Mövenpick Suriwongse Chiang Mai 4 stars

Customer review rating (ALL Rating) 4.3/5 1,078 reviews

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Mövenpick Suriwongse Chiang Mai - Image 1
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Mövenpick Suriwongse Chiang Mai - Image 3
Mövenpick Suriwongse Chiang Mai - Image 4
110 Chang Klan Road Muang, 50100 CHIANG MAI, Thailand

Description

Hotel extras

  • Great location just steps from the Night Bazaar

  • Local Thai specialties and world cuisine

  • Outdoor rooftop swimming pool with city views

  • 15 minutes from Chiang Mai International Airport

  • 1 km from Chiang Mai Convention Centre

Our accommodation(s)

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Hotel location

Mövenpick Suriwongse Chiang Mai

110 Chang Klan Road Muang
50100 CHIANG MAI
Thailand

GPS:18.78379, 98.9998

Telephone
Fax +66 53 270 063

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,078 reviews

TripAdvisor Rating  4.0/5  1,909 reviews

Certificate of excellence 2025

Good choice for a city trip

TripAdvisor rating 4.0/5

DickZe TripAdvisor review

The hotel is big and centrally located. Walking distance for many locations. There is parking space on the third floor of a garage which can be accessed from the road to the side of the hotel (Loi Kroh Road). It can be a bit awkward to find. From the parking there is access to the hotel. Our room smelled a bit musty but was sufficiently large with a nice bathroom. There is a fridge, a safe, a desk and a sofa. It is also quiet and sleeping quality is good. The pool is quite small with enough seating around it and a pool bar. Unfortunately the inevitable music you don’t want to hear. I want quiet or something of my own choice through ear buds. Same in the gym, but they turn it off on request. The breakfast is an extensive buffet with a lot of choice. Wi-Fi works well most of the time, is not superfast though.

Dear Mr.Dick Z, Thank you for taking the time to tell us about your experience at the Mövenpick Suriwongse Hotel Chiang Mai. I am sorry that your experience did not meet your expectations regarding to room conditions and our services; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sirinpat Lapuan /Guest Experience Manager

Poor Service, Good Location!!

TripAdvisor rating 2.0/5

Rohan H TripAdvisor review

My second time staying here this year. Seems like service gets worse everytime 1 Check in: 1⭐️You would think an Accor hotel would have this sorted but the worst experience. Apparently amex doesn't work on booking site. Which is I guess a banking issue ? but you can't tap amex card using your phone any other card is ok just amex. Would be good to know all this before hand. I needed a king bed instead of twins so I downgraded from deluxe to classic , which is down 2 levels and also paid the same fine it's my fault. But some empathy from the reception would be nice kept me waiting in lobby for an extra hour after room was ready when I was told that they would call me when it was ready. In total I waited 3 hours. Also usually in other places they offer to join the two beds to make a king. Thats what mercure in bkk did. 2. Room condition: The red sofa in the pictures looks so bad in reality all the color and material is dated and cushioing is very poor hurt my back bathroom is tiny max 1 person can be inside at a time. View outside my room is the wall of another building quite close too. 3. From this experience better to book the duangtawan next door as value for money cause clearly in both cases you get the same dated infrastructure but at-least in the case of the later you pay 30% less.

Dear Mr.Rohan H, Thank you for taking the time to tell us about your experience at the Mövenpick Suriwongse Hotel Chiang Mai. I am sorry that your experience did not meet your expectations regarding to room conditions and our services; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sirinpat Lapuan /Guest Experience Manager

Customer review rating 4.0/5

Marcellinus J. W. Business - Confirmed reviews ALL

I’ve stayed at several Mövenpick properties in different cities, and Chiang Mai stands out as a unique case: an older, somewhat dated property that is truly elevated by its exceptional service and hospitality. The lobby is pleasant enough, but the rooms and amenities feel a little outdated and dark. I was kindly upgraded to a suite, which was spacious, though the design and layout could benefit from modernisation. It’s not bad by any means, but a refresh would make a big difference. What truly sets this property apart, however, is the staff. Their attention to detail and genuine care for guests is exemplary. From the moment I checked in, I was greeted by name, and later that evening, when I forgot my room number, a staff member immediately recognised me and recalled my details without hesitation. That level of attentiveness is rare. Management also extended a thoughtful gesture by providing a bottle of red wine as part of my Diamond privileges, which I appreciated. But what really impressed me was the proactive service during the evening cocktail hour. Nuchy, the Guest Experience Manager, noticed I preferred sparkling wine and personally offered to swap the red wine for sparkling if I wished. This kind of initiative and personalised care is outstanding and speaks volumes about the team’s commitment to guest satisfaction. Special thanks to Nuchy and the entire team for making my stay memorable.While the property itself could use some modern touches, the service here is world-class and more than compensates for any shortcomings.

Dear Mr.Marcellinus J. W., Thank you for taking the time to tell us about your experience at the Mövenpick Suriwongse Hotel Chiang Mai. I am sorry that your experience did not meet your expectations regarding to hotel property issue; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nuchy /Guest Experience Manager

Customer review rating 0.5/5

Teng A. L. Families - Confirmed reviews ALL

There are no various options for breakfast .. The service is never satisfactory and some employees lack tact in talking with guests .. The hotel is very old and the furniture is old and needs to be renewed

Dear Mr.Teng A. L., Thank you for taking the time to tell us about your experience at the Mövenpick Suriwongse Hotel Chiang Mai. I am sorry that your experience did not meet your expectations regarding caused happen; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 08… if you wish to discuss this matter in further details. Sincerely, Sirinpat Lapuan /Guest Experience Manager

very very old room, but very good service.

TripAdvisor rating 3.0/5

visitlimp TripAdvisor review

I stayed here as a gold member status of ACCORPLUS; so I got room upgrade upon my check-in to bigger room. However, the upgrade room is in the old building of car park and the room itself is very dated. Outside window is very dirty. Not really appreciated for the condition of hotel and the room. I understand this is an old hotel and MOVENPICK just moved in, but it should be renovated to match status of 4* Movenpick level. For me, it is like 2.5 or 3* only. However, staff service and breakfast are wonderful. Staff are very friendly and very helpful. Breakfast is absolutely brilliant, lot of choice. Location is also very good, short walk to Night Bazaar and other street food, centrally located in Chiang Mai.

Dear visitlimp, Thank you for taking the time to tell us about your experience at the Mövenpick Suriwongse Hotel Chiang Mai. I am sorry that your experience did not meet your expectations regarding to room conditions and our services; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sirinpat Lapuan /Guest Experience Manager

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Other web-users rate our hotel

  • 1,036 reviews 9.5/10 Location
  • 1,048 reviews 6/10 Room
  • 1,098 reviews 8.9/10 Service
  • 21 reviews 4.1/10 WiFi
  • 497 reviews 6/10 Comfort
  • 471 reviews 4.3/10 Vibe
  • 432 reviews 5.1/10 Cleanliness
  • 418 reviews 8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.