Mercure Okinawa Naha 3 stars

Customer review rating (ALL Rating) 4.5/5 1,807 reviews

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3-3-19 Tsubogawa, 900 0025 Naha, Japan

Description

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Hotel location

Mercure Okinawa Naha

3-3-19 Tsubogawa
900 0025 Naha
Japan

GPS:26.205548, 127.679079

Telephone
Fax +81 98-855-7112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

BISTRO DE LA MER

The Bistro de la Mer features both international and Okinawa cuisines. The lunch buffet is one of the most popular in Naha City!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,807 reviews

TripAdvisor Rating  4.0/5  894 reviews

Certificate of excellence 2024

Well locate and good stay

Customer review rating 5.0/5

Phalada T. Couples - Confirmed reviews ALL

Very confort with family mart seven eleven and Don qi Back side is otoya KFC and pizza

Nice and adequate

Customer review rating 4.5/5

Yao Couples - Confirmed reviews ALL

A convenient hotel which provides all necessary amenity and service in general. The shampoo/body soap/conditioner in neroli aroma gave us good experience.

Dear guest We very much appreciate your comments regarding your stay at the Mercure Okinawa Naha. "We greatly appreciate your thoughtful review and are thrilled to learn that your stay at our hotel was such a positive experience. Providing convenient amenities and exceptional service is our top priority, and we are delighted that you found our neroli-scented shampoo, body soap, and conditioner to be a delightful addition to your visit. It would be our pleasure to welcome you back for another memorable stay in the future!" Mercure Okinawa Naha Front Office Staff

Not as good as the last time we visited.

Customer review rating 2.0/5

Willis Families - Confirmed reviews ALL

Our first night at Room 1310 the air conditioner was noisy! Room 1115 was not clean, we found a used mask under the sofa bed on July 9th.

GOOD STAFF AND GOOD STAY

Customer review rating 5.0/5

L. W. C. Solo - Confirmed reviews ALL

- HOTEL WAS GREAT - WAS GREETED AND VERY WELL TAKEN CARE OF BY YOUR STAFF - CHECK IN WAS FAST AND MARK EXPLAINED TO ME VERY PROFESSIONAL - COUNTER STAFF ISA WAS GOOD AND HELPED US TO BOOK TAXI - YOUR STAFF MARK AND ISA WAS VERY HELPFUL AND HIGH EXPERIENCE TRAINED PLEASE HELP ME SAY BIG THANK YOU TO THEM NICE HOTEL CLEAN ROOM AND GOOD STAY , WILL BE BACK AGAIN

Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We are glad to know that you have appreciated our staff and we thank you as well for your kind words towards our team. Our goal is to provide the best services everyday so our guests can feel welcome and at home at any time of their stay. Thank you again for taking your time to share your feedback. Sincerely, Mercure Hotel Okinawa Naha Front Office Staff

Excellent location with nice all round service

Customer review rating 4.5/5

Brendan D. S. Solo - Confirmed reviews ALL

The hotel is near the airport and there is a direct train service right to the hotel, just less than 5 mins after you leave the station, not that many restaurants round the corner but just two stops away you reach an area with lots of good food 1) hotel staff were very nice and helpful 2) the housekeeping did a fantastic job, in every hotel they are vastly under appreciated, the housekeeping staff are elderly people with amazing fortitude other job and did an excellent job cleaning 3) appreciate being given a room with a nice view 4) hotel has a very neat and tidy outlook The cons 1) during peak season lots of tourists from China and Taiwan are here and unfortunately they are very noisy 2) my points for a 5 night stay have not been credited All in I would definitely stay here again without hesitation

Dear Guest, Thank you for sharing your detailed feedback about your recent stay with us. We are pleased to hear that you enjoyed our excellent location near the airport and the convenience of the direct train service. It's great to know that our staff provided friendly and helpful service, and that you appreciated the efforts of our hardworking housekeeping team. We're glad you enjoyed the room with a nice view and found our hotel to be neat and tidy. We apologize for any inconvenience caused by noise during peak season and regret that your points for your stay have not been credited yet. Your kind words about considering staying with us again mean a lot to us. We look forward to welcoming you back and ensuring your next stay is even more enjoyable. Should you need any assistance with your loyalty points, please feel free to reach out to our team directly. Thank you once again for choosing our hotel." This response acknowledges the positive aspects of the review, addresses the concerns raised, and reaffirms the hotel's commitment to improving the guest experience. Mercure Okinawa Naha Front Office Staff

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Other web-users rate our hotel

  • 1,952 reviews 9.4/10 Location
  • 1,517 reviews 7.9/10 Room
  • 1,298 reviews 8.9/10 Service
  • 40 reviews 8.1/10 WiFi
  • 765 reviews 5.7/10 Comfort
  • 639 reviews 8.7/10 Breakfast
  • 628 reviews 8.7/10 Cleanliness
  • 18 reviews 3.7/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.