Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 3.8/5 1,613 reviews

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Novotel Rotorua Lakeside - Image 1
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Lake End, Tutanekai Street, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)

Room

City View King Room with Special Access Bathroom

  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

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Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Telephone
Fax +64 7 347 1888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,613 reviews

TripAdvisor Rating  3.9/5  3,359 reviews

Great location,clean comfortable room with mini fridge and coffee/tea available. Also has a clean modern bathroom. Love!

TripAdvisor rating 5.0/5

Stefhanie5 TripAdvisor review

Great location. Downtown area,lots of restaurants and things to do. Clean secure, great pool and hot minerals. Would recommend this hotel

Customer review rating 0.5/5

M. M. M. A. Families - Confirmed reviews ALL

Rating: 1/10 As an Accor Gold member, my stay was extremely disappointing and fell well below acceptable hospitality standards. At check-in, I was informed by the staff member (Nachiket) that no upgrades were available due to full capacity and that breakfast was included with our booking. However, the initially allocated room (Room 510) was unhygienic, with a strong unpleasant smell, visible stains on the carpet and sofa, and a ball of hair on the carpet. I reported this immediately (within 10 minutes) with photographic evidence. Only then was an upgrade offered, contradicting the earlier claim of full capacity. The second room (Room 402) presented another issue, with an opened and partially used water bottle found in the minibar. While this was acknowledged and removed, it raised further concerns about service standards. A staff member (Connor) later assisted us courteously by providing replacement water, which was appreciated. The most disappointing aspect was the handling of breakfast. Despite being told at check-in that breakfast was included, we were challenged the following morning. Although access was eventually granted, on the subsequent morning my wife was publicly questioned and made to feel uncomfortable and humiliated by Staff Connor before I intervened and paid for breakfast. The issue was never about cost, but about poor communication and lack of professionalism. Overall, the experience highlighted serious shortcomings in housekeeping, internal communication, staff training, and customer service. There was a noticeable lack of hospitality, accountability, and consistency. Given this experience, I see little value in Accor Gold membership, which feels more like a marketing gimmick than a meaningful loyalty benefit. I will be escalating this feedback to Accor directly.

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Rotorua Lakeside. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Rotorua Lakeside

Customer review rating 2.0/5

Ravi P. M. K. Families - Confirmed reviews ALL

I arrived at approximately 2:30 PM and had to wait for about an hour before my room was ready. Despite being a member, the reception team did not inform me about the complimentary parking available in front of the hotel; instead, they attempted to promote paid parking options. Additionally, the breakfast quality requires improvement, particularly in terms of offering more vegetarian choices.

Dear Guest Thank you for sharing your experience. I apologize for the delays you encountered during your check-in, as well as the communication issues regarding parking options. We appreciate your feedback regarding breakfast, particularly the need for enhanced vegetarian selections. Your insights are valuable, and I assure you that we will take them into consideration to improve our services. Thank you for your understanding, and we hope to welcome you back in the future. Best regards, Novotel Rotorua Lakeside

Customer review rating 3.5/5

Stephen G. Families - Confirmed reviews ALL

The check in was chaotic. Although they did recognise and acknowledge. Rooms not ready until after 5.30pm. Rooms were fine, but one was not what we had requested in terms of configuration, which meant someone slept on a sofa bed! We did also try to get the tv in the bar on for a football game. However there was an issue as they lost the remote! I solved by using the remote from my room! Not as good as previous stays I have had at the hotel.

Customer review rating 4.5/5

Shailesh G. Families - Confirmed reviews ALL

Good clean rooms and views and great location.

Dear Guest Thank you for your positive feedback regarding your stay. We are pleased to hear that you enjoyed our clean rooms, beautiful views, and convenient location. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Novotel Rotorua Lakeside

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.