Mercure Okinawa Naha 3 stars

We stayed for two nights in Okinawa, we had previously been in Hiroshima where we accidentally left some personal items in our hotel room. The staff on the desk in Okinawa were amazing at helping us call our previous hotel and went above and beyond to ensure our items reached us in Tokyo before we had our flight home. It was amazing service and so kind of them to organise it with both hotels on our behalf.

The hotel is very convenient. Just 3 minutes walk to the monorail and 2 mins walk to family mart.

The hotel is less than 10 minutes on monorail from the airport and 2 minutes walk from the station. You can take the monorail or walk to Kokusai within 20 minutes.

We arrived Okinawa and travel to the hotel via the monorail. The hotel is conveniently located next to the monorail station with short walking distance. A 24-hour convenience store is also located next to the hotel. The front desk staff are professional and able to communicate with us in English.

Your staff have been excellent & special thanks need to go to Linda Garcia and Mariko Awamori on the reception desk and Simona Shimajiri in the restaurant. Excellent skills, language and help was given by all three, to a new arrival who had never been to Japan before and who helped me understand some of the Japanese social etiquette and basic language - also unknown to me!! I thoroughly enjoyed my stay on the island of Okinawa, certainly in part because of their professional skills.

It was our first ever visit to Okinawa and the hotel was super easy to find. Great amenities and helpful staff.

Good service, convenient location just steps away from the monorail and convenience store. Enjoyed our stay.

We would like to give our special thanks for Kinjo san due to his kind assistance on redeem the reward points for us. We can feel he was trying his best to overcome some system/technical difficulty, and my reward points were successfully redeemed at last. Also, many thanks to your team for offering me a cozy Superior room during my stay. It is very sweet for your team to provide guests free take-out breakfast, which is so convenient for us to catch the early flight. This is my second-time stay at yours, and i will be sure that yours will be my top choice for my next Okinawa Vacation.

Very convenient if you had not rented a car at the airport.

Well located. The staff were friendly. Complimentary to-go breakfast were offered every morning. Would be my choice again in my next stay.

My wife and I had a very pleasant stay. Every member of staff we interacted with, from reception to house keeping, were warm and friendly, and very professional. We were made to feel at home from the moment we arrived. Two small points I would like to raise however. My wife suffers with MS (Multiple Sclerosis), and has recently survived stage three cancer. My call ahead to request an early check-in due to her medical condition was refused due to the hotel being full the previous night. However, upon check-in we were informed we could check-in early if we paid 6000 Yen. We paid for the sake of my wife, but it left us feeling disappointed. The second 'small' issue was the lack of international programming available on the TV. Surely in this day and age something like 'Netflix' or 'Fox' could be made available?

We made a note during our reservation that we will be celebrating my mother's birthday and my wedding anniversary and we were greeted with small gift, a cake, balloons and birthday banner. On the ssecond day of our stay, my mother couldn't find her passport and the reception staff were very helpful to call Naha Immigration Office and the Thai Consulates in Osaka and Fukuoka in case we need to get travel documents. Luckily, my mother did find her passport that morning. In addition to the hospitality of the staff, the hotel is very well located right next to the Yui Rail station. There is a big Family Mart right next door. Within walking distance, we can find great local and fusion restaurants. Totally recommen everyone!!

checkin and check out was speedy. Hotel Is clean and nice and very convenient located next to the metro station. Breakfast is really good. You can try the local food at their breakfast . There is a car rental desk at the hotel lobby which is really convenient. Special thanks to Linda Garcia, June Akamine and trainee Haruka. We were looking for a bbq restaurant for dinner, the ladies not only help to find restaurants and arrange for transport they also also help make reservations for us to Ensure The restaurant is available. Luckily They had done that, out of the 4 restaurant they found 3 were overbooked. we really had a great time and the service in the hotel is really great! The only set back is there is not restaurant for dinner in the hotel. But there are restaurant around the hotel. will definitely come back again! Highly recommend!

Hotel staffs were really friendly, the room was clean and the location is awesome. There was also a free "take-away" breakfast which included bread and banana. As an ALL member, I got a can of beer while checked-in. It was a really decent experience.

Short transit stat. Location is convenient Nd directly op. Monorail station