Grand Mercure Okinawa Cape Zanpa Resort 5 stars

Customer review rating (ALL Rating) 4.0/5 1,316 reviews

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Grand Mercure Okinawa Cape Zanpa Resort - Image 1
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Grand Mercure Okinawa Cape Zanpa Resort - Image 4
1575, Uza, Nakagamigun Yomitanson, 9040328 OKINAWA, Japan

Description

Hotel extras

  • Set in an ideal location for coastal walks and cycling, with spectacular views at sunset.

  • A buffet restaurant that offers a fresh, seasonal menu, including Japanese and Western foods.

  • Evening socials and nightcaps in the lounge daily, plus self-service beer and soft drinks.

  • Modern pool with three unique water slides, a lazy river, and a tranquil adults-only area.

  • Host meetings and events, including banquets for up to 600, in one of our 8 meeting rooms.

Our accommodation(s)

Hotel location

Grand Mercure Okinawa Cape Zanpa Resort

1575, Uza, Nakagamigun Yomitanson
9040328 OKINAWA
Japan

GPS:26.43536, 127.7183

Telephone
Fax +81 98-958-3970

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,316 reviews

Customer review rating 1.5/5

Lai T. C. Families - Confirmed reviews ALL

Waited over 15mins for the lift, all skipped our floor which we stayed at the 6/f, finally one lift stopped but almost full, our stroller cannot get in, eventually we need to go down by stair carrying our baby and stroller , it’s totally not children friendly and even dangerous to guests. When arrived the restaurant, still need to wait for entry as the restaurant was full, not capable to accompany hotel guests..we felt really disappointed

We apologize for the inconvenience caused by the elevator issue. We will make improvements in the future. Thank you for your valuable feedback.

Customer review rating 5.0/5

William W. K. L. Families - Confirmed reviews ALL

Excellent customer service, wonderful rooms with good ocean view and great variety of food for breakfast!!

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Customer review rating 4.5/5

Younggyu J. Families - Confirmed reviews ALL

I visited Okinawa again for the first time in 10 years with my friends and family. I stayed at Grand Mercure for 2 nights and 3 days, but when I checked out, I felt like staying longer. Mr. D.Sandeep helped me with various difficulties during the check-in, and I think I had a special time during my stay. I am very grateful for the staff. There were many things to enjoy, such as room size, facilities, water play, lounge, and beach activities, so I was able to spend my time meaningfully.

I'm very happy that you enjoyed your stay. Please come again if you have the opportunity. Thank you very much.

Customer review rating 2.0/5

Yu I. Families - Confirmed reviews ALL

On Nov 29 around 6 PM at check-in, I asked about having a lot of luggage, and the staff simply responded, “There’s a cart over there.” Even though the staff at the entrance clearly saw us getting out of the car with five large suitcases, two small children, and a baby, they made no offer to help—no “Shall I assist you?” or any consideration. The check-in staff just watched as well. This kind of response is unacceptable for a supposedly good/highly rated 4-5 star hotel. On Nov 30, we were planning to go to the beach, so we tried to ask a staff member near the 1st-floor elevator for directions. However, the staff was walking while looking at their phone—no greeting, no “Hello”—they just walked past us. I saw multiple pool/beach staff members in blue uniforms walking around while looking at their phones. During our 5-night stay, on Dec 1, I called the front desk a little after 9:30 AM to request room cleaning, asking for it to be completed by noon because we wanted our baby to nap in the room between 12 and 2 PM. The front desk said, “Understood, we will take care of it by 12.” We went out to the lighthouse and café for two hours, but when we returned, the room had not been cleaned. I called the front desk again, and they did not offer a single word of apology—just, “We’ll send housekeeping now.” When I spoke to the cleaning staff, they said it was a "miscommunication at reception" and again, without any apology. I was very frustrated so I went to the reception desk and explained everything to someone who seemed to be the manager. Only then did we finally hear “We’re sorry” and “We apologise.” Even with being upgraded to a suite, this level of service is unacceptable. On Nov 31 at around 9 PM, when I entered the large public bath, there were children—around elementary to middle school age—swimming in the bath. They were kicking the water loudly and disturbing other guests. On Dec 1, again around 9 PM at the public bath, boys (primary school will be my guess) were placing bath buckets on the water and hitting them with towels, and using sauna mats as floatation devices to play in the bath. I warned them, and they turned out to be guests from Singapore who said they did not know the rules and that there was no staff nearby to ask and no explanation provided. The lack of facility guidance for foreign guests was very noticeable. Dec 1, After cleaning, the baby bed had been moved to the lounge area and left there, even though it had originally been in the bedroom before cleaning. I had enough by then so I called reception and let them know but instead of waiting for someone to come, I moved it back by myself. Overall, for the price of the room, the service was extremely underwhelming and disappointing. I hope the management takes this seriously as I would be advising my friends and family to stay away from this hotel at this stage.

Customer review rating 4.5/5

Soyoung P. Couples - Confirmed reviews ALL

They gave us a wonderful night

Other web-users rate our hotel

  • 674 reviews 6.3/10 Location
  • 1,624 reviews 7/10 Room
  • 1,529 reviews 5.9/10 Service
  • 56 reviews 2.9/10 WiFi
  • 1,506 reviews 6.3/10 Amenities
  • 1,265 reviews 8.5/10 Pool
  • 785 reviews 8/10 Value
  • 682 reviews 8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.