Grand Mercure Okinawa Cape Zanpa Resort 5 stars

Customer review rating (ALL Rating) 3.9/5 341 reviews

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Grand Mercure Okinawa Cape Zanpa Resort - Image 1
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1575, Uza, Nakagamigun Yomitanson, 9040328 OKINAWA, Japan

Description

Our accommodation(s)

Hotel location

Grand Mercure Okinawa Cape Zanpa Resort

1575, Uza, Nakagamigun Yomitanson
9040328 OKINAWA
Japan

GPS:26.43536, 127.7183

Telephone
Fax +81 98-958-3970

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  341 reviews

Over my expectation

Customer review rating 4.0/5

Ho K. S. Families - Confirmed reviews ALL

Enjoy the pool, slides, facilities, and all-you-can-drink!!

Kids friendly and unbeatable breakfast

Customer review rating 5.0/5

Van W. Families - Confirmed reviews ALL

Our family spent 2 nights at Grand Mercure and had a really wonderful experience. The pools and water slides were really fun and kids loved them so much. High quality buffet breakfast with variety of foods. Definitely we will come back again!

good stay

Customer review rating 4.0/5

K Families - Confirmed reviews ALL

the buffet is really good. recommended the all inclusive package the wi-fi is terrible though, could not connect on either of our phones.

Thank you for choosing and staying our hotel at this time. We appreciate your review of our hotel! I’d like to use your comment as a reference. We will continue our effort to provide the best service for our guests. We hope to see you again very soon. Best regards, 宿泊予約係 Reservation Desk

No member exclusive counter

Customer review rating 3.0/5

Swing Families - Confirmed reviews ALL

This is second Mercure Resort I stayed which after rebrand since April 1 2024. Because the day I arrived was a weekend, a lot people were waiting to check in, but there were not any Member Exclusive Counter. After asked the duty staff, he only can said “please wait a moment”. Obviously, the language of serious of the rebrand Mercure Resort still is an issue, the staff only can speak poor English to foreign tourists. When they realized you are not Japanese, they only pass a simple paper of introduction of the resort in English and skip to said anything with you until the next Japanese client. Lounge in lobby can be used by any residences also included the client who came to use the swimming facilities. Breakfast need to wait approximately 30 minutes when you arrived the restaurant at 07:00…. A/C in the room only the level of fans can be adjusted, unable to control the temperature…I have to said, that is really not a comfortable temperature when you stay in this room. The humidity is alway about 65~75%, too high. I will continue to try other Mercure Resort in other places of Japan, but I think I won’t suggest this one. By the way, the status points are also calculated wrong number and I have to claim again.

Thank you for taking the time to tell us about your experience at the Grand Mercure Okinawa Cape Zanpa Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, 宿泊予約係 Reservation Desk

not worth for the price

Customer review rating 1.0/5

Kaye Families - Confirmed reviews ALL

First of all, this is a renovated hotel but some of the points are very important for you to take note. First, very bad air conditioning as we cannot adjust the temperature at all, it seems we all sweating including our babies when sleeping. Second, there is no wardrobe in such a big room so we find nowhere to put our stuff in. Third, it’s a new hotel with many guests living in, often to have long queue for the breakfast time such as 40mins.. and also waiting for the lift to go down/go up… The pool is great but many guests to stay in during summer holidays, we found it is super crowd and not comfy to stay for our holidays, also it’s not worth we pay for such high amount of budget for your hotel with no good services… we do find better one with a lower cost for another night which make us feel more comfortable and happier. But one good thing to note is we can enjoy the water sports such as aqua bike and kayak for free which make us feel better.

Thank you for taking the time to tell us about your experience at the Grand Mercure Okinawa Cape Zanpa Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At our hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, 宿泊予約係 Reservation Desk

Other web-users rate our hotel

  • 404 reviews 6.4/10 Location
  • 863 reviews 7.1/10 Room
  • 672 reviews 5.9/10 Service
  • 32 reviews 2/10 WiFi
  • 554 reviews 6.4/10 Amenities
  • 406 reviews 7.8/10 Pool
  • 402 reviews 8.3/10 Breakfast
  • 380 reviews 7.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.