Sofitel Kuala Lumpur Damansara 5 stars

Customer review rating (ALL Rating) 4.4/5 2,164 reviews

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No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur, 50490 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Four exquisite food & beverage outlets that blends local flavours with French gastronomy.

  • A comprehensive meeting rooms and ballroom with state-of-the-art facilities.

  • 5 minutes' walk to Pusat Bandar Damansara MRT Station with close proximity to KL Sentral.

  • A luxurious 5-star hotel in one of the most affluent neighborhoods in KL, Damansara Heights.

  • Home to the country's first luxury hotel with a spa that offers hammam by Sofitel Spa.

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Hotel location

Sofitel Kuala Lumpur Damansara

No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur
50490 KUALA LUMPUR
Malaysia

GPS:3.14675, 101.661444

Telephone
Fax +60 3-2720 6618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,164 reviews

TripAdvisor Rating  4.5/5  1,791 reviews

Certificate of excellence 2025

Service Gaps Overshadow an Otherwise Acceptable Stay at Sofitel Kuala Lumpur

TripAdvisor rating 2.0/5

Theveena TripAdvisor review

I am an Accor Gold and Accor Plus member and had a last minute two night stay at Sofitel Kuala Lumpur from 22 to 24 January. Overall, the stay was acceptable, however the service standards throughout were well below expectations for a five star Accor property. Check in was at around 7pm after work and the hotel was not busy. The staff member assisting us showed no eye contact, provided no greeting, and only confirmed the room rate, length of stay, and payment method before handing over the key cards. There was no explanation on room type or upgrades, breakfast location and timing, welcome drink entitlement, or any general orientation. This was disappointing and not aligned with Accor brand standards. Upon entering the room, we found a welcome platter of chocolates with a note addressed to a previous guest, Mr Loh. This is a serious oversight and understandably raises concerns about room readiness and attention to detail, including whether proper checks were conducted before assigning the room to a new guest. The following morning, I informed the reservations desk and requested that the platter and note be removed. When we returned several hours later, the room had been serviced but the platter and note were still there. I reported this again in the evening before heading out, received an apology, and was told it would be handled immediately. When we returned later that night, the platter was still untouched. It was only removed when I personally asked the room service staff while receiving our order. This repeated inaction over such a simple request was frustrating and concerning. As a result, we had to rely on the Accor app to confirm our membership benefits and welcome drink entitlement, which should have been clearly communicated at check in. This is the first time I have experienced this level of service inconsistency at an Accor hotel, despite staying at many Accor properties globally. Service issues also extended to breakfast. On the first morning at approximately 7.20am, we ordered two lattes, one arrived hot and the other was fridge cold. The egg station was unattended until a Caucasian guest arrived. When we informed a supervising staff member that one coffee was cold, she acknowledged us but delegated the issue to a junior staff member without addressing it herself. Many food platters were empty and were not refilled during the hour we were there. Several staff members were seen standing together and chatting near the coffee area until the manager arrived and instructed them to attend to guests. The same pattern repeated on the second morning. While the coffee and egg station were properly handled, food refilling remained poor and staff attentiveness only improved after the manager intervened. The only consistently positive service experiences during our stay were from the doormen and the Le Bar team, who were professional and welcoming. I hope the hotel management takes this feedback seriously. Recent reviews suggest similar service issues, and our experience indicates these are not isolated incidents. Improvements in basic service delivery, accountability, and guest handling would go a long way in restoring confidence in the Sofitel brand at this property.

Love the facilities but not the staff feels like 3 stars hotel service

TripAdvisor rating 1.0/5

travluxuryaddicted_ TripAdvisor review

I had high expectations based on my excellent experiences at Sofitel Bangkok and Bali. In reality, it did not meet my expectations at all. Check-in was very slow, and it was unclear what was required and nothing was explained. There was no room upgrade on the first day. There was no explanation about breakfast/hotel credit, etc. or the hotel facilities. The room was decent, the facilities were okay, and there was a turndown service. On the second day, the room was upgraded and felt much better than before. Three times dinner at the Nizza restaurant were nothing but a huge disappointment. We waited for our food for 1-2 hours. It was very embarrassing for a 5-star hotel to take 1-2 hours to prepare food, and the manager asked for my understanding without offering any compensation! It was really embarrassing. Never eat at this restaurant. I came back three times to make sure whether the service standard was really like this or not. And it turned out to be true, the service did not reflect a 5-star hotel at all. Also the QUALITY SUCKS, they give me mash potato the taste sour ( feels like their cream was expired) -> but they tell me they pour vinegar on it..... must be joking, no competence for cooking and no followup action either Breakfast was chaotic, the food selection was very limited, the staff were unhelpful, and worst of all, the quality was poor. This is the worst breakfast I've ever had in my entire life staying at a hotel. Even 3/4-star hotels are much better than this one. They really need to improve because I guarantee you will be disappointed with the QUALITY. The hotel's location is quite strategic, though a bit far from the city center. There's the DC Mall and Pavilion Hotel (quite difficult for strollers and wheelchairs). There's not much to do around the hotel area. During checkout, Mr. Jet assisted me, and he was very helpful and clearly knew what he was doing. Until now, I have not received any feedbacks satisfaction which is after stay it will be sent to the email. No wonder what they provide is of very poor quality, the only difference being the facilities and rooms, which are quite good. It is unfortunate that Sofitel KL has damaged the image of the Sofitel brand, which I used to be proud to recommend to my family and colleagues.

Customer review rating 0.5/5

Yee W. Friends - Confirmed reviews ALL

My stay was extremely disappointing and fell far below the standards expected of a Sofitel property. To begin with, the welcome amenity was never provided, despite it being an expected part of the stay. I personally raised this issue with the front desk three separate times, yet no action was taken and no follow-up was provided. Being repeatedly ignored after multiple complaints reflects a serious failure in service execution, internal communication, and basic respect for guests. More concerning, however, was the condition of the room hygiene. The pillows clearly had not been cleaned and had a strong, unpleasant sweat odor, which is entirely unacceptable for a hotel of this category. This is not merely an inconvenience but a fundamental hygiene issue that significantly impacted my comfort and ability to rest. Overall, the lack of accountability, poor service response, and unacceptable cleanliness standards are completely inconsistent with the Sofitel brand and Accor’s stated service values. This was not a minor oversight, but rather a systemic service and management failure. I sincerely hope senior management takes this feedback seriously and implements meaningful corrective action.

Customer review rating 4.5/5

Ahmed E. Families - Confirmed reviews ALL

Luxury, Flawless experience with high attention to details .. Room cleanliness, equipments and overall quality. Breakfast diversity could be improved to be closer to western/international taste.

Customer review rating 4.0/5

Le-on J. T. Couples - Confirmed reviews ALL

Not perfect but a comfortable stay. Location was convenient, though service and maintenance issues exist.

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