ibis Styles Kyoto Shijo 3 stars

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay at ibis Styles Kyoto Shijo. We are delighted to hear that you found our location convenient, appreciated the amenities, and enjoyed the friendly service from our staff. We understand that room size can be a concern for some guests, and we appreciate your understanding. We hope to welcome you back for another enjoyable stay in the future. Best regards, ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you for taking the time to share such a detailed account of your experience. We are truly sorry to learn that your stay was so disappointing and did not meet your expectations in many aspects. First and foremost, please accept our sincere apologies for the condition of your room. We deeply regret that the Superior room did not provide the comfort, space, and quality you rightfully expected. Your comments regarding the outdated facilities, bedding comfort, and carpet cleanliness are extremely concerning, and we are addressing these issues with our housekeeping and maintenance teams as a matter of priority. We are also very sorry to hear about the communication difficulties you experienced with our front desk team. Clear and efficient communication is a fundamental part of hospitality, and we regret any frustration this may have caused. We will reinforce language and service training to better support our international guests. Your feedback regarding the breakfast experience is particularly troubling, and we sincerely apologize for the situation you encountered. The overcrowding, insufficient replenishment, and stressful environment you described are far from the standard we aim to deliver. While breakfast operations are conducted in cooperation with a partner restaurant, this in no way diminishes our responsibility. We fully acknowledge that this experience fell short, and we are actively working with the partner to improve capacity management, food availability, and overall guest experience. Furthermore, we deeply regret the response you received when raising your concerns during your stay. The impression that we refused responsibility or failed to offer a solution does not reflect our service values. This has been shared with our management team to ensure a more accountable and proactive approach in handling guest concerns moving forward. We also sincerely apologize for not providing a meaningful recognition of your loyalty as an ALL Classic member. Your trust in our brand is very important to us, and we regret that we fell short in this regard. We understand the extent of your frustration and disappointment, and we are truly sorry that we were unable to deliver the level of service you expected. Please be assured that your feedback is being taken very seriously and will be used as a basis for immediate and long-term improvements. Should you consider giving us another opportunity in the future, we would greatly appreciate the chance to regain your trust and provide you with the experience you deserve. Warm regards, ibis Styles Kyoto Shijo Operation Manager Kazuhide Oomori

Dear Valued Guest, Thank you very much for your wonderful review and for choosing to stay with us. We are truly delighted to hear that you had such a positive experience, especially regarding our convenient location, cleanliness, and the warm hospitality of our team. Your kind words about our staff mean a great deal to us, and we are especially pleased to know that Mr. Khan was able to assist you with an early check-in and make your stay even more comfortable. We will be sure to share your compliments with him. It is also very rewarding to know that you would recommend our hotel and that you rated your overall stay so highly. Your feedback encourages us to continue delivering excellent service to all our guests. We sincerely look forward to welcoming you again on your next visit. Warm regards, ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you for taking the time to share your experience at ibis Styles Kyoto Shijo. We are pleased to hear that you appreciated our prime location, which indeed offers convenient access to nearby metro stations, the beautiful Kamogawa river, and the vibrant Nishiki Market. It is also gratifying to know that you found our laundry facilities and the cleanliness of your room satisfactory, as well as the friendliness and helpfulness of our front desk staff. We sincerely regret that the size of your room did not meet your expectations. We understand that adequate space and storage is important for a comfortable stay, especially when traveling with luggage. Our rooms are designed to optimize space while providing essential amenities, but we acknowledge that they may not accommodate all guest preferences. We appreciate your feedback regarding the layout and the refrigerator size, as it helps us to understand our guests' needs better and enhance their experiences in the future. Your observations are valuable to us and will be shared with our team for consideration. We strive to ensure that each guest's stay is as comfortable and enjoyable as possible. Should you choose to visit us again, we encourage you to reach out directly, and we will do our utmost to assist you in selecting a room that may better suit your requirements. Thank you once again for your feedback. We hope to welcome you back to ibis Styles Kyoto Shijo in the future. Best regards, ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to learn that your experience did not meet your expectations, especially as a valued Silver member of our loyalty program. Please accept our sincere apologies for the cleanliness issues you encountered in your room, including the condition of the bathroom and washbasin. This is certainly not the standard we strive to maintain, and your comments have been shared with our housekeeping team for immediate review and corrective action. We are also very concerned to hear that your service request was not attended to and that you experienced an unwelcoming interaction during check-in. This does not reflect the level of service we aim to provide, and we will address this matter with our front desk team to ensure proper follow-up and improved guest care. We deeply regret that your overall stay and reservation experience were disappointing. Your feedback is extremely valuable to us as it helps us identify areas where we must improve. We truly hope you will give us another opportunity in the future to restore your confidence in our hotel and provide you with a much better experience. Kind regards, ibis Styles Kyoto Shijo Operation Manager Kazuhide Omori