Pullman Jakarta Central Park 5 stars

Customer review rating (ALL Rating) 4.6/5 1,919 reviews

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Pullman Jakarta Central Park - Image 1
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Podomoro City, Jl. Let. Jend S Parman Kav 28, Jakarta Barat, 11470 JAKARTA, Indonesia

Description

Hotel extras

  • Part museum, part art gallery : distinctive, industrial, raw

  • Near the airport and next to Central Park Mall

  • Ballroom welcoming up to 5,000 guests for conventions & exhibitions

  • The first and the only 5-star hotel in West Jakarta

  • Awarded as Best City Hotel & Best Wedding Hotel Indonesia from Asia Pacific Hotel Awards 2017

Our accommodation(s)

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Hotel location

Pullman Jakarta Central Park

Podomoro City, Jl. Let. Jend S Parman Kav 28, Jakarta Barat
11470 JAKARTA
Indonesia

GPS:-6.17646, 106.790028

Telephone
Fax +62 21 29200099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

COLLAGE ALL DAY DINING

International All-Day Dining with modern style and cutting-edge design offering vibrant gourmet experiences through a scrumptious line-up of dishes in buffet or a la carte for breakfast, lunch, dinner, and weekend brunch.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,919 reviews

TripAdvisor Rating  4.5/5  4,252 reviews

Customer review rating 4.0/5

Adam R. Families - Confirmed reviews ALL

Some feedback - the only negative thing I can think of is your air conditioning. It is useless. I called your staff to come and help and still it was bad. If you select 24, it should go to 24. It is on 20, and after many hours it only rises to 21. Then even after waiting overnight, it only rises to 21.5. It shouldn't take 3 days to rise from 20 to 24 if I want it at 24. It should take 15-30 mins. Clearly all your air conditioners are useless. Please get this problem fixed. But I am sure you already know about a big issue like this. Also, fix your booking process. After emailing you, it goes to 50 different people. Many of them don't work at your hotel anymore. So I get all these undeliverable email notices come back to me, as those emails are shut down. Then, after emailing with your staff a few times about the price, they just stopped responding.

Customer review rating 4.5/5

Faisal A. Solo - Confirmed reviews ALL

I always have a good experience at the Pullman Jakarta Central Park.

Dear Mr. A., We very much appreciate you have shared your experience following your recent stay at Pullman Jakarta Central Park. It is always a big pleasure to learn that our guest had a pleasant stay with us, which is our ultimate goal. I will share the elements of your experience with our team. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve our quality of service. At Pullman Jakarta Central Park, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we do look forward to welcoming you again soon at Pullman Jakarta Central Park. Regards, Diana Afriza Asst. Guest Experience Manager

Customer review rating 4.5/5

Ricky M. Families - Confirmed reviews ALL

We had a great stay at Pullman Central Park celebrating our child’s birthday. The birthday decorations were lovely, the amenities were excellent, and we were especially happy with the many kids activities available, which is impressive for a hotel located in the city center. Overall, we were very satisfied and had a memorable experience.

Dear Mr. Ricky M., Thank you for sharing your wonderful feedback. We are delighted to hear that your family had a memorable stay with us and that your child’s birthday celebration was enjoyable. It’s great to know that you appreciated the decorations, amenities, and kids’ activities we offer. We look forward to welcoming you and your family back to Pullman Jakarta Central Park for another special experience. Warm regards, Diana Afriza Assistant Guest Experience Manager

Customer review rating 5.0/5

Sylvia W. Families - Confirmed reviews ALL

A lovely place to stay! We enjoyed the well-maintained facilities and every single one of your staff are friendly and efficient. Well done! We would love to stay again.

Dear Ms. Sylvia W., Thank you very much for your wonderful feedback and for rating your stay with us a perfect score. We are delighted to know that you enjoyed our well-maintained facilities and found our team to be friendly and efficient throughout your stay. Your kind words are truly encouraging and will be shared with the entire team as a great source of motivation. It would be our pleasure to welcome you back again to Pullman Jakarta Central Park for another lovely stay. Warm regards, Diana Afriza Assistant Guest Experience Manager

Customer review rating 4.0/5

Ario W. Families - Confirmed reviews ALL

Customer service was spot on — very responsive and helpful throughout our stay. Breakfast options were very good, and the team did a great job accommodating our big family group (3 adults, 2 babies, and 2 nannies). Overall a smooth and pleasant stay, my wife was very happy. Would definitely come back. During our stay, our baby boy fell sick, and the staff were very helpful with hospital recommendations and thoughtful follow-ups, which meant a lot to us.

Dear Mr. Ario W., Thank you very much for taking the time to share such a thoughtful and heartwarming review following your stay at Pullman Jakarta Central Park. We are truly delighted to know that you and your family had a smooth and pleasant stay, and that our team was able to support you well, especially while accommodating your big family group. Your kind words about our customer service and breakfast offerings are greatly appreciated and will be shared with the team as motivation. Most importantly, we sincerely hope your baby boy is now feeling much better. It means a lot to us to know that our team’s assistance, hospital recommendations, and follow-ups could bring some comfort to your family during that moment. Caring for our guests goes beyond the stay itself, and we are glad we could be there when it mattered. We look forward to welcoming you and your family back again in the future. Warm regards, Diana Afriza Assistant Guest Experience Manager

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Other web-users rate our hotel

  • 963 reviews 9.6/10 Location
  • 1,161 reviews 7.6/10 Room
  • 1,634 reviews 9.4/10 Service
  • 10 reviews 5.1/10 WiFi
  • 492 reviews 9.2/10 Food
  • 449 reviews 8.2/10 Cleanliness
  • 434 reviews 9.3/10 Breakfast
  • 349 reviews 6/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.