Grand Mercure Okinawa Cape Zanpa Resort 5 stars

Customer review rating (ALL Rating) 3.9/5 433 reviews

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Grand Mercure Okinawa Cape Zanpa Resort - Image 1
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1575, Uza, Nakagamigun Yomitanson, 9040328 OKINAWA, Japan

Description

Hotel extras

Embark on a new journey of the senses through unique local experiences in Okinawa.

Our accommodation(s)

Hotel location

Grand Mercure Okinawa Cape Zanpa Resort

1575, Uza, Nakagamigun Yomitanson
9040328 OKINAWA
Japan

GPS:26.43536, 127.7183

Telephone
Fax +81 98-958-3970

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  433 reviews

Good stay but can’t adjust thermostat and weak wifi

Customer review rating 4.0/5

Ben Families - Confirmed reviews ALL

Good stay despite initial hiccups But rectified and made good Very satisfied

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Great hotel facilities

terrible stay

Customer review rating 1.5/5

Seungwoo L. Families - Confirmed reviews ALL

It was a family trip with a pregnant woman and an infant, and we asked about ways to increase the temperature because we felt the air in the room was cold. The staff who did not understand English and was unable to communicate with us even if we showed them Japanese through a translator was informed to increase the temperature of the room. By the way, the controller was not to raise the temperature, but to increase the intensity of the air conditioner, and my family had to sleep in the cold at dawn on the first night. The next day, we raised the issue with this coldness, and the person in charge of the facility visited and explained that there was no way to raise the temperature by the room itself. Eventually, the front desk contacted us later and expected us to change to a prepared room and provide a separate warmer. However, we encountered a colder room with an air conditioner in operation, and the warmer also experienced an absurd situation where the room blacked out as soon as we connected. A trip I wanted to relax with my family remained a stressful memory. I don't want to experience the worst service again.

We are deeply sorry that your stay with us was not satisfactory and that we did not pay enough attention to you. We apologize for the disappointment you have felt despite your expectations. We are very sorry to have ruined such an important trip for you and your family. Please accept our sincerest apologies. Based on your feedback, we will work hard to create a comfortable space for our guests so that they can relax and enjoy their stay without stress. 宿泊予約係 Reservation Desk

What an amazing experience!

Customer review rating 5.0/5

Yuka I. Families - Confirmed reviews ALL

We stayed only for one night and wished we had stayed for longer. The facilities, the quality of service and amenities were absolutely impressive from the pool to hot springs, not to mention the dinner and breakfast. I will definitely be recommending to my friends and family. Thank you so much

Dear Yuka I., We very much appreciate your comments regarding your stay at the Grand Mercure Okinawa Cape Zanpa Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 宿泊予約係 Reservation Desk

Nice outdoor pools and slides

Customer review rating 4.5/5

Taeyoung C. Families - Confirmed reviews ALL

Nice environment and friendly staff. Breakfast menu needs to be more diversified

Thank you very much for choosing Grand Mercure Okinawa Cape Zanpamisaki Resort. Thank you very much for your kind words and evaluation of our hotel. We will do our best to meet the needs of our guests with regard to our meals, and we look forward to serving you again in the future. We look forward to welcoming you again. 宿泊予約係 Reservation Desk

Other web-users rate our hotel

  • 467 reviews 6.7/10 Location
  • 939 reviews 7.2/10 Room
  • 777 reviews 6.3/10 Service
  • 37 reviews 3.2/10 WiFi
  • 656 reviews 6.9/10 Amenities
  • 518 reviews 8.5/10 Pool
  • 433 reviews 8.3/10 Value
  • 432 reviews 8.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.