Mercure Okinawa Naha

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Mercure Okinawa Naha 3 stars

Customer review rating (ALL Rating) 4.4/5 1,154 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Upgrade to full Breakfast Buffet is only JPY 1200 per person and free until 12 years old.

  • Consider our Rental Car Package, including car rental at special price and free parking!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Okinawa Naha

3-3-19 Tsubogawa, Naha
900 0025 OKINAWA
Japan

Telephone +81 98-855-7111

Fax +81 98-855-7112

Contact email

  • NAHA BUS ST: 

  • By plane

    NAHA AIRPORT At 2.8km / 1.74 miles - Shuttle paying

  • By plane

    NAHA INTERNATIONAL At 5km / 3.11 miles

GPS:26.205548, 127.679079

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BISTRO DE LA MER Non contractual photo

The Bistro de la Mer features both international and Okinawa cuisines. The lunch buffet is one of the most popular in Naha City!

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Okinawa Naha

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,154 reviews

TripAdvisor Rating  4.0/5  854 reviews

Certificate of excellence 2022

All aspects satisfied

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Staff, location, cleanliness and price are all good. Not luxury hotel but very comfortable for this price. One of my best "non luxury" hotel. Thank you very much.

Thank you for taking the time to tell us about your experience at Mercure Okinawa Naha. We are glad that you are satisfied in general . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you soon again. Sincerely, Mercure Hotel Okinawa Naha Front Office Supervisor : Hoshino Isa

Good stay

Customer review rating 4.5/5

Liz Business - Confirmed reviews ALL

The staff was very pleasant and welcoming. They effectively addressed every question and request to my satisfaction. Additionally, the property is in a very good location with ample parking.

We are delighted that you have appreciated our hotel's location and our front desk staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you soon again. Sincerely, Mercure Hotel Okinawa Naha Front Office Supervisor Hoshino Isa

Good stay

Customer review rating 2.5/5

Jason Solo - Confirmed reviews ALL

Its was very nice place

Thank you for taking the time to tell us about your experience at Mercure Okinawa Naha. We are glad that you have liked our hotel's location. Please do not hesitate to contact our 24hours front desk service so we can make your stay more comfortable as much as we can. We hope to see you again soon. Mercure Hotel Okinawa Naha Front Office Supervisor Hoshino Isa

Great location and excellent service

Customer review rating 4.5/5

Manny Friends - Confirmed reviews ALL

Had a wonderful time, service is top notch as expected from Accors. Covid protocols are observed. Fantastic stay.

Thank you for taking the time to tell us about your experience at Mercure Okinawa Naha. We are glad that you have liked our hotel's location. We also thank you for sharing your thoughts about our service, we will surely share it with our team. We hope to see you again and we hope that this pandemic ends very soon. Maraming salamat po. Mercure Hotel Okinawa Naha Front Office Supervisor - Hoshino Isa

Good location

Customer review rating 3.0/5

A.s. Business - Confirmed reviews ALL

Stayed for one night. It was ok. The location was very good. The room was clean. The amenities were very low-end, sub-par for a hotel like Mercure.

Thank you for taking the time to tell us about your experience at Mercure Okinawa Naha. We are glad that you have liked our hotel's location. However, we apologize if the room's size and amenities did not meet your expectations. Please do not hesitate to contact our 24hours front desk service so we can make your stay more comfortable as much as we can. We hope to see you again. Sincerely, Miku Sunagawa Front Office Shift Leader

Great room, well located and excellent hospitality!

Customer review rating 4.5/5

Marcel F. Families - Confirmed reviews ALL

The room is comfortable with nice view, the hotel is well located with easy access. The staff was kind and efficient, I will definitely stay in the hotel again, next time that I visit Okinawa.

We are delighted that you have appreciated our hotel's location and that you have enjoyed your room and our hospitality. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you soon again and please take care always. Sincerely, Miku Sunagawa Front Office Shift Leader

Great location

Customer review rating 3.5/5

Jarvis B. Families - Confirmed reviews ALL

Hotel services were amazing, facilities were clean and we'll kept, breakfast buffet was great, only issue was the room being very hot upon initial entrance, would like to have the air conditioning on before my arrival. Thank you.

We would like to thank you for staying at Mercure Hotel. We thank you for the feedback . We are glad that you have liked our hotel's location and services. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize for any inconvenience regarding the Parking and the room temperature upon your arrival, for your next stay, please let us know your estimated arrival so we can turn the aircon on before you enter your room. Please take care and we hope to see you soon again. Sincerely, Miku Sunagawa Front Office Shift Leader

Nice and comfortable stay

Customer review rating 4.5/5

Dave C. Solo - Confirmed reviews ALL

The room was very good and well equipped. Very western and comfortable. Hotel was overall quite well and had nice location. Good staff and clean public areas.

We would like to thank you for staying at Mercure Hotel. We thank you for the amazing feedback . We are glad as well that you have liked our hotel's location and staff. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MIku Sunagawa Front Office Shift Leader

Well located.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

It is very good for the business people that there are some convenience stores near this hotel. Due to the coronavirus, we cannot easily eat out, so we have to get some food from stores. Most convenience stores open 24 hours a day. Therefore, I could buy food and drinks from that. From the above, I think your hotel location is very good.

Thank you for taking the time to tell us about your experience at Mercure Okinawa Naha. We are glad that you have liked our hotel's location. Thank you for sharing your thoughts about our front staff, we will surely share this feedback with our team member, as we strive to continuously improve the quality of our services. We hope to see you soon and we will gladly help you find a good place for local foods. Please take care always. Sincerely, Miku Sunagawa Front Office Shift Leader

Very convenient access to the monorail, convenience and grocery stores.

Customer review rating 5.0/5

Ken Couples - Confirmed reviews ALL

Mercure Okinawa Naha went way beyond our expectations. Great room, great food, and great service, all at a very reasonable price.

Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha. We very much appreciate your comments regarding your stay . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you again at Mercure Okinawa Naha. Miku Sunagawa Front Office Shift Leader

Best place to stay in Okinawa!

Customer review rating 5.0/5

Beatriz C. A. Friends - Confirmed reviews ALL

Great location, all areas were very clean, the staff were helpful and very friendly. I would definitely stay there again.

First of all , we would like to thank you for spending your birthday celebration at Mercure Hotel. We are honored to be part of your special day. We thank you for the amazing feedback . We are glad as well that you have liked our hotel's location and staff. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Front Staff Macaya Mark

First the location is perfect, the staff is so kind, the room is so clean we’ll definitely bavk soon again and stay to mercure again!!

Customer review rating 5.0/5

Francisco E. Solo - Confirmed reviews ALL

Its a nice hotel. Everything is. Good staff are so kind and room is so clean just onething I observed in the room is not washlet? Usually most of the hotel now is washlet?

We are delighted that you have appreciated our hotel's location and that you have enjoyed your room. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please excuse our hotel for not having a washlet in the room, we will address your concern to our hotel management. We are also sorry about the variety of our breakfast, please be ensure that we will pass on your comments to our Food And Beverage department. "Maraming salamat po" and we hope to see you soon again. Receptionist Macaya Mark

Great Hospitality Experience

Customer review rating 4.5/5

Mccauley Solo - Confirmed reviews ALL

Ich habe das Hotel spontan gebucht, nachdem ich vom Hilton DT sehr enttäuscht war... New modern Hotel & great Service Nice upgrade & Welcome Treatment & Status Benefits I like the location and the view...;) Thank you & will be definitely on my list for future stays and I would recommend it instead of the Hilton DT...

Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We are glad to know that you have appreciated our staff and we thank you as well for your kind words towards our team. Our goal is to provide the best services everyday so our guests can feel welcome and at home at any time of their stay. Thank you again for taking your time to share your feedback. Front office Supervisor Hoshino Isa

Location and staff friendliness

Customer review rating 5.0/5

Yoshinori I. Business - Confirmed reviews ALL

I am entirely satisfied with the service including accessibility, staff friendliness, quick response in words and room comfort.

we really appreciate your comments about your previous stay at Mercure Okinawa Naha. We are delighted that you felt comfortable and welcomed by our staff and that you were pleased by their service. We ensure you that we will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is indeed our priority that our most valuable guests feel at home and safe, especially during those challenging times. Thank you again for sharing your experience, and we hope to see you again in the near future! Front Staff Linda Garcia

Comfortable stay

Customer review rating 5.0/5

Toshi Solo - Confirmed reviews ALL

I have stayed in many Accor hotels in Thailand and Malaysia. I have experienced the best check-in here. Thank you Linda. You are very kind and polite, also your Japanese is perfect. This hotel is located very nice, 1 minute to Tsubokawa station and convenient shop. You can take a walk at Oonoyama park. I will stay in this hotel again when I visit Okinawa next time.

We really appreciate your comments about your previous stay at Mercure Okinawa Naha. We also thank you for your loyalty and patronage to Accor Hotels. We are delighted that you felt comfortable and welcomed by our staff and that you were pleased by their service. We ensure you that we will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is indeed our priority that our most valuable guests feel at home and safe, especially during those challenging times. Thank you again for sharing your experience, and we hope to see you again in the near future! Sincerely, Linda Garcia-Fernandez Senior Front Office Receptionist

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Always nice to be back

We always appreciate your comments about your stays at Mercure Okinawa Naha. We also thank you for your loyalty and patronage to Accor Hotels. We ensure you that we will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, especially during those challenging times. Thank you again for sharing your experience, and we hope to see you again in the near future! à Bientôt ~ Receptionist Rikuto Shinzato

Nice place

Customer review rating 5.0/5

Kimjon E. Solo - Confirmed reviews ALL

So convenient. To go anywhere and the staff is so friendly the room is also clean

Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha and thank you for your loyalty to Accor Hotels. We are delighted that you have appreciated the proximity and convenience of our location, as well as our hotel housekeeping. We also ensure you that we will share your kind comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, especially during those challenging times. Thank you again for sharing your experience, and we hope to see you again in the future. Sincerely, Miku Sunagawa Front Office Shift Leader

recommend for late arrival & Awamori Lover

TripAdvisor rating 4.0/5

KoumeKoharu TripAdvisor review

This hotel located in front of Monorail Station, and there are 2 convenience stores. I will recommend for the person who prefer to stay at quiet area & late arrival traveler to Okinawa. They serves Awamori (Okinawa Traditional Sake Alcohol) at Breakfast Buffet Counter.

Dear KoumeKoharu様 Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We are delighted that you have appreciated our hotel's location. We are also glad that you have enjoyed drinking our special Awamori during breakfast time. We are always striving to give the best services possible to our guests therefore we thank you for your positive feedback about it. We thank you again for taking the time to share your experience at our hotel. It will always be a pleasure to welcome you again the next time you are in Okinawa. Senior Front Staff Linda GARCIA

Well located

Customer review rating 5.0/5

Naoyuki F. Families - Confirmed reviews ALL

Good Communication

We very much appreciate your comments regarding your stay at the Mercure Okinawa Naha. It is always a pleasure to receive positive feedback from our valuable guests. We are glad as well that you have liked our hotel's location. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Receptionist Rikuto Shinzato

Very helpful Hotel staffs

TripAdvisor rating 5.0/5

stephenpschan2020 Families - TripAdvisor review

During my stay, I had a lot of problems with the Accor ALL loyalty program (they locked my account without telling me and was not able to provide a solution to solve the situation quickly. I had to call them more than 5 times but it was too late because I had to check out. I wasted more than 5 hours in total just to call the global helpdesk). However, the Hotal front desk staffs were very helpful, especially Arakawa San and Aso San, They helped to contact the global helpdesk and provided me steps to unlock my account. If it was not for them, my stay would not be so pleasent. Thank you so much to the Hotel front desk staffs.

Dear stephenpschan2020, Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. First, we thank you for your loyalty as a Accor Member. We truly are striving to offer our valuable guests the best services possible; therefore, your feedback is very important to us. Please rest assured that we are acting appropriately to address the aforementioned problems within our team and prevent future occurrence and to make better communication with our guests, especially towards our valued ALL Members and their related benefits. Best regards, Guest Experience Manager Yukiko MUROTA

Our most recent 20 reviews

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