Mercure Okinawa Naha 3 stars

I have stayed in many Accor hotels in Thailand and Malaysia. I have experienced the best check-in here. Thank you Linda. You are very kind and polite, also your Japanese is perfect. This hotel is located very nice, 1 minute to Tsubokawa station and convenient shop. You can take a walk at Oonoyama park. I will stay in this hotel again when I visit Okinawa next time.

Always nice to be back

So convenient. To go anywhere and the staff is so friendly the room is also clean

This hotel located in front of Monorail Station, and there are 2 convenience stores. I will recommend for the person who prefer to stay at quiet area & late arrival traveler to Okinawa. They serves Awamori (Okinawa Traditional Sake Alcohol) at Breakfast Buffet Counter.

Good Communication

Upgraded to Superior King, which is curiously not bookable on websites. The view was great. Room was clean and comfortable. This Mercure is a great choice for one night of transit due to the location.

Easy access from the station and staff are quite pleasant and helpful. Other than these two, I didn't find the hotel as a good option compared with others in a similar price range. The rooms are quite dated and the breakfast was quite poor considering it is at Mercure property, not Ibis. Being a gold member, I just got a one-level upgrade and I honestly couldn't see any difference from the class I initially booked. The view was good and that was the only good part. No Nespresso machine, no welcome gifts, and no enhanced amenities. Inside of the hotel, I saw the ad indicating that even joining the Le Club can entitle one the upgrade and this made me think that this property doesn't take seriously about providing the benefits elite members can entitle. When I planned a trip to Naha in the pre-COVID era in fall 2019, this property costs around USD120 minimum per night, and now it costs always half of it. They should see the reality, both COVID and more competitors around, and do something with this place.

Good front desk response

This Mercure is more a Japanese city business hotel than other Mercures. Only 1 min walk from Tsubogawa station. Within walking distance there are supermarkets, drugstore and even a car rental station located in Onoyama Park. We appreciate the two-category room upgrade and 5pm late checkout for Gold member. A decent hotel for transit.

Being right on the monorail means getting around was very easy and the Naha major bus terminal was an easy walk away. We also walked to major shopping street and along that street for a very long way, with many different shops, drug stores, McDonalds, Starbucks etc along the way. Park across the river, with bridge nearby. Room was larger than we expected, and we had 2 pillows each which was great.

Staff were very helpful, well located with monorail to the airport. The hotel numbers were down due to Corona virus but I was disappointed there was no night time meal available at all.

Well located, clean room, nice breakfast

We stayed for two nights in Okinawa, we had previously been in Hiroshima where we accidentally left some personal items in our hotel room. The staff on the desk in Okinawa were amazing at helping us call our previous hotel and went above and beyond to ensure our items reached us in Tokyo before we had our flight home. It was amazing service and so kind of them to organise it with both hotels on our behalf.

During my stay, I had a lot of problems with the Accor ALL loyalty program (they locked my account without telling me and was not able to provide a solution to solve the situation quickly. I had to call them more than 5 times but it was too late because I had to check out. I wasted more than 5 hours in total just to call the global helpdesk). However, the Hotal front desk staffs were very helpful, especially Arakawa San and Aso San, They helped to contact the global helpdesk and provided me steps to unlock my account. If it was not for them, my stay would not be so pleasent. Thank you so much to the Hotel front desk staffs.

It was at a very good location near monorail and only few stops from airport. But not near shopping area. Plus points for being thoughtful, giving guest free takeaway snacks/buns & bottled drinks for quick breakfast..All good except mattress & pillows too soft, but appreciate staff provide harder pillows when requested.