Grand Mercure Danang 5 stars

Customer review rating (ALL Rating) 4.7/5 383 reviews

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Description

Hotel extras

  • Grand Mercure Danang provides authentic cultural experiences that connect guests to the locale

  • Discover our 3 restaurants with International, Vietnamese and Chinese cuisine.

  • Enjoy the blissful pampering of our world-class Karma Spa and state-of-the-art fitness center

  • Unwind at the Privilege Lounge with unparalleled view

  • 5 meeting rooms feature generous natural lighting and a 433 m² Grand Ballroom

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Grand Mercure Danang

Lot A1 Zone of the Villas of, Green Island, Hoa Cuong Ward
84511 Danang
Vietnam

GPS:16.048371, 108.227005

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  383 reviews

Customer review rating 5.0/5

Cam P. T. T. Families - Confirmed reviews ALL

Dear Cam P. T. T., We very much appreciate your comments regarding your stay at the Grand Mercure Danang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Truong Quoc Dung (Mr.) Guest Relation Officer

Customer review rating 5.0/5

Thu L. M. Families - Confirmed reviews ALL

Dear Thu L. M., We very much appreciate your comments regarding your stay at the Grand Mercure Danang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mai Trang Guest Relation Manager

Customer review rating 5.0/5

Giang T. L. Families - Confirmed reviews ALL

Dear Giang T. L., We very much appreciate your comments regarding your stay at the Grand Mercure Danang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mai Trang Guest Relation Manager

Customer review rating 5.0/5

Y D. H. Solo - Confirmed reviews ALL

Dear Y D. H., We very much appreciate your comments regarding your stay at the Grand Mercure Danang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Truong Quoc Dung (Mr.) Guest Relation Officer

Customer review rating 2.0/5

Jean P. L. C. Families - Confirmed reviews ALL

Dear Mr. Jean P. L. C., Thank you for taking the time to share your detailed feedback. We are truly sorry to learn that several aspects of your stay fell short of your expectations. First and foremost, I sincerely apologize for the unwelcoming arrival experience you encountered. We understand that first impressions are important, and we regret that your stay began on such a disappointing note. In addition, we regret the breakfast experience and the confusion and lack of coordination during your check-out process. This is not the level of service we aim to provide, and we will address this matter with the team to improve communication, efficiency, and guest care. Please be assured that your feedback has been taken seriously and will be used as a valuable training opportunity for our team. We appreciate your honesty, as it helps us identify areas where we need to improve. Once again, please accept our sincere apologies for the inconveniences and disappointment caused during your stay. While we understand your frustration, we hope to have the opportunity to regain your trust and provide you with a much better experience in the future. Sincerely, Mai Trang Guest Relation Manager

Other web-users rate our hotel

  • 234 reviews 8.6/10 Location
  • 391 reviews 9/10 Room
  • 526 reviews 9.5/10 Service
  • 9 reviews 5.6/10 WiFi
  • 174 reviews 9.1/10 Food
  • 168 reviews 9.6/10 Breakfast
  • 135 reviews 8.4/10 Cleanliness
  • 33 reviews 9.4/10 Bar

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