Mövenpick Suriwongse Chiang Mai 4 stars

Customer review rating (ALL Rating) 4.3/5 1,253 reviews

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Description

Hotel extras

  • Great location just steps from the Night Bazaar

  • Local Thai specialties and world cuisine

  • Outdoor rooftop swimming pool with city views

  • 15 minutes from Chiang Mai International Airport

  • 1 km from Chiang Mai Convention Centre

Our accommodation(s)

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Hotel location

Mövenpick Suriwongse Chiang Mai

110 Chang Klan Road Muang
50100 CHIANG MAI
Thailand

GPS:18.78379, 98.9998

Hotel services

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On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,253 reviews

Customer review rating 3.5/5

William T. Solo - Confirmed reviews ALL

Location was great especially for the various markets around. The rooms are rather basic. Didn’t like that there is a step to cross to get into the bathroom and carpets need a cleaning though. Generally service and reception were good. Breakfast had a good spread as well.

Dear Mr.William T., Thank you for taking the time to tell us about your experience at the Mövenpick Suriwongse Chiang Mai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sirinpat Lapuan /Guest Experience Manager

Customer review rating 4.0/5

Hans M. Solo - Confirmed reviews ALL

👍The Mövenpick Hotel Chiang Mai benefits from a great central location and very friendly, welcoming staff, which is a major plus. Service overall is attentive, and the general ambience of the hotel is pleasant. However, the property is clearly aging and in need of renovation. Some areas—especially the bathrooms—require urgent attention. The silicone sealings are worn and deteriorating, which is a basic maintenance issue and should be a priority in any hotel. Cleanliness in these areas needs to be improved, as this is one of the most important standards guests expect. The price of around $59 per night is fair for what is offered, but expectations should match the condition of the facilities. The dinner buffet was acceptable, though not particularly memorable, and the live music felt slightly off (a bit squeaky), which affected the overall dining experience. At the pool, service could be more efficient—waiting around 5 minutes for a simple bottled drink seems unnecessary. Also, the setup could be improved; more lounge chairs (at least 3–4 instead of just one) would make the area much more usable. Overall, the hotel has good fundamentals—location, staff, and atmosphere—but would greatly benefit from a proper retrofit and modernization, especially in key functional areas like bathrooms and maintenance details.

Dear Mr.Hans M., Thank you for taking the time to tell us about your experience at the Mövenpick Suriwongse Chiang Mai. I am sorry that your experience did not meet your expectations during to you stayed with us from caused happened; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 08… if you wish to discuss this matter in further details. Sincerely, Sirinpat Lapuan /Guest Experience Manager

Customer review rating 2.5/5

Kiet T. Solo - Confirmed reviews ALL

The hotel is outdated and the set up with long corridors without daylight makes the vibe spooky.Furniture in the rooms is old and dark which again adds to a sad/ spooky vibe. I had an upgrade which made it a bit better but no upgrade makes up for the fact that this hotel better be torn down and rebuild. Breakfast was also not mövenpick standard. It was messy, and very little non asian choices. The overall standard of this hotel is truly too low and as said I honestly believe that the state of the building and the no existing warm vibe has a lot to do with that. Evening restaurant same story ( the cafe eatery) not promoted in any way , not made attractive for customers to walk in and enjoy. Pool area… 3 out of 10 Pool in the shade mostly and again not made ‘inviting’ to customers.

Dear Mr.Kiet T., Thank you for taking the time to tell us about your experience at the Mövenpick Suriwongse Chiang Mai. I am sorry that your experience did not meet your expectations during stayed with us; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Sirinpat Lapuan /Guest Experience Manager

Customer review rating 4.5/5

Nadia M. Couples - Confirmed reviews ALL

We stayed at the hotel for 6 nights. The location is excellent and the staff are fabulous. As Accor members we were upgraded to a spacious suite. The hotel is comfortable but I feel it needs a bit of TLC. The pool area lacks any sort of vibe as is poorly maintained.

Dear Mrs.Nadia M., We very much appreciate your comments regarding your stay at the Mövenpick Suriwongse Chiang Mai. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sirinpat Lapuan /Guest Experience Manager

Customer review rating 4.0/5

Yvonne T. Solo - Confirmed reviews ALL

Nice hotel and very clean plus location is just at the night bazaar with good food and lots of massage spa

Dear Ms.Yvonne T., We very much appreciate your comments regarding your stay at the Mövenpick Suriwongse Chiang Mai. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sirinpat Lapuan /Guest Experience Manager

Other web-users rate our hotel

  • 1,057 reviews 9.5/10 Location
  • 1,097 reviews 6/10 Room
  • 1,125 reviews 9/10 Service
  • 30 reviews 5.5/10 WiFi
  • 503 reviews 4.3/10 Vibe
  • 450 reviews 5.3/10 Cleanliness
  • 438 reviews 7.9/10 Breakfast
  • 300 reviews 4.7/10 Amenities

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