep and with no air conditioning and no way to open a window - the room was oppressive with the heat. Later that morning, when I explained to reception what happened a few hours before I was told that I would need to send an email as the manager would not be on until the next day. Only after I demanded my money back, and that I would not be leaving until the manager was contacted, did the lady at reception text the manager. Then an apology was forthcoming and a refund. We have stayed many times before when in Sydney and never experienced such a disaster. My biggest concern was that there was nobody there to help if a real emergency was taking place. Not just for myself but other people. What if my husband or someone else was a diabetic and required meds to be refrigerated?? What about another kind of emergency??? Very poor form. It should not matter when a customer arrives, the same due diligence should be applied for 24 hours. I felt totally neglected, unimportant and will be reconsidering where to stay in the future.

Customer review rating 3.5/5

Jason M. Business - Confirmed reviews ALL

Service from the staff was good after returning to the room and finding the AC wasnt working and had to move rooms.

Dear Valued Guest, Thank you for your feedback regarding your recent stay. I am pleased to hear that you found our staff's service commendable. However, I regret the inconvenience caused by the air conditioning issue and the need to change rooms. Your experience is important to us. Kind regards, Assistant Manager Manisha

Customer review rating 3.5/5

Angela D. Solo - Confirmed reviews ALL

Stayed one night, the price and room quality were sufficient for purpose. I was happy with the room being equipped with a microwave, fridge, and kettle. The interior of the microwave was dirty though, and when I reached under the bed for a dropped bracelet I pulled out an old McDonalds chip, so the cleaning was a bit sub-par. The last time I stayed here was a while ago when the hotel was a Travelodge and that visit there was a used panty liner stuck to the wall behind the bin - so I guess it could have been worse.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments on the room's amenities, and we are pleased to hear that they met your needs. However, we sincerely apologize for the cleanliness issues you encountered during your visit. Maintaining high standards of cleanliness is a priority for our team, and we regret that we did not meet those expectations in your case. Your feedback is invaluable to us as we strive to improve our services. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Kind regards, Assistant Manager Manisha

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Other web-users rate our hotel

  • 536 reviews 8.4/10 Location
  • 1,044 reviews 6.1/10 Room
  • 861 reviews 7.8/10 Service
  • 24 reviews 7.4/10 WiFi
  • 501 reviews 5/10 Cleanliness
  • 276 reviews 5.8/10 Breakfast
  • 244 reviews 6.1/10 Value
  • 152 reviews 3.6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.