Grand Mercure Okinawa Cape Zanpa Resort 5 stars

Customer review rating (ALL Rating) 3.9/5 507 reviews

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Grand Mercure Okinawa Cape Zanpa Resort - Image 1
Grand Mercure Okinawa Cape Zanpa Resort - Image 2
Grand Mercure Okinawa Cape Zanpa Resort - Image 3
Grand Mercure Okinawa Cape Zanpa Resort - Image 4
1575, Uza, Nakagamigun Yomitanson, 9040328 OKINAWA, Japan

Description

Hotel extras

  • Set in an ideal location for coastal walks and cycling, with spectacular views at sunset.

  • A buffet restaurant that offers a fresh, seasonal menu, including Japanese and Western foods.

  • Evening socials and nightcaps in the lounge daily, plus self-service beer and soft drinks.

  • Modern pool with three unique water slides, a lazy river, and a tranquil adults-only area.

  • Host meetings and events, including banquets for up to 600, in one of our 8 meeting rooms.

Our accommodation(s)

Hotel location

Grand Mercure Okinawa Cape Zanpa Resort

1575, Uza, Nakagamigun Yomitanson
9040328 OKINAWA
Japan

GPS:26.43536, 127.7183

Telephone
Fax +81 98-958-3970

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  507 reviews

Customer review rating 5.0/5

Chokey L. Couples - Confirmed reviews ALL

Having the ALL Platinum Membership and free upgrade of room, we could enjoy the most of the hotel including the pool and the adventurous slides, the onsen, the free flow of drinks and snacks etc. It has been the greatest moment to us in our entire trip in Okinawa, except a pity of the weather. Will definitely come again if visiting Okinawa again in the near future!

Thank you very much for staying at Grand Mercure Okinawa Zanpamisaki Resort. We are also very grateful for your review and high rating. Thank you very much. We are very happy to hear that you were satisfied with your stay. There are still many areas that need improvement, but we will take the opinions of each and every customer seriously and strive to improve our services in the future. All our staff look forward to welcoming you back to stay with us again. GRAND　MERCURE OKINAWA CAPE ZANPA RESORT Accommodation Reservation Department

Customer review rating 1.0/5

Meegyung J. Families - Confirmed reviews ALL

나는 체크인이 1시간 넘게 걸렸고 체크아웃은 30분 넘게 걸렸다. 투숙전 메일로 추가인원 문의만 했는데 2인 요금을 추가해놓고 스윗나잇업그레이드 사용관련해서 숙지하지못하여 객실요금 확인때문에 시간이 많이걸렸다. (실제2박요금이 56000엔 가량이었는데 7만엔이상 내라고 실랑이를 했다. 추후확인해보니 내말이 맞았다) 심지어 체크인이 너무 힘들어 체크아웃도 오래걸릴까봐 당일 밤에 미리 직원에게 숙박요금을 재차 확인해두었고 미리 결제한다고 했으나 체크아웃 날 메모를 남겨두겠다고 했고 오래 걸리지 않을 거라는 말을 믿고 진행한 것을 후회한다. 체크아웃때 처음보는 직원 한명 뿐이었으며 메모는 안 남겨 있어서 스윗 나잇 어워드 사용분에 대한 객실 요금을 내가 다시 확인해줘야 했다. 나는 예약시 받은 메일을 다시 찾아서 보여 주며 설명했고 한참 기다렸다. 불쾌한 경험이었다. 아침 8시부터 미리 설명받지못한 공사소음때문에 일찍부터 잠을 설쳤다. 호텔에 소음으로 귀마개 대여 문의했으나 구비해두지 않았다. 능숙하지못한 체크인아웃때문에 투숙이 괜찮았는지 피드백도 묻지않았다.

Customer review rating 4.0/5

Kanako A. Families - Confirmed reviews ALL

全体的には、快適に過ごすことが出来ました。ディナーのブッフェは、時間制限がなくて良かったです。 改善要望点 ・卓球のラケットは剥がれているものが多く、使いにくかった。 ・大浴場に、タオルが無いのが不便だった。無いなら、チェックインの際に、伝えて欲しい。 ・昨年もだったが、チェックインに時間かかりすぎ。 ・せっかくのスイートルームだったのに、窓ガラスが汚かった。 ・売店があったら、もっと良い。お土産屋も、開店時間が短すぎ。

この度はグランドメルキュール沖縄残波岬リゾートをご利用いただき誠にありがとうございました。 また、クチコミへのご投稿、全体的にご満足頂けたご様子に私共も大変嬉しく思っております。 卓球のラケットは早急に点検の上、補修いたしました。その他まだまだ改善が必要な点も多々ございますが、お客様おひとりおひとりのご意見を真摯に受け止め今後のサービス改善に努めてまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 グランドメルキュール沖縄残波岬リゾート 宿泊予約担当

Customer review rating 3.5/5

Malcolm N. Families - Confirmed reviews ALL

We loves the idea of the social hours but the 9pm - 11pm session should be adults only as it was complete chaos with children running amok.

Thank you very much for sharing your valuable comments and feedback regarding your stay at our hotel. We will continue to improve our services based on your comments and feedback so that you can relax and unwind. We look forward to welcoming you back again. Grand Mercure Okinawa Zanpa Misaki Resort Reservations Team

Customer review rating 3.5/5

Tomoyuki O. Families - Confirmed reviews ALL

悪天が続き勿体ない旅行だった。 初日、飛行機の到着が遅れ、ホテル着予想が遅れた。事前にレストランを予約していたため、レストランに電話するも、全然繋がらず苦労。 ホテルの従業員の方々の挨拶がまばらなことは残念。 設備はまあまあ。

このたびは、ご滞在に当ホテルをお選びいただき誠にありがとうございます。 ご到着時のご連絡がつながりにくかったとのこと、ご不便をおかけし誠に申し訳ございませんでした。また、スタッフの対応にばらつきがあった点につきましても、今後の改善に向けて真摯に受け止めてまいります。 あいにくのお天気の中ではありましたが、ご滞在の一部でもお楽しみいただけておりましたら幸いです。 貴重なご意見をお寄せいただき、誠にありがとうございました。 グランドメルキュール沖縄残波岬リゾート 宿泊予約担当

Other web-users rate our hotel

  • 480 reviews 6.5/10 Location
  • 1,061 reviews 7.4/10 Room
  • 869 reviews 6.3/10 Service
  • 40 reviews 3.1/10 WiFi
  • 774 reviews 6.8/10 Amenities
  • 615 reviews 8.2/10 Pool
  • 499 reviews 8.1/10 Value
  • 464 reviews 8.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.