Grand Mercure Okinawa Cape Zanpa Resort 5 stars

Customer review rating (ALL Rating) 3.9/5 405 reviews

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Description

Hotel extras

Embark on a new journey of the senses through unique local experiences in Okinawa.

Our accommodation(s)

Hotel location

Grand Mercure Okinawa Cape Zanpa Resort

1575, Uza, Nakagamigun Yomitanson
9040328 OKINAWA
Japan

GPS:26.43536, 127.7183

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  405 reviews

Hotel stuff are warm, helpful and friendly. Especially the morning stuff, there is a senior lady who helped at the breakfast, she was nice and kind. When my son spilled his soup, she came to help with a smile without any complaints. She was super!

Customer review rating 5.0/5

Nina C. Families - Confirmed reviews ALL

Our first night was right below the high school students who came to hotel for conference/seminars I think. They were yelling, stamping tho floor all night; they were super excited and had so much fun to themselves. I couldn’t sleep at all for the whole night and actually got pretty traumatized. I then went down to the receptionist the next morning, the receptionist was helpful and helped change our room as we had 2 more nights to go. The hotel stuff was very good and helpful overall. Maybe in the future, the hotel can avoid to give the rooms that are right below the students to the regular customers? That is just my suggestion. Otherwise, our experience staying at your hotel was wonderful, the water-related facilities are superb! Is it possible in the future that there can be an indoors pool and sauna in case of bad weather, so the guests have somewhere to go. Thanks and we love your hotel!

Wonderful stays

Customer review rating 5.0/5

Ir… Families - Confirmed reviews ALL

We stayed for 4 nights and it was wonderful, the water was hot enough and the beds are firm and the room was nice and clean. Some of the water sports were included with the hotel, it was a plus.

Overall good experience

Customer review rating 4.0/5

C Families - Confirmed reviews ALL

We very much appreciated the newly designed outdoor pool and slides. On our 1st day it was very crowded, most likely as guest were staying for a long weekend over the public holiday. The breakfast had an huge selection, however area waiting time was substantial and we did not get the online queuing app installed, so had to walk down for a number every morning which was quite annoying. Overall the hotels needs to create add .space to prevent 30-40 min queues for breakfast, which I have never seen at any other hotel before. communiation with reception was sometimes a challenge due to a very limited understanding of English. The reception staff was however doing an utmost effort to help, once they understood the issue.

Over priced, out dated, chaos

Customer review rating 0.5/5

Ryan Couples - Confirmed reviews ALL

The website needs to be updated to reflect that this hotel is old and rundown, with zero to no service and too many undisciplined kids to count. Would never recommend this hotel.

Excellent pool

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Check-in experience was very disappointing as we waited in line for 45 minutes. I even checked in online before hand and still had to wait. Our room that we stayed (Okinawa style) showed many signs of wear and tear and was moderately dusty. However, the pool and water slides were excellent. Nice free snack and beverage area.

Other web-users rate our hotel

  • 429 reviews 6.3/10 Location
  • 917 reviews 7/10 Room
  • 742 reviews 6/10 Service
  • 36 reviews 2/10 WiFi
  • 718 reviews 7.4/10 Food
  • 617 reviews 6.3/10 Amenities
  • 482 reviews 8.3/10 Pool
  • 428 reviews 8/10 Breakfast

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