Grand Mercure Okinawa Cape Zanpa Resort 5 stars

Customer review rating (ALL Rating) 4.0/5 1,206 reviews

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Grand Mercure Okinawa Cape Zanpa Resort - Image 1
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1575, Uza, Nakagamigun Yomitanson, 9040328 OKINAWA, Japan

Description

Hotel extras

  • Set in an ideal location for coastal walks and cycling, with spectacular views at sunset.

  • A buffet restaurant that offers a fresh, seasonal menu, including Japanese and Western foods.

  • Evening socials and nightcaps in the lounge daily, plus self-service beer and soft drinks.

  • Modern pool with three unique water slides, a lazy river, and a tranquil adults-only area.

  • Host meetings and events, including banquets for up to 600, in one of our 8 meeting rooms.

Our accommodation(s)

Hotel location

Grand Mercure Okinawa Cape Zanpa Resort

1575, Uza, Nakagamigun Yomitanson
9040328 OKINAWA
Japan

GPS:26.43536, 127.7183

Telephone
Fax +81 98-958-3970

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,206 reviews

Customer review rating 3.5/5

David N. Families - Confirmed reviews ALL

I had a really lovely time here. The front desk woman, Asahi (I'm sorry, I might not remember her name) was so sweet and helpful. She works at the customer service/excursion desk. The accommodations were very nice. The lazy river was relaxing. The slides and Boomerang were very exciting. The public bath was rejuvenating. It was up until the end of our trip that I was dissatisfied. We were not able to use the pool on our Friday check in so I asked the European girl, if we could use the pool on our Sunday check out. She said she could only allow us to use it until 11:00 check out time which upset my daughter and made her cry. I did not want to end our trip this way so we put our bags in the car and I talked to another man at the excursion desk if there was an extension and he said yes, until 3:00 which was perfect. I don't know why the first person could not accommodate us from the beginning. She very much upset the end of our trip. We were happy to have some extra hours relaxing, but she tainted our time there. I recommend more training for her so she does not ruin another's vacation. We spent a lot of money to have a good time.

Dear Valued Guest, Thank you very much for choosing to stay at the Grand Mercure Okinawa Zanpamisaki Resort and for sharing your valuable feedback with us. We are very pleased to hear that there were aspects of your stay that you found enjoyable. At the same time, we apologize for any areas where we fell short and appreciate your comments regarding points for improvement. Your feedback will serve as a reference for enhancing our services, and we will continue to strive to create an environment where our guests can enjoy an even more comfortable stay. We sincerely hope to have the opportunity to welcome you to our hotel again in the future.

Customer review rating 5.0/5

Jina K. Families - Confirmed reviews ALL

I had a great experience at this resort last year, so I came back with my family. The resort is still very well maintained, and we enjoyed our stay once again.

Customer review rating 4.5/5

Kang C. O. Families - Confirmed reviews ALL

Amenities are well maintained. Breakfast, snacks and drinks varieties are good. If the public bath hours can be extended longer will be better for the guest to enjoy.

Customer review rating 2.5/5

Vitezslav T. Couples - Confirmed reviews ALL

A very strange hotel, which is definitely not 5-star, even though it is advertised as such on the Accor Hotels website. There is no porter in the lobby, no one helps with luggage, the staff are not very interested in guests, and practically no one, including many reception staff, speaks English. It looks like a hotel mainly for Japanese guests. It is clear that this is a renovated old hotel; not everything is new, e.g., the toilets in the lobby, elevators and the balconies are still old. The rooms are newly renovated, modern, and clean. However, the balconies are in terrible condition and dirty. How can the hotel afford to do this and not do anything about the balconies during a complete renovation? At the same time, the air conditioning is old, but fortunately, it was not too hot outside, so it worked. The room doors are not soundproof, and you can hear every movement in the hallway and childer screaming in the morning. The room has a smart TV, but you cannot use Netflix or YouTube, which you will learn from the information sheet given to you at the reception. Why? Why not invest a little so that guests can watch what they want? Especially when the TV only has a few Japanese channels and no international ones. The pools and beach are very nice, but they lack a slightly better touch for guests. For example, there is practically no staff at the pools, no one serves you drinks. The pool bar was absolutely ridiculous, the food (burgers) completely tasteless and ordinary, like from a fast food restaurant. The breakfast, on the other hand, was excellent, truly 5-star, everything fresh, a rich selection including sparkling wine and fresh smoothies. I also appreciate the free afternoon and evening bar with alcoholic and non-alcoholic drinks. Overall, this is a hotel I do not need to return to. It is certainly not bad, our stay was okay, but the hotel is definitely not worth the price. It is not a 5-star hotel as advertised, and it shows signs of neglect. Accor should check the hotel and help it out.

Customer review rating 4.0/5

Wa T. Couples - Confirmed reviews ALL

The resort is nice. Love the facilities and activities. The breakfast and the dinner are both so good.

Other web-users rate our hotel

  • 646 reviews 6.3/10 Location
  • 1,545 reviews 6.9/10 Room
  • 1,469 reviews 5.9/10 Service
  • 53 reviews 2.4/10 WiFi
  • 1,430 reviews 6.2/10 Amenities
  • 1,207 reviews 8.5/10 Pool
  • 762 reviews 8/10 Value
  • 659 reviews 8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.