Novotel Southampton 4 stars

Customer review rating (ALL Rating) 4.4/5 842 reviews

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Novotel Southampton - Image 1
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Novotel Southampton - Image 3
Novotel Southampton - Image 4
1 West Quay Road, SO15 1RA SOUTHAMPTON, United Kingdom

Description

Hotel extras

  • City centre location close to Southampton train station and cruise terminals

  • Onsite car park - additional charge

  • Leisure facilities including a gym

  • Family and pet-friendly room options

  • Modern restaurant serving breakfast, lunch and dinner

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with Queen bed + convertible Sofa

Photo out of - Superior Room with Queen bed + convertible Sofa

Enjoy modern decor and ergonomic comfort: Queen bed, en-suite bath or shower, sofa bed, large flexible work area, LCD TV, complimentary high - speed Wi-Fi, hairdryer, iron, laptop safe, minibar, tea/coffee making facilities. Up to 3 persons.

Max. number of persons
3
Area
From 21 m² / 226 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • 32'/81 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Single sofa bed(s)
See availabilities

An experience combining relaxation and focus. Our executive room treats you like a VIP: Free broadband internet, Nespresso coffee machine, bathrobe, slippers and amenities and bottled water. Up to 4 people max 2 adults

Max. number of persons
4
Area
From 21 m² / 226 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • 32'/81 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in roomAdditional charge

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Room with 2 single beds. WIFI, safe, coffee & tea making facilities and bathroom with bath or shower.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Room with 1 double bed. Free WIFI, safe, coffee & tea making facilities and accessible bathroom with bath. Maximum 2 guests.

Max. number of persons
2
Area
From 21 m² / 226 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Room with 1 double bed. Free WIFI, safe, coffee & tea making facilities and accessible bathroom with shower. Maximum 2 guests.

Max. number of persons
2
Area
From 21 m² / 226 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 45 Outlet

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Southampton

1 West Quay Road
SO15 1RA SOUTHAMPTON
United Kingdom

GPS:50.904846, -1.414687

Telephone
Fax +44 23 8022 2158
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 121 rooms
  • 4 rooms for people with reduced mobility
  • 52 family rooms
  • 10 connecting rooms
  • 121 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed

Catering

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

10 Meeting rooms

Well-being

In Balance

  • On site
  • Sauna room
  • On site
  • Outdoor parking
  • Public
  • 200 parking spaces
  • Parking opened 24/7

  • Parking pricing: 14.38 € 12 GBP Per day

Services & equipment

  • Electric car recharging units 7 kVA

Security

  • Parking equipped with lights

Accessibility

  • Accessible parking

BAR

Photo out of - BAR

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening entertainment or relax and unwind.

Bar Type
BAR
Capacity
60
Accessibility
Accessible service
Telephone +44 23 8107 2800

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed

Payment

  • Contactless

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening entertainment or relax and unwind.

Enjoy our lavish buffet breakfast featuring freshly baked pastries, seasonal fruits, a variety of cereals, eggs made to order, savory sausages, and aromatic coffee. Perfect start to your day!

For our guests who wish to maintain their fitness regime, whilst away from home, our well-equipped 'In Balance' Fitness Suite is the perfectly convenient place to train.

Here in Novotel Southampton, we know your Wedding Day is one of the most important days of your life. We are here to make this day, a memory you will never forget! Our wedding hall is versatile in offering a space to suit your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  842 reviews

Customer review rating 5.0/5

Simon G. Couples - Confirmed reviews ALL

Dear Simon, Thank you for your lovely review! We are delighted you enjoyed our location and hope to welcome you back again soon. Best wishes, Kateryna Ilchenko

Customer review rating 5.0/5

Katherine M. Families - Confirmed reviews ALL

Dear Katherine M., Thank you for your fantastic review and perfect score of 10/10! We are delighted to hear that you enjoyed your stay, found our location convenient for the cruise port and were pleased with the cleanliness of our rooms and the friendliness of our team. We hope you had a wonderful cruise and look forward to welcoming you back to Novotel Southampton in the future! Kind regards, Angie

Customer review rating 5.0/5

Angela E. Solo - Confirmed reviews ALL

Dear Angela E., Thank you for your wonderful review and perfect score of 10/10! We are delighted to hear that you enjoyed our hotel, rooms, facilities and the service provided by our team. Your kind feedback is greatly appreciated and will be shared with our staff. We look forward to welcoming you back to Novotel Southampton soon! Kind regards, Angie

Customer review rating 4.5/5

Patricia D. Business - Confirmed reviews ALL

Dear Patricia, Thank you for your lovely feedback. We are delighted to hear that you always receive a warm welcome from our reception team. We look forward to welcoming you back again soon! Best wishes, Kateryna Ilchenko Novotel Southampton

Customer review rating 4.0/5

David S. Families - Confirmed reviews ALL

Dear David S., Thank you for your feedback and for your kind comments about our hotel. We are pleased to hear that you enjoyed your stay and consider us a great hotel for families. We sincerely apologise for the disappointment caused by the swimming pool being unavailable. We understand that a pool can be an important facility for families when choosing a hotel. However, we would like to clarify that the swimming pool has not been advertised or included as part of our hotel facilities. We appreciate your comments and are sorry if this caused any confusion or disappointment during your stay. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you and your family back in the future. Sincerely, Angie

Dear Simon, Thank you for your lovely review! We are delighted you enjoyed our location and hope to welcome you back again soon. Best wishes, Kateryna Ilchenko

Customer review rating 5.0/5

Katherine M. Families - Confirmed reviews ALL

Easy hotel to get to cruise port. Clean, well-appointed rooms and friendly staff.

Dear Katherine M., Thank you for your fantastic review and perfect score of 10/10! We are delighted to hear that you enjoyed your stay, found our location convenient for the cruise port and were pleased with the cleanliness of our rooms and the friendliness of our team. We hope you had a wonderful cruise and look forward to welcoming you back to Novotel Southampton in the future! Kind regards, Angie

Customer review rating 5.0/5

Angela E. Solo - Confirmed reviews ALL

Lovely hotel, lovely rooms, great staff & facilities

Dear Angela E., Thank you for your wonderful review and perfect score of 10/10! We are delighted to hear that you enjoyed our hotel, rooms, facilities and the service provided by our team. Your kind feedback is greatly appreciated and will be shared with our staff. We look forward to welcoming you back to Novotel Southampton soon! Kind regards, Angie

Customer review rating 4.5/5

Patricia D. Business - Confirmed reviews ALL

Always a good welcome from reception

Dear Patricia, Thank you for your lovely feedback. We are delighted to hear that you always receive a warm welcome from our reception team. We look forward to welcoming you back again soon! Best wishes, Kateryna Ilchenko Novotel Southampton

Customer review rating 4.0/5

David S. Families - Confirmed reviews ALL

Great Hotel for families but the swimming pool is out of use and has been for ages this is a massive selling point for families no one could give any progress report

Dear David S., Thank you for your feedback and for your kind comments about our hotel. We are pleased to hear that you enjoyed your stay and consider us a great hotel for families. We sincerely apologise for the disappointment caused by the swimming pool being unavailable. We understand that a pool can be an important facility for families when choosing a hotel. However, we would like to clarify that the swimming pool has not been advertised or included as part of our hotel facilities. We appreciate your comments and are sorry if this caused any confusion or disappointment during your stay. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you and your family back in the future. Sincerely, Angie

Customer review rating 4.0/5

Andrew C. Couples - Confirmed reviews ALL

Easy access to the hotel however parking for disabled drivers was not very clear. On arrival we paid the parking fee, then was told if we were in a disabled bay with blue badge we did not have to pay the fee, we was not offered the refund. Once we had got booked in we was told we could use the bar area until the room was ready, we was impressed with the space and how clean the hotel was and how friendly the bar staff were. It was a bit confusing as to get into the lift as we were not told to use the key card to activate the lift then press the button to get the lift, however it made sense for security reasons.the room was clean and basic but it served us just fine, no issues at all. The bar food was amazing not only was served to a high standard it was generous portions and hot just perfect. The breakfast was a full English or continental with cereal it was also beautiful and plenty of it to start the day. Highly recommend this hotel thank you everyone

Dear Guest, Thank you for your lovely review and for sharing your experience with us. We are delighted to hear that you enjoyed your stay, particularly the cleanliness of the hotel, the friendliness of our bar team, and the quality of our food and breakfast. We appreciate your feedback regarding the disabled parking arrangements and the lift access instructions. We apologise for any confusion caused and will take your comments on board to help us improve our communication with guests. Thank you for recommending our hotel. We hope to have the pleasure of welcoming you back again soon! Kind regards, Kateryna Ilchenko Novotel Southampton

Customer review rating 4.0/5

Corinna K. Couples - Confirmed reviews ALL

Once checked in, a great stay. Just disappointing waiting in reception from 10am to 2pm before being able to check in. I'm sure the hotel could make some effort to have some rooms ready early, especially for ALL members.

Dear Corinna K., Thank you for sharing your feedback. We are pleased to hear that you enjoyed your stay with us and found our location convenient for the cruise port. We sincerely apologise for the wait you experienced before being able to check in. We always do our best to accommodate early arrivals and assist all our guests, regardless of their membership status. However, on this occasion, the hotel was particularly busy, and with our standard check-out time being 12 noon, we were unable to prepare rooms earlier than usual. We understand that waiting from 10 am until 2 pm can be disappointing, and we appreciate your patience and understanding. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future. Kind regards, angie

Customer review rating 4.5/5

Dickson C. Business - Confirmed reviews ALL

The upgrade was much appreciated and room was well appointed and very spacious.

Dear Guest, Thank you for your lovely review. We are delighted to hear that you enjoyed our convenient location near Southampton Central train station and the cruise port. It is wonderful to know that you appreciated the room upgrade and found your room spacious and well appointed. We truly appreciate your feedback and hope to welcome you back again soon! Best wishes, Kateryna Ilchenko Novotel Southampton

Customer review rating 3.5/5

John M. Couples - Confirmed reviews ALL

Staff are excellent and friendly. Room was clean.

Dear John M., Thank you for your feedback. We’re glad you found our staff friendly and your room clean. We appreciate your comments and hope to welcome you back for an even better stay. Kind regards, Angie

Customer review rating 4.0/5

Nightingale K. Couples - Confirmed reviews ALL

It was a nice room but was directly over the ballroom so very noisy until the music stopped at midnight.

Dear K., Thank you for your feedback. We’re glad you liked the room, but sincerely apologise for the noise disturbance. We understand how important a peaceful night’s sleep is and appreciate you bringing this to our attention. Sincerely, Twinslee Fernandes Guest Service Manager

Customer review rating 4.5/5

Maggie H. Solo - Confirmed reviews ALL

Staff were very friendly and helpful.

Dear Maggie, Thank you for your lovely feedback! We are delighted to hear that you enjoyed our convenient location and found our staff friendly and helpful. We truly appreciate your kind words and hope to welcome you back again soon! Best wishes, Kateryna Ilchenko Novotel Southampton

Customer review rating 5.0/5

Jennifer L. Couples - Confirmed reviews ALL

Lovely hotel and close to the cruise terminal. Would use again

Dear Jennifer, Thank you for your wonderful review and for rating us 100! We are delighted to hear that you enjoyed our convenient location, comfortable beds, and cleanliness. It’s great to know you had a lovely stay and would choose to stay with us again. We look forward to welcoming you back on your next visit! Best wishes, Kateryna Ilchenko

Customer review rating 5.0/5

Michael R. Solo - Confirmed reviews ALL

Staff are always very friendly, efficient, professional. Hotel rooms are nice and clean.

Dear Michael, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Twinslee Fernandes Guest Service Manager

Customer review rating 4.5/5

Vanessa W. Couples - Confirmed reviews ALL

1 night stay for an event. Easy to find parking on site & hotel was nice with large room

Dear Vanessa, Thank you for your wonderful review! We are so glad you enjoyed the spacious room and found the on-site parking convenient. It is great to hear that our location worked well for your event stay. We hope to welcome you back again soon! Best wishes, Kateryna Ilchenko Novotel Southampton

Customer review rating 4.5/5

Joanne R. Families - Confirmed reviews ALL

Well located, comfortable and clean.

Dear Joanne R., Thank you for your wonderful review and for rating us 90! We’re delighted to hear that you enjoyed our convenient location and found your stay comfortable and clean. It was a pleasure having you with us, and we hope to welcome you back again soon! Sincerely, Angie

Customer review rating 4.0/5

Roland P. Business - Confirmed reviews ALL

Restaurant good selection of meals available or if you prefer bar meal also good

Dear Roland, Thank you for your great feedback! We are pleased you enjoyed our convenient location for shopping and cruise ships, as well as the variety of meals available in our restaurant and bar. We hope to welcome you back soon! Best wishes, Kateryna Ilchenko

Customer review rating 4.5/5

Brendan F. Families - Confirmed reviews ALL

Stayed here several times. Ideal for joining a cruise ship. Comfortable well located hotel.

Dear Brendan, Thank you for staying with us several times! We are delighted to hear that you find the hotel comfortable and well located for joining your cruise. We really appreciate your continued support and look forward to welcoming you back again. Best wishes, Kateryna Ilchenko

Customer review rating 5.0/5

David J. Families - Confirmed reviews ALL

Pleasant room, pleasant staff and good food

Dear David, Thank you for your lovely feedback. We are delighted you enjoyed your room, our friendly staff, and the food. We hope to welcome you back again soon. Best wishes, Kateryna Ilchenko

Customer review rating 2.0/5

Gordon C. Couples - Confirmed reviews ALL

Hotel needs updating. Toilet door coming off its hinges. Told receptionist who came up with a screwdriver and did a temporary fix. She arranged for maintenance to come the next day at 10am. Not sure if they came as it was as bad the next day. Some of the electrical sockets not working. The room looks very tired. Room 214

Customer review rating 3.5/5

Cheryl H. Couples - Confirmed reviews ALL

Overnight hotel stay on 11th Sept, prior to boarding a cruise. Stayed at Novotel many times, the last twice was May 30th & August 2nd 2026. Cost cutting seems to have lowered the standard of service provided. For example, 2 people booked in an Exec room but only 1 bathrobe & slippers provided. 2 people booked in but only 1 set of towels provided. Only 2 tea bags provided. Yes, I can go down to reception and ask for more to be delivered up to the room but basic common sense means that looking at the booking dictates the requirements to be available in the room.

Other web-users rate our hotel

  • 886 reviews 9.5/10 Location
  • 1,241 reviews 5.8/10 Room
  • 998 reviews 8.7/10 Service
  • 27 reviews 3.9/10 WiFi
  • 755 reviews 4.7/10 Comfort
  • 435 reviews 7.1/10 Cleanliness
  • 391 reviews 7.4/10 Breakfast
  • 278 reviews 5.5/10 Value

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