Grand Mercure Okinawa Cape Zanpa Resort 5 stars

Customer review rating (ALL Rating) 4.0/5 1,537 reviews

Grand Mercure Okinawa Cape Zanpa Resort - Image 1
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Description

Hotel extras

  • Set in an ideal location for coastal walks and cycling, with spectacular views at sunset.

  • A buffet restaurant that offers a fresh, seasonal menu, including Japanese and Western foods.

  • Evening socials and nightcaps in the lounge daily, plus self-service beer and soft drinks.

  • Modern pool with three unique water slides, a lazy river, and a tranquil adults-only area.

  • Host meetings and events, including banquets for up to 600, in one of our 8 meeting rooms.

Our accommodation(s)

Hotel location

Grand Mercure Okinawa Cape Zanpa Resort

1575, Uza, Nakagamigun Yomitanson
9040328 OKINAWA
Japan

GPS:26.43536, 127.7183

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,537 reviews

Customer review rating 3.5/5

Todd K. Friends - Confirmed reviews ALL

This could be an amazing hotel if it just had better management. Things were off time not quite on schedule. Most of the staff was good but they needed more support. Breakfast buffet seems to close earlier and earlier everyday. Things that were said to be offered were not in executive lounge. Good management team or leader would help this be a great place to return.

Customer review rating 5.0/5

Alastair H. Families - Confirmed reviews ALL

We had a great stay. Resort had all the amenities expected of a 4 Star property. The Executive lounge was a definite stand out with very generous policies around food and beverages provided.

Customer review rating 3.0/5

Todd H. Families - Confirmed reviews ALL

The good: booked a 12th floor suite. The suite itself was very spacious and nice. Only thing I didn’t like about it was the really high and firm pillows without a different option. Not the end of the world. The executive lounge is great. Very nice views and good options for light breakfast. The regular buffet was pretty good too. It could use some variety from day to day to mix things up as it gets old, however, the options and food are pretty good. What I didn’t like: the pool is freezing cold. It makes zero sense to me to have hundreds of guests wall to wall in the lazy river as it is heated and the large, beautiful pool completely empty, even of kids because it’s too cold to enjoy. Heat the pool for your guests. All inclusive doesn’t include lunch. Maybe this is a cultural Japanese thing but we found it incredibly strange that we have to pay for lunch if we wanted it. We also thought it was very odd that we couldn’t enjoy 1 beer at 2:00 in the afternoon as they won’t serve until 3:00. All inclusive resorts in my experience do not do this.

Thank you for your detailed feedback. We’re glad to hear you enjoyed the spacious suite, executive lounge views, and breakfast options. We also appreciate your comments regarding the pillows and menu variety, which we will share with our team for future improvements. We’re sorry to hear the main pool temperature did not meet your expectations. Your feedback about heating the larger pool and improving comfort for guests is noted. We also understand your comments regarding lunch not being included and the beverage service hours. These policies may differ from other all-inclusive resorts, and we appreciate you sharing how this impacted your experience. Thank you again for your valuable feedback, and we hope to welcome you back in the future.

Customer review rating 4.5/5

Megumi N. Families - Confirmed reviews ALL

My children really enjoyed the stay, the pool, the comfortable room, the public bath and the craft experience.

Thank you for your wonderful feedback! We're delighted to hear that your children enjoyed the pool, comfortable room, public bath, and craft experience. We hope to welcome you and your family again soon.

Customer review rating 4.5/5

Alban L. Families - Confirmed reviews ALL

only need to improve on the quality of pillow to score a perfect 10

Thank you very much for your feedback. We appreciate your comment regarding the pillow quality and will share it with our team for improvement. We hope to welcome you again for an even more comfortable stay.

Other web-users rate our hotel

  • 789 reviews 6.7/10 Location
  • 1,962 reviews 7.2/10 Room
  • 1,820 reviews 6.1/10 Service
  • 66 reviews 3.2/10 WiFi
  • 1,851 reviews 6.7/10 Amenities
  • 1,502 reviews 8.5/10 Pool
  • 918 reviews 8/10 Value
  • 814 reviews 8.2/10 Breakfast

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