Mercure Okinawa Naha 3 stars

Upgraded to Superior King, which is curiously not bookable on websites. The view was great. Room was clean and comfortable. This Mercure is a great choice for one night of transit due to the location.

Easy access from the station and staff are quite pleasant and helpful. Other than these two, I didn't find the hotel as a good option compared with others in a similar price range. The rooms are quite dated and the breakfast was quite poor considering it is at Mercure property, not Ibis. Being a gold member, I just got a one-level upgrade and I honestly couldn't see any difference from the class I initially booked. The view was good and that was the only good part. No Nespresso machine, no welcome gifts, and no enhanced amenities. Inside of the hotel, I saw the ad indicating that even joining the Le Club can entitle one the upgrade and this made me think that this property doesn't take seriously about providing the benefits elite members can entitle. When I planned a trip to Naha in the pre-COVID era in fall 2019, this property costs around USD120 minimum per night, and now it costs always half of it. They should see the reality, both COVID and more competitors around, and do something with this place.

Good front desk response

This Mercure is more a Japanese city business hotel than other Mercures. Only 1 min walk from Tsubogawa station. Within walking distance there are supermarkets, drugstore and even a car rental station located in Onoyama Park. We appreciate the two-category room upgrade and 5pm late checkout for Gold member. A decent hotel for transit.

Being right on the monorail means getting around was very easy and the Naha major bus terminal was an easy walk away. We also walked to major shopping street and along that street for a very long way, with many different shops, drug stores, McDonalds, Starbucks etc along the way. Park across the river, with bridge nearby. Room was larger than we expected, and we had 2 pillows each which was great.

Staff were very helpful, well located with monorail to the airport. The hotel numbers were down due to Corona virus but I was disappointed there was no night time meal available at all.

Well located, clean room, nice breakfast

We stayed for two nights in Okinawa, we had previously been in Hiroshima where we accidentally left some personal items in our hotel room. The staff on the desk in Okinawa were amazing at helping us call our previous hotel and went above and beyond to ensure our items reached us in Tokyo before we had our flight home. It was amazing service and so kind of them to organise it with both hotels on our behalf.

The hotel is very convenient. Just 3 minutes walk to the monorail and 2 mins walk to family mart.

The hotel is less than 10 minutes on monorail from the airport and 2 minutes walk from the station. You can take the monorail or walk to Kokusai within 20 minutes.

We arrived Okinawa and travel to the hotel via the monorail. The hotel is conveniently located next to the monorail station with short walking distance. A 24-hour convenience store is also located next to the hotel. The front desk staff are professional and able to communicate with us in English.

Your staff have been excellent & special thanks need to go to Linda Garcia and Mariko Awamori on the reception desk and Simona Shimajiri in the restaurant. Excellent skills, language and help was given by all three, to a new arrival who had never been to Japan before and who helped me understand some of the Japanese social etiquette and basic language - also unknown to me!! I thoroughly enjoyed my stay on the island of Okinawa, certainly in part because of their professional skills.

It was our first ever visit to Okinawa and the hotel was super easy to find. Great amenities and helpful staff.

Good service, convenient location just steps away from the monorail and convenience store. Enjoyed our stay.

We would like to give our special thanks for Kinjo san due to his kind assistance on redeem the reward points for us. We can feel he was trying his best to overcome some system/technical difficulty, and my reward points were successfully redeemed at last. Also, many thanks to your team for offering me a cozy Superior room during my stay. It is very sweet for your team to provide guests free take-out breakfast, which is so convenient for us to catch the early flight. This is my second-time stay at yours, and i will be sure that yours will be my top choice for my next Okinawa Vacation.