Novotel Paris Centre Bercy 4 stars

Customer review rating (ALL Rating) 4.6/5 2,973 reviews

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Novotel Paris Centre Bercy - Image 1
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85 rue de Bercy, 75012 Paris, France

Description

Hotel extras

  • Opposite Accor Arena & Parc de Bercy. Paris ctr 10 min. Disneyland 40 min!

  • At the foot of lines 14 & 6 (only 20 minutes from Orly airport!)

  • 7 brightly lit rooms for all your events!

  • Rooms with reduced mobility available; Contact us directly to book!

  • A restaurant with terrace, homemade and seasonal cuisine  

Our accommodation(s)

Hotel location

Novotel Paris Centre Bercy

85 rue de Bercy
75012 Paris
France

GPS:48.838944, 2.380797

Telephone
Fax +33 1 43 45 30 60

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Le Paris Bercy

Paris Bercy provides bistro cuisine in a friendly setting. Come and sample the menu prepared by our chef, Alexis Pinto, and his team. See you soon!

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,973 reviews

TripAdvisor Rating  4.0/5  2,012 reviews

Certificate of excellence 2024

Excellent Hotel - Excellent location

TripAdvisor rating 4.0/5

Janet H TripAdvisor review

We needed three rooms to accommodate our family. These were conveniently placed next to each other. Our rooms looked out on to the concert arena and we thought it might be noisy and disturb our sleep, but once the windows were shut it was only the bass noise that got through. AC did not appear to work in our room. It was strange having the toilet separate from the bathroom, and with no sink in the toilet, meaning you had to go to bathroom to wash hands. The fridge and safe were a welcome addition to the room. There was no tea or coffee in our room - but we pinched it from the kids rooms. However the hotel is let down by the restaurant . As it was torrential rain the first night, we decided to eat in the hotel. They agreed we could have the main menu for the adults and the room menu (ie pizza) for the children. The service was very poor. Everything we ordered for my grandson was wrong. No apple juice arrived we had to ask again. The topping on his pizza was wrong - despite us saying it in French and English. And finally I had to ask THREE times for chocolate ice-cream for him (again in French and English) The child at the next table ordered it way after us and got it almost immediately! The swipe of the credit card was put on to the wrong room, so when we tried to pay the bill using our room number, this was not possible. It was only when we enquired at reception, that the error was realised. Finally - breakfast. Just turn up in the morning we were advised by reception on arrival. So we did - only to be told they had no record of us wanting breakfast. Turns out you do just turn up - at reception to order breakfast and then you are permitted to enter the breakfast room. Were not overly impressed - the pancakes they were calling crepes were cold. The hot food selection was not overly hot, and not overly tasty. My son had D&V later that day, and the only food he had had differently to everyone else was the scrambled egg at breakfast. I thought it smelled funny so did not have any. You can however cook your own eggs - fried or boiled if you so choose. We chose not to have breakfast at the hotel the next morning - choosing instead to eat in the nearby station. I would recommend the hotel - great location, and nice hotel. Would not however recommend the restaurant for any meals. Plenty of other eating places nearby. A nice touch that the kids loved was the "no-touch" hand sanitiser at the entrance.

Dear Janet H, Thank you for choosing Novotel Paris Centre Bercy and for sharing your detailed feedback with us. We are delighted to hear that you found our hotel's location excellent and that your family's rooms were conveniently placed next to each other. However, we sincerely apologize for the issues you encountered with the restaurant service and breakfast experience have been duly noted, and we will address these areas with our team for improvement. We appreciate your kind recommendation of our hotel and are glad to hear that you enjoyed the 'no-touch' hand sanitiser at the entrance. We hope to have the opportunity to welcome you back for an enhanced experience in the future.

Brilliantly located for the Bercy arena

Customer review rating 4.5/5

Jacqui Families - Confirmed reviews ALL

Very pleasant rooms and very helpful staff

Dear sir, Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Richard LAINE Directeur / General Manager

Good location for the Bercy Tennis at visiting Paris

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Stayed as we had tickets for the Masters Tennis but also used it as a base for visiting Paris. Comfortable hotel with friendly staff.

Dear Mr C Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Richard LAINE Directeur / General Manager

room was small and has some smell

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

doesn't have youtube and some of the english sports channel.

Dear Mr T, Thank you for sharing your feedback. We’re sorry to hear that the room felt too small for you; it is indeed 25 m², as advertised online. We are also disappointed to see that the lack of certain TV options led to such a low rating. Sincerely, Richard LAINE Directeur / General Manager

Perfect

Customer review rating 5.0/5

Ps Couples - Confirmed reviews ALL

Perfect

Dear Sir, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Richard LAINE Directeur / General Manager

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Other web-users rate our hotel

  • 1,467 reviews 9.4/10 Location
  • 1,882 reviews 7.7/10 Room
  • 1,982 reviews 9.2/10 Service
  • 14 reviews 9.6/10 WiFi
  • 1,067 reviews 8.9/10 Breakfast
  • 1,054 reviews 7/10 Comfort
  • 727 reviews 8.7/10 Cleanliness
  • 255 reviews 7.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.