Novotel Okinawa Naha 4 stars

Customer review rating (ALL Rating) 4.4/5 1,788 reviews

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Hotel location

Novotel Okinawa Naha

40 Matsugawa, Naha
902 0062 OKINAWA
Japan

GPS:26.219193, 127.706718

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

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ALL Rating  4.4/5  1,788 reviews

Customer review rating 4.0/5

Eric L. Families - Confirmed reviews ALL

Convenience with little options. Not much food options nearby. Great staff. Rooms are big but with very small washing area, seem bit odd. Overall, not bad.

Customer review rating 3.5/5

Masumi T. Families - Confirmed reviews ALL

I found the service and comfort level of the room to be average for a Japanese hotel. The infinity pool was picturesque but too cold to enter in early March. The elevator was excruciatingly slow but the buffer breakfast was surprisingly good with regional dishes and fresh veggies and an egg bar. I booked it because I could reserve it and pay in cash.

Customer review rating 5.0/5

Masanori F. Solo - Confirmed reviews ALL

Great view from the hotel rooms, especially from the Premium Lounge. Hotel has been fairly recently renovated and has what you need for a comfortable stay. The location is great, unless you plan to use public transportation.

Thank you very much for staying at NOVOTEL OKINAWA NAHA and for sharing your wonderful feedback. We are delighted to hear that you enjoyed the great views from the guest rooms and especially from the Premium Lounge. It is also a pleasure to know that you found the facilities comfortable and appreciated the recent renovations. Thank you as well for sharing your thoughts regarding the location and transportation. Your comments are valuable for both our team and future guests. We sincerely look forward to welcoming you again on your next visit to Okinawa.

Customer review rating 2.5/5

Chi L. A. Y. Couples - Confirmed reviews ALL

Husband’s birthday with just a card greeting which is very cool response compared with Grand Mercure. Staff in general gave you a cool feeling that they didn’t care. Will not consider Novotel in Okinawa.

Thank you for staying at NOVOTEL OKINAWA NAHA and for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, especially on such a special occasion as your husband’s birthday. We regret that our response and the service you received did not make the celebration feel more memorable. Your comments have been shared with the team as we continuously work to improve our service and ensure that every guest feels genuinely welcomed and cared for. We appreciate your valuable feedback.

Customer review rating 5.0/5

Evelyn K. N. Families - Confirmed reviews ALL

All was great from the service of all employees to the great breakfast serve every day

Thank you for staying at ノボテル沖縄那覇 and for sharing your kind feedback. We are delighted to hear that you had a great overall experience and that you enjoyed the service provided by our team as well as the breakfast each day. Your encouraging comments are truly appreciated, and we look forward to welcoming you again in the near future.

Other web-users rate our hotel

  • 1,041 reviews 7.1/10 Location
  • 1,606 reviews 8.3/10 Room
  • 1,359 reviews 8.3/10 Service
  • 10 reviews 6.1/10 WiFi
  • 1,089 reviews 8.2/10 Amenities
  • 884 reviews 8.7/10 Vibe
  • 633 reviews 6.7/10 Comfort
  • 625 reviews 8.7/10 Breakfast

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