Dear Guest, Thank you for taking the time to share your feedback with us. We are very pleased to hear that you enjoyed your stay overall. However, we are truly sorry that your experience with our reception team did not meet your expectations. Friendly and helpful service is very important to us, and we regret that you felt your questions regarding the parking facilities were not answered adequately. We will share your feedback with our reception team and use it to improve our communication and service. We hope to have the opportunity to welcome you again and provide you with a more positive experience throughout your stay. Kind regards, Your Mercure Hotel Lübeck City Center Team

Dear Guest, Thank you for taking the time to share your feedback. We are pleased that you enjoyed your stay with us. We are sorry that the parking situation was not as convenient as you had hoped. We would like to point out that our hotel is one of the few hotels in the city centre that offers its own outdoor parking spaces as well as underground garage parking. As these spaces are limited, they are available on a first-come, first-served basis and unfortunately cannot be reserved. If our parking facilities are fully occupied and the nearby public parking garage with its associated costs is not a suitable option, we are happy to recommend free parking in the surrounding side streets. Please feel free to speak to our reception team during your stay – we are always happy to help you find the best parking option. We hope to have the opportunity to welcome you back again in the future. Kind regards, Yours Mercure Hotel Lübeck CIty Center Team

Dear Guest, Thank you for your positive feedback regarding your vacation experience with us. We are pleased to hear that your stay was smooth and enjoyable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards Yours Mercure Hotel Luebeck City Center Team

Lieber Gast, Herzlichen Dank für Ihre großartige Bewertung und die netten Worte! Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten und unser Hotel als komfortablen, hundefreundlichen Zwischenstopp erlebt haben. Schön zu hören, dass Ihnen unsere Lage, die Parkmöglichkeiten sowie unser Frühstück zugesagt haben und wir Ihre Erwartungen erfüllen konnten. Ihr besonderes Lob motiviert unser gesamtes Team sehr. Umso mehr freut es uns, dass Sie sich vorstellen können, bei Ihrem nächsten Besuch in Lübeck wieder bei uns zu übernachten. Gemeinsam mit Ihrem vierbeinigen Begleiter sind Sie jederzeit herzlich willkommen. Wir freuen uns schon darauf, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen Ihr Mercure Hotel Lübeck City Center Team

Dear Guest, Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you appreciated the access to the water machine and that your room was clean. We always strive to provide our guests with a comfortable and pleasant stay. We are sorry to hear that your experience did not fully meet your expectations regarding our 3-star superior classification. We take your comments seriously and will review where we can further improve our services and facilities. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an experience that better reflects your expectations. Kind regards, Yours Mercure Hotel Lübeck City Center Team

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location and easy access to the city. We are sorry to learn that accessing the reception with your baby stroller was inconvenient. Please note that our hotel does not have step-free access to the reception and we do not offer accessible (barrier-free) guest rooms. This information is provided on all of the booking platforms we work with so that guests can make an informed choice before their stay. We appreciate your feedback and hope to have the opportunity to welcome you again in the future. Warm regards Yours Mercure Hotel Lübeck City Center Team

Dear Guest, Thank you very much for your kind review! We are delighted to hear that you enjoyed our great location and the service provided by our dedicated staff. Your kind words mean a lot to our team. We look forward to welcoming you back again soon! Best wishes from Lübeck Yours Mercure Hotel Lübeck City Center Team

Dear Mr. T., Thank you very much for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you appreciated our convenient location close to the main train station and that the air conditioning in your room made your stay more comfortable during the recent hot weather. At the same time, we sincerely apologize that your arrival experience did not meet your expectations. As a valued ALL Gold member, you should have been informed about your welcome drink and received a more comprehensive introduction to the hotel. We are very sorry that this was overlooked and will share your comments with our reception team to improve the welcome experience for all our guests. We also appreciate your honest feedback regarding the hotel's décor and the atmosphere in our bar. Your comments are valuable and help us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with the high standard of service you expected. Kind regards, Your Mercure Hotel Lübeck City Center Team

Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our convenient location and found the hotel comfortable overall. At the same time, we are sorry to learn that the room location did not fully meet your expectations due to noise. As a city hotel located close to the main station, some rooms can be more affected by traffic and surrounding city noise than others. Should you stay with us again, please feel free to let our reception team know your preference for a quieter room, and we will gladly do our best to accommodate your request, subject to availability. We hope to have the opportunity to welcome you back to Lübeck in the future. Kind regards, Mercure Hotel Lübeck City Center

Dear Guest, thank you very much for your kind and detailed review. We are delighted to hear that you enjoyed your stay, especially the quiet room overlooking the gardens, the relaxed atmosphere of the hotel, and our amenities such as the filtered water stations and glass carafes. It is also wonderful to know that you appreciated our bar area and the convenient location near the main station. Your feedback means a lot to us, and we are very pleased that your stay felt like a little treat while still offering good value. We hope to welcome you back again soon. Warm regards Yours Mercure Hotel Lübeck City Center Team

Dear Guest, Thank you very much for taking the time to share such a detailed and positive review of your stay with us. We are delighted to hear that you enjoyed our convenient location, just a short walk from the main railway station, the Holstentor, and Lübeck's beautiful historic city center. It is wonderful to know that our hotel served as the perfect base for your visit. We are especially pleased that you were satisfied with your spacious and comfortable room, the quiet atmosphere, and the quality of the Wi-Fi. It is also great to hear that everything met your expectations and contributed to a relaxing stay. Your compliments regarding our breakfast and our team mean a great deal to us. Providing friendly service and ensuring our guests feel welcome and comfortable are among our highest priorities. Thank you once again for your kind words. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to Mercure Hotel Lübeck City Center on your next visit to Lübeck. Warm regards, Yours Mercure Hotel Lübeck City Center Team

Dear Mrs. B., Thank you for taking the time to share your feedback. We would like to clarify that we did not confirm a room facing the inner courtyard in advance, as we generally never guarantee specific room locations beforehand. Your request for a quiet room was noted and communicated as “subject to availability.” Unfortunately, at the time of your arrival, no courtyard-facing rooms were available anymore, so we were unable to fulfill this request. The same applies to our parking spaces. We do not reserve parking in advance, and spaces are only available subject to availability. This was also communicated accordingly prior to arrival. We are sorry that your stay did not fully meet your expectations and appreciate your comments, as they help us to improve our service. Kind regards, Your Mercure Hotel Lübeck City Center Team

Dear Guest, thank you very much for your kind feedback. We are delighted to hear that you enjoyed the friendly and efficient welcome as well as the upgrade to a Privilege Room with its amenities. Your comment regarding the pillows is appreciated and will be shared with our team for improvement. We are also pleased that the daily replenishment of complimentary items met your expectations, even with the “no clean” option selected. We hope to welcome you back again soon. Best regards Yours Mercure Hotel Lübeck City Center Team

Vielen Dank für Ihr ausführliches Feedback und dafür, dass Sie sich die Zeit genommen haben, Ihre Eindrücke zu schildern. Bezüglich der Parksituation möchten wir klarstellen, dass die Informationen zu den Parkmöglichkeiten auf unserer Homepage korrekt hinterlegt sind. Direkt vor dem Hotel stehen öffentliche Parkplätze zur Verfügung, die je nach Verfügbarkeit genutzt werden können. Falls diese Parkplätze belegt sind, empfehlen unsere Mitarbeitenden in der Regel alternative Parkmöglichkeiten in der näheren Umgebung. Dabei kann es natürlich auch zu Überschneidungen kommen, da sich die Situation kurzfristig ändern kann – es kann beispielsweise sein, dass ein Parkplatz in unmittelbarer Nähe gerade frei wird, während ein anderer bereits als belegt wahrgenommen wurde. Wir nehmen Ihren Hinweis dennoch ernst und werden weiterhin darauf achten, dass die Kommunikation an der Rezeption hierzu möglichst klar und hilfreich erfolgt, damit Gäste schnell eine passende Parkmöglichkeit finden. Zum Thema ALL-Mitgliedschaft möchten wir Ihnen erläutern, dass bestimmte Vorteile wie das Begrüßungsgetränk an den erreichten Status im Treueprogramm gebunden sind. Dieses wird ab dem Silber-Status gewährt. Aktuell stehen Sie kurz davor, diesen Status zu erreichen, und nach Erreichen werden Ihnen diese Vorteile automatisch im System freigeschaltet. Wir möchten Sie darauf hinweisen, dass Ihre bisherige Aufenthalt bereits korrekt im Programm erfasst wurden und Ihnen der Mitgliederpreis entsprechend gewährt wurde. Wir danken Ihnen für Ihre Rückmeldung und hoffen, Sie bei einem zukünftigen Aufenthalt erneut begrüßen zu dürfen.

Dear Guest, Thank you very much for your positive feedback! We are delighted that you found your stay with us comfortable and that you enjoyed our friendly staff and central location. We hope to welcome you back soon! With kind regards Yours Mercure Hotel Lübeck City Center Team

Thank you for taking the time to review your stay in such detail. We are delighted that you had an enjoyable time with us overall and particularly appreciate your comments about our clean rooms, great location, and helpful team. At the same time, we very much regret that the room allocation did not meet your expectations and your booking. Please accept our apologies for the disappointment this caused. We would have been happy to find a solution together on site, if possible. Please do not hesitate to contact us directly during your next stay. We thank you for your honest feedback and would be delighted to welcome you and your family back to our hotel. Kind regards, Your team at the Mercure Hotel Lübeck City Center

Dear Mr. H., Thank you very much for taking the time to share your experience with us. We are delighted to hear that our location was convenient for your train arrival and that you enjoyed the short walk to Lübeck’s charming old town. It is wonderful to know that your room met your expectations in terms of cleanliness and comfort, and that you enjoyed spending time in our lounge – especially during the cold weather. Your kind words about our friendly and efficient team are greatly appreciated, and we will gladly share your feedback with them. We also appreciate your comments regarding our sustainability efforts, which we will continue to improve wherever possible. We hope to welcome you and your companion again soon for another enjoyable stay at the Mercure Hotel Lübeck City Center. Warm regards, The Mercure Hotel Lübeck City Center Team

LIeber Gast, vielen herzlichen Dank für Ihre positive Bewertung. Es freut uns sehr, dass Sie unser Personal als nett und freundlich empfunden haben. Ihr Lob geben wir gerne an das gesamte Team weiter – das ist eine schöne Motivation für uns alle. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Herzlichen Grüßen Ihr Mercure Hotel Lübeck City Center Team