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Mercure Okinawa Naha 3 stars

Customer review rating (ALL Rating) 4.3/5 9,257 reviews

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Mercure Okinawa Naha
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+ 18 Services

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Okinawa Naha

3-3-19 Tsubogawa
Naha
900 0025 okinawa
japan

Tel: +81988557111

Fax: (+81)98/8557112

Check-in from 14h00

Check out up to 11h00

  • NAHA BUS ST : 

  • By plane

    NAHA AIRPORT At 2.8km / 1.74 miles - Shuttle paying

  • By plane

    NAHA INTERNATIONAL At 5km / 3.11 miles

GPS :26.205548, 127.679079

Hotel services

BISTRO DE LA MER Non contractual photo

The Bistro de la Mer features both international and Okinawa cuisines. The lunch buffet is one of the most popular in Naha City!

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • No Bar
  • Snack and beverage machine
    • Snack and beverage machine
  • Breakfast
    • Buffet
Meetings/Events
  • 2 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 260 rooms
    • 6 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 260 non-smoking rooms
    • 14 floors
  • Languages spoken at the hotel
    • English
    • French
    • Japanese
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • OKA Additional charge
    • NAHA AIRPORT Additional charge
  • Rental Car Package include free Additional charge
    • On site
    • 144 parking spaces
    • Private
Family
  • Equipements for children
    • Stroller available

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 180 m²

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Okinawa Naha

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,257 reviews

TripAdvisor Rating 4.0/5

846 reviews

Great location and excellent service

Customer review rating 4.5/5

Manny Friends - 16/11/2021 Confirmed reviews ALL

Had a wonderful time, service is top notch as expected from Accors. Covid protocols are observed. Fantastic stay.

Good location

Customer review rating 3.0/5

A.s. Business - 17/08/2021 Confirmed reviews ALL

Stayed for one night. It was ok. The location was very good. The room was clean. The amenities were very low-end, sub-par for a hotel like Mercure.

Thank you for taking the time to tell us about your experience at Mercure Okinawa Naha. We are glad that you have liked our hotel's location. However, we apologize if the room's size and amenities did not meet your expectations. Please do not hesitate to contact our 24hours front desk service so we can make your stay more comfortable as much as we can. We hope to see you again. Sincerely, Miku Sunagawa Front Office Shift Leader

Great room, well located and excellent hospitality!

Customer review rating 4.5/5

Marcel F. Families - 12/08/2021 Confirmed reviews ALL

The room is comfortable with nice view, the hotel is well located with easy access. The staff was kind and efficient, I will definitely stay in the hotel again, next time that I visit Okinawa.

We are delighted that you have appreciated our hotel's location and that you have enjoyed your room and our hospitality. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you soon again and please take care always. Sincerely, Miku Sunagawa Front Office Shift Leader

Great location

Customer review rating 3.5/5

Jarvis B. Families - 05/08/2021 Confirmed reviews ALL

Hotel services were amazing, facilities were clean and we'll kept, breakfast buffet was great, only issue was the room being very hot upon initial entrance, would like to have the air conditioning on before my arrival. Thank you.

We would like to thank you for staying at Mercure Hotel. We thank you for the feedback . We are glad that you have liked our hotel's location and services. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize for any inconvenience regarding the Parking and the room temperature upon your arrival, for your next stay, please let us know your estimated arrival so we can turn the aircon on before you enter your room. Please take care and we hope to see you soon again. Sincerely, Miku Sunagawa Front Office Shift Leader

Nice and comfortable stay

Customer review rating 4.5/5

Dave C. Solo - 03/08/2021 Confirmed reviews ALL

The room was very good and well equipped. Very western and comfortable. Hotel was overall quite well and had nice location. Good staff and clean public areas.

We would like to thank you for staying at Mercure Hotel. We thank you for the amazing feedback . We are glad as well that you have liked our hotel's location and staff. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MIku Sunagawa Front Office Shift Leader

Well located.

Customer review rating 4.0/5

Anonymous Business - 02/07/2021 Confirmed reviews ALL

It is very good for the business people that there are some convenience stores near this hotel. Due to the coronavirus, we cannot easily eat out, so we have to get some food from stores. Most convenience stores open 24 hours a day. Therefore, I could buy food and drinks from that. From the above, I think your hotel location is very good.

Thank you for taking the time to tell us about your experience at Mercure Okinawa Naha. We are glad that you have liked our hotel's location. Thank you for sharing your thoughts about our front staff, we will surely share this feedback with our team member, as we strive to continuously improve the quality of our services. We hope to see you soon and we will gladly help you find a good place for local foods. Please take care always. Sincerely, Miku Sunagawa Front Office Shift Leader

Very convenient access to the monorail, convenience and grocery stores.

Customer review rating 5.0/5

Ken Couples - 24/05/2021 Confirmed reviews ALL

Mercure Okinawa Naha went way beyond our expectations. Great room, great food, and great service, all at a very reasonable price.

Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha. We very much appreciate your comments regarding your stay . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you again at Mercure Okinawa Naha. Miku Sunagawa Front Office Shift Leader

Best place to stay in Okinawa!

Customer review rating 5.0/5

Beatriz C. A. Friends - 12/05/2021 Confirmed reviews ALL

Great location, all areas were very clean, the staff were helpful and very friendly. I would definitely stay there again.

First of all , we would like to thank you for spending your birthday celebration at Mercure Hotel. We are honored to be part of your special day. We thank you for the amazing feedback . We are glad as well that you have liked our hotel's location and staff. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Front Staff Macaya Mark

First the location is perfect, the staff is so kind, the room is so clean we’ll definitely bavk soon again and stay to mercure again!!

Customer review rating 5.0/5

Francisco E. Solo - 07/05/2021 Confirmed reviews ALL

Its a nice hotel. Everything is. Good staff are so kind and room is so clean just onething I observed in the room is not washlet? Usually most of the hotel now is washlet?

We are delighted that you have appreciated our hotel's location and that you have enjoyed your room. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please excuse our hotel for not having a washlet in the room, we will address your concern to our hotel management. We are also sorry about the variety of our breakfast, please be ensure that we will pass on your comments to our Food And Beverage department. "Maraming salamat po" and we hope to see you soon again. Receptionist Macaya Mark

Great Hospitality Experience

Customer review rating 4.5/5

Mccauley Solo - 10/03/2021 Confirmed reviews ALL

Ich habe das Hotel spontan gebucht, nachdem ich vom Hilton DT sehr enttäuscht war... New modern Hotel & great Service Nice upgrade & Welcome Treatment & Status Benefits I like the location and the view...;) Thank you & will be definitely on my list for future stays and I would recommend it instead of the Hilton DT...

Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We are glad to know that you have appreciated our staff and we thank you as well for your kind words towards our team. Our goal is to provide the best services everyday so our guests can feel welcome and at home at any time of their stay. Thank you again for taking your time to share your feedback. Front office Supervisor Hoshino Isa

Location and staff friendliness

Customer review rating 5.0/5

Yoshinori I. Business - 16/02/2021 Confirmed reviews ALL

I am entirely satisfied with the service including accessibility, staff friendliness, quick response in words and room comfort.

we really appreciate your comments about your previous stay at Mercure Okinawa Naha. We are delighted that you felt comfortable and welcomed by our staff and that you were pleased by their service. We ensure you that we will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is indeed our priority that our most valuable guests feel at home and safe, especially during those challenging times. Thank you again for sharing your experience, and we hope to see you again in the near future! Front Staff Linda Garcia

Comfortable stay

Customer review rating 5.0/5

Toshi Solo - 12/01/2021 Confirmed reviews ALL

I have stayed in many Accor hotels in Thailand and Malaysia. I have experienced the best check-in here. Thank you Linda. You are very kind and polite, also your Japanese is perfect. This hotel is located very nice, 1 minute to Tsubokawa station and convenient shop. You can take a walk at Oonoyama park. I will stay in this hotel again when I visit Okinawa next time.

We really appreciate your comments about your previous stay at Mercure Okinawa Naha. We also thank you for your loyalty and patronage to Accor Hotels. We are delighted that you felt comfortable and welcomed by our staff and that you were pleased by their service. We ensure you that we will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is indeed our priority that our most valuable guests feel at home and safe, especially during those challenging times. Thank you again for sharing your experience, and we hope to see you again in the near future! Sincerely, Linda Garcia-Fernandez Senior Front Office Receptionist
Customer review rating 5.0/5

Anonymous Couples - 10/01/2021 Confirmed reviews ALL

Always nice to be back

We always appreciate your comments about your stays at Mercure Okinawa Naha. We also thank you for your loyalty and patronage to Accor Hotels. We ensure you that we will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, especially during those challenging times. Thank you again for sharing your experience, and we hope to see you again in the near future! à Bientôt ~ Receptionist Rikuto Shinzato

Nice place

Customer review rating 5.0/5

Kimjon E. Solo - 08/01/2021 Confirmed reviews ALL

So convenient. To go anywhere and the staff is so friendly the room is also clean

Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha and thank you for your loyalty to Accor Hotels. We are delighted that you have appreciated the proximity and convenience of our location, as well as our hotel housekeeping. We also ensure you that we will share your kind comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, especially during those challenging times. Thank you again for sharing your experience, and we hope to see you again in the future. Sincerely, Miku Sunagawa Front Office Shift Leader

recommend for late arrival & Awamori Lover

TripAdvisor rating 4.0/5

KoumeKoharu 17/11/2020 TripAdvisor review

This hotel located in front of Monorail Station, and there are 2 convenience stores. I will recommend for the person who prefer to stay at quiet area & late arrival traveler to Okinawa. They serves Awamori (Okinawa Traditional Sake Alcohol) at Breakfast Buffet Counter.

Dear KoumeKoharu様 Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We are delighted that you have appreciated our hotel's location. We are also glad that you have enjoyed drinking our special Awamori during breakfast time. We are always striving to give the best services possible to our guests therefore we thank you for your positive feedback about it. We thank you again for taking the time to share your experience at our hotel. It will always be a pleasure to welcome you again the next time you are in Okinawa. Senior Front Staff Linda GARCIA

Well located

Customer review rating 5.0/5

Naoyuki F. Families - 14/11/2020 Confirmed reviews ALL

Good Communication

We very much appreciate your comments regarding your stay at the Mercure Okinawa Naha. It is always a pleasure to receive positive feedback from our valuable guests. We are glad as well that you have liked our hotel's location. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Receptionist Rikuto Shinzato

Great for transit

Customer review rating 5.0/5

Ak Solo - 05/11/2020 Confirmed reviews ALL

Upgraded to Superior King, which is curiously not bookable on websites. The view was great. Room was clean and comfortable. This Mercure is a great choice for one night of transit due to the location.

Thank you for taking the time to tell us about your experience at Mercure Okinawa Naha. We very much appreciate your comments regarding your stay at our hotel. We are delighted that you have felt comfortable and that you have enjoyed your room upgrade and our location. Superior King is indeed a excluded from internet-based reservations at the moment, it is however in discussions to launch it officially in the future. We thank you again for taking the time to share your experience at our hotel. It will always be a pleasure to welcome you again the next time you are in Okinawa. Receptionist Rikuto Shinzato

need updates to stay competitive

Customer review rating 1.5/5

Km Solo - 27/10/2020 Confirmed reviews ALL

Easy access from the station and staff are quite pleasant and helpful. Other than these two, I didn't find the hotel as a good option compared with others in a similar price range. The rooms are quite dated and the breakfast was quite poor considering it is at Mercure property, not Ibis. Being a gold member, I just got a one-level upgrade and I honestly couldn't see any difference from the class I initially booked. The view was good and that was the only good part. No Nespresso machine, no welcome gifts, and no enhanced amenities. Inside of the hotel, I saw the ad indicating that even joining the Le Club can entitle one the upgrade and this made me think that this property doesn't take seriously about providing the benefits elite members can entitle. When I planned a trip to Naha in the pre-COVID era in fall 2019, this property costs around USD120 minimum per night, and now it costs always half of it. They should see the reality, both COVID and more competitors around, and do something with this place.

Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha. We are glad that you have found our hotel's location convenient and that you have appreciated our staff. However, we are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We regret that you were disappointed in your complimentary upgrade, and we are deeply sorry for the inconvenience caused due to the size of the room, which as a result made you feel cramped. We apologize as well that our hotel rooms do not provide any complimentary coffee machine. We truly are striving to offer our valuable guests the best services possible; therefore, your feedback is very important to us. Please rest assured that we are acting appropriately to address the lack of amenities, gifts and benefits that you have previously mentionned in your feedback, to prevent future occurrence. In those difficult times brought by the global pandemic, we appreciate your sharing of your concerns about our hotel, and it is our hope that you will give us the opportunity to serve you better in the near future. Receptionist Rikuto Shinzato

Very clean

Customer review rating 4.0/5

Anonymous Business - 10/10/2020 Confirmed reviews ALL

Good front desk response

We very much appreciate your comments regarding your stay at the Mercure Okinawa Naha, and also thank you for your loyalty to Accor Hotels as a Gold Member. It is always a pleasure to receive positive feedback, especially from our most valuable guests. I ensure you that I will share your comments with our team, as this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, you have noted in your feedback that our WIFI connection speed was slow. You may know that we can check your connection by our technician staff or proceed to a room move if you ever need to. We are also sorry that our breakfast did not meet your expectations. We ensure you that we will forward your comments to the proper team. Mr. T., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Receptionist Rikuto Shinzato

Convenient location

Customer review rating 4.0/5

Ak Couples - 27/09/2020 Confirmed reviews ALL

This Mercure is more a Japanese city business hotel than other Mercures. Only 1 min walk from Tsubogawa station. Within walking distance there are supermarkets, drugstore and even a car rental station located in Onoyama Park. We appreciate the two-category room upgrade and 5pm late checkout for Gold member. A decent hotel for transit.

We very much appreciate your comments regarding your stay at the Mercure Okinawa Naha, and also thank you for your loyalty to Accor Hotels. It is always a pleasure to receive positive feedback, especially from our most valuable guests. We are glad as well that you have liked our hotel's location. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Receptionist Rikuto Shinzato

Our most recent 20 reviews

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