Novotel London Tower Bridge 4 stars

Customer review rating (ALL Rating) 4.6/5 1,926 reviews

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10 Pepys Street, EC3N 2NR LONDON, United Kingdom

Description

Hotel extras

  • Experience the captivating ambiance of our location, as seen in Disney's 'Secret Invasion'!

  • Close to central London transport links

  • Contemporary onsite bar and restaurant

  • Wellness facilities including a fully-equipped gym, steam room and sauna

  • 6 flexible meeting and events rooms and a dedicated team to help

Our accommodation(s)

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Hotel location

Novotel London Tower Bridge

10 Pepys Street
EC3N 2NR LONDON
United Kingdom

GPS:51.510794, -0.077606

Telephone
Fax +44 20 7265 6060

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN AND BAR

Eat, Drink and unwind morning, noon and night at the Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also includes actual honey collected from a hive on the hotels roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,926 reviews

Customer review rating 4.0/5

Anthony W. Couples - Confirmed reviews ALL

Had requested in my booking for an 11:00 am check in that was offered as part of booking flow and planned for this , only to find that the room in fact wasn’t ready and would not be for some hours. The staff were however friendly and acknowledged the unmet expectation . My “upgraded room” was one of the smallest on the floor - not sure of the bonafides of the “upgrade”. Hotel had all the practical facilities required and is in close proximity to a number of eateries , pubs and the of course London Metro.

Thank you for your feedback regarding your recent stay with us. I appreciate your positive remarks about our friendly staff and the convenient location of our hotel. However, I regret to learn that your experience with the early check-in and the room size did not meet your expectations. We strive to prepare rooms for our guests as promptly as possible, but there are instances where this may not be feasible. Regarding the room upgrade, we aim to provide our guests with the best available options, and I apologize if the upgrade did not align with your expectations. Your insights are valuable, and I will ensure they are shared with the team for further consideration. Thank you for choosing Novotel London Tower Bridge, and we hope to welcome you back in the future. Best regards, Novotel London Tower Bridge

Customer review rating 2.0/5

Leendert M. Business - Confirmed reviews ALL

My experience this time was not okay. I had whilst booking asked for a suite higher floor. On arrival I was confronted with the suite on the first floor. All kind of excuses that other people were earlier in their request etc. That can happen but than the hotel should have responded that the request was not possible and give me the chance to reconsider my reservation. Either take another room-type or go somewhere else. Further there was no announcement of ongoing renovation works (replacing door etc) at all ! It was not possible to work concentrated in the room during the day. Not at the moment of booking, neither at check-in. I find that not-done and again, it left me without choice to change. Last, an e-mail which I sent to h3… at 08.58h, to alter my booking was never answered although I asked for a confirmation. All together, this is not custumor friendly and as a regular visitor of the hotel I do expect different

Dear Leendert M., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you experienced concerning your room allocation. While we strive to accommodate all requests, unforeseen circumstances can occasionally arise. I understand that clear communication regarding such matters is essential, and I appreciate your feedback on this point. Additionally, I regret that you were not informed about the ongoing renovations prior to your arrival. We aim to keep our guests informed about any disruptions that may affect their stay, and I apologize for the oversight in this instance. I am also sorry to hear that your email concerning your booking alteration did not receive a response. Timely communication is a priority for us, and I understand how this added to your frustration. We value your loyalty to our hotel and take your comments seriously as we strive to improve our service. Thank you once again for your input, and I hope we can welcome you back in the future under more favorable circumstances. Best regards, Novotel London Tower Bridge

Customer review rating 4.0/5

Caroline H. Business - Confirmed reviews ALL

Good stay in a hotel I have not visited for some time. Comfortable rooms and friendly staff. My only comment is on the room design as I hate the exposed sinks.

Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our rooms comfortable and our staff friendly. We appreciate your thoughts on the room design, and your comments will be taken into consideration for future enhancements. Best regards, Novotel London Tower Bridge

Customer review rating 2.0/5

Adam T. Business - Confirmed reviews ALL

No bath in executive room, gym was tiny, 2 people were in there and there was no room.

Dear Adam T., Thank you for your feedback. We appreciate your comments regarding our location and breakfast. However, we regret that the absence of a bath in your room and the limited space in the gym did not meet your expectations. Kind regards, Novotel London Tower Bridge

Customer review rating 4.5/5

Sylvie A. H. Business - Confirmed reviews ALL

the receptionist was very king to lend me an adaptor, so I could work until my room was ready. Very much appreciated. Also in general all employees were available, kind and helpful. the room was quiet & the bed comfortable: great sleep.

Dear Sylvie A. H., Thank you for your positive feedback. We are delighted to hear that our team was able to assist you and that you enjoyed a comfortable stay. Your kind words will be shared with our staff, as we strive to provide excellent service. Best regards, Novotel London Tower Bridge

Other web-users rate our hotel

  • 1,688 reviews 9.8/10 Location
  • 1,577 reviews 7.9/10 Room
  • 1,709 reviews 9.2/10 Service
  • 21 reviews 6.7/10 WiFi
  • 928 reviews 8.9/10 Breakfast
  • 783 reviews 7.6/10 Comfort
  • 665 reviews 8/10 Cleanliness
  • 14 reviews 9.6/10 Sustainability

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