Dear John, Thank you for taking the time to share your wonderful feedback following your family getaway. We’re delighted to hear that your stay with us helped make your quick vacation even more enjoyable. It’s especially pleasing to know that our team, as well as your arrival and departure experience, made such a positive impression. As a valued ALL – Accor Live Limitless Platinum member, we truly appreciate your continued loyalty and are grateful for your recommendation. We hope to have the pleasure of welcoming you and your family back again soon for another memorable stay. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Dear John, Thank you for taking the time to share your wonderful feedback following your stay with us. We are delighted to hear that you enjoyed our convenient location and found it easy to explore the nearby restaurants, cafés and shopping. It is fantastic to know that you had such a positive experience across all aspects of your stay, from check-in and the accommodation to our cleanliness and team. Your perfect scores and recommendation are truly appreciated. As a valued ALL Accor Gold member, we are especially pleased that you continue to enjoy the benefits of the programme and chose to stay with us. We look forward to welcoming you and your partner back for another enjoyable stay. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Kia Ora Lariza, Thank you so much for your wonderful review and for sharing your experience with us. We are absolutely delighted to hear that you had an unforgettable stay and that you and your family were so happy with your visit. It is lovely to know that our friendly Reception team helped make your stay more comfortable, and that you enjoyed our delicious buffet breakfast. We are also pleased that our EV charging facilities were a convenient addition to your experience. Your perfect scores across all areas are incredibly encouraging for our team, and we truly appreciate your recommendation. I will be sure to share your kind comments with our Reception team, who will be delighted to know they helped make your stay special. Thank you again for choosing to stay with us, Lariza. We look forward to welcoming you and your family back for another memorable visit in the future. Warm regards, Joshua Guest Services Manager

Kia Ora Kylie, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the hotel central, clean, and that our team provided you with excellent service throughout your stay. I’m sorry to hear that the lighting around the mirrors made applying make-up difficult. Your suggestion of an extendable magnifying mirror with dedicated lighting is very helpful, and I will certainly share this feedback with our team for consideration. We appreciate you highlighting this, as these practical details can make a real difference to our guests’ comfort. I’m also sorry for the confusion regarding the conference discount. We understand how disappointing it would be to be advised of a discount and then find that it was no longer available after booking. We will share your feedback with the relevant team to help ensure that promotional information is communicated as clearly and accurately as possible. Thank you again for your constructive feedback and for your continued support as an ALL Accor member. We hope to have the pleasure of welcoming you back and providing an even more comfortable experience next time. Warm regards, Joshua Guest Services Manager

Kia Ora Clare, Thank you so much for taking the time to share such thoughtful feedback following your stay with us. We’re delighted to hear you enjoyed our central location, your clean and comfortable room, and the warm service from our team. We’re sorry that a few details fell short during your stay, particularly the towels and the minibar not being refreshed on your final day. We completely understand how frustrating this would have been, and your comments have been shared with our Housekeeping team so we can improve our attention to these details. We also appreciate your feedback around towel replacement and our sustainability efforts — we’re always looking for ways to make this clearer and more consistent for our guests. Thank you again for your honest feedback, Clare. We truly appreciate your Gold ALL Accor loyalty and hope to have the opportunity to welcome you back to Novotel Christchurch City Centre for an even better stay next time. Kind regards, Joshua Guest Services Manager

Kia Ora Lyn, Thank you so much for your lovely review, and congratulations on your very special 50th Wedding Anniversary! It sounds like you were truly spoilt with such a thoughtful gift from your daughter and son-in-law, and we are delighted that having the adjoining rooms with your family and two little grandsons made the occasion even more memorable. We are so pleased to hear that you enjoyed the comfort of your room, particularly the bed and spacious bathroom, and that our convenient location added to your stay. It is also wonderful to know that our Front Desk team made you feel so welcome and were friendly and helpful throughout your visit. I will certainly pass your kind comments on to the team. I am sorry, however, that the noise from other guests in the hallway disturbed you. We completely understand how disappointing this can be, particularly when you are enjoying a special family occasion and looking forward to a peaceful night's sleep. We appreciate you bringing this to our attention. Thank you again for choosing to celebrate such a wonderful milestone with us. It was a pleasure to be part of your special anniversary, and we hope to have the opportunity to welcome you and your family back again for another memorable stay. Warm regards, Joshua Guest Services Manager

Kia Ora Jane, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed our breakfast and found our team friendly and welcoming. It is wonderful to see your perfect scores for both breakfast and our team, as well as your positive experience with check-in and check-out. We are sorry to hear that some aspects of your room did not fully meet your expectations. In particular, we appreciate your comments regarding the tired furniture and the lighting around the mirror, which we understand can be important when getting ready for the day. Your feedback has been noted and will be shared with the relevant teams as we continue to look for opportunities to improve. We also appreciate your comment regarding ease of access. We understand how important convenient access is, particularly when travelling for business, and will ensure this feedback is passed on for consideration. Thank you again for your valuable feedback and for your continued support of the ALL Accor programme. We hope to have the pleasure of welcoming you back and providing an even more comfortable stay next time. Warm regards, Joshua Guest Services Manager

Kia Ora Julie, Thank you for your wonderful review and for sharing your experience with us. We are delighted to hear that you found our central location convenient for your business trip, particularly with the Convention Centre nearby, and that you enjoyed the comfort of your bed and the layout of your room. It is fantastic to see your perfect scores for your arrival, accommodation, cleanliness, and our team. Your kind feedback is greatly appreciated, and I will be sure to share it with the team. We also note your comments regarding your departure experience and your feedback around the towels. We appreciate you taking the time to share this, and we will ensure your comments are passed on to the relevant team for review. Thank you again for choosing Novotel Christchurch City Centre, Julie. We hope to have the pleasure of welcoming you back on your next visit to Christchurch. Warm regards, Joshua Guest Services Manager

Kia Ora Satupaitea, Thank you for sharing your lovely feedback following your recent stay with us. We are delighted to hear that you enjoyed a comfortable stay and appreciated our central location, comfortable rooms, and the warm service from our team. Knowing that you would recommend Novotel to others is a wonderful compliment, and we truly appreciate your confidence in us. We are also pleased to see your excellent scores across your stay, including your booking experience, cleanliness, dining, in-room dining, Wi-Fi, and our sustainability initiatives. It is particularly rewarding to know that you felt well recognised as an ALL Accor member. Your continued loyalty means a great deal to us, and we sincerely thank you for choosing Novotel. We look forward to welcoming you back on your next visit and making your future stays just as comfortable and enjoyable. Warmest regards, Joshua Guest Services Manager

Kia Ora Olivia, Thank you for taking the time to share such detailed feedback following your recent stay with us. We are pleased to hear that you enjoyed our convenient location near the Convention Centre, the comfort of your bed, our quiet environment, helpful team, and breakfast buffet. That said, we are sorry that your accommodation did not provide the level of comfort and convenience you were expecting. We appreciate your comments regarding the room layout, mirror lighting, drinking water, bathroom amenities, the location of the kettle, and the availability of power points at the desk. These are all valuable observations, particularly for guests travelling on business, and I will ensure your feedback is shared with the relevant teams for consideration. We are also sorry for the frustration regarding your towel. We appreciate you following the instructions provided and understand why it would be disappointing to see the towel replaced despite your intention to reuse it. Your comments are helpful as we continue to improve how we communicate and deliver our sustainability initiatives. Thank you again for your honest and constructive feedback, Olivia. We hope to have the opportunity to welcome you back and provide a stay that better meets your expectations. Warm regards, Novotel Cathedral Square

Kia Ora Poh L., Thank you very much for sharing your lovely feedback following your recent stay with us. We are delighted to know that you enjoyed your visit and found our hotel to be conveniently located, making it easy for you to explore the surrounding area on foot. It is also wonderful to hear that you appreciated the cleanliness of the hotel and the courtesy of our team. We are particularly pleased that you found your room spacious and comfortable, with the double beds providing ample space for a relaxing stay. Although your visit was only for one night, we are so happy to hear that you had an enjoyable experience. Your kind comments and excellent ratings are a great encouragement to our entire team. We truly appreciate your continued support as an ALL Accor member and your generous recommendation. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back for a longer and equally enjoyable stay in the future. Warm regards, Joshua Guest Services Manager

Dear Nicole, Thank you for taking the time to share your lovely feedback following your family stay with us. We’re delighted to hear that you enjoyed our convenient location, comfortable rooms, and especially the warm service from our team. We’re also pleased that we were able to resolve the shower connection issue promptly during your stay. We always want our guests to feel well looked after, and it’s wonderful to know our team was able to assist straight away. Thank you for choosing to stay with us and for your continued loyalty as an ALL member. We truly appreciate your recommendation and hope to have the pleasure of welcoming you and your family back again soon. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Kia ora Keppel, Thank you very much for taking the time to share your wonderful feedback following your recent business stay with us. We are delighted to hear that you found your stay very comfortable and enjoyed our friendly service, well-appointed room and facilities. It is especially pleasing to know that you enjoyed our breakfast and dining experience, and that our team made you feel well looked after throughout your visit. Your kind comments regarding our team, cleanliness, Wi-Fi, and smooth arrival and departure are greatly appreciated. Feedback such as yours is a wonderful encouragement to our colleagues, who take great pride in providing a welcoming and enjoyable experience for our guests. Thank you once again for choosing to stay with us. We truly appreciate your recommendation and look forward to welcoming you back on your next visit. Warm regards, Joshua Guest Services Manager

Kia Ora Sarah, Thank you so much for your wonderful 100/100 review and for taking the time to share such lovely feedback with us. It is fantastic to hear that you enjoyed your stay and, in particular, that our team made you feel so welcomed. Your kind words about our service and hospitality mean a great deal to us, as creating a warm and memorable experience for our guests is something we truly value. We are also delighted to know that you enjoyed your overall experience, from arrival and accommodation through to breakfast and departure. It is wonderful to see that every aspect of your stay met your expectations, and we are especially grateful for your perfect recommendation. Thank you again for choosing Novotel and for your continued support as an ALL – Accor Live Limitless member. We look forward to welcoming you and your family back again in the future and creating another exceptional stay for you. Warmest regards, Joshua Guest Services Manager

Kia Ora Wanrada, Thank you so much for your wonderful feedback and for sharing your experience with us. We’re absolutely delighted to hear that you had such a fantastic family stay and that you enjoyed our services across the hotel. It’s especially lovely to know that our reception, bar, parking and breakfast all contributed to such a positive experience. Our team will be thrilled to hear your kind words, and your 10/10 recommendation and perfect scores are truly appreciated. We’re also grateful for your feedback on the WiFi and will keep this in mind as we continue looking for ways to improve our guests’ experience. Thank you again for choosing to stay with us, Wanrada. It was a pleasure having you and your family with us, and we hope to have the opportunity to welcome you back again soon. Ngā mihi nui, Joshua Guest Services Manager

Kia Ora Rachel, Thank you so much for your wonderful 100/100 review and for sharing such lovely feedback following your stay with us. It is fantastic to hear that you had an amazing experience and that our team made you feel so warmly welcomed. Your kind words about our staff being knowledgeable, warm and friendly are particularly appreciated. Knowing that every member of the team made a positive impression on you is incredibly rewarding, and I will be delighted to share your feedback with everyone. It is also wonderful to hear that you enjoyed the cleanliness, comfort and convenient location of the hotel, as well as your breakfast and the service provided throughout your stay. We are especially pleased that you felt well recognised as an ALL Accor member and appreciated our sustainability initiatives, including our local and seasonal food offerings and efforts to reduce single-use plastics. Thank you again for your generous recommendation and for choosing Novotel. We truly appreciate your loyalty and hope to have the pleasure of welcoming you back again very soon. Warmest regards, Joshua Guest Services Manager