Mercure Okinawa Naha 3 stars

Customer review rating (ALL Rating) 4.4/5 1,854 reviews

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Description

ALLSAFE approved hotel

Our accommodation(s)

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Hotel location

Mercure Okinawa Naha

3-3-19 Tsubogawa, Naha
900 0025 OKINAWA
Japan

GPS:26.205548, 127.679079

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

BISTRO DE LA MER

The Bistro de la Mer features both international and Okinawa cuisines. The lunch buffet is one of the most popular in Naha City!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,854 reviews

TripAdvisor Rating  4.0/5  891 reviews

Well location,good stay

Customer review rating 4.0/5

Jy C. Families - Confirmed reviews ALL

Being a gold member of All,but was refused to have q free breadfast.

Dear Guest, Thank you for staying with us and taking the time to tell us about your experience at Mercure Okinawa Naha. We are very delighted that you have appreciated our hotel's location and that you have enjoyed your stay & our hospitality. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercure Hotel Okinawa Naha Front Office Staff

GOOD STAY AND NICE CHECK IN STAFF

Customer review rating 5.0/5

Zainon B. M. Solo - Confirmed reviews ALL

Front desk Maehara and Mark were very helpful. Room was too small so i paid for upgrade. Came a little bit early for check in time but they were nice and friendly to let me in already. Mark was nice and kind enough to explain what are the facilities and he told me that the room got nice coffee capsule machine! He brief me that it's raining season and I can get a umbrella from a hotel if I want to go out

Dear Guest, Thank you for staying with us and taking the time to tell us about your experience at Mercure Okinawa Naha. We are very delighted that you have appreciated our hotel's location and that you have enjoyed your stay & our hospitality. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercure Hotel Okinawa Naha Front Office Staff

Great staff

Customer review rating 4.5/5

Dave Business - Confirmed reviews ALL

Everything was fantastic, although i didn't realize how small the room was going to be.

Dear guest, we very much appreciate your comments regarding your stay at the Mercure Okinawa Naha. We are very delighted that you have appreciated our hotel's location and that you have enjoyed your room and our hospitality. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercure Hotel Okinawa Naha Front Office Staff

Bed not comfortable, Nosie at night

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Stayed at the lvl 14, there are loud door shutting sounds even after midnight and early morning bf 7 am. Mattress as hard as a ply wood, not able to rest

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mercure Hotel Okinawa Naha Front Office Staff

Excellent location, comfortable stay

Customer review rating 5.0/5

Doreen K. Families - Confirmed reviews ALL

Location is great 👍 next to monorail station and going to and fro airport is so convenient. Can also access shopping or tourist areas like Shuri Castle via monorail.. room is small but comfortable and has all we need.. staff are very good - helpful and friendly.. free lounge access to Accor silver up members.. staying there now .. nothing to complain about .. donki Donki , family Mart and 7-11 all within walking distance

Dear Guest, we are delighted that you have appreciated our hotel's location and that you have enjoyed your room and our hospitality. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you soon again. Mercure Hotel Okinawa Naha Front Office Staff

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Other web-users rate our hotel

  • 1,683 reviews 9.4/10 Location
  • 1,365 reviews 8/10 Room
  • 1,129 reviews 8.9/10 Service
  • 38 reviews 8.7/10 WiFi
  • 677 reviews 6.1/10 Comfort
  • 581 reviews 8.6/10 Breakfast
  • 531 reviews 8.5/10 Cleanliness
  • 13 reviews 5/10 Wellness Area

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