Premier Village Phu Quoc Resort - Managed by Accor 5 stars

Dear HanByeol, Xin Chào from Premier Village Phu Quoc Resort - Managed by Accor! Thank you so much for such a heartfelt review, and for choosing to spend 15 nights with us - that alone tells us a great deal about how at home you felt here. We're delighted the villa, the view, and the food all lived up to what a stay with us should feel like, especially for a getaway with friends. We also appreciate you flagging the sauna door in the fitness area - that's exactly the kind of detail we want to know about, and we'll have our maintenance team look into it so it's properly sealed and ready to deliver that perfect heat next time. Thank you again for your generous words and continued loyalty as a Gold member - we truly look forward to welcoming you back soon. Sincerely, Maxine NGUYEN Guest Experience Manager

Dear Vu N. L., Xin Chao from Premier Village Phu Quoc Resort - Managed by Accor! Thank you for taking the time to share your kind feedback following your recent family stay with us. We are delighted to know that you had a relaxing holiday and enjoyed our beautiful white sandy beach. It is truly rewarding to hear that you found our resort to offer everything needed for a comfortable and enjoyable getaway. As one of our valued ALL Gold members, we sincerely appreciate your continued trust and loyalty. Thank you once again for choosing Premier Village Phu Quoc Resort. We look forward to welcoming you and your family back for another memorable and relaxing stay in the near future. Warm regards, Maxine N. Guest Experience Manager

Dear Robyn D. A., Xin Chao from Premier Village Phu Quoc Resort - Managed by Accor! Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you enjoyed our beautiful location and that our team made such a positive impression during your visit. Your kind words about our staff are truly appreciated and will certainly be shared with the team as a great source of encouragement. At the same time, we sincerely apologize for the inconvenience you experienced with the kitchen amenities and the broken umbrella. We understand how these issues affected your comfort, and please rest assured that your feedback has been shared with the relevant departments for immediate review and improvement. As one of our valued ALL Gold members, your comments are especially important to us as we continuously strive to enhance the guest experience. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing you with an even more seamless and enjoyable stay in the future. Warm regards, Maxine NGUYEN Guest Experience Manager

Dear Barnes B., Xin Chao from Premier Village Phu Quoc Resort - Managed by Accor! Thank you for sharing such a heartwarming review following your recent family holiday with us. We are absolutely delighted to know that you enjoyed the privacy of your villa, the resort pools, and our beautiful beachfront. It is especially rewarding to hear that our hospitality team made you feel genuinely welcomed throughout your stay. Your kind words about the care, warmth, and personal connections built with our team are the greatest compliment we could receive, as creating meaningful and memorable experiences for our guests is at the heart of everything we do. As one of our valued ALL members, we sincerely appreciate your trust and support. It was a pleasure to be part of your holiday, and we truly hope to have the opportunity to welcome you and your family back for another unforgettable stay at Premier Village Phu Quoc Resort. Warm regards, Maxine NGUYEN Guest Experience Manager

Dear Dusty B., Xin Chao from Premier Village Phu Quoc Resort - Managed by Accor! Thank you for your continued trust in choosing Premier Village Phu Quoc Resort - Managed by Accor for the third consecutive year. Having returning guests like you is truly the greatest compliment we can receive. We are delighted to know that you and your family once again enjoyed our friendly team, attentive service, family-friendly beach, and the variety of activities available throughout your stay. Your kind words are a wonderful encouragement to all of us. At the same time, we sincerely appreciate your thoughtful suggestions. We understand the importance of creating fresh and rewarding experiences for our returning guests, and your ideas regarding exclusive benefits, upgrade opportunities, or special vouchers are valuable feedback that will be shared with our management team for consideration. We are sorry to learn that you are uncertain about returning for your next visit. Please know that we are committed to continuously enhancing our guest experience, and we truly hope to have the opportunity to welcome you back and create even more memorable moments with us. Thank you once again for your loyalty and your honest feedback. We look forward to welcoming you and your family again in the future. Best regards, Maxine NGUYEN Guest Experience Manager